How to Change My Eufy Wifi

Changing your Eufy WiFi network is simple with the right steps. This guide walks you through updating your Eufy device’s WiFi connection using the app, troubleshooting tips, and best practices to ensure a smooth transition.

Key Takeaways

• Use the Eufy Security app: All WiFi changes must be done through the official Eufy Security app—there’s no web interface or physical button to reset the network.
• Ensure compatibility: Your new WiFi network must support 2.4 GHz frequency; most Eufy devices do not work on 5 GHz-only networks.
• Keep devices charged or powered: Battery-powered Eufy devices like doorbells or cameras need sufficient charge during setup to avoid interruptions.
• Follow the correct order: Always remove the old network from the app before adding the new one to prevent connection conflicts.
• Reset if needed: If you can’t reconnect, perform a factory reset on your Eufy device and start fresh.
• Check signal strength: Place your device within range of the new router to avoid weak signal issues after switching networks.
• Update firmware: Ensure your Eufy device has the latest firmware for optimal performance and compatibility with new networks.

How to Change My Eufy Wifi: A Complete Step-by-Step Guide

Switching your home WiFi network doesn’t mean you have to leave your Eufy security system behind. Whether you’ve upgraded your router, moved to a new house, or simply changed your internet provider, knowing how to change your Eufy WiFi is essential for keeping your smart home devices connected and secure.

In this comprehensive guide, we’ll walk you through the entire process of updating your Eufy device’s WiFi connection—whether it’s a Eufy doorbell, indoor camera, outdoor camera, or HomeBase hub. You’ll learn how to use the Eufy Security app, troubleshoot common issues, and ensure a seamless transition to your new network. By the end, you’ll be able to confidently manage your Eufy devices on any compatible WiFi setup.

This guide covers all major Eufy products, including the Eufy Video Doorbell, EufyCam series, Eufy Indoor Cam, and Eufy HomeBase 2. We’ll also share pro tips to avoid common pitfalls and keep your system running smoothly.

Why You Might Need to Change Your Eufy WiFi

There are several common reasons why you might need to update your Eufy device’s WiFi settings:

• Moving to a new home: Your new residence likely has a different WiFi network, so you’ll need to reconnect your Eufy devices.
• Upgrading your router: New routers often come with new network names (SSIDs) and passwords, requiring reconfiguration.
• Changing internet providers: Switching ISPs usually means a new modem and WiFi setup.
• Network performance issues: If your current WiFi is slow or unreliable, switching to a stronger network can improve video quality and responsiveness.
• Security concerns: If you suspect your WiFi password has been compromised, updating it and reconnecting your devices is a smart move.

No matter the reason, the process is straightforward—but it requires careful attention to detail. Let’s dive into the steps.

Before You Begin: Important Preparations

Before changing your Eufy WiFi, take a few minutes to prepare. This will save you time and frustration later.

Check Your New WiFi Network

Most Eufy devices only support 2.4 GHz WiFi networks. While newer models like the EufyCam 3 and some HomeBase 2 setups may support 5 GHz, the majority—especially older cameras and doorbells—require 2.4 GHz. Make sure your new router broadcasts a 2.4 GHz network. If it’s a dual-band router, ensure the 2.4 GHz band is enabled and has a unique name (SSID) so you can select it easily.

Pro Tip: Avoid using network names with special characters or spaces. Stick to letters, numbers, and hyphens for best compatibility.

Ensure Your Eufy Device Is Powered

Battery-powered devices like the Eufy Video Doorbell or EufyCam need to be charged before starting. A low battery can cause the setup to fail or disconnect mid-process. For wired devices, make sure they’re plugged in and receiving power.

Update the Eufy Security App

Open your smartphone’s app store (Google Play or Apple App Store) and check for updates to the Eufy Security app. Using the latest version ensures you have access to all features and bug fixes.

Gather Your New WiFi Credentials

Have your new WiFi network name (SSID) and password ready. Double-check for typos—even a single incorrect character can prevent connection.

Place Your Device Near the Router

During setup, keep your Eufy device within 10–15 feet of your router. This ensures a strong signal while pairing. You can move it to its final location once connected.

Step-by-Step: How to Change Your Eufy WiFi Using the App

Now that you’re prepared, let’s walk through the actual process of changing your Eufy WiFi. We’ll use the Eufy Security app, which is the only official way to manage your devices.

Step 1: Open the Eufy Security App

Launch the Eufy Security app on your smartphone or tablet. Log in with your Eufy account credentials. If you don’t have an account, you’ll need to create one—this is required to manage your devices.

Step 2: Select Your Device

On the home screen, you’ll see a list of all your connected Eufy devices. Tap on the device you want to update—for example, “Front Door Camera” or “Living Room Cam.”

Step 3: Access Device Settings

Once you’re on the device’s live view or playback screen, look for the gear icon (⚙️) in the top-right corner. Tap it to open the settings menu.

Step 4: Remove the Current WiFi Network

In the settings menu, scroll down and look for an option like “WiFi Settings,” “Network,” or “Connection.” Tap it. You’ll see your current network listed. Select “Forget Network” or “Remove Network.” Confirm when prompted.

Why this step matters: Skipping this can cause conflicts when adding the new network. Always remove the old one first.

Step 5: Start the WiFi Setup Process

After removing the old network, the app will prompt you to reconnect. Tap “Add New Network” or “Connect to WiFi.” The device will enter pairing mode—this may take 10–20 seconds.

