How to Change Wifi on Eufy Homebase

This guide walks you through how to change WiFi on Eufy Homebase using the Eufy Security app. Whether you’ve moved, upgraded your router, or switched networks, we’ll help you reconnect your devices quickly and securely.

Key Takeaways

• Use the Eufy Security app: All WiFi changes must be done through the official app—there’s no web interface or physical button method.
• Ensure 2.4GHz network compatibility: Eufy Homebase only works with 2.4GHz WiFi networks, not 5GHz.
• Keep devices close during setup: Place your phone and Homebase within 3–6 feet of your router for a strong signal during reconfiguration.
• Reset if needed: If you can’t connect, a factory reset may be necessary—back up settings first if possible.
• Update firmware regularly: Outdated software can cause connection issues; check for updates before changing networks.
• Double-check network name and password: Typos are the #1 cause of failed setups—use copy-paste when possible.
• Allow 5–10 minutes for full sync: After changing WiFi, give your system time to reconnect all cameras and sensors.

Introduction: Why You Might Need to Change WiFi on Eufy Homebase

If you’ve recently moved to a new home, upgraded your internet service, or simply changed your WiFi network name (SSID) or password, you’ll need to update your Eufy Homebase accordingly. The Eufy Homebase is the central hub for Eufy Security systems—it connects and manages all your cameras, doorbells, sensors, and other smart devices. Without a proper WiFi connection, your security system won’t function correctly, leaving your home unprotected.

Changing the WiFi on your Eufy Homebase might sound technical, but it’s actually straightforward when you follow the right steps. This guide will walk you through the entire process using the Eufy Security app—the only official way to reconfigure your Homebase. We’ll cover everything from preparation to troubleshooting, ensuring your system is back online quickly and securely.

By the end of this guide, you’ll know exactly how to change WiFi on Eufy Homebase, avoid common pitfalls, and keep your smart security system running smoothly.

What You’ll Need Before Starting

Before diving into the setup, gather these essentials to avoid interruptions:

• Your smartphone or tablet: Must have the Eufy Security app installed (available on iOS and Android).
• Access to your new WiFi network: Know the exact SSID (network name) and password.
• Your Eufy Homebase device: Ensure it’s powered on and within range of your router.
• A stable internet connection: Use your phone’s cellular data or connect to another WiFi network temporarily if your current one is down.
• Patience and a quiet workspace: Setup can take 10–15 minutes, so choose a time when you won’t be rushed.

Pro Tip: Write down your new WiFi credentials on paper or save them in a notes app. Typing long passwords incorrectly is one of the most common reasons setups fail.

Step 1: Open the Eufy Security App

The Eufy Security app is your control center for all Eufy devices. If you haven’t already, download it from the Apple App Store or Google Play Store and log in with your Eufy account.

Once logged in, you’ll see your Homebase listed under “Devices.” Tap on it to access its settings. If your Homebase is currently offline due to a WiFi change, it may show as “Disconnected” or “Offline.” Don’t worry—this is normal, and we’ll fix it in the next steps.

Note: If you’ve never set up your Homebase before, you’ll need to complete the initial setup first. This guide assumes your Homebase is already paired with your account but needs a WiFi update.

Step 2: Navigate to WiFi Settings

With your Homebase selected in the app, look for the gear icon (⚙️) or “Settings” option. Tap it to open the device configuration menu.

Scroll down until you find an option labeled “WiFi Settings,” “Network,” or “Change WiFi.” The exact wording may vary slightly depending on your app version, but it will always relate to network configuration.

Tap this option to begin the WiFi change process. The app will prompt you to confirm that you want to modify the network settings. Select “Yes” or “Continue.”

Step 3: Select Your New WiFi Network

The app will now scan for available WiFi networks in your area. This may take 10–20 seconds. Once the list appears, look for your new network by its SSID (e.g., “Home_Network_2024” or “MyWiFi_5G”).

Important: Eufy Homebase only supports 2.4GHz WiFi networks. Even if your router broadcasts both 2.4GHz and 5GHz under the same name, the Homebase cannot connect to 5GHz. If your network uses a combined SSID (like “MyWiFi” for both bands), you may need to temporarily separate them in your router settings or ensure your phone is connected to the 2.4GHz band during setup.

Tap your desired 2.4GHz network from the list. If you don’t see it, try refreshing the list or moving closer to your router.

Step 4: Enter Your WiFi Password

After selecting your network, the app will ask for the password. Carefully type in your WiFi password.

Tip: Use your phone’s clipboard or password manager to paste the password instead of typing it manually. This reduces the risk of typos, especially with complex passwords containing uppercase letters, numbers, and symbols.

Once entered, tap “Connect” or “Next.” The app will send the credentials to your Homebase.

Step 5: Wait for the Homebase to Reconnect

Your Homebase will now attempt to connect to the new WiFi network. This process can take anywhere from 30 seconds to 2 minutes. During this time:

• The Homebase LED light may blink blue or amber.
• The app may show a “Connecting…” or “Updating…” status.
• Do not unplug or restart the Homebase unless instructed.

If successful, the LED will turn solid blue, and the app will confirm the connection. Your Homebase is now on the new WiFi network.

Step 6: Reconnect All Devices (Cameras, Sensors, etc.)

