How to Change Wifi on Eufy

Changing the WiFi network on your Eufy device is simple with the right steps. This guide walks you through the entire process using the Eufy app, ensuring a smooth transition to a new network without losing your device settings.

Key Takeaways

Use the Eufy Security app: All WiFi changes must be done through the official Eufy app—there’s no web portal or physical button method.
Ensure compatibility: Your new WiFi network must support 2.4GHz frequency; most Eufy devices don’t work with 5GHz-only networks.
Keep devices charged: Fully charge your Eufy camera or doorbell before starting to avoid interruptions during setup.
Stay close to the router: Position yourself within 10–15 feet of your WiFi router during the process for a strong signal.
Reset if needed: If you can’t connect, perform a factory reset using the reset button on the device.
Double-check credentials: Typos in your WiFi password are the #1 cause of connection failure—enter it carefully.
Update firmware: After reconnecting, check for firmware updates to ensure optimal performance and security.

How to Change WiFi on Eufy: A Complete Step-by-Step Guide

If you’ve recently changed your internet provider, upgraded your router, or simply moved to a new home, you’ll need to update the WiFi network on your Eufy security devices. Whether you’re using a Eufy doorbell, indoor camera, outdoor camera, or video doorbell, the process is straightforward—but it requires careful attention to detail.

This guide will walk you through how to change WiFi on Eufy devices safely and efficiently. You’ll learn how to use the Eufy Security app, avoid common pitfalls, and troubleshoot issues if they arise. By the end, your Eufy device will be connected to your new network and ready to keep your home secure.

We’ll cover everything from preparation to final verification, including tips for a seamless transition. Let’s get started!

Why You Might Need to Change Your Eufy WiFi Network

There are several common reasons why you might need to update the WiFi settings on your Eufy device:

Moving to a new home: Your new residence likely has a different WiFi network name (SSID) and password.
Upgrading your router: Newer routers may have different network configurations or security settings.
Changing internet providers: Switching from one ISP to another often means a new network setup.
Improving security: Regularly updating your WiFi credentials helps protect your smart home from unauthorized access.
Network performance issues: If your current WiFi is slow or unstable, switching to a stronger network can improve video quality and responsiveness.

Regardless of your reason, the process remains the same. The key is to follow the steps carefully and avoid skipping any part of the setup.

What You’ll Need Before You Begin

Before you start changing the WiFi on your Eufy device, make sure you have the following:

The Eufy Security app: Download it from the Apple App Store or Google Play Store if you haven’t already. It’s free and required for all device management.
Your new WiFi network name (SSID) and password: Have these ready. Double-check for typos—especially in the password.
A fully charged Eufy device: For battery-powered models like the Eufy Doorbell or SoloCam, ensure the battery is at least 50% charged. A low battery can cause setup to fail.
Access to your WiFi router: You should be within 10–15 feet of the router during setup for the best signal strength.
A smartphone or tablet: You’ll use this to run the Eufy app and guide the setup process.
Your Eufy account login: Make sure you remember your email and password for the Eufy app.

Having these items ready will save you time and frustration during the process.

Step 1: Open the Eufy Security App

The Eufy Security app is the central hub for managing all your Eufy devices. It’s where you’ll initiate the WiFi change process.

Launch the App

Open the Eufy Security app on your smartphone or tablet. If you’re not already logged in, enter your email and password to access your account.

Check Device Status

Once logged in, you’ll see a dashboard with all your connected Eufy devices. Locate the device you want to update—such as your Eufy Doorbell 2K or Indoor Cam 2K. Make sure it’s currently online. If it shows as “offline,” you may need to troubleshoot connectivity first.

Ensure App Is Updated

Go to your device’s app store and check if there’s an update available for the Eufy Security app. Using the latest version ensures compatibility and access to the newest features.

Step 2: Prepare Your Eufy Device for WiFi Change

Before changing the network, you need to put your Eufy device into setup mode. This allows it to scan for and connect to your new WiFi network.

For Battery-Powered Devices (Doorbell, SoloCam, etc.)

Remove the device from its mount if necessary.
Press and hold the reset button (usually located on the back or side) for 5–10 seconds until you hear a voice prompt or see a light flash.
The device will announce “Ready to connect” or display a blinking blue light, indicating it’s in pairing mode.

For Wired Devices (Indoor Cam, Outdoor Cam, etc.)

Power off the device by unplugging it from the power source.
Wait 10 seconds, then plug it back in.
Once powered on, press and hold the reset button for 5–10 seconds until the status light blinks blue.

Important Notes

Do not skip the reset step—it’s essential for clearing the old WiFi settings.
If the device doesn’t enter pairing mode, try the reset again or check the user manual for model-specific instructions.
Some newer Eufy models support “Quick Setup” via QR code—this can speed up the process.

