How to Access Eufy Cloud

Accessing Eufy Cloud allows you to store, view, and manage your security footage remotely. This guide walks you through setup, login, and troubleshooting to ensure seamless cloud access.

Key Takeaways

• Eufy Cloud offers secure, encrypted storage for your device recordings. It ensures your footage is safe and accessible from anywhere with an internet connection.
• You need a Eufy account and compatible device to use Eufy Cloud. Not all Eufy models support cloud storage, so check compatibility first.
• Download the Eufy Security app on your smartphone or tablet. This is the primary tool for managing your cloud settings and viewing footage.
• Enable cloud storage in the app after setting up your device. Follow the on-screen prompts to link your device to your cloud plan.
• Choose a cloud plan that fits your needs. Eufy offers free and paid tiers with varying storage durations and features.
• Use two-factor authentication for added security. This protects your account from unauthorized access.
• Troubleshoot common issues like login errors or sync problems. Most issues can be resolved by checking your internet connection or reinstalling the app.

How to Access Eufy Cloud: A Complete Step-by-Step Guide

If you’ve invested in Eufy security devices—like doorbells, cameras, or indoor monitors—you’ve likely heard about Eufy Cloud. It’s a secure, encrypted cloud storage service that lets you save, view, and manage your recordings from anywhere. Whether you’re checking in on your home while on vacation or reviewing footage after a package delivery, accessing Eufy Cloud makes it all possible.

But how do you actually get started? Many users find the process confusing at first, especially if they’re new to smart home tech. Don’t worry—this guide will walk you through every step, from setting up your account to troubleshooting common issues. By the end, you’ll know exactly how to access Eufy Cloud with confidence.

In this guide, you’ll learn:
– What Eufy Cloud is and why it’s useful
– How to check if your device supports cloud storage
– Step-by-step instructions to set up and access your cloud account
– Tips for maximizing security and performance
– How to fix common problems

Let’s dive in.

What Is Eufy Cloud?

Eufy Cloud is a secure online storage service designed specifically for Eufy security devices. Unlike some competitors that rely on third-party cloud providers, Eufy uses its own encrypted servers to store your video footage. This means your data stays private and isn’t shared with outside companies.

When you enable cloud storage, your device automatically uploads recordings—like motion alerts, doorbell rings, or scheduled clips—to the cloud. You can then access these videos anytime through the Eufy Security app on your phone, tablet, or computer.

One of the biggest advantages of Eufy Cloud is its focus on privacy. All data is encrypted using AES-256 encryption, both during transfer and while stored. Plus, Eufy doesn’t sell your data or use it for advertising. That’s a big win for anyone concerned about digital privacy.

Another benefit? You can access your footage even if your device is damaged or stolen. Since the videos are stored remotely, you won’t lose important recordings.

Is Your Eufy Device Cloud-Compatible?

Before you can access Eufy Cloud, you need to make sure your device supports it. Not all Eufy models offer cloud storage—some only support local storage via microSD cards.

Here’s how to check:

Check the Product Packaging or Manual

Look for terms like “Cloud Storage,” “Eufy Cloud,” or “Remote Access” on the box or in the user guide. If it’s listed, your device likely supports cloud features.

Visit the Eufy Website

Go to eufy.com and search for your device model. Scroll down to the “Features” or “Specifications” section. Cloud storage compatibility is usually clearly listed.

Use the Eufy Security App

If you’ve already set up your device, open the app and tap on the device icon. Look for a “Cloud Storage” or “Subscription” option in the settings. If it’s there, your device supports cloud access.

Popular Eufy models with cloud support include:
– Eufy Video Doorbell (Wired and Battery)
– Eufy Indoor Cam C16/C22
– Eufy Outdoor Cam Pro
– Eufy Floodlight Cam

If your device only supports local storage, you can still use it—but you won’t be able to access recordings remotely unless you remove the SD card.

Step 1: Download the Eufy Security App

The Eufy Security app is your gateway to accessing Eufy Cloud. It’s available for free on both iOS and Android devices, and it’s also accessible via a web browser.

Download on Mobile

– Open the App Store (iOS) or Google Play Store (Android).
– Search for “Eufy Security.”
– Download and install the official app by Anker Innovations.

Access via Web Browser

You can also log in at security.eufy.com using your Eufy account. This is useful if you’re on a computer and want to view footage without installing the app.

Tip: Make sure you’re downloading the correct app. There are fake apps with similar names, so always check the developer is “Anker Innovations.”

Step 2: Create or Log In to Your Eufy Account

To access Eufy Cloud, you’ll need a Eufy account. If you already have one, great—just log in. If not, it’s quick and easy to create.

Creating a New Account

– Open the Eufy Security app.
– Tap “Sign Up” or “Create Account.”
– Enter your email address and create a strong password.
– Verify your email by clicking the link sent to your inbox.
– Complete your profile by adding your name and region.

Logging In

– Open the app and tap “Log In.”
– Enter your email and password.
– If you’ve enabled two-factor authentication (recommended), enter the verification code sent to your phone.

Tip: Use a unique password you don’t use elsewhere. This helps protect your account from hackers.

Step 3: Add Your Eufy Device to the App

Before you can access cloud features, your device must be connected to the app.

