How to Change Time on Eufy Doorbell Camera

This guide walks you through how to change the time on your Eufy doorbell camera using the Eufy Security app. Whether you’ve moved time zones or noticed incorrect timestamps, we’ll help you fix it quickly and accurately.

Key Takeaways

• Time syncs automatically: Eufy doorbell cameras sync time with your phone via the Eufy Security app, so no manual clock setting is needed.
• Use the correct app: Always use the official Eufy Security app (iOS or Android) to manage time and other settings.
• Check your phone’s time zone: Incorrect phone time or time zone settings will affect your doorbell’s timestamp accuracy.
• Reconnect if offline: If your doorbell loses Wi-Fi, it may fall behind on time—reconnect it to restore accurate syncing.
• Update firmware regularly: Keep your doorbell’s firmware updated to ensure smooth time synchronization and app compatibility.
• Factory reset as last resort: If time issues persist, a factory reset can resolve deeper sync problems.
• Contact support if needed: Eufy’s customer support can assist with persistent time or sync issues.

How to Change Time on Eufy Doorbell Camera

If you’ve noticed that your Eufy doorbell camera is showing the wrong time on recordings or notifications, don’t worry—this is a common issue and usually easy to fix. Unlike traditional doorbells with physical clocks, Eufy smart doorbells don’t have manual time-setting options. Instead, they automatically sync the time from your smartphone through the Eufy Security app. This means that if your phone’s time or time zone is incorrect, your doorbell will reflect that same error.

In this guide, we’ll walk you through everything you need to know about how to change the time on your Eufy doorbell camera. You’ll learn why the time might be wrong, how to fix it step by step, and how to prevent future issues. Whether you’ve just moved to a new time zone, traveled across regions, or simply noticed a time discrepancy, this guide has you covered.

We’ll also cover troubleshooting tips, firmware updates, and what to do if your doorbell goes offline. By the end, you’ll have a perfectly synced doorbell that records events with accurate timestamps—essential for security, evidence, and peace of mind.

Why Your Eufy Doorbell Time Might Be Wrong

Before jumping into the fix, it’s helpful to understand why your Eufy doorbell camera might be showing the incorrect time. Most users assume they can manually set the time like on a digital clock, but Eufy devices are designed to sync automatically. Here are the most common reasons for time discrepancies:

• Incorrect phone time or time zone: Since the doorbell pulls time data from your smartphone, any error on your phone will transfer to the device.
• Daylight Saving Time (DST) confusion: If your phone doesn’t automatically adjust for DST, your doorbell won’t either.
• Wi-Fi disconnection: If your doorbell loses internet access for an extended period, it may stop syncing and fall behind.
• App or firmware outdated: Older versions of the Eufy Security app or doorbell firmware may have bugs affecting time sync.
• Travel across time zones: If you’ve traveled and your phone hasn’t updated its location, the doorbell may still reflect the old time zone.

Understanding these causes will help you pinpoint the issue and apply the right solution.

Step-by-Step: How to Fix the Time on Your Eufy Doorbell

Now that you know why the time might be off, let’s fix it. The process is simple and only takes a few minutes. Follow these steps carefully to ensure your Eufy doorbell camera displays the correct time.

Step 1: Open the Eufy Security App

Start by opening the Eufy Security app on your smartphone. This is the official app developed by Eufy for managing all your smart home devices, including doorbells, cameras, and security systems.

Make sure you’re using the latest version of the app. You can check for updates in your device’s app store (Google Play Store for Android or App Store for iOS). Using an outdated app can cause sync issues, including incorrect time settings.

Once the app is open, log in with your Eufy account credentials. If you don’t have an account, you’ll need to create one—this is required to connect and control your doorbell.

Step 2: Select Your Doorbell Device

After logging in, you’ll see a list of your connected Eufy devices. Look for your doorbell camera—it might be labeled something like “Doorbell Camera,” “Video Doorbell,” or a custom name you assigned (e.g., “Front Door”).

Tap on the device to open its control panel. This will show you live video, recent recordings, motion detection settings, and other options.

Step 3: Check Your Phone’s Time and Time Zone

Before making any changes in the app, double-check your phone’s time and time zone settings. This is the most common fix for time sync issues.

On an iPhone:

• Go to Settings > General > Date & Time.
• Make sure Set Automatically is turned ON. This ensures your phone syncs with network time servers and adjusts for time zones and DST.

On an Android device:

• Go to Settings > System > Date & Time (or General Management > Date & Time on Samsung).
• Enable Automatic date & time and Automatic time zone.

If these settings were off, turn them on and wait a minute for your phone to sync. Then reopen the Eufy Security app.

Step 4: Force a Time Sync

Eufy doorbells sync time automatically when connected to Wi-Fi and the app. However, if the time is still wrong after checking your phone, you can force a sync by refreshing the connection.

Here’s how:

• Stay in the Eufy Security app on your doorbell’s control screen.
• Tap the Settings icon (usually a gear or three dots in the top corner).
• Look for an option like Device Settings or General.
• Find and tap Reconnect or Refresh Connection. This re-establishes the link between your phone and the doorbell.

After reconnecting, the doorbell will pull the current time from your phone. Wait about 30 seconds, then check a recent recording or notification to see if the timestamp is now correct.

Step 5: Restart Your Doorbell

If the time still isn’t right, a quick restart can help. This clears temporary glitches and forces the device to reconnect to your network and app.

To restart your Eufy doorbell:

• Locate the power source. Most Eufy doorbells are hardwired to your home’s doorbell wiring.
• Turn off the power at the circuit breaker or disconnect the wires briefly (if you’re comfortable doing so).
• Wait 10–15 seconds, then restore power.
• The doorbell will reboot and reconnect to Wi-Fi.

Alternatively, if your model has a rechargeable battery (like the Eufy Video Doorbell Dual), you can remove the battery for 10 seconds and reinsert it.

Once the doorbell is back online, open the Eufy app and check the time on a new recording. It should now reflect the correct time.

Step 6: Update the App and Firmware

Outdated software can cause sync issues, including incorrect time. Make sure both your Eufy Security app and your doorbell’s firmware are up to date.

To update the app:

• Open your phone’s app store.
• Search for “Eufy Security.”
• If an update is available, tap Update.

To update your doorbell’s firmware:

• Open the Eufy Security app.
• Go to your doorbell’s settings.
• Look for Device Information or Firmware Version.
• If an update is available, the app will prompt you to install it. Follow the on-screen instructions.

Firmware updates often include bug fixes and improvements to time synchronization, so this step is crucial.

Troubleshooting Common Time Issues

Even after following the steps above, you might still encounter time problems. Here are some common issues and how to resolve them.

Issue: Doorbell Shows Time from a Different Time Zone

If your doorbell is showing a time that’s hours off—like Pacific Time when you’re in Eastern Time—your phone’s time zone is likely incorrect.

Solution:

• Go to your phone’s date and time settings.
• Turn off “Automatic time zone” temporarily.
• Manually select your correct time zone.
• Turn “Automatic time zone” back on.
• Reopen the Eufy app and check the doorbell’s time.

This forces your phone to recognize the correct region and syncs the doorbell accordingly.

Issue: Time Drifts Over Time

Some users report that their doorbell’s time slowly drifts—gaining or losing minutes over days or weeks. This usually happens if the device loses Wi-Fi connection frequently.

Solution:

• Check your Wi-Fi signal strength at the doorbell’s location. Weak signals can cause disconnections.
• Consider installing a Wi-Fi extender or moving your router closer to the door.
• Ensure your doorbell is connected to a 2.4 GHz network (most Eufy doorbells don’t support 5 GHz).
• Reconnect the doorbell through the app to force a fresh time sync.

Issue: Time Resets After Power Outage

If your home experiences a power outage, your doorbell may lose power and reset its internal clock. When power returns, it will sync with your phone—but only if the app is open and connected.

Solution:

• After a power outage, open the Eufy Security app and reconnect to your doorbell.
• This triggers a time sync and restores accurate timestamps.
• Consider using a UPS (uninterruptible power supply) for your doorbell if outages are frequent.

Issue: App Shows “Device Offline”

If your doorbell appears offline in the app, it can’t sync time or receive updates.

Solution:

• Check your Wi-Fi network and ensure it’s working.
• Restart your router.
• Reconnect the doorbell via the app.
• If it remains offline, perform a factory reset (see below).

When to Factory Reset Your Eufy Doorbell

If none of the above steps work, a factory reset may be necessary. This erases all settings and restores the doorbell to its original state. Use this as a last resort, as you’ll need to reconnect the device to your Wi-Fi and app afterward.

How to Factory Reset

The reset process varies slightly by model, but here’s the general method:

• Locate the reset button on your doorbell. It’s usually a small pinhole on the back or side.
• Use a paperclip or SIM tool to press and hold the button for 10–15 seconds.
• The doorbell’s LED will flash or change color, indicating the reset is in progress.
• Once complete, the device will reboot.

After resetting:

• Open the Eufy Security app.
• Follow the setup wizard to reconnect your doorbell to Wi-Fi.
• Log in to your account and configure settings.
• The time should now sync correctly from your phone.

Preventing Future Time Issues

Once your doorbell is showing the correct time, take these steps to avoid future problems:

• Keep your phone’s time automatic: Always leave “Set Automatically” enabled on your phone.
• Update regularly: Check for app and firmware updates monthly.
• Monitor Wi-Fi stability: Ensure your doorbell has a strong, consistent connection.
• Avoid manual time changes: Never try to set the time manually—let the app handle it.
• Check after travel: If you travel across time zones, verify your phone updates its location and time.

Conclusion

Changing the time on your Eufy doorbell camera isn’t about adjusting a clock—it’s about ensuring your device syncs correctly with your smartphone. Since Eufy doorbells rely on the Eufy Security app and your phone’s time settings, the key to accurate timestamps lies in maintaining proper connectivity and settings.

By following this guide, you’ve learned how to change the time on your Eufy doorbell camera through app-based syncing, phone settings, reconnection, and troubleshooting. Whether you’re dealing with a time zone change, daylight saving adjustments, or a simple sync error, these steps will keep your doorbell running accurately.

Remember, prevention is just as important as the fix. Keep your app updated, your Wi-Fi strong, and your phone’s time settings automatic. With these habits, your Eufy doorbell will continue to provide reliable, time-stamped security footage for years to come.

If you ever run into persistent issues, don’t hesitate to contact Eufy’s customer support. They offer helpful guidance and can remotely assist with sync problems.

Now that your doorbell is showing the correct time, you can trust your recordings, review events accurately, and enjoy peace of mind knowing your home is protected—down to the minute.