Step 3: Connect to the New WiFi Network

Now that your device is in pairing mode, it’s time to connect it to your new WiFi network using the Eufy app.

Start the Setup Process

In the Eufy app, tap the “+” icon in the top-right corner to add a new device.
Select your device type (e.g., “Video Doorbell,” “Indoor Camera”).
Follow the on-screen prompts until you reach the WiFi setup screen.

Select Your WiFi Network

The app will scan for available networks. Choose your new WiFi network from the list.
Enter the WiFi password carefully. Use the “show password” option to verify accuracy.
Ensure the network is 2.4GHz—most Eufy devices do not support 5GHz networks. If your router broadcasts both, make sure you’re selecting the 2.4GHz band.

Wait for Connection

After entering the password, tap “Connect.” The app will send the network credentials to your Eufy device. This may take 30–60 seconds.

If successful, you’ll see a confirmation message and the device will appear online in the app.
If it fails, you’ll receive an error message—common causes include incorrect password or weak signal.

Step 4: Verify the Connection

Once connected, it’s important to confirm that your Eufy device is working properly on the new network.

Check Live View

Tap on your device in the app and open the live video feed. You should see a clear, real-time image. If the video is laggy or fails to load, your WiFi signal may be weak.

Test Motion Alerts

Walk in front of the camera or ring the doorbell (if applicable) to trigger a motion or doorbell alert. You should receive a notification on your phone within a few seconds.

Review Recording Settings

Go to the device settings and check that cloud or local recording is enabled. Ensure motion zones and sensitivity are configured to your preference.

Update Firmware (Recommended)

After reconnecting, go to Device Settings > Firmware Update and check for updates. Installing the latest firmware improves performance, security, and compatibility.

Step 5: Re-Mount and Finalize

If you removed your device during the process, now is the time to reinstall it.

Secure the Device

Reattach your Eufy doorbell or camera to its mount. Make sure it’s firmly in place and angled correctly for optimal coverage.

Test from a Distance

Move away from the router and test the connection from different areas of your home. This ensures the device maintains a strong signal even at a distance.

Share Access (Optional)

If other family members use the Eufy app, go to Settings > Family Sharing and invite them. They’ll be able to view the device and receive alerts.

Troubleshooting Common Issues

Even with careful preparation, you might encounter problems when changing WiFi on Eufy. Here’s how to fix the most common issues.

Device Won’t Connect to New WiFi

Check password: Re-enter the WiFi password carefully. Even one incorrect character will prevent connection.
Confirm 2.4GHz network: Ensure your router is broadcasting a 2.4GHz network. Some dual-band routers hide the 2.4GHz SSID—check your router settings.
Move closer to router: Weak signal is a common cause. Stay within 10–15 feet during setup.
Restart router: Power cycle your router by unplugging it for 30 seconds, then plugging it back in.

App Shows “Device Offline”

Check power: Ensure the device is powered on and charged.
Reboot device: Turn it off and on again.
Re-add device: Remove the device from the app and set it up as new.

Live View Is Laggy or Buffering

Check internet speed: Run a speed test. Eufy cameras need at least 2 Mbps upload speed for smooth video.
Reduce interference: Keep the device away from microwaves, cordless phones, and other wireless devices.
Lower video quality: In the app, go to Device Settings > Video Quality and select “Standard” instead of “HD.”

Forgot to Reset Before Setup

If you skipped the reset step, the device may still be trying to connect to the old network. Perform a factory reset:

Press and hold the reset button for 10–15 seconds.
Wait for the voice prompt or light indicator.
Restart the setup process from the beginning.

Tips for a Smooth WiFi Change

Follow these best practices to make the process as easy as possible:

Do it during the day: Natural light helps you see the device lights and buttons clearly.
Use a strong password: Avoid simple passwords like “12345678”—use a mix of letters, numbers, and symbols.
Label your networks: If you have multiple WiFi networks (e.g., guest network), label them clearly to avoid confusion.
Keep the manual handy: Refer to your device’s user manual for model-specific reset instructions.
Update regularly: Check for app and firmware updates monthly to keep your system secure.

Conclusion

Changing the WiFi network on your Eufy device doesn’t have to be complicated. By following this guide, you’ve learned how to safely update your network settings using the Eufy Security app, avoid common mistakes, and troubleshoot issues if they arise.

Remember, the key steps are:

Prepare your device by resetting it.
Use the Eufy app to connect to your new 2.4GHz WiFi network.
Verify the connection with live view and alerts.
Update firmware and re-mount the device.

With your Eufy device now on the new network, you can enjoy reliable security monitoring, clear video quality, and peace of mind. Whether you’re upgrading your home network or moving to a new place, this process ensures your smart security system stays connected and effective.

If you run into any issues, don’t hesitate to contact Eufy customer support or consult the official help center. And remember—taking the time to do it right the first time saves you headaches later.

Stay safe, stay connected, and enjoy your Eufy security system!