Once the Homebase is online, it will automatically attempt to reconnect all paired devices—cameras, doorbells, motion sensors, etc. However, some devices may need a manual refresh.

Go back to the main device list in the app and check each one:

• If a device shows “Online,” it’s connected and working.
• If it shows “Offline” or “Disconnected,” tap on it and select “Reconnect” or “Sync Device.”

For battery-powered devices like door sensors or outdoor cameras, you may need to physically wake them up by pressing a button or opening/closing a door to trigger reconnection.

Pro Tip: Reconnect devices one at a time to avoid overwhelming the system. Start with your most critical devices (e.g., front door camera) first.

Step 7: Test Your System

After all devices are back online, perform a quick test to ensure everything works:

• Open live view on your cameras to confirm video feeds are clear.
• Trigger a motion sensor or doorbell to verify alerts are sent to your phone.
• Check recording history to ensure events are being saved.

If everything functions normally, your WiFi change is complete!

Troubleshooting Common Issues

Even with careful steps, problems can arise. Here’s how to fix the most common issues when changing WiFi on Eufy Homebase.

Issue 1: Homebase Won’t Connect to New WiFi

If the Homebase fails to connect after entering the correct password:

• Double-check the network band: Confirm you’re connecting to 2.4GHz, not 5GHz. Some routers label them separately (e.g., “MyWiFi_2.4G” and “MyWiFi_5G”).
• Restart your router: Power cycle your router by unplugging it for 30 seconds, then plug it back in. Wait 2 minutes before retrying.
• Move closer to the router: Weak signal can prevent connection. Place the Homebase within 10 feet of the router during setup.
• Forget and re-enter the password: Go back to WiFi settings, remove the network, and re-add it with the correct credentials.

Issue 2: App Shows “Connection Failed” or “Timeout”

This usually means the Homebase didn’t receive the WiFi details properly.

• Ensure your phone is on the same network: Your phone must be connected to the same 2.4GHz network you’re trying to assign to the Homebase.
• Close and reopen the app: Force-quit the Eufy Security app and restart it.
• Reboot the Homebase: Unplug the Homebase for 10 seconds, then plug it back in. Wait for the LED to stabilize before retrying.

Issue 3: Devices Won’t Reconnect After WiFi Change

If your cameras or sensors remain offline:

• Sync each device manually: In the app, tap the offline device and select “Sync” or “Reconnect.”
• Wake up battery devices: For wireless sensors, open/close a door or press the button to activate them.
• Check battery levels: Low batteries can prevent reconnection. Replace if necessary.
• Reset and re-pair if needed: As a last resort, remove the device from the app and set it up as new.

Issue 4: Homebase LED Stays Red or Blinks Rapidly

A red or rapidly blinking LED indicates a serious connection problem.

• Red LED: Usually means no internet connection. Check router and WiFi settings.
• Rapid blue blinking: Firmware update in progress. Wait up to 10 minutes—do not interrupt.
• Amber blinking: Connecting to WiFi. Wait, but if it persists beyond 5 minutes, restart the Homebase.

Issue 5: Forgot Your Eufy Account Password

If you can’t log into the app:

• Tap “Forgot Password?” on the login screen.
• Enter your email and follow the reset instructions.
• If you no longer have access to the email, contact Eufy Support for account recovery.

When to Perform a Factory Reset

If all else fails, a factory reset may be necessary. This erases all settings and returns the Homebase to its original state—like when you first bought it.

Warning: A factory reset will disconnect all devices and delete local recordings. Only use this as a last resort.

To reset your Eufy Homebase:

1. Locate the reset button (usually a small pinhole on the back or bottom).
2. Use a paperclip or SIM tool to press and hold the button for 10–15 seconds.
3. Release when the LED flashes red and blue alternately.
4. Wait for the device to reboot (about 1–2 minutes).
5. Set up the Homebase as if it were new, including re-pairing all devices.

After resetting, follow the same WiFi change steps outlined earlier.

Tips for a Smooth WiFi Change Experience

To minimize headaches and ensure success:

• Update the app and firmware: Before changing WiFi, check for app updates in your device’s app store and firmware updates in the Eufy app under “Settings” > “Device Firmware.”
• Use a strong, unique password: Avoid common passwords like “12345678” or “password.” A strong password improves security and reduces connection errors.
• Name your networks clearly: If you have multiple routers (e.g., main house and guest house), use distinct SSIDs like “MainHouse_2.4G” and “GuestWiFi_2.4G.”
• Schedule changes during low usage: Avoid peak internet times (e.g., evenings) when bandwidth is congested.
• Keep the manual handy: If you’re unsure about your model, refer to the user manual or Eufy’s support site for device-specific instructions.

Conclusion: Stay Connected, Stay Secure

Changing the WiFi on your Eufy Homebase doesn’t have to be stressful. With the right preparation and step-by-step guidance, you can update your network in under 15 minutes and get your security system back online.

Remember: always use the Eufy Security app, stick to 2.4GHz networks, double-check your credentials, and give your devices time to sync. If you run into trouble, the troubleshooting tips above will help you resolve most issues quickly.

By keeping your Homebase connected to a reliable WiFi network, you ensure your home stays protected 24/7. Whether you’ve moved, upgraded your internet, or just want better performance, now you know exactly how to change WiFi on Eufy Homebase—confidently and correctly.