How to Add Another User to Eufy Security

This guide walks you through how to add another user to Eufy Security using the Eufy app. Whether you’re sharing access with family, roommates, or a trusted neighbor, we’ll show you how to do it securely and efficiently. No technical expertise required—just follow our simple steps.

Key Takeaways

• Use the Eufy Security app: All user management is done through the official Eufy app on iOS or Android.
• Only the primary account holder can add users: You must be the admin to invite others to access your system.
• Choose the right permission level: Decide whether the new user gets full access or limited viewing rights.
• Users need their own Eufy account: The person you’re adding must have a registered Eufy account with a verified email.
• Secure sharing is essential: Never share your login credentials—always use the built-in invite system.
• Revoke access anytime: You can remove users instantly if needed, keeping your system secure.
• Troubleshooting tips included: We cover common issues like failed invites or app glitches.

How to Add Another User to Eufy Security: A Complete Step-by-Step Guide

So you’ve set up your Eufy Security system—cameras, doorbells, sensors—all working perfectly. But now, you want to share access with your partner, roommate, or maybe even a trusted neighbor who helps watch the house while you’re away. That’s where adding another user comes in.

Adding a user to your Eufy Security system is simple, secure, and gives you full control over who sees what. Whether you’re managing a smart home with multiple cameras or just want someone to check the front door while you’re on vacation, this guide will walk you through the entire process—from start to finish.

In this comprehensive how-to guide, you’ll learn:

• How to add another user to Eufy Security using the mobile app
• The difference between admin and viewer permissions
• How to manage and remove users later
• Common troubleshooting tips if something goes wrong
• Best practices for keeping your system secure

No need to share passwords or worry about unauthorized access. Eufy’s built-in user management system lets you invite others safely and revoke access instantly. Let’s get started!

Why Add Another User to Eufy Security?

Before we dive into the steps, let’s talk about why you might want to add another user in the first place. Sharing access to your Eufy Security system isn’t just convenient—it can actually improve your home security.

Imagine this: You’re on a business trip, and your neighbor notices something suspicious near your front door. If they have access to your Eufy camera feed, they can check the live view and even contact you or authorities if needed. Or maybe you’re away on vacation, and your partner wants to check the backyard camera to make sure the kids got home safely from school.

Adding users also helps in emergencies. If you’re unreachable, a trusted family member can still view camera footage, receive alerts, or even trigger alarms if your system supports it. It’s about creating a safety net—without compromising control.

And the best part? You remain the admin. You decide who gets access, what they can see, and when to remove them. Eufy makes it easy to manage multiple users while keeping your data private and secure.

What You’ll Need Before Adding a User

Before you start inviting someone to your Eufy Security system, make sure you have the following ready:

1. The Eufy Security App Installed

You’ll need the official Eufy Security app on your smartphone. It’s available for both iOS (iPhone/iPad) and Android devices. Download it from the App Store or Google Play if you haven’t already.

2. Admin Access to Your Eufy Account

Only the primary account holder (the person who set up the system) can add or remove users. If you’re not the admin, you’ll need to ask the admin to add you first.

3. The New User’s Email Address

You’ll need the email address associated with the new user’s Eufy account. They must have already created and verified their own Eufy account. If they don’t have one, they’ll need to sign up at mysecurity.eufylife.com or through the app.

4. A Stable Internet Connection

Both you and the new user should have a reliable Wi-Fi or mobile data connection during the setup process. This ensures the invite is sent and received without delays.

5. The New User’s Device Ready

The person you’re adding should have the Eufy Security app installed on their phone and be logged into their own account. They’ll need to accept the invitation through the app.

Once you’ve confirmed these requirements, you’re ready to proceed.

Step-by-Step: How to Add Another User to Eufy Security

Now that you’re prepared, let’s walk through the process of adding a new user. We’ll use the Eufy Security app, which is the only way to manage users. The steps are nearly identical on iPhone and Android.

Step 1: Open the Eufy Security App

Launch the Eufy Security app on your smartphone. Make sure you’re logged in as the admin (the primary account holder).

Step 2: Go to the “More” Tab

At the bottom of the screen, tap the “More” tab (it usually looks like three horizontal lines or a grid icon). This opens a menu with additional settings and options.

Step 3: Select “User Management”

In the More menu, look for “User Management” and tap it. This is where you can view current users and add new ones.

Step 4: Tap “Add User”

You’ll see a list of users who already have access (probably just you, the admin). Tap the “Add User” button, usually located at the top right or bottom of the screen.

Step 5: Enter the New User’s Email

Type in the email address associated with the new user’s Eufy account. Double-check for typos—this is a common cause of failed invites.

Step 6: Choose Permission Level

Eufy offers two main permission levels:

• Admin: Can view all devices, receive alerts, manage settings, and add/remove other users. Only use this for people you fully trust.
• Viewer: Can view live feeds and recorded videos but cannot change settings or add users. Ideal for family members or housemates.

Select the appropriate level based on how much access you want to grant.

Step 7: Send the Invitation

Tap “Send Invitation”. The app will send an email and in-app notification to the new user.

Step 8: New User Accepts the Invite

The new user must open the Eufy app, go to “Notifications” or “Invitations”, and accept the request. Once accepted, they’ll see your devices in their app.

And that’s it! The new user now has access to your Eufy Security system based on the permissions you selected.

Managing User Permissions: Admin vs. Viewer

Understanding the difference between admin and viewer permissions is crucial for maintaining security and control.

