How to Access Eufy Web Portal

This guide walks you through how to access the Eