How to Add Family Member to Eufy

Adding a family member to your Eufy account lets you share access to security cameras, doorbells, and smart locks. This guide walks you through the process step by step, ensuring everyone in your household can view live feeds, receive alerts, and control devices safely.

Key Takeaways

• Use the Eufy Security app: All family member additions are managed through the official Eufy Security mobile app, available on iOS and Android.
• Invite via email or phone number: You can send an invitation using the family member’s registered email or phone number linked to their Eufy account.
• Set custom permissions: Choose what each family member can do—view cameras, receive notifications, or control smart locks.
• Ensure strong internet and app updates: A stable Wi-Fi connection and the latest app version prevent setup issues.
• Acceptance required: The invited person must accept the invitation from their own Eufy app to gain access.
• Manage or remove users anytime: You can edit permissions or remove family members from the “Family” section in the app.
• Two-factor authentication enhances security: Enable 2FA on your account to protect shared access and prevent unauthorized logins.

How to Add Family Member to Eufy: A Complete Step-by-Step Guide

Welcome to your complete guide on how to add a family member to Eufy! Whether you’re setting up a new smart home system or want to give your spouse, teen, or roommate access to your Eufy security devices, this guide will walk you through the entire process—simply, clearly, and securely.

Eufy’s smart home ecosystem includes indoor and outdoor cameras, video doorbells, smart locks, and alarm systems. One of its best features is the ability to share access with trusted family members. This means everyone in your household can check live camera feeds, receive motion alerts, unlock doors remotely, or review recorded footage—without needing to share your main login credentials.

In this guide, you’ll learn how to invite family members, set their permissions, troubleshoot common issues, and keep your shared access secure. We’ll cover everything from app navigation to best practices for managing multiple users. By the end, you’ll be confident in sharing your Eufy devices safely and efficiently.

Why Add Family Members to Eufy?

Adding family members to your Eufy system isn’t just convenient—it’s essential for a truly smart home. Imagine your teenager coming home from school: instead of calling you to unlock the door, they can use their phone to open the smart lock. Or if your partner is traveling, they can check on the kids via the indoor camera while you’re at work.

Here are a few key benefits of sharing access:

• Enhanced security: More eyes mean faster response to alerts. If motion is detected at night, multiple people can check the feed.
• Convenience: No need to hand out physical keys or share your password. Everyone has their own secure login.
• Peace of mind: Parents can monitor kids, caregivers can check on elderly relatives, and roommates can coordinate access.
• Custom control: You decide what each person can see and do—perfect for teens or guests with limited access.

Now, let’s get started with the actual process.

Prerequisites: What You Need Before Adding a Family Member

Before you begin, make sure you have the following in place. Skipping these steps can lead to delays or errors during setup.

1. Eufy Security App Installed

Both you and the family member you’re inviting must have the Eufy Security app installed on your smartphones. The app is available for free on:

• iOS (iPhone/iPad) via the App Store
• Android via Google Play Store

Make sure the app is updated to the latest version. Older versions may not support family sharing or could have bugs.

2. Active Eufy Account

You must be logged into your primary Eufy account—the one that owns the devices. The person you’re inviting should also have their own Eufy account. If they don’t, they’ll need to create one using their email or phone number.

3. Stable Internet Connection

A strong Wi-Fi signal is crucial. Both your phone and the Eufy devices should be connected to the same network (or at least have reliable internet access). Weak signals can cause delays in sending invitations or syncing permissions.

4. Device Compatibility

Most Eufy devices support family sharing, including:

• EufyCam series (EufyCam 2, 2C, 3, etc.)
• Video doorbells (Solo, Video Doorbell Dual, etc.)
• Indoor and outdoor cameras
• Smart locks (e.g., Eufy Smart Lock Touch)
• HomeBase and HomeBase 2 hubs

If you’re using older models, check the Eufy support page to confirm compatibility.

5. Two-Factor Authentication (Recommended)

For added security, enable two-factor authentication (2FA) on your Eufy account. This prevents unauthorized access even if someone gets your password. You can set this up in the app under Settings > Account Security.

Step-by-Step: How to Add a Family Member to Eufy

Now that you’re prepared, let’s walk through the process of adding a family member. Follow these steps carefully to ensure a smooth setup.

Step 1: Open the Eufy Security App

Launch the Eufy Security app on your smartphone. Make sure you’re logged into your primary account—the one that owns the devices you want to share.

Step 2: Go to the “Family” Section

At the bottom of the app, tap the “Me” tab (usually represented by a person icon). This opens your profile and account settings.

Scroll down and look for the “Family” option. Tap on it to open the family management screen.

Step 3: Tap “Invite Family Member”

On the Family screen, you’ll see a list of current members (if any) and an option to “Invite Family Member”. Tap this button to start the invitation process.

Step 4: Enter the Family Member’s Information

You’ll be prompted to enter the email address or phone number associated with the family member’s Eufy account. Make sure it’s accurate—typos will prevent the invitation from being delivered.

For example:

• If your spouse uses john.doe@gmail.com for their Eufy account, enter that email.
• If your teen has a phone number linked to their account, you can use that instead.

Note: The person must already have an Eufy account. If they don’t, they’ll need to create one first using the same email or phone number.

Step 5: Set Permissions

This is a crucial step. You get to decide what the family member can access and do. Eufy offers flexible permission levels:

• Viewer: Can view live feeds and recorded videos but cannot change settings or control devices.
• Operator: Can view feeds, receive alerts, and control devices like smart locks or alarms.
• Admin: Full access—can add/remove devices, change settings, and invite others. (Use cautiously!)

For most family members, Operator is the best choice. It gives them useful access without full control.

