How to Change Eufy Homebase Wifi

This guide walks you through how to change Eufy Homebase WiFi with clear, easy-to-follow steps. Whether you’ve moved, upgraded your router, or need better signal strength, you’ll learn how to reconnect your Eufy system to a new network in minutes.

Key Takeaways

Preparation is key: Before changing your Eufy Homebase WiFi, ensure your new network is active, stable, and compatible with 2.4GHz (required for most Eufy devices).
Use the Eufy Security app: All WiFi changes must be done through the official Eufy app—there’s no web interface or physical button reset for network updates.
Factory reset may be needed: If the Homebase doesn’t detect the new network, a factory reset is often the fastest fix to clear old settings.
Reconnect all devices: After changing the WiFi, every camera, doorbell, or sensor linked to the Homebase must be re-added to the new network.
Check signal strength: Place your Homebase within 30 feet of your router for optimal performance during setup and daily use.
Update firmware regularly: Keep your Homebase and devices updated to avoid connectivity issues and benefit from the latest features.
Contact support if stuck: If you can’t complete the process, Eufy’s customer support can guide you through advanced troubleshooting.

How to Change Eufy Homebase WiFi: A Complete Step-by-Step Guide

If you’ve recently changed your internet service, upgraded your router, or moved to a new home, you might be wondering: How do I change the WiFi network on my Eufy Homebase? The good news is that it’s completely possible—and easier than you might think. This guide will walk you through the entire process, from preparation to final setup, so your Eufy security system stays online and working perfectly.

Whether you’re using a Eufy HomeBase 2, HomeBase S380, or another model, the steps are similar. We’ll cover everything you need to know, including what to do if things go wrong. By the end of this guide, you’ll be able to confidently switch your Eufy Homebase to a new WiFi network without losing your devices or recordings.

Let’s get started.

Why You Might Need to Change Your Eufy Homebase WiFi

Visual guide about How to Change Eufy Homebase Wifi

Image source: smarthomeways.com

There are several common reasons why you’d want to update your Eufy Homebase WiFi settings:

Moving to a new home: Your old WiFi network won’t be available, so you’ll need to connect to your new router.
Router upgrade: You’ve replaced your old router with a newer model (like a mesh system or Wi-Fi 6 router), and the Homebase needs to connect to the new SSID.
Network name or password change: You’ve updated your WiFi name (SSID) or password for security reasons.
Poor signal strength: You’ve moved your router or Homebase and need to reconnect for better performance.
Switching internet providers: A new ISP means a new modem/router setup.

No matter the reason, the process is straightforward—but it does require a few careful steps to avoid losing your device connections.

What You’ll Need Before You Begin

Visual guide about How to Change Eufy Homebase Wifi

Image source: lh4.googleusercontent.com

Before you start changing your Eufy Homebase WiFi, make sure you have the following:

A working smartphone or tablet: You’ll need this to run the Eufy Security app.
The Eufy Security app installed: Download it from the App Store (iOS) or Google Play (Android) if you don’t already have it.
Your new WiFi network details: This includes the network name (SSID) and password. Make sure it’s a 2.4GHz network—most Eufy devices don’t support 5GHz.
Access to your router: You should be near your router during setup for the best signal.
Your Eufy Homebase power adapter: Ensure it’s plugged in and powered on.
All Eufy devices nearby: Cameras, doorbells, and sensors should be within range of the Homebase during reconnection.

Pro tip: Write down your new WiFi name and password on a piece of paper or save it in your phone’s notes. You’ll need to type it in during setup, and it’s easy to make a typo.

Step 1: Open the Eufy Security App

The Eufy Security app is your control center for all things Eufy. It’s where you’ll manage devices, view recordings, and—most importantly—change your WiFi settings.

How to Access the App

Unlock your smartphone or tablet.
Find and tap the Eufy Security app icon. It’s usually blue with a white “e” logo.
If you’re not already logged in, enter your Eufy account email and password.

If you’ve forgotten your login details, tap “Forgot Password?” and follow the instructions to reset it.

Check Your Current Setup

Once you’re in the app:

Tap the Home tab at the bottom.
Look for your Homebase device. It should appear with a green dot if it’s online.
Tap on the Homebase to open its settings.

