How to Add a User to Eufy App

Adding a user to the Eufy app allows multiple people to monitor and control your security devices. This guide walks you through the process step by step, ensuring smooth access sharing with customizable permissions.

Key Takeaways

• Multiple users can access Eufy devices: You can invite family members, roommates, or trusted friends to view and manage your Eufy security system.
• User permissions are customizable: Choose whether new users can view only, receive alerts, or fully control devices like cameras and doorbells.
• Invitations are sent via email: The person you’re adding must have a valid email address to accept the invitation and create an account.
• Both users need the Eufy app: The primary account holder and the new user must have the Eufy Security app installed on their smartphones.
• Two-factor authentication enhances security: Enabling 2FA protects your account and ensures only authorized users gain access.
• Troubleshooting tips are available: If the invitation fails or the user can’t log in, common fixes include checking email spam folders and re-sending invites.
• You can remove users anytime: Manage your shared access by revoking permissions or deleting users from your account settings.

How to Add a User to Eufy App: A Complete Step-by-Step Guide

Sharing access to your Eufy security system doesn’t have to be complicated. Whether you want your spouse to check the front door camera while you’re at work or let a trusted neighbor monitor your home while you’re on vacation, adding a user to the Eufy app is simple and secure. In this guide, we’ll walk you through the entire process—from sending an invitation to managing user permissions—so you can confidently share access without compromising your home’s safety.

By the end of this guide, you’ll know exactly how to add a user to the Eufy app, customize their access levels, troubleshoot common issues, and even remove users if needed. We’ll also cover best practices for maintaining security and privacy when sharing your Eufy devices. Let’s get started!

Why Add a User to the Eufy App?

Before diving into the steps, it’s helpful to understand why you might want to add someone else to your Eufy account. Eufy is designed for smart home security, offering everything from indoor cameras to video doorbells and alarm systems. While one person can manage everything, life often requires shared responsibility.

For example, if you’re away on a business trip, your partner might need to check the backyard camera to see if the kids got home safely. Or maybe you’re hosting guests and want them to see who’s at the door without giving them full control. Adding a user ensures that trusted individuals can stay informed and respond when needed—without handing over your master account credentials.

Plus, Eufy makes it easy to control what each user can do. You can limit access to certain devices, restrict recording downloads, or prevent them from changing system settings. This level of control gives you peace of mind while keeping your home secure.

Prerequisites: What You Need Before Adding a User

Before you begin, make sure you have the following in place:

• A Eufy Security account: You must be the primary account holder with an active Eufy app installed on your smartphone.
• Admin access: Only the main account owner can add or remove users.
• The new user’s email address: They’ll need a valid email to receive the invitation and create their own Eufy account.
• Both devices connected to the internet: Your phone and the new user’s phone must have a stable internet connection.
• Latest version of the Eufy app: Ensure both you and the new user have updated the app to avoid compatibility issues.

It’s also a good idea to confirm that the person you’re adding is trustworthy and understands the importance of not sharing their login details. Security starts with responsible access.

Step 1: Open the Eufy Security App

Start by launching the Eufy Security app on your smartphone. If you haven’t already, download it from the Apple App Store (for iPhone) or Google Play Store (for Android). Make sure you’re logged into your primary account—the one that owns the devices you want to share.

Once the app opens, you’ll see the home screen displaying your connected devices, such as cameras, doorbells, or sensors. This is your control center, where you can view live feeds, check recordings, and adjust settings.

Navigate to the Account Settings

To add a user, you’ll need to access your account settings. Here’s how:

1. Tap the menu icon (usually three horizontal lines or a person icon) in the top-left or top-right corner of the screen.
2. Scroll down and select “Account” or “Account Settings”.
3. Look for an option labeled “User Management”, “Family & Guests”, or “Shared Users”. The exact wording may vary slightly depending on your app version.

If you don’t see this option immediately, try tapping on your profile picture or name at the top of the menu. Some versions of the app place user management under the profile section.

Step 2: Invite a New User

Once you’re in the user management section, you’re ready to send an invitation. This is where you’ll enter the email address of the person you want to add.

Enter the User’s Email Address

Follow these steps:

1. Tap the “+” or “Add User” button.
2. A form will appear asking for the new user’s email address. Type it in carefully—typos are a common cause of failed invitations.
3. Some versions of the app may also ask for the user’s name. Fill this in if prompted.

For example, if you’re adding your spouse, enter their email (like jane.doe@gmail.com). If you’re adding a friend, use their personal email—not a shared or temporary one.

Choose User Permissions

After entering the email, you’ll be asked to set the user’s access level. Eufy offers several permission tiers, so choose the one that fits your needs:

• Viewer: Can view live feeds and recorded videos but cannot change settings or receive alerts.
• User: Can view feeds, receive motion alerts, and download recordings. Cannot modify device settings.
• Admin: Full access—can view, control, and change settings for all devices. Use this sparingly, as it gives the user nearly the same control as you.

For most people, the “User” level is ideal. It allows the person to monitor activity and respond to alerts without risking accidental changes to your system.

Once you’ve selected the permission level, tap “Send Invitation” or “Invite”. The app will send an email to the address you provided.

Step 3: The New User Accepts the Invitation

Now it’s the new user’s turn. They’ll receive an email from Eufy with a link to accept the invitation. Here’s what they need to do:

Check Their Email

The email will come from no-reply@eufylife.com or a similar Eufy domain. It may take a few minutes to arrive, so encourage them to check their inbox—and spam or junk folder if it doesn’t appear.

