How to Access Eufy Cloud Storage

This guide walks you through how to access Eufy cloud storage on mobile and desktop devices. You’ll learn setup steps, login tips, and troubleshooting advice to ensure seamless access to your security footage anytime, anywhere.

Key Takeaways

Eufy cloud storage requires a subscription plan: Free local storage is available, but cloud access needs a paid plan like Basic, Plus, or Premier.
Download the Eufy Security app: Available on iOS and Android, it’s the primary tool for accessing cloud footage.
Log in with your Eufy account: Use the same credentials you used during device setup to sync your cameras and cloud data.
Enable cloud recording in device settings: Make sure each camera is set to upload clips to the cloud for remote access.
Use the web portal for desktop access: Visit mysecurity.eufylife.com to view cloud footage on a computer.
Check internet and storage limits: Slow connections or full cloud storage can prevent access—monitor usage regularly.
Troubleshoot common issues: Restart the app, check subscriptions, or contact support if access fails.

How to Access Eufy Cloud Storage: A Complete Step-by-Step Guide

If you’ve invested in Eufy security cameras, you’re already enjoying features like motion detection, two-way audio, and local video storage. But did you know you can also save and access your footage in the cloud? Accessing Eufy cloud storage gives you peace of mind by letting you view, download, and share your camera recordings from anywhere in the world—even if your home base station is damaged or stolen.

In this comprehensive guide, we’ll walk you through everything you need to know about how to access Eufy cloud storage. Whether you’re using an iPhone, Android phone, or a desktop computer, we’ve got you covered. You’ll learn how to set up your account, subscribe to a cloud plan, enable cloud recording, and troubleshoot common problems. By the end, you’ll be able to check your front door, backyard, or baby’s room from your phone while sipping coffee at a café—no matter where you are.

Let’s get started!

What Is Eufy Cloud Storage?

Visual guide about How to Access Eufy Cloud Storage

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Before diving into the steps, it’s important to understand what Eufy cloud storage actually is. Unlike some competitors that rely entirely on the cloud, Eufy offers a hybrid approach: your cameras can store footage locally on a HomeBase (a central hub) and optionally back it up to the cloud.

Eufy cloud storage is a secure, encrypted service that saves your video clips online. This means even if your HomeBase is damaged, lost, or tampered with, your recordings are still safe and accessible. Cloud storage also allows you to access your footage remotely without needing to be connected to your home network.

There are three main cloud subscription plans:

– Basic Plan: Stores up to 30 days of video history for one device.
– Plus Plan: Covers up to 3 devices with 30-day retention.
– Premier Plan: Supports up to 10 devices with 30-day retention and includes advanced features like person detection alerts.

Each plan is billed monthly or annually, and you can manage or cancel your subscription anytime through the app.

Prerequisites Before Accessing Eufy Cloud Storage

Visual guide about How to Access Eufy Cloud Storage

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Before you can access your cloud footage, make sure you’ve completed the following:

1. Set Up Your Eufy Security System

Your cameras must be properly installed and connected to the Eufy Security app. This includes syncing them with a HomeBase (if applicable) and ensuring they’re online.

2. Create a Eufy Account

If you haven’t already, download the Eufy Security app and create an account using your email address. This account is essential for accessing cloud features.

3. Subscribe to a Cloud Plan

Free users can only access local recordings. To unlock cloud storage, you must purchase a subscription. We’ll show you how to do this in the next section.

4. Ensure Stable Internet Connection

Both your cameras and the device you’re using to access the cloud need a reliable internet connection. Slow or unstable Wi-Fi can cause delays or failed uploads.

Step 1: Download and Install the Eufy Security App

The Eufy Security app is your main gateway to accessing Eufy cloud storage. It’s available for free on both iOS and Android devices.

How to Download the App

Open the App Store (iPhone) or Google Play Store (Android).
Search for “Eufy Security.”
Tap Install or Get to download the app.
Once installed, open the app.

Create or Log In to Your Account

If you’re new to Eufy:

Tap Sign Up and enter your email, create a password, and verify your email address.

If you already have an account:

Tap Log In and enter your email and password.

Tip: Use a strong, unique password and enable two-factor authentication (2FA) for added security.

Step 2: Subscribe to a Eufy Cloud Storage Plan

Now that you’re logged in, it’s time to activate cloud storage.

How to Purchase a Cloud Plan

Open the Eufy Security app.
Tap the Profile icon (usually in the top-right corner).
Select Cloud Subscription.
Choose a plan: Basic, Plus, or Premier.
Tap Subscribe and follow the prompts to enter payment details.
Confirm your purchase.

Once subscribed, your cloud storage will be activated within minutes.

Managing Your Subscription

You can view, upgrade, or cancel your plan anytime:

Go to Profile > Cloud Subscription.
Tap Manage Subscription to make changes.

Note: If you cancel, you’ll lose access to cloud footage at the end of your billing cycle. Local recordings on your HomeBase will remain unaffected.

Step 3: Enable Cloud Recording on Your Cameras

Even with a subscription, your cameras won’t automatically upload to the cloud. You must enable cloud recording for each device.

How to Turn On Cloud Recording

Open the Eufy Security app.
Tap on the camera you want to configure.
Tap the Settings icon (gear symbol).
Scroll down and select Recording Settings.
Toggle on Cloud Recording.
Choose your preferred recording mode:
- Event Only: Records only when motion or sound is detected.
- Continuous: Records 24/7 (uses more storage).
Tap Save.