Step 6: Scan for Available Networks

The app will scan for nearby WiFi networks. Wait for your new network to appear in the list. If it doesn’t show up, make sure your phone is connected to the same 2.4 GHz band and that the router is broadcasting properly.

Step 7: Enter Your New WiFi Password

Tap your new network name (SSID) and enter the password when prompted. Double-check for accuracy—case sensitivity matters. Tap “Connect” or “Next.”

Step 8: Wait for Connection

The device will attempt to connect to the new network. This can take 30 seconds to 2 minutes. You’ll see a progress bar or status message in the app. Do not close the app or move the device during this time.

Step 9: Confirm Successful Connection

Once connected, the app will display a confirmation message. You should also see the device come back online in the device list. Test the live view to ensure video is streaming properly.

Step 10: Move Device to Final Location

If you moved the device closer to the router for setup, now is the time to install it in its permanent spot. Make sure it still has a strong WiFi signal—check the signal strength indicator in the app.

Changing WiFi for Eufy HomeBase 2

If you’re using a Eufy HomeBase 2 (a central hub for EufyCam systems), the process is slightly different. The HomeBase manages the connection for multiple cameras, so updating its WiFi affects all linked devices.

Step 1: Open the Eufy Security App

Log in and go to the home screen.

Step 2: Select HomeBase 2

Tap on your HomeBase 2 device. It usually appears as “HomeBase 2” or a custom name you assigned.

Step 3: Go to Settings

Tap the gear icon to open settings.

Step 4: Navigate to WiFi Settings

Look for “Network” or “WiFi Settings.” Tap it.

Step 5: Forget Current Network

Select “Forget Network” and confirm. This will disconnect all cameras temporarily.

Step 6: Reconnect to New WiFi

Tap “Add New Network,” select your new 2.4 GHz WiFi, enter the password, and connect. Wait for the HomeBase to reconnect.

Step 7: Reconnect Cameras

Once the HomeBase is online, your EufyCam devices should automatically reconnect within a few minutes. If not, open each camera in the app and refresh the connection.

Note: Some users report that cameras take longer to reconnect after a HomeBase WiFi change. Be patient—most will come back online within 5–10 minutes.

Troubleshooting Common Issues

Even with careful preparation, you might run into problems. Here’s how to fix the most common issues when changing your Eufy WiFi.

Device Won’t Connect to New WiFi

If your Eufy device fails to connect, try these steps:

• Restart the device: Power it off and on. For battery devices, remove and reinsert the battery.
• Restart the router: Turn your WiFi router off for 30 seconds, then back on.
• Check password accuracy: Re-enter the WiFi password carefully. Consider copying and pasting it from a secure note.
• Ensure 2.4 GHz is enabled: Log into your router’s admin panel and confirm the 2.4 GHz band is active.

App Says “Device Offline” After WiFi Change

This usually means the device lost connection during setup. Try the following:

• Move the device closer to the router and retry the setup.
• Forget the network again and restart the process.
• If using HomeBase, wait a few minutes—cameras may take time to reconnect.

Weak Signal or Poor Video Quality

If your device connects but the video is laggy or drops frequently:

• Check the signal strength in the app (usually shown as bars or a percentage).
• Reposition the device or add a WiFi extender.
• Reduce interference by keeping the device away from microwaves, cordless phones, or thick walls.

Forgot to Remove Old Network

If you accidentally skipped removing the old network, the device may still try to connect to it. Go back to the WiFi settings and manually forget the old network before adding the new one.

Factory Reset as a Last Resort

If nothing works, perform a factory reset:

• For cameras: Press and hold the reset button (usually on the back or bottom) for 10 seconds until the LED flashes.
• For doorbells: Use the reset pinhole tool or hold the sync button for 10 seconds.
• For HomeBase: Press and hold the reset button on the back for 10 seconds.

After resetting, set up the device as if it were new—including re-adding it to the app and connecting to WiFi.

Pro Tips for a Smooth WiFi Transition

To make changing your Eufy WiFi as easy as possible, follow these expert tips:

• Change one device at a time: Don’t try to update all your Eufy devices simultaneously. Focus on one, ensure it works, then move to the next.
• Use a consistent network name: If you have multiple routers or extenders, give them the same SSID and password. This allows devices to roam seamlessly.
• Label your devices: In the app, rename each device with a clear location (e.g., “Backyard Cam” or “Front Door Bell”) to avoid confusion.
• Test after setup: Always check live view, motion detection, and alerts after changing WiFi to confirm everything works.
• Keep firmware updated: Regularly check for firmware updates in the app. Updated firmware improves stability and adds new features.

Conclusion

Changing your Eufy WiFi doesn’t have to be stressful. With the right preparation and a clear step-by-step approach, you can update your Eufy cameras, doorbells, and HomeBase to a new network in under 15 minutes. Remember to use the Eufy Security app, ensure your new network is 2.4 GHz compatible, and always remove the old network before adding the new one.

By following this guide, you’ll keep your smart home security system running smoothly—no matter how many times your internet setup changes. And if you run into issues, the troubleshooting tips and factory reset option give you a reliable backup plan.

Now that you know how to change your Eufy WiFi, you can confidently upgrade your router, move to a new home, or improve your network without losing the protection your Eufy devices provide. Stay secure, stay connected!