Example: You might set your spouse as an Operator so they can unlock the front door when guests arrive, but keep your teenage sibling as a Viewer so they can only watch the camera feed.

Step 6: Send the Invitation

After entering the email/phone and selecting permissions, tap “Send Invitation”. The app will confirm that the invite has been sent.

The family member will receive a notification in their Eufy app and possibly an email or SMS, depending on their settings.

Step 7: Family Member Accepts the Invitation

The invited person must open their Eufy app and go to the “Family” section (under the “Me” tab). They’ll see a pending invitation.

They should tap “Accept” to join your family group. Once accepted, they’ll immediately gain access to the devices based on the permissions you set.

Step 8: Confirm Access

Return to your app and check the Family list. The new member should now appear with their assigned role (Viewer, Operator, etc.).

Ask them to test access—open a camera feed, check notifications, or try unlocking a door (if permitted). This confirms everything is working.

Tips for a Smooth Family Member Setup

To avoid common pitfalls and make the process seamless, follow these practical tips:

1. Use the Same Network (Initially)

While not required, it’s easier to set up family sharing when both devices are on the same Wi-Fi network. This reduces sync issues and speeds up the invitation process.

2. Double-Check Email/Phone

A single typo can send the invite to the wrong person or fail entirely. Copy and paste the email or phone number if possible.

3. Explain Permissions Clearly

Talk to your family member about what they can and cannot do. For example, “You can see the camera, but you can’t delete recordings.” This prevents confusion later.

4. Update App Regularly

Eufy frequently releases updates that improve security and add features. Encourage all family members to keep their apps updated.

5. Use Descriptive Names

In the Family section, you can rename members for clarity. Instead of “John,” use “Dad” or “Sarah (Teen).” This helps when managing multiple users.

Managing Family Members After Setup

Adding someone is just the beginning. You’ll likely need to adjust settings over time. Here’s how to manage your family members effectively.

Editing Permissions

To change what a family member can do:

• Go to Me > Family
• Tap on the member’s name
• Select a new permission level (Viewer, Operator, Admin)
• Save changes

Changes take effect immediately. For example, you might upgrade your teen from Viewer to Operator once they’re responsible enough to handle alerts.

Removing a Family Member

If someone moves out or no longer needs access:

• Go to Me > Family
• Tap the member’s name
• Select “Remove from Family”
• Confirm the action

They will lose all access to your devices instantly. They won’t be able to view feeds, receive alerts, or control locks.

Viewing Activity Logs

Eufy tracks who accessed what and when. To check activity:

• Go to Me > Family
• Tap on a member’s name
• Scroll to “Activity Log”

This shows recent actions like “Viewed Front Door Camera” or “Unlocked Smart Lock.” Useful for monitoring usage or investigating alerts.

Troubleshooting Common Issues

Even with careful setup, problems can occur. Here’s how to fix the most common issues when adding a family member to Eufy.

Invitation Not Received

Symptom: The family member says they didn’t get the invite.

Solution:

• Check the email/phone number for typos.
• Ask them to check their spam/junk folder.
• Ensure their Eufy app is updated.
• Resend the invitation from your app.

If the issue persists, have them log out and back into their Eufy account, then try again.

“Account Not Found” Error

Symptom: You get an error saying the email/phone isn’t linked to an Eufy account.

Solution:

• Confirm the person has created an Eufy account.
• If not, have them download the app and sign up using that email/phone.
• Once registered, resend the invite.

Permissions Not Working

Symptom: The family member can’t control a device even though you set them as Operator.

Solution:

• Check that the device is online (green status in the app).
• Verify the permission level was saved correctly.
• Restart the Eufy app on both devices.
• Re-sync the device by removing and re-adding it to your account (advanced).

App Crashes or Freezes

Symptom: The app becomes unresponsive during setup.

Solution:

• Close and reopen the app.
• Restart your phone.
• Clear the app cache (Android) or reinstall (iOS if needed).
• Ensure your phone has enough storage and RAM.

Two-Factor Authentication Issues

Symptom: You can’t log in or send invites due to 2FA problems.

Solution:

• Use a backup code if you have one.
• Disable 2FA temporarily (not recommended long-term).
• Contact Eufy support for account recovery.

Best Practices for Secure Family Sharing

Sharing access is convenient, but it also introduces security risks. Follow these best practices to keep your smart home safe.

1. Limit Admin Access

Only give Admin rights to people you fully trust—like your spouse. Avoid giving it to teens or guests.

2. Regularly Review Family Members

Every few months, check who has access. Remove anyone who no longer lives with you or needs access.

3. Use Strong, Unique Passwords

Encourage all family members to use strong passwords and avoid reusing them across sites.

4. Enable Two-Factor Authentication

As mentioned earlier, 2FA adds a critical layer of security. Make sure it’s on for all accounts.

5. Monitor Activity Logs

Occasionally review who accessed what. Unusual activity could indicate a compromised account.

6. Keep Devices Updated

Eufy releases firmware updates that patch security flaws. Enable auto-updates in the app settings.

Conclusion

Adding a family member to Eufy is a simple yet powerful way to enhance your smart home experience. With just a few taps in the Eufy Security app, you can share access to cameras, doorbells, and locks—giving everyone in your household the tools they need to stay safe and connected.

Remember to set appropriate permissions, keep your app updated, and monitor access regularly. By following this guide, you’ll ensure a secure, seamless, and stress-free sharing experience.

Whether you’re helping your kids stay safe, coordinating with roommates, or keeping an eye on elderly parents, Eufy’s family sharing feature makes it all possible. So go ahead—invite your loved ones, set their roles, and enjoy the peace of mind that comes with a truly smart, shared home.