How to Cancel Eufy Plus Membership

This guide walks you through how to cancel Eufy Plus membership from any device. You’ll learn the exact steps, what to expect after cancellation, and how to avoid common pitfalls. Save time and money with clear, simple instructions.

Key Takeaways

• Cancel anytime: You can cancel your Eufy Plus membership at any time through the Eufy Security app or website.
• No automatic refunds: Cancellation stops future charges, but you won’t get a refund for unused days in your current billing cycle.
• Access continues until renewal date: You’ll keep full access to Eufy Plus features until your current subscription period ends.
• Use the app or website: Cancellation must be done via the Eufy Security app (iOS/Android) or the official Eufy website—not through third-party stores like Google Play or Apple App Store.
• Check your billing source: If you subscribed through Apple, Google, or Amazon, you may need to cancel through their platforms instead.
• Save important data: Download any cloud recordings before canceling, as they may be deleted after your subscription lapses.
• Contact support if stuck: If you can’t cancel, reach out to Eufy customer support for help.

How to Cancel Eufy Plus Membership: A Complete Step-by-Step Guide

If you’ve been using Eufy security cameras or doorbells with Eufy Plus, you’re probably enjoying features like cloud storage, advanced AI detection, and extended video history. But maybe your needs have changed, or you’ve decided to switch to local storage or a different service. Whatever the reason, knowing how to cancel Eufy Plus membership is essential to avoid unexpected charges.

The good news? Canceling your Eufy Plus subscription is straightforward—if you know where to look. Unlike some services that hide cancellation options deep in settings, Eufy makes it relatively easy. However, there are a few important details to keep in mind, like where you originally signed up and how your billing is handled.

In this guide, we’ll walk you through every step of canceling your Eufy Plus membership. Whether you subscribed directly through the Eufy app, via the Eufy website, or through a third-party platform like Apple or Google, we’ve got you covered. You’ll also learn what happens after cancellation, how to save your data, and what to do if you run into problems.

By the end of this guide, you’ll be able to cancel your Eufy Plus membership confidently—without losing access prematurely or getting hit with surprise fees.

What Is Eufy Plus?

Before we dive into cancellation, let’s quickly explain what Eufy Plus is. Eufy Plus is a subscription service offered by Eufy (a brand under Anker Innovations) that enhances the functionality of your Eufy security devices.

With Eufy Plus, you get:
– Cloud storage for video recordings (instead of just local storage on a HomeBase)
– Longer video retention periods (up to 30–60 days, depending on your plan)
– Advanced AI detection (like person, pet, and vehicle recognition)
– Priority customer support
– Access to exclusive features and updates

Eufy offers several subscription tiers, including:
– Eufy Plus Basic (1 device)
– Eufy Plus Standard (up to 5 devices)
– Eufy Plus Premium (unlimited devices)

Plans are typically billed monthly or annually, and prices vary by region. While Eufy emphasizes local storage as a privacy benefit, many users opt for Eufy Plus to back up footage and access smarter alerts.

But if you no longer need these features—or if you’re switching to a different security system—canceling is the right move.

Why Cancel Eufy Plus?

There are many valid reasons to cancel your Eufy Plus membership. Here are some of the most common:

• Cost savings: Eufy Plus can cost $3–$10 per month (or $30–$100 per year). If you’re on a tight budget, canceling frees up that cash.
• You prefer local storage: Eufy devices support local storage via HomeBase or microSD cards. If you don’t need cloud backups, you can save money by going local-only.
• You’re switching systems: Maybe you’re moving to Ring, Arlo, or another brand. Canceling Eufy Plus avoids paying for a service you won’t use.
• You only needed it temporarily: Some users subscribe during a move, vacation, or home renovation. Once the need passes, they cancel.
• Privacy concerns: While Eufy claims strong encryption, some users prefer not to store footage in the cloud at all.

Whatever your reason, canceling is your right—and it’s easier than you might think.

Before You Cancel: Important Things to Know

Before you hit that cancel button, take a moment to review these key points. They’ll help you avoid surprises and make the process smoother.

1. You Keep Access Until the Billing Cycle Ends

Canceling your Eufy Plus membership does not immediately cut off your access. Instead, your subscription remains active until the end of your current billing period. For example, if you paid for a monthly plan on the 15th and cancel on the 20th, you’ll still have full access until the 14th of the next month.

This is called “canceling at the end of the billing cycle,” and it’s standard for most subscription services. You’re not losing anything—you’re just stopping future charges.

