How to Cancel Eufy Subscription

If you’re ready to stop paying for your eufy subscription, this guide walks you through the cancellation process on all platforms—iOS, Android, and web. You’ll learn how to avoid auto-renewal, request refunds, and manage your security plan without hassle.

Key Takeaways

• Cancel anytime: You can cancel your eufy subscription at any time through the app or your device’s app store—no need to contact customer support unless you need a refund.
• Auto-renewal stops immediately: Once canceled, your subscription won’t renew, but you’ll keep access until the end of your current billing period.
• Refunds are possible: If you cancel within a short window after purchase, you may be eligible for a full or partial refund depending on your platform and usage.
• Local storage remains free: Canceling your cloud plan doesn’t affect local recordings stored on your device’s SD card or HomeBase.
• Manage multiple devices: If you have multiple eufy cameras or sensors, ensure you cancel the correct subscription tied to your account.
• Check billing platform: Your subscription may be billed through Apple, Google, or eufy directly—knowing where it’s billed determines how you cancel.
• Keep your hardware: Canceling the subscription doesn’t disable your eufy devices—they’ll still work with basic features and local storage.

How to Cancel Eufy Subscription: A Complete Step-by-Step Guide

So, you’ve decided it’s time to say goodbye to your eufy subscription. Maybe you’re switching to a different security system, no longer need cloud storage, or just want to cut monthly expenses. Whatever your reason, canceling your eufy subscription is straightforward—but it’s important to do it the right way to avoid surprise charges or losing access prematurely.

In this guide, we’ll walk you through every step of canceling your eufy subscription, whether you’re using an iPhone, Android, or managing your account directly through the eufy website. We’ll also cover how to request refunds, what happens to your data, and how to keep your eufy devices working even after cancellation.

By the end of this guide, you’ll know exactly how to stop your subscription, avoid auto-renewal, and make the most of your eufy security system—even without a paid plan.

Why You Might Want to Cancel Your Eufy Subscription

Before diving into the steps, let’s quickly go over why people choose to cancel their eufy subscriptions. Understanding your options can help you make the best decision for your home security needs.

Many eufy users subscribe to cloud storage plans to save video recordings, receive advanced alerts, or access features like person detection and activity zones. However, eufy also offers robust local storage options through SD cards and the HomeBase hub, which allow you to record and store footage without a monthly fee.

Here are the most common reasons people cancel:

• Cost savings: Cloud plans can add up over time. If you’re on a tight budget, switching to local storage can save you $3–$10 per month.
• Privacy concerns: Some users prefer not to store footage on third-party servers, even if eufy emphasizes data security.
• Reduced usage: If you’ve moved, no longer need surveillance, or are using fewer cameras, a paid plan may no longer be necessary.
• Switching systems: You might be upgrading to a different brand or integrating your cameras into a broader smart home ecosystem.

The good news? Canceling your subscription doesn’t mean losing your eufy devices. They’ll continue to function with core features like live viewing, motion detection, and local recording.

Understanding Your Eufy Subscription Options

Before canceling, it’s important to understand what type of subscription you have. Eufy offers several cloud plans, and the cancellation process depends on where you purchased it.

Types of Eufy Subscriptions

Eufy provides two main types of paid plans:

• Cloud Storage Plans: These allow you to store video clips in the cloud, access them from anywhere, and receive advanced alerts. Plans typically range from $2.99 to $9.99 per month, depending on the number of devices and storage duration.
• HomeBase Plans: If you use a HomeBase hub, you may have a subscription for extended local storage or enhanced features like 24/7 recording.

Most subscriptions are billed monthly or annually and auto-renew unless canceled.

Where Is Your Subscription Billed?

This is a critical question. Your cancellation method depends on the billing platform:

• Apple (iOS): If you subscribed through the eufy app on an iPhone or iPad, your payment is processed through Apple. You’ll need to cancel via your Apple ID settings.
• Google (Android): Android users who subscribed through the Google Play Store must cancel through their Google account.
• Eufy Direct: If you purchased a plan directly from eufy’s website or app (not through Apple or Google), you can manage and cancel it in your eufy account.

Knowing your billing source is the first step to a smooth cancellation.

