How to Change Internet Connection on Eufy

This guide walks you through how to change the internet connection on Eufy security cameras and smart home devices. Whether you’re switching Wi-Fi networks or troubleshooting connectivity, we’ve got you covered with clear, simple instructions.

Key Takeaways

• Use the Eufy app for all network changes: The Eufy Security app is the only way to update your device’s Wi-Fi settings—no web portal or physical buttons required.
• Ensure 2.4 GHz Wi-Fi compatibility: Most Eufy devices only support 2.4 GHz networks, so verify your router broadcasts this band before starting.
• Reset the device if needed: If your Eufy camera won’t connect, a factory reset may be necessary to clear old network data and start fresh.
• Keep your phone close during setup: Your smartphone should be within 3–6 feet of the Eufy device during Wi-Fi reconfiguration for a stable Bluetooth connection.
• Check for firmware updates: Outdated firmware can cause connection issues—always update your device after changing networks.
• Use strong, simple passwords: Avoid special characters in your Wi-Fi password, as some Eufy models may not recognize them during setup.
• Reconnect HomeBase if applicable: For wired systems like Eufy Doorbell or Floodlight Cam, ensure the HomeBase unit is also on the new network.

How to Change Internet Connection on Eufy: A Complete Step-by-Step Guide

If you’ve recently moved, upgraded your router, or switched internet providers, you’ll need to update your Eufy security devices to connect to your new Wi-Fi network. Whether you’re using a Eufy Indoor Cam, Outdoor Cam, Doorbell, or Floodlight Camera, the process is straightforward—but it requires careful attention to detail.

In this guide, we’ll walk you through how to change the internet connection on Eufy devices safely and efficiently. You’ll learn how to use the Eufy Security app, reset your device when needed, troubleshoot common issues, and ensure your smart home security stays online without interruption.

By the end of this guide, you’ll be able to confidently switch your Eufy devices to a new Wi-Fi network—even if you’re not tech-savvy. Let’s get started!

Why You Might Need to Change Your Eufy Internet Connection

There are several common reasons why you might need to update your Eufy device’s Wi-Fi settings:

• Moving to a new home: Your new residence likely has a different router and network name (SSID).
• Router replacement or upgrade: New routers often come with updated network names or security settings.
• Switching internet service providers (ISP): A new ISP may require a completely new network setup.
• Network optimization: You may want to connect your Eufy devices to a dedicated IoT network for better performance.
• Security concerns: If you suspect your network has been compromised, changing Wi-Fi credentials and reconnecting devices is a smart move.

No matter the reason, the process remains largely the same. The key is using the Eufy Security app and following the correct sequence of steps.

What You’ll Need Before Starting

Before you begin changing your Eufy device’s internet connection, make sure you have the following:

• The Eufy Security app: Download it from the App Store (iOS) or Google Play Store (Android) if you haven’t already.
• Your new Wi-Fi network name (SSID) and password: Have these handy—you’ll need to enter them during setup.
• A smartphone or tablet: This is required to guide the setup process via Bluetooth.
• Access to your router: Ensure your new Wi-Fi network is active and broadcasting a 2.4 GHz signal (most Eufy devices don’t support 5 GHz).
• Power source for your Eufy device: Make sure your camera or doorbell is powered on and within range of your Wi-Fi signal.

Pro tip: If you’re unsure whether your router supports 2.4 GHz, check your router’s admin panel or look for a network name that includes “2.4G” or “_2G” at the end. Some dual-band routers broadcast both 2.4 GHz and 5 GHz under the same name—this can cause confusion. If that’s the case, consider temporarily separating the bands during setup.

Step-by-Step: How to Change Internet Connection on Eufy

Now that you’re prepared, let’s go through the actual process of updating your Eufy device’s Wi-Fi connection.

Step 1: Open the Eufy Security App

Launch the Eufy Security app on your smartphone or tablet. Make sure you’re logged into the same account that was used to set up your device originally.

If you’ve forgotten your login details, use the “Forgot Password” feature to reset them. You’ll need access to the email associated with your account.

Step 2: Select Your Device

From the home screen, tap on the Eufy device you want to reconnect—such as your Indoor Cam, Outdoor Cam, or Doorbell.

Once selected, you’ll see a live feed (if the device is currently online) and a menu of options.

Step 3: Access Device Settings

Tap the gear icon (⚙️) in the top-right corner to open the device settings menu.

Scroll down and look for an option labeled “Wi-Fi Settings” or “Network Settings”. Tap on it.

Note: If your device is currently offline, you may not see this option. In that case, proceed to the reset instructions below.

Step 4: Start the Wi-Fi Reconfiguration Process

Tap “Change Wi-Fi Network” or “Reconnect to Wi-Fi”.

The app will prompt you to bring your phone within 3–6 feet of the Eufy device. This is because the app uses Bluetooth to communicate with the device during setup—not Wi-Fi.

Make sure Bluetooth is enabled on your phone. If it’s not, the app will usually remind you.

Step 5: Enter Your New Wi-Fi Details

The app will scan for available networks. Select your new Wi-Fi network from the list.

Enter the password carefully. Avoid using special characters like @, #, or % if possible—some Eufy models have trouble processing them during setup.

Double-check for typos. A single wrong character can prevent connection.

Step 6: Wait for the Device to Connect

Once you’ve entered the details, tap “Connect”.

The app will send the Wi-Fi credentials to your Eufy device via Bluetooth. The device will then attempt to join the new network.

This process usually takes 30–60 seconds. You’ll see a progress bar or status message in the app.