The email will look something like this:

“You’ve been invited to access [Your Name]’s Eufy Security system. Click the link below to accept the invitation and create your account.”

Click the Invitation Link

The user should tap or click the link in the email. This will open a webpage or redirect them to the Eufy app (if installed).

Create or Log In to Their Eufy Account

If they already have a Eufy account, they can log in with their existing credentials. If not, they’ll need to create one:

1. Enter their email address and create a strong password.
2. Agree to the terms of service and privacy policy.
3. Verify their email by clicking a confirmation link sent to their inbox.

Once their account is set up, they’ll be automatically linked to your Eufy devices with the permissions you assigned.

Step 4: Confirm Access in the App

After the new user accepts the invitation, both of you should confirm that access is working properly.

Check the User List

Go back to your Eufy app and return to the User Management section. You should now see the new user listed with their email and permission level. If they don’t appear, try refreshing the screen or restarting the app.

Test Device Access

Ask the new user to open their Eufy app and check if they can see the shared devices. They should be able to view live feeds, depending on their permissions.

For example, if you gave them “User” access, they should be able to:

• View live camera feeds
• Receive motion alerts
• Play back recorded videos

But they should not be able to:

• Change camera settings
• Delete recordings
• Add or remove devices

If everything works as expected, congratulations—you’ve successfully added a user to the Eufy app!

Managing User Permissions and Access

Adding a user is just the beginning. Over time, you may want to adjust their access or remove them entirely. Here’s how to manage users effectively.

Change User Permissions

If you want to upgrade or downgrade a user’s access:

1. Go to User Management in your app.
2. Tap on the user’s name or email.
3. Select a new permission level (Viewer, User, or Admin).
4. Save the changes.

For instance, if your roommate was initially set as a “Viewer” but now needs to download recordings, you can change them to “User.”

Remove a User

If someone no longer needs access—like a former roommate or guest—you can remove them at any time:

1. Open User Management.
2. Find the user and tap on their name.
3. Select “Remove User” or “Delete”.
4. Confirm the action when prompted.

Once removed, they’ll lose all access to your devices immediately. They won’t be able to view feeds or receive alerts.

Revoke Access Remotely

Even if the user has already logged in, removing them from your account will log them out on all devices. This is useful if you suspect unauthorized access or want to cut off access quickly.

Best Practices for Sharing Eufy Access

Sharing access to your security system is convenient, but it’s important to do it safely. Follow these best practices to protect your privacy and data:

Only Add Trusted Individuals

Only invite people you know and trust. Avoid sharing access with strangers, service providers (like cleaners), or temporary guests unless absolutely necessary.

Use Strong Passwords

Encourage all users to create strong, unique passwords for their Eufy accounts. Avoid common passwords like “123456” or “password.”

Enable Two-Factor Authentication (2FA)

Both you and your users should enable 2FA in the Eufy app. This adds an extra layer of security by requiring a code from your phone when logging in from a new device.

To enable 2FA:

• Go to Account Settings > Security.
• Toggle on Two-Factor Authentication.
• Follow the prompts to link your phone number or authenticator app.

Regularly Review User Access

Check your user list every few months. Remove anyone who no longer needs access, such as former roommates or guests from past events.

Limit Admin Access

Only grant “Admin” privileges to people you fully trust. Admins can change settings, remove devices, and even delete your account—so use this level wisely.

Troubleshooting Common Issues

Even with careful setup, issues can arise when adding a user. Here are some common problems and how to fix them.

Invitation Email Not Received

If the new user doesn’t get the email:

• Check the spam or junk folder.
• Confirm the email address was entered correctly.
• Ask the user to add no-reply@eufylife.com to their contacts.
• Resend the invitation from the app.

Link in Email Doesn’t Work

If the invitation link is broken or expired:

• Links usually expire after 24–48 hours. Resend the invitation.
• Make sure the user is using a supported browser or the Eufy app.
• Try opening the link on a different device.

User Can’t Log In After Accepting

If the user accepts the invitation but can’t access devices:

• Ensure they’ve verified their email.
• Check that their app is updated to the latest version.
• Restart the app and try logging in again.
• Ask them to log out and log back in.

Devices Not Showing Up for the New User

If the user can log in but doesn’t see any devices:

• Confirm you selected the correct devices when sending the invite (some versions let you choose which devices to share).
• Check that the user’s permission level allows viewing (e.g., “Viewer” or “User”).
• Restart both your app and theirs.

App Crashes or Freezes

If the app becomes unresponsive:

• Close and reopen the app.
• Clear the app cache (on Android: Settings > Apps > Eufy > Storage > Clear Cache).
• Update the app from the App Store or Google Play.
• Reinstall the app if problems persist.

Conclusion

Adding a user to the Eufy app is a straightforward process that enhances the usability of your home security system. By following the steps in this guide, you can securely share access with family, friends, or roommates while maintaining control over who sees what.

Remember to choose appropriate permission levels, enable two-factor authentication, and regularly review who has access. With these practices, you’ll keep your home safe and your data private.

Whether you’re sharing a doorbell camera with your partner or letting a neighbor check your property while you’re away, the Eufy app makes it easy—and secure. Now that you know how to add a user, you can enjoy the full benefits of collaborative home security.