Repeat this process for each camera you want to back up to the cloud.

Recommended Settings

For most users, Event Only recording is ideal. It saves storage space and battery life (for wireless cameras) while capturing important moments. Continuous recording is better for high-security areas but consumes more cloud storage.

Step 4: Access Eufy Cloud Storage on Mobile

Now that everything is set up, let’s access your cloud footage.

Viewing Cloud Footage in the App

Open the Eufy Security app.
Tap on the camera you want to view.
Tap the Playback tab (usually at the bottom).
Use the calendar to select a date.
Scroll through the timeline to find the clip you want.
Tap the clip to play it.

You can pause, rewind, fast-forward, or download the video.

Downloading or Sharing Cloud Videos

While viewing a clip, tap the Download icon (downward arrow).
The video will save to your phone’s gallery or files.
To share, tap the Share icon and choose a method (email, messaging, social media, etc.).

Tip: Downloaded videos are saved in MP4 format and can be edited or uploaded elsewhere.

Using Smart Detection Features

If you have a Premier plan, you can filter clips by:

Person detected
Pet detected
Vehicle detected

This makes it easier to find specific events without scrubbing through hours of footage.

Step 5: Access Eufy Cloud Storage on Desktop

While the mobile app is convenient, you might prefer using a computer to view longer clips or manage multiple cameras.

How to Use the Eufy Web Portal

Open a web browser (Chrome, Safari, Firefox, etc.).
Go to mysecurity.eufylife.com.
Log in with your Eufy account email and password.
Once logged in, you’ll see a dashboard with all your devices.
Click on a camera to view live feed or playback.
Use the calendar and timeline to navigate recordings.

Features Available on Desktop

Full-screen playback
Download videos directly to your computer
Export clips as MP4 files
View multiple cameras in a grid layout

Note: The web portal may have slight delays compared to the app. For real-time viewing, the mobile app is faster.

Step 6: Manage Your Cloud Storage Usage

Cloud storage isn’t unlimited. Each plan has a 30-day retention period, meaning older clips are automatically deleted to make room for new ones.

How to Check Storage Status

Open the Eufy Security app.
Go to Profile > Cloud Subscription.
Tap Storage Usage to see how much space you’ve used.

Tips to Optimize Storage

Use Event-Only Recording: Reduces unnecessary footage.
Adjust Motion Sensitivity: Lower sensitivity prevents false alarms (e.g., from trees or shadows).
Delete Unwanted Clips: Manually remove clips you no longer need.
Upgrade Your Plan: If you have many cameras, consider Plus or Premier for better coverage.

Troubleshooting Common Issues

Even with proper setup, you might run into problems accessing Eufy cloud storage. Here’s how to fix the most common issues.

1. Can’t Log In to the App or Website

Check your internet connection.
Ensure your email and password are correct.
Reset your password if needed.
Disable VPN or ad blockers that might interfere.

2. Cloud Footage Not Showing Up

Verify that cloud recording is enabled for the camera.
Check that your subscription is active (go to Profile > Cloud Subscription).
Restart the camera and HomeBase.
Ensure the camera has a strong Wi-Fi signal.

3. Videos Are Laggy or Won’t Play

Close other apps using bandwidth.
Switch to a faster Wi-Fi network.
Update the Eufy app to the latest version.
Clear the app cache (Android) or reinstall the app.

4. Subscription Expired or Payment Failed

Go to Profile > Cloud Subscription.
Tap Manage Subscription and update your payment method.
Contact Eufy support if the issue persists.

5. HomeBase Not Syncing with Cloud

Ensure the HomeBase is connected to the internet.
Restart the HomeBase by unplugging it for 10 seconds.
Re-sync the camera to the HomeBase via the app.

Security and Privacy Tips

Your security footage is sensitive data. Follow these best practices to keep it safe:

Use a strong password and change it every few months.
Enable two-factor authentication in the app settings.
Don’t share your login details with others.
Log out of shared devices after use.
Regularly review access logs (available in the app under Security Settings).

Eufy uses end-to-end encryption for cloud data, so your footage is protected from hackers. However, user habits play a big role in overall security.

Alternatives to Cloud Storage

While cloud storage is convenient, it’s not the only option. Eufy also supports:

Local Storage: Recordings saved to a microSD card in the HomeBase. No subscription needed, but footage is vulnerable if the device is stolen.
NAS (Network Attached Storage): Advanced users can set up a NAS device to store footage on a private server.

Many users combine both: local storage for everyday use and cloud backup for critical events.

Conclusion

Accessing Eufy cloud storage is a smart way to protect your home and stay connected to what matters most. With just a few steps—downloading the app, subscribing to a plan, enabling cloud recording, and logging in—you can view, download, and share your security footage from anywhere in the world.

Whether you’re checking in on your pets, monitoring your front door, or reviewing a suspicious event, cloud storage gives you flexibility and peace of mind. And with features like smart detection, remote access, and secure encryption, Eufy makes it easy to stay in control.

Remember to manage your subscription, optimize your settings, and follow security best practices. If you run into issues, the troubleshooting tips in this guide will help you get back on track quickly.

Now that you know how to access Eufy cloud storage, take a moment to set it up today. Your future self will thank you the next time you need to review a recording while away from home.