This confirms your Homebase is currently connected and working. If it shows as offline, you may need to troubleshoot connectivity before changing the WiFi.

Step 2: Prepare Your New WiFi Network

Not all WiFi networks are created equal—especially when it comes to smart home devices like Eufy.

Ensure 2.4GHz Compatibility

Most Eufy devices, including the Homebase, only work on the 2.4GHz frequency band. This band has a longer range and better wall penetration, which is ideal for security cameras placed outdoors or in basements.

If your new router broadcasts both 2.4GHz and 5GHz under the same name (a feature called “band steering”), you may need to temporarily separate them during setup.

How to Separate 2.4GHz and 5GHz Networks

Log in to your router’s admin panel (usually by typing 192.168.1.1 or 192.168.0.1 into a web browser).
Look for “Wireless Settings” or “WiFi Settings.”
Find the option to “Split” or “Separate” the 2.4GHz and 5GHz bands.
Give the 2.4GHz network a unique name (e.g., “HomeWiFi_2.4”) and set a password.
Save the changes and wait for the router to restart.

This makes it easier for the Eufy app to detect and connect to the correct network.

Test Your New WiFi

Before proceeding, make sure your new network is working:

Connect your phone to the new WiFi.
Open a webpage or stream a video to confirm internet access.
Check signal strength in the area where your Homebase is located.

If the signal is weak, consider moving your router or using a WiFi extender.

Step 3: Remove the Homebase from the Current Network

To change the WiFi, you’ll need to disconnect the Homebase from its current network. This doesn’t delete your devices—it just clears the network settings.

How to Remove the Homebase

In the Eufy app, go to the Home tab.
Tap on your Homebase device.
Tap the gear icon (⚙️) in the top-right corner to open Device Settings.
Scroll down and tap Remove Device.
Confirm by tapping Remove when prompted.

This removes the Homebase from your account but doesn’t erase its data. Your recordings and device pairings are stored locally on the Homebase, so they’ll remain intact.

What Happens Next?

After removal:

The Homebase will go offline in the app.
It will no longer respond to commands.
Your cameras and sensors will stop sending alerts.

Don’t worry—this is normal. We’ll reconnect everything in the next steps.

Step 4: Factory Reset the Homebase (If Needed)

Sometimes, simply removing the device isn’t enough. If the Homebase doesn’t detect your new WiFi during setup, a factory reset may be necessary.

When to Do a Factory Reset

You should consider a factory reset if:

The Homebase doesn’t appear in the app after removal.
It keeps trying to connect to the old network.
You’re setting it up in a completely new location.

How to Factory Reset Your Homebase

The reset process varies slightly by model:

For HomeBase 2 (H200):

Unplug the Homebase from power.
Press and hold the Reset button (small hole on the back) with a paperclip.
While holding the button, plug the power back in.
Continue holding for 10–15 seconds until the LED light turns solid red.
Release the button. The Homebase will restart and enter pairing mode (LED blinks blue).

For HomeBase S380:

Unplug the power.
Press and hold the Reset button (located on the side).
Plug in the power while holding the button.
Hold for 10 seconds until the LED turns red, then release.
The device will reboot and blink blue when ready.

After the reset, the Homebase will act like it’s brand new—ready to be set up from scratch.

Step 5: Add the Homebase to Your New WiFi Network

Now it’s time to connect your Homebase to the new WiFi. This is the core of the process.

Start the Setup Process

Open the Eufy Security app.
Tap the + (plus) icon in the top-right corner.
Select Add Device.
Choose HomeBase from the list.
Tap Next.

Put the Homebase in Pairing Mode

If you haven’t already reset it, you’ll need to put the Homebase in pairing mode:

Press and hold the Pair button (usually on the side or back) for 3 seconds.
The LED should blink blue, indicating it’s ready to connect.

Connect to the New WiFi

The app will search for nearby Homebase devices. Select yours when it appears.
Tap Next.
You’ll be prompted to connect your phone to the Homebase’s temporary WiFi network (e.g., “eufy_XXXX”).
Go to your phone’s WiFi settings, find the eufy network, and connect to it.
Return to the Eufy app.
Select your new 2.4GHz WiFi network from the list.
Enter the WiFi password carefully (it’s case-sensitive).
Tap Connect.

The app will send the network details to the Homebase. This may take 30–60 seconds.

Wait for Confirmation

Once connected:

The Homebase LED will turn solid green.
The app will show “Connected” or “Online.”
You’ll be prompted to name your Homebase (e.g., “Home Security Hub”).

Congratulations! Your Homebase is now on the new WiFi.

Step 6: Reconnect Your Eufy Devices

Now that the Homebase is online, you need to reconnect all your cameras, doorbells, and sensors. This is a crucial step—without it, your devices won’t work.

How to Reconnect Devices

In the Eufy app, go to the Home tab.
Tap the + icon and select Add Device.
Choose the type of device (e.g., Camera, Doorbell, Motion Sensor).
Follow the on-screen instructions to put the device in pairing mode.
For cameras: Press and hold the sync button until the LED blinks.
For doorbells: Use the included tool to press the reset button.
The app will detect the device and prompt you to name it.
Repeat for all devices.

Tips for Smooth Reconnection

Do one device at a time: This reduces confusion and ensures each one pairs correctly.
Keep devices close to the Homebase: During pairing, place them within 10 feet to ensure a strong signal.
Check battery levels: Low batteries can prevent pairing. Replace them if needed.
Use the same names: Reuse the original device names to avoid confusion later.

Once all devices are reconnected, you should see them listed under your Homebase in the app.

Step 7: Test Your System

Don’t assume everything is working just because the devices are connected. Take a few minutes to test your setup.

What to Check

Live view: Open the app and tap on a camera to see live footage.
Motion alerts: Walk in front of a camera to trigger a motion alert.
Two-way audio: Test the microphone and speaker on doorbells or cameras.
Recording playback: Check if recent recordings are saved and accessible.
Device status: Ensure all devices show as “Online” with green indicators.

If any device fails, try re-pairing it or moving it closer to the Homebase.

Troubleshooting Common Issues

Even with careful steps, problems can happen. Here’s how to fix the most common issues.

Homebase Won’t Connect to New WiFi

Check the password: Re-enter it carefully—special characters and capitalization matter.
Ensure 2.4GHz only: Disable 5GHz temporarily or use a separate network name.
Restart the router: Power cycle your router and try again.
Move closer: Bring the Homebase within 10 feet of the router during setup.

Devices Won’t Reconnect

Reset the device: Use the reset button on cameras or doorbells.
Check batteries: Replace weak batteries.
Update firmware: Go to Device Settings > Firmware Update.
Re-pair manually: Remove the device from the app and add it again.

Weak Signal or Frequent Disconnects

Reposition the Homebase: Move it away from metal objects, microwaves, or thick walls.
Use a WiFi extender: Place one between the router and Homebase.
Reduce interference: Turn off other wireless devices temporarily.

App Shows “Offline” After Setup

Restart the app: Close and reopen it.
Restart your phone: This refreshes network connections.
Check internet speed: Run a speed test—Eufy needs at least 2 Mbps upload speed.

If none of these work, contact Eufy support through the app or their website.

Tips for a Smooth WiFi Change

To make future WiFi changes easier, follow these best practices:

Keep your app updated: New versions often fix bugs and improve connectivity.
Use a strong, unique WiFi password: This prevents unauthorized access.
Name your networks clearly: Avoid generic names like “WiFi” or “Home.”
Document your setup: Keep a record of device names, passwords, and locations.
Schedule updates: Check for firmware updates monthly.

Conclusion

Changing your Eufy Homebase WiFi doesn’t have to be stressful. With the right preparation and a clear step-by-step approach, you can switch to a new network in under 30 minutes. Remember to use the Eufy Security app, ensure 2.4GHz compatibility, and reconnect all your devices carefully.

Whether you’re moving, upgrading your internet, or just improving your signal, this guide has you covered. Your Eufy system will stay secure, responsive, and ready to protect your home—no matter which WiFi network you’re on.

Now that you know how to change Eufy Homebase WiFi, you can do it confidently whenever the need arises. Stay safe, stay connected, and enjoy peace of mind with your Eufy security setup.