If successful, the device will go offline briefly and then reconnect to the app under the new network.

Step 7: Confirm the Connection

Return to the home screen of the Eufy app. Your device should now appear online with a strong signal indicator.

Tap on the device to view the live feed. If you can see video and hear audio (if applicable), the connection is successful.

You’ve successfully changed the internet connection on your Eufy device!

What If Your Device Is Offline?

If your Eufy device is currently offline and you can’t access the Wi-Fi settings through the app, you’ll need to perform a factory reset before reconnecting.

This is common after a power outage, network change, or when moving to a new location.

How to Factory Reset Your Eufy Device

The reset process varies slightly depending on the model, but here’s a general guide:

• Indoor/Outdoor Cams: Press and hold the reset button (usually located on the bottom or back) for 5–10 seconds until the LED flashes red and blue.
• Doorbell Cam: Use a paperclip to press the reset button inside the battery compartment. Hold for 5 seconds until the LED blinks.
• Floodlight Cam: Press and hold the reset button on the back for 5 seconds.
• HomeBase (for wired systems): Press and hold the reset button on the unit for 10 seconds.

After resetting, the device will return to its out-of-the-box state. It will no longer be linked to your account or any Wi-Fi network.

Reconnect After Reset

Now, follow the standard setup process:

1. Open the Eufy Security app.
2. Tap the “+” icon to add a new device.
3. Select your device model.
4. Follow the on-screen instructions to connect via Bluetooth.
5. Enter your new Wi-Fi network name and password.
6. Wait for the device to connect and appear in your device list.

This method ensures a clean start and resolves most connectivity issues.

Troubleshooting Common Issues

Even with careful setup, you might run into problems. Here are solutions to the most common issues when changing your Eufy internet connection.

Issue 1: Device Won’t Connect to New Wi-Fi

Possible Causes:
– Incorrect password
– 5 GHz network selected
– Weak signal
– Router firewall blocking the device

Solutions:
– Double-check your Wi-Fi password. Try retyping it.
– Ensure your router is broadcasting a 2.4 GHz network. If it’s combined with 5 GHz, temporarily split the bands.
– Move your Eufy device closer to the router during setup.
– Disable MAC filtering or firewall settings temporarily on your router.

Issue 2: App Can’t Find the Device During Setup

Possible Causes:
– Bluetooth is off
– Phone is too far from the device
– Device isn’t in pairing mode

Solutions:
– Enable Bluetooth on your phone.
– Bring your phone within 3 feet of the Eufy device.
– Make sure the device is powered on and the LED is blinking (indicating pairing mode).

Issue 3: Device Connects but Goes Offline Frequently

Possible Causes:
– Weak Wi-Fi signal
– Interference from other devices
– Router overloaded

Solutions:
– Reposition your Eufy device closer to the router.
– Use a Wi-Fi extender or mesh network to boost coverage.
– Reduce the number of devices on your network during peak hours.

Issue 4: “Wi-Fi Settings” Option Is Missing

Possible Causes:
– Device is offline
– App needs an update
– Device isn’t compatible with remote Wi-Fi changes

Solutions:
– Perform a factory reset and set up the device as new.
– Update the Eufy Security app to the latest version.
– Check the Eufy support page to confirm your model supports remote network changes.

Issue 5: Password with Special Characters Fails

Some Eufy devices struggle with Wi-Fi passwords containing symbols like @, #, $, or %.

Solution:
– Temporarily change your Wi-Fi password to one with only letters and numbers (e.g., “MyHomeWiFi2024”).
– Complete the Eufy setup.
– Change your Wi-Fi password back afterward (your Eufy device will remain connected).

This workaround is especially helpful for older Eufy models.

Tips for a Smooth Wi-Fi Transition

To make changing your Eufy internet connection as easy as possible, follow these best practices:

• Update your Eufy app regularly: New versions often include bug fixes and improved connectivity features.
• Name your networks clearly: Use distinct names for 2.4 GHz and 5 GHz bands (e.g., “HomeWiFi_2G” and “HomeWiFi_5G”).
• Test signal strength: Use a Wi-Fi analyzer app to check signal strength at your Eufy device’s location.
• Schedule updates during low usage: Avoid peak internet hours when setting up or reconnecting devices.
• Label your devices: If you have multiple Eufy cameras, label them in the app (e.g., “Front Door,” “Backyard”) to avoid confusion.

Advanced: Using HomeBase with New Networks

If you’re using a Eufy system with a HomeBase (like the Doorbell Pro or Floodlight Cam), the process is slightly different.

The HomeBase connects to your router via Ethernet and creates its own local network for your cameras.

How to Update HomeBase Wi-Fi

1. Open the Eufy app and select your HomeBase device.
2. Go to Settings > Network Settings.
3. Tap “Change Wi-Fi Network.”
4. Enter your new Wi-Fi credentials.
5. Wait for the HomeBase to reconnect.
6. All linked cameras will automatically reconnect through the HomeBase.

Note: The HomeBase must remain connected to power and your router during this process. If it loses connection, your cameras will go offline.

Conclusion

Changing the internet connection on your Eufy device doesn’t have to be complicated. With the right preparation and a clear understanding of the steps, you can switch networks quickly and securely.

Remember to use the Eufy Security app, ensure your Wi-Fi is 2.4 GHz compatible, and keep your phone close during setup. If you run into issues, a factory reset often solves the problem.

By following this guide, you’ll keep your Eufy security system online and functioning perfectly—no matter where life takes you.

Now that you know how to change the internet connection on Eufy, you can confidently manage your smart home network like a pro.