How to Cancel Eufy Subscription on iPhone (iOS)

If you’re using an iPhone or iPad and subscribed through the App Store, follow these steps to cancel your eufy subscription.

Step 1: Open Settings

Tap the Settings app on your iPhone. Scroll down and tap your name at the top of the screen to access your Apple ID settings.

Step 2: Tap “Subscriptions”

In your Apple ID menu, tap Subscriptions. This will show a list of all active subscriptions linked to your Apple ID, including eufy.

Step 3: Find Your Eufy Subscription

Scroll through the list to find eufy Security or eufyCam. Tap on it to view details like billing cycle, next charge date, and plan type.

Step 4: Cancel Subscription

Tap Cancel Subscription at the bottom of the screen. Confirm your choice when prompted. Your subscription will remain active until the end of the current billing period, but it will not auto-renew.

Step 5: Verify Cancellation

Return to the Subscriptions page to confirm the eufy plan shows “Expires on [date]” instead of “Renews on [date].” This means your cancellation was successful.

Pro Tip: Use the Eufy App as a Backup

Even after canceling through Apple, open the eufy app and go to Me > Subscription to double-check that the status has updated. Sometimes there’s a delay in syncing.

How to Cancel Eufy Subscription on Android

Android users who subscribed through the Google Play Store can cancel their eufy subscription using the following steps.

Step 1: Open Google Play Store

Launch the Google Play Store app on your Android device.

Step 2: Access Your Account

Tap your profile icon in the top-right corner, then select Payments & subscriptions > Subscriptions.

Step 3: Locate Your Eufy Plan

Scroll through the list to find your eufy subscription. It may appear as “eufy Security” or “eufyCam Cloud Storage.”

Step 4: Cancel the Subscription

Tap on the subscription, then select Cancel subscription. Follow the on-screen prompts to confirm.

Step 5: Confirm the Cancellation

You’ll receive a confirmation message. The subscription will remain active until the end of the current billing cycle, but no further charges will occur.

Bonus Tip: Check Your Email

Google usually sends a confirmation email after cancellation. Keep this for your records in case of billing disputes.

How to Cancel Eufy Subscription via Eufy Website or App

If you purchased your subscription directly through eufy (not via Apple or Google), you can manage and cancel it within the eufy app or on the eufy website.

Step 1: Open the Eufy App

Launch the eufy Security app on your phone or tablet.

Step 2: Go to Your Profile

Tap the Me tab (usually at the bottom-right corner).

Step 3: Select “Subscription”

Tap Subscription to view your active plans, billing details, and renewal date.

Step 4: Choose the Plan to Cancel

If you have multiple devices or plans, select the one you want to cancel. Tap Manage or Cancel Subscription.

Step 5: Confirm Cancellation

Follow the prompts to confirm. You may be asked to provide a reason for canceling—this is optional.

Step 6: Verify in Your Account

Return to the Subscription page to ensure the status shows “Expired” or “Will not renew.”

Alternative: Cancel via Eufy Website

You can also cancel by logging into your eufy account at my.eufylife.com:

1. Log in with your email and password.
2. Go to My Account > Subscription.
3. Find your active plan and click Cancel.
4. Confirm your decision.

What Happens After You Cancel Your Eufy Subscription?

Canceling your subscription doesn’t immediately disable your eufy devices. Here’s what to expect:

Access Until Billing Period Ends

You’ll continue to have full access to cloud features—like viewing recordings, receiving alerts, and using advanced detection—until the end of your current billing cycle. For example, if you paid monthly and cancel on the 15th, you’ll keep access until the 30th.

Cloud Storage Becomes Unavailable

Once your subscription expires, cloud-stored videos will no longer be accessible. However, any recordings saved to your device’s SD card or HomeBase will remain available.

Local Features Remain Active

Your eufy cameras will still work with core functions:

• Live viewing
• Motion detection
• Local recording to SD card or HomeBase
• Two-way audio
• Night vision

You won’t lose your hardware or basic security capabilities.

No More Auto-Renewal

The most important benefit? You won’t be charged again. Your subscription won’t renew, and you’ll avoid unexpected fees.