Power On Your Device

Make sure your camera, doorbell, or other Eufy device is powered on and within range of your Wi-Fi network.

Put the Device in Pairing Mode

– For cameras: Press and hold the reset button for 5 seconds until the LED flashes.
– For doorbells: Follow the setup instructions in the app—usually involves scanning a QR code.

Add the Device in the App

– Open the Eufy Security app.
– Tap the “+” icon or “Add Device.”
– Select your device type (e.g., “Video Doorbell”).
– Follow the on-screen prompts to connect to Wi-Fi and complete setup.

Once added, your device will appear in the app’s home screen.

Step 4: Enable Cloud Storage

Now it’s time to activate cloud storage for your device.

Navigate to Device Settings

– Tap on your device icon in the app.
– Go to “Settings” (usually a gear icon).

Find Cloud Storage Options

– Look for “Cloud Storage,” “Subscription,” or “Plan.”
– Tap to view available options.

Choose a Cloud Plan

Eufy offers several plans:
– **Free Plan**: Stores clips for 72 hours. Limited to one device.
– **Basic Plan**: $2.99/month per device. Stores clips for 30 days.
– **Plus Plan**: $9.99/month for up to 10 devices. Stores clips for 30 days with advanced features.

Select the plan that fits your needs and follow the prompts to subscribe. You’ll need a credit card or PayPal account.

Confirm Activation

Once subscribed, cloud storage will activate automatically. You’ll see a confirmation message in the app.

Tip: Start with the free plan to test cloud access before committing to a paid subscription.

Step 5: Access Your Cloud Footage

Now that cloud storage is enabled, you can view your recordings anytime.

View Recent Clips

– Open the Eufy Security app.
– Tap on your device.
– Go to the “Playback” or “Event History” tab.
– Scroll through the timeline to find recordings.

Filter by Date and Time

Use the calendar or timeline slider to jump to specific dates. You can also filter by event type (e.g., motion, doorbell press).

Download or Share Clips

– Tap on a recording to play it.
– Use the download or share button to save it to your phone or send it via email or messaging apps.

Access via Web Browser

– Go to security.eufy.com.
– Log in with your Eufy account.
– Select your device and browse cloud recordings.

Tip: Enable motion alerts so you’re notified when new footage is uploaded to the cloud.

Enhancing Security: Enable Two-Factor Authentication

Protecting your Eufy Cloud account is crucial. One of the best ways to do this is by enabling two-factor authentication (2FA).

How to Enable 2FA

– Open the Eufy Security app.
– Go to “Account” > “Security Settings.”
– Tap “Two-Factor Authentication.”
– Follow the prompts to link your phone number or authenticator app.

Now, every time you log in, you’ll receive a verification code via SMS or app. This prevents unauthorized access even if someone gets your password.

Troubleshooting Common Issues

Even with clear instructions, you might run into problems. Here’s how to fix the most common issues when accessing Eufy Cloud.

Can’t Log In to Your Account

– Double-check your email and password.
– Reset your password if needed.
– Ensure you’re using the correct app (Eufy Security, not a third-party app).
– Check if your account is verified (look for a confirmation email).

Device Not Appearing in the App

– Make sure the device is powered on and connected to Wi-Fi.
– Restart the device and try adding it again.
– Update the Eufy Security app to the latest version.

Cloud Storage Not Activating

– Confirm your subscription is active (check your email for confirmation).
– Ensure your device supports cloud storage.
– Restart the app and try enabling cloud storage again.

Slow or Failed Uploads

– Check your internet speed—uploads require a stable connection.
– Move your device closer to the router.
– Reduce video quality in the app settings if needed.

Can’t View Cloud Footage

– Make sure you’re logged into the correct account.
– Check if your cloud plan is active and not expired.
– Try accessing footage via the web browser instead of the app.

If problems persist, contact Eufy support through the app or website. They offer live chat and email assistance.

Tips for Getting the Most Out of Eufy Cloud

Now that you know how to access Eufy Cloud, here are some pro tips to enhance your experience.

Use Motion Zones

Set up motion zones in the app to focus on important areas (like your front door). This reduces false alerts and saves cloud storage space.

Schedule Recording Times

If you only need footage at certain times (e.g., when you’re away), set a recording schedule. This helps conserve battery and storage.

Regularly Review and Delete Old Clips

Even with cloud storage, old clips take up space. Periodically delete unnecessary recordings to free up room.

Keep Your App Updated

Eufy frequently releases updates with bug fixes and new features. Enable automatic updates to stay current.

Use Strong Wi-Fi

A strong, stable internet connection ensures smooth uploads and playback. Consider using a Wi-Fi extender if your device is far from the router.

Conclusion

Accessing Eufy Cloud is a simple process once you know the steps. From downloading the app to enabling cloud storage and viewing your footage, this guide has covered everything you need to get started.

Remember, Eufy Cloud offers a secure, private way to store and access your security footage. With encryption, remote access, and flexible plans, it’s a valuable feature for any Eufy user.

By following this guide, you’ll be able to monitor your home from anywhere, review important events, and keep your recordings safe—even if your device is lost or damaged.

So don’t wait. Download the Eufy Security app, set up your account, and start enjoying the peace of mind that comes with cloud access. Your home security just got a whole lot smarter.