2. No Refunds for Unused Time

Eufy does not offer prorated refunds when you cancel. That means if you’ve paid for a full month but only use 10 days, you won’t get a refund for the remaining 20 days. The policy is clearly stated in their terms of service.

So, if you want to maximize value, consider canceling near the end of your billing cycle.

3. Cloud Recordings May Be Deleted

One of the biggest drawbacks of canceling is losing access to your cloud-stored videos. Once your subscription ends, Eufy may delete your cloud recordings after a short grace period (usually 7–30 days, depending on your plan).

If you have important footage—like evidence of a break-in or a funny pet moment—download it before canceling.

4. Local Storage Still Works

Good news: canceling Eufy Plus doesn’t disable your device’s local storage. If you have a HomeBase or use microSD cards, your cameras will continue recording locally. You just won’t get cloud backups or advanced AI features.

5. Billing Source Matters

Where you subscribed affects how you cancel. If you signed up through:
– The Eufy app or website → Cancel through Eufy
– Apple App Store → Cancel through Apple
– Google Play Store → Cancel through Google
– Amazon → Cancel through Amazon

We’ll cover each method below.

How to Cancel Eufy Plus Membership (Step-by-Step)

Now, let’s get into the actual steps. We’ll cover the most common scenarios: canceling through the Eufy app, the Eufy website, and third-party platforms.

Method 1: Cancel via the Eufy Security App (iOS or Android)

This is the most common way to cancel if you subscribed directly through the Eufy app.

Step 1: Open the Eufy Security App

Launch the Eufy Security app on your iPhone or Android device. Make sure you’re logged into the account associated with your Eufy Plus subscription.

Step 2: Go to Your Profile

Tap the profile icon (usually in the top-right corner or bottom menu). It may look like a person silhouette or your initials.

Step 3: Select “Subscription”

In the profile menu, look for an option labeled “Subscription,” “Eufy Plus,” or “Membership.” Tap it.

Step 4: Find Your Active Plan

You’ll see your current Eufy Plus plan (e.g., “Eufy Plus Standard – Monthly”). Tap on it to view details.

Step 5: Tap “Cancel Subscription”

Scroll down and look for a button or link that says “Cancel Subscription” or “Turn Off Auto-Renewal.” Tap it.

Step 6: Confirm Cancellation

The app will ask you to confirm. You may see a message like:
“Are you sure you want to cancel? You’ll lose access to cloud storage and AI features after [date].”

Tap “Confirm” or “Cancel Subscription” to proceed.

Step 7: Check for Confirmation

You should see a confirmation message or email. Your subscription will remain active until the next billing date.

Pro Tip:

Take a screenshot of the confirmation screen for your records. This can help if there’s a billing dispute later.

Method 2: Cancel via the Eufy Website

If you prefer using a computer, you can cancel through the Eufy website.

Step 1: Go to the Eufy Website

Open your browser and go to www.eufy.com.

Step 2: Log In to Your Account

Click “Sign In” in the top-right corner. Enter your email and password.

Step 3: Navigate to “My Account”

Once logged in, click on your profile name or icon and select “My Account” or “Account Settings.”

Step 4: Find “Subscription” or “Billing”

Look for a section labeled “Subscription,” “Billing,” or “Eufy Plus.” Click on it.

Step 5: Cancel Your Plan

Find your active subscription and click “Cancel” or “Manage Subscription.” Follow the prompts to confirm.

Step 6: Verify Cancellation

You should receive an on-screen confirmation and an email. Keep the email for your records.

Method 3: Cancel via Apple App Store (iOS Users)

If you subscribed through the Apple App Store (common for iPhone users), you must cancel through Apple—not the Eufy app.

Step 1: Open Settings on Your iPhone

Tap the “Settings” app (gray gear icon).

Step 2: Tap Your Name

At the top of the Settings menu, tap your Apple ID name.

Step 3: Select “Subscriptions”

Tap “Subscriptions” (or “Media & Purchases” > “Subscriptions” on older iOS versions).

Step 4: Find Eufy Plus

Scroll through your active subscriptions and tap “Eufy Security” or “Eufy Plus.”

Step 5: Tap “Cancel Subscription”

Tap “Cancel Subscription” and confirm when prompted.

Step 6: Check Confirmation

You’ll see a message confirming the cancellation. Your access continues until the next billing date.

Note:

If you don’t see Eufy in your subscriptions, you likely subscribed directly through Eufy—use Method 1 or 2 instead.

Method 4: Cancel via Google Play Store (Android Users)

Android users who subscribed through Google Play must cancel via Google.

Step 1: Open Google Play Store

Launch the Google Play app on your Android device.