How to Request a Refund for Your Eufy Subscription

If you recently subscribed and changed your mind, you may be eligible for a refund. Here’s how to request one.

Refund Policy Overview

Eufy typically offers refunds under these conditions:

• You cancel within 7–14 days of purchase (varies by platform).
• You haven’t used cloud features extensively.
• The request is made through the original billing platform.

How to Request a Refund via Apple

1. Go to reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. Find your eufy subscription purchase.
4. Click Report a Problem and select “I want to request a refund.”
5. Explain your reason (e.g., “I no longer need the service”).
6. Submit the request.

Apple usually responds within 48 hours.

How to Request a Refund via Google

1. Visit Google Play Subscriptions.
2. Find your eufy subscription and click Manage.
3. Select Cancel and request refund.
4. Follow the prompts to submit your request.

Google may approve partial or full refunds based on usage.

How to Request a Refund from Eufy Direct

If you paid eufy directly:

1. Contact eufy support at support.eufylife.com.
2. Submit a ticket with your order number and reason for refund.
3. Wait for a response (usually within 1–3 business days).

Be polite and clear—most refund requests are processed if made promptly.

Troubleshooting Common Cancellation Issues

Sometimes, canceling your eufy subscription doesn’t go as planned. Here’s how to fix common problems.

Issue: Can’t Find the Subscription in Apple or Google

Solution: Double-check that you’re logged into the correct Apple ID or Google account. If you used a different email, switch accounts and look again. You can also search your email for “eufy subscription confirmation” to find the billing details.

Issue: Subscription Still Shows as Active After Cancellation

Solution: Wait 24–48 hours for the system to update. If it’s still active, restart the eufy app and check again. If the problem persists, contact eufy support.

Issue: Billed Again After Cancellation

Solution: This is rare but possible due to processing delays. Check your bank statement and contact the billing platform (Apple, Google, or eufy) immediately. Provide proof of cancellation and request a refund.

Issue: Lost Access to Cloud Recordings

Solution: Once your subscription expires, cloud videos are deleted and cannot be recovered. To avoid this, download important clips before canceling. Use the eufy app to save videos to your phone or cloud storage (like Google Drive or iCloud).

Issue: Can’t Cancel Through the Eufy App

Solution: Ensure you’re logged into the correct eufy account. If the “Cancel” button is grayed out, your subscription may be managed by Apple or Google. Check your billing source and cancel through the appropriate platform.

Tips for Managing Your Eufy System After Cancellation

Even without a paid plan, your eufy system can still be effective. Here’s how to make the most of it.

Use Local Storage Wisely

Insert a high-capacity microSD card (up to 128GB or 256GB, depending on your model) into your camera or HomeBase. Set recording to “Event Only” to save space and extend card life.

Enable Motion Alerts

You’ll still receive push notifications when motion is detected. Customize sensitivity and zones in the app to reduce false alarms.

Schedule Recording Times

Use the app to set recording schedules—for example, only during nighttime or when you’re away.

Regularly Back Up Important Footage

Manually save critical clips to your phone or cloud storage. This ensures you don’t lose important evidence.

Keep Your App Updated

Eufy frequently releases updates that improve performance and security. Keep your app and device firmware up to date.

Should You Cancel Your Eufy Subscription?

Before canceling, ask yourself:

• Do I rely on cloud storage for evidence or remote access?
• Am I comfortable managing local storage and backups?
• Will I miss advanced features like person detection or 24/7 recording?
• Is the cost worth the convenience?

If you answer “no” to most of these, canceling makes sense. If you’re unsure, consider downgrading to a cheaper plan or pausing your subscription (if available).

Final Thoughts: Canceling Your Eufy Subscription Is Simple

Canceling your eufy subscription doesn’t have to be complicated. Whether you’re using an iPhone, Android, or managing your account directly, the process takes just a few minutes. The key is knowing where your subscription is billed and acting before the next renewal date.

Remember: canceling stops future charges, but you’ll keep access until your current period ends. Your devices will continue working with local storage, and you can always resubscribe later if needed.

By following this guide, you’ve taken control of your home security spending—without sacrificing safety. Now go enjoy your eufy system, subscription-free.