How to Add Second Phone to Eufy Doorbell

Adding a second phone to your Eufy doorbell allows multiple users to receive motion alerts, view live video, and communicate through the doorbell. This guide walks you through the process using the Eufy Security app, ensuring seamless setup and shared access for your household.

Key Takeaways

• Use the Eufy Security app: All device management, including adding phones, is done through the official app on iOS or Android.
• Invite via email or phone number: You can add a second user by entering their registered email or phone number linked to their Eufy account.
• Set user permissions: Choose between Admin and Viewer roles to control what the second user can do.
• Ensure both devices are updated: Keep the app and doorbell firmware current to avoid compatibility issues.
• Test notifications and live view: After setup, verify that the second phone receives alerts and can access the camera feed.
• Troubleshoot common issues: Problems like failed invites or missing notifications often stem from incorrect login details or poor Wi-Fi.
• Maintain security: Only invite trusted individuals and regularly review user access in the app.

Introduction: Why Add a Second Phone to Your Eufy Doorbell?

Smart doorbells like the Eufy Security Video Doorbell have revolutionized home security by letting you see, hear, and speak to visitors from anywhere. But what if more than one person in your household wants access? Whether it’s your spouse, roommate, or teenage child, sharing access ensures everyone stays informed and safe.

Adding a second phone to your Eufy doorbell isn’t just convenient—it’s essential for modern homes. With multiple users, you reduce the risk of missed deliveries, unexpected visitors, or security alerts going unnoticed. The good news? It’s easier than you think.

In this guide, we’ll walk you through every step of adding a second phone to your Eufy doorbell. You’ll learn how to invite users, set permissions, troubleshoot common problems, and keep your system secure. By the end, you and your family will be fully connected to your smart doorbell—no matter where you are.

What You’ll Need Before You Start

Before diving into the setup, make sure you have the following ready:

• A working Eufy doorbell: Ensure it’s properly installed, powered (via battery or wired), and connected to your Wi-Fi network.
• The Eufy Security app: Download it from the Apple App Store or Google Play Store if you haven’t already.
• Your primary account login: You must be logged in as the Admin (the person who originally set up the doorbell).
• The second user’s contact info: Their email address or phone number must be linked to a valid Eufy account.
• Stable Wi-Fi connection: Both phones should have internet access during setup.

Having these ready will save time and prevent frustration during the process.

Step 1: Open the Eufy Security App

Start by launching the Eufy Security app on the phone that’s currently connected to the doorbell (the Admin device). If you haven’t used the app in a while, you may need to log in again.

Log In to Your Account

Enter your email and password. If you’ve enabled two-factor authentication (recommended for security), complete that step as well. Once logged in, you should see your home screen with all connected devices, including your doorbell.

Navigate to the Device List

Tap on the “Devices” tab at the bottom of the screen. This will show a list of all Eufy products linked to your account. Locate your doorbell—it might be labeled “Video Doorbell” or include the model name (e.g., “Doorbell 2K”).

Step 2: Access the Doorbell Settings

Now that you’re in the device list, it’s time to open the settings for your doorbell.

Tap on Your Doorbell

Select your doorbell from the list. This will open the live view screen. Don’t worry—you won’t be recording or interacting with anyone yet.

Open the Settings Menu

Look for the gear icon (⚙️) in the top-right corner of the screen and tap it. This opens the full settings menu for your doorbell. Scroll down until you find the “Shared Users” or “User Management” option. The exact wording may vary slightly depending on your app version.

Step 3: Invite a Second User

This is the core step—adding someone else to your doorbell system.

Tap “Add User” or “Invite User”

Inside the Shared Users section, tap the “+ Add User” or “Invite User” button. A new screen will appear asking for the contact information of the person you want to invite.

Enter the Second User’s Details

Type in the email address or phone number associated with their Eufy account. Important: The person must already have a Eufy Security account. If they don’t, they’ll need to download the app and create one first.

Pro Tip: Use the same email or phone number they used when signing up for Eufy. Even small typos can prevent the invite from going through.

Choose User Permissions

After entering their info, you’ll be asked to assign a role:

• Admin: Full access—can view live feed, receive alerts, change settings, and invite others. Use this for trusted adults like spouses or parents.
• Viewer: Limited access—can view live feed and receive alerts but cannot change settings or invite new users. Ideal for teens, roommates, or babysitters.

Select the appropriate role and tap “Send Invite.”

Step 4: The Second User Accepts the Invitation

Once you send the invite, the second person will receive a notification.

Check Their Eufy App

The second user should open their Eufy Security app. If they’re logged in, they’ll see a notification or banner at the top of the screen saying they’ve been invited to access a device.

Accept the Invite

They should tap “Accept” or “Join.” After accepting, your doorbell will appear in their device list under “Shared Devices.”

Verify Access

Have them tap on the doorbell to open the live view. If they can see the camera feed and receive motion alerts, the setup is successful.

Note: If the second user doesn’t see the invite, ask them to check their email (including spam folder) for a message from Eufy Security. They may need to log out and back into the app.

Step 5: Test the Connection

Don’t assume everything works just because the invite was accepted. Testing ensures both phones are fully functional.