Step 2: Tap Your Profile Icon

Tap the profile icon in the top-right corner.

Step 3: Select “Payments & Subscriptions”

Tap “Payments & Subscriptions,” then “Subscriptions.”

Step 4: Find Eufy Security

Scroll to find “Eufy Security” or “Eufy Plus” and tap it.

Step 5: Tap “Cancel Subscription”

Tap “Cancel” and follow the prompts to confirm.

Step 6: Confirm Cancellation

You’ll receive a confirmation message. Your subscription remains active until the next billing cycle.

Method 5: Cancel via Amazon (If Applicable)

If you subscribed through Amazon (e.g., via an Amazon-exclusive Eufy device), cancel through your Amazon account.

Step 1: Go to Amazon.com

Log in to your Amazon account.

Step 2: Go to “Your Memberships and Subscriptions”

Hover over “Accounts & Lists” and select “Memberships & Subscriptions.”

Step 3: Find Eufy Plus

Look for “Eufy Security” or “Eufy Plus” in the list.

Step 4: Click “Cancel”

Click “Cancel” and confirm your choice.

Step 5: Check Confirmation

Amazon will send a confirmation email. Your access continues until the next billing date.

What Happens After You Cancel?

Once you’ve canceled your Eufy Plus membership, here’s what to expect:

• Access continues: You’ll keep full access to cloud storage, AI detection, and other Eufy Plus features until your current billing period ends.
• No more charges: After the billing date, your card won’t be charged again.
• Cloud recordings may be deleted: Eufy typically deletes cloud videos within 7–30 days after cancellation. Download any important footage beforehand.
• Local storage still works: Your cameras will continue recording to HomeBase or microSD cards.
• You can resubscribe anytime: If you change your mind, you can reactivate your subscription through the app or website.

How to Download Cloud Recordings Before Canceling

To avoid losing important footage, download your cloud recordings before canceling.

Step 1: Open the Eufy Security App

Go to the app and log in.

Step 2: Go to “Events” or “Playback”

Tap the “Events” tab or “Playback” to view your recorded videos.

Step 3: Select a Video

Tap on a recording you want to save.

Step 4: Tap the Download Icon

Look for a download icon (usually a downward arrow or cloud with an arrow). Tap it.

Step 5: Save to Your Device

The video will save to your phone’s gallery or files app.

Pro Tip:

For bulk downloads, consider using Eufy’s desktop software (if available) or contact support for assistance.

Troubleshooting: Common Issues When Canceling Eufy Plus

Sometimes, things don’t go as planned. Here’s how to handle common problems.

Issue 1: Can’t Find the Cancel Option

If you don’t see a “Cancel” button:
– Make sure you’re logged into the correct account.
– Check if you subscribed through Apple, Google, or Amazon—cancel through those platforms instead.
– Update the Eufy app to the latest version.

Issue 2: Still Getting Charged After Cancellation

If you’re still being billed:
– Double-check that you canceled through the correct platform (e.g., Apple, not Eufy).
– Wait 24–48 hours for the cancellation to process.
– Contact Eufy support or your payment provider (Apple, Google, etc.).

Issue 3: Cloud Recordings Disappeared Immediately

If your videos vanished right after canceling:
– This may be a glitch. Wait 24 hours and check again.
– Contact Eufy support—they may restore access temporarily.

Issue 4: Can’t Log In to Your Account

If you’re locked out:
– Use the “Forgot Password” feature to reset your password.
– Try logging in via the website if the app isn’t working.
– Contact Eufy support for account recovery.

Contacting Eufy Support

If you’re stuck, Eufy’s customer support can help.

How to Reach Eufy Support

• Website: Visit support.eufy.com and submit a ticket.
• Email: support@eufy.com
• Phone: Available in some regions (check the support site for numbers).
• Live Chat: Available on the support website during business hours.

What to Include in Your Request

When contacting support, include:
– Your account email
– Device model(s)
– Subscription type (e.g., Eufy Plus Standard)
– Screenshot of the issue (if possible)

Final Thoughts: Is Canceling Eufy Plus Right for You?

Canceling your Eufy Plus membership is a smart move if you no longer need cloud storage or advanced features. The process is simple, and you’ll keep access until your billing cycle ends.

Just remember to:
– Cancel through the correct platform (Eufy, Apple, Google, or Amazon)
– Download important cloud recordings
– Keep confirmation for your records

And if you ever change your mind, you can always resubscribe.

By following this guide, you’ve taken control of your subscription and avoided unnecessary charges. That’s a win for your wallet—and your peace of mind.