Admin Permissions

An admin has full control over the Eufy system. This includes:

• Viewing all cameras and devices
• Receiving motion and sound alerts
• Changing system settings (like motion sensitivity)
• Adding or removing other users
• Accessing cloud or local storage recordings
• Updating device firmware

Only grant admin access to people you trust completely—like a spouse or co-owner of the home. Giving admin rights to too many people can lead to accidental changes or security risks.

Viewer Permissions

A viewer has limited access. They can:

• View live camera feeds
• Watch recorded videos (if shared)
• Receive alerts (if enabled by admin)

But they cannot:

• Change any settings
• Add or remove users
• Delete recordings
• Access the device’s advanced features

This level is perfect for teenagers, roommates, or neighbors who just need to check in occasionally.

You can change a user’s permission level at any time by going back to User Management and editing their profile.

How to Remove a User from Eufy Security

Need to revoke access? No problem. Removing a user is just as easy as adding one.

Step 1: Open the Eufy App

Log in as the admin and go to the “More” tab.

Step 2: Tap “User Management”

Find the user you want to remove from the list.

Step 3: Select the User

Tap on their name or profile.

Step 4: Choose “Remove User”

Tap the “Remove User” option. Confirm when prompted.

The user will immediately lose access to your system. They won’t be able to view cameras, receive alerts, or make changes. You can re-add them later if needed.

Pro Tip: If you’re removing a user due to a security concern (like a breakup or roommate dispute), also consider changing your Wi-Fi password and checking for any shared devices or accounts.

Troubleshooting Common Issues

Sometimes, adding a user doesn’t go as smoothly as planned. Here are some common problems and how to fix them.

Issue 1: Invitation Not Received

Symptoms: The new user says they didn’t get the invite email or app notification.

Solution:

• Check the email address for typos.
• Ask the user to check their spam/junk folder.
• Ensure they’re logged into the correct Eufy account in the app.
• Try resending the invitation.

If it still doesn’t work, have the user log out and back into the app, or reinstall it.

Issue 2: “User Already Added” Error

Symptoms: You get a message saying the user is already added, but they don’t see your devices.

Solution:

• The user may have declined a previous invite. Go to User Management, remove them, and send a new invite.
• They might be using a different email. Confirm the email linked to their Eufy account.

Issue 3: App Crashes or Freezes During Setup

Solutions:

• Close and reopen the app.
• Restart your phone.
• Update the Eufy app to the latest version.
• Check for iOS or Android system updates.

Issue 4: New User Can’t See Devices

Symptoms: The user accepted the invite but sees no cameras or devices.

Solution:

• Make sure you selected the correct permission level (viewer or admin).
• Check that the devices are online and functioning.
• Ask the user to force-close and reopen the app.
• Ensure both accounts are using the same region settings (e.g., US, EU).

Issue 5: “Account Not Verified” Error

Symptoms: The new user can’t accept the invite because their account isn’t verified.

Solution:

• The user must verify their email address by clicking the link sent by Eufy.
• If they didn’t receive it, they can request a new verification email in the app under Settings > Account.

Best Practices for Sharing Eufy Access Securely

Adding users is convenient, but it’s important to do it safely. Follow these best practices to protect your privacy and security.

1. Never Share Your Login Credentials

Don’t give out your email and password. Always use the official invite system. This way, you can revoke access anytime without changing your password.

2. Use Strong, Unique Passwords

Make sure both your account and the new user’s account use strong passwords. Avoid common phrases or personal info.

3. Enable Two-Factor Authentication (2FA)

If available, turn on 2FA for your Eufy account. This adds an extra layer of security by requiring a code from your phone when logging in.

4. Limit Admin Access

Only make someone an admin if absolutely necessary. Most people only need viewer access.

5. Review User List Regularly

Check your User Management section every few months. Remove anyone who no longer needs access—like a former roommate or guest.

6. Use Guest Mode for Temporary Access

If you’re hosting guests or hiring a pet sitter, consider using Eufy’s Guest Mode (if supported by your devices). This gives temporary, limited access without adding a permanent user.

7. Keep Your App Updated

Always use the latest version of the Eufy app. Updates often include security patches and bug fixes.

Advanced Tips for Multi-User Households

If you live with multiple people—like a family or shared house—here are some smart ways to manage access.

Create a Family Group

Designate one admin (you) and add other family members as viewers. This keeps control centralized while allowing everyone to check cameras.

Use Custom Alerts

Set up motion zones and alerts so users only get notified about relevant activity. For example, your teen might only want alerts from the front door, not the backyard.

Share Specific Devices

Some Eufy systems allow you to share only certain cameras with specific users. Check your device settings to see if this option is available.

Set Up Silent Hours

If someone is sensitive to alerts, ask them to enable “Do Not Disturb” mode during certain hours. This reduces unnecessary notifications.

Use Local Storage for Privacy

If you’re concerned about cloud access, use Eufy’s local storage (like HomeBase) to keep recordings private. Only users on your home network can access them.

Conclusion

Adding another user to your Eufy Security system is a simple yet powerful way to enhance your home’s safety and convenience. Whether you’re sharing access with your partner, a trusted neighbor, or a family member, the process is secure, straightforward, and fully under your control.

By following this guide, you’ve learned how to invite users, set permission levels, manage access, and troubleshoot common issues. Remember to prioritize security—use the invite system instead of sharing passwords, limit admin rights, and review your user list regularly.

With Eufy’s user-friendly app and robust permission settings, you can build a smart security network that works for everyone in your household. Stay safe, stay connected, and enjoy peace of mind knowing your home is protected—and shared—the right way.