Test Live View

On the second phone, open the Eufy app and tap the doorbell. The live feed should load within a few seconds. If it’s slow or fails to connect, check Wi-Fi strength or restart the app.

Trigger a Motion Alert

Walk in front of the doorbell or ask someone to do so. Both phones should receive a push notification within 10–15 seconds. Open the notification to view the snapshot or video clip.

Test Two-Way Audio

If your doorbell supports audio (most Eufy models do), tap the microphone icon and speak. The person at the door should hear you, and you should hear them. Test this from both phones to confirm audio works for the second user.

Check Recording Playback

Go to the “Events” or “History” tab in the app. Both users should be able to view recorded clips from past motion events.

Managing Multiple Users

You can add more than one additional phone—Eufy allows multiple shared users per device. Here’s how to manage them.

View All Shared Users

Go back to the doorbell settings > Shared Users. You’ll see a list of everyone with access, along with their roles (Admin or Viewer).

Change Permissions

Tap on a user’s name to edit their role. For example, you might upgrade a Viewer to Admin if they move in permanently.

Remove a User

If someone no longer needs access (e.g., a former roommate), tap their name and select “Remove User.” Confirm the action. They’ll lose access immediately and won’t receive future alerts.

Security Tip: Review your shared users every few months. Remove access for anyone who no longer lives with you or needs monitoring.

Troubleshooting Common Issues

Even with careful setup, problems can arise. Here’s how to fix the most common ones.

Invite Not Received

If the second user doesn’t get the invite:

• Double-check the email or phone number you entered.
• Ask them to search their email for “Eufy Security” and check spam.
• Ensure they’re logged into the correct Eufy account.
• Try resending the invite from the app.

Can’t View Live Feed

If the second phone can’t see the camera:

• Restart the Eufy app on both devices.
• Check Wi-Fi signal strength at the doorbell location.
• Update the Eufy app to the latest version.
• Reboot the doorbell by removing and reinserting the battery (if battery-powered) or turning off power for 10 seconds (if wired).

No Push Notifications

If alerts aren’t coming through:

• Go to the second phone’s settings > Apps > Eufy Security > Notifications. Make sure alerts are enabled.
• In the Eufy app, go to Settings > Notification Settings and ensure motion alerts are turned on.
• Check that the doorbell’s motion detection zone includes the area you’re testing.

Audio Not Working

If two-way talk fails:

• Ensure both phones have microphone permissions enabled for the Eufy app.
• Test in a quiet environment—background noise can interfere.
• Update the doorbell’s firmware via the app (Settings > Firmware Update).

User Shows as “Pending”

If the second user accepted but still shows as “Pending”:

• Ask them to log out and back into the Eufy app.
• Restart their phone.
• Resend the invite from your end.

Tips for a Smooth Experience

Follow these best practices to keep your shared doorbell system running smoothly.

Keep the App Updated

Eufy regularly releases app updates with bug fixes and new features. Enable automatic updates on both phones or check monthly for updates manually.

Use Strong Wi-Fi

A weak signal can cause lag, dropped calls, or failed alerts. Place your router closer to the doorbell or use a Wi-Fi extender if needed. Eufy recommends at least 2 Mbps upload speed for smooth video.

Name Your Devices Clearly

If you have multiple Eufy devices (e.g., doorbell, indoor cam, floodlight cam), give each a unique name like “Front Door” or “Backyard Cam.” This helps avoid confusion when multiple users access them.

Set Up Activity Zones

In the doorbell settings, define motion zones so alerts only trigger for important areas (like your porch, not the busy street). This reduces false alarms for all users.

Enable Smart Alerts (If Available)

Some Eufy models support AI detection for people, packages, or vehicles. Turn these on to get more relevant notifications and reduce clutter.

Security and Privacy Considerations

Sharing access is convenient, but it also introduces privacy risks. Protect your home and data with these steps.

Only Invite Trusted People

Anyone with Admin access can view recordings, change settings, and even remove other users. Only grant this level to people you fully trust.

Use Strong Passwords

Ensure both accounts use unique, strong passwords. Avoid reusing passwords from other sites.

Enable Two-Factor Authentication (2FA)

In the Eufy app, go to Settings > Account Security > Two-Factor Authentication and turn it on. This adds an extra layer of protection against unauthorized access.

Review Access Regularly

Every few months, check who has access to your doorbell. Remove users who no longer need it.

Log Out on Shared Devices

If the second phone is a family tablet or shared device, consider logging out when not in use to prevent accidental access by others.

Conclusion: Enjoy Shared Access with Confidence

Adding a second phone to your Eufy doorbell is a simple yet powerful way to enhance home security and convenience. Whether you’re sharing access with your partner, teenager, or roommate, the process is straightforward when you follow the right steps.

From inviting users and setting permissions to testing alerts and troubleshooting issues, this guide covers everything you need to know. Remember to keep your app updated, maintain strong Wi-Fi, and prioritize security by managing user access carefully.

With multiple phones connected, your household stays informed, responsive, and safe—no matter who’s home. So go ahead, invite that second user, and enjoy the peace of mind that comes with a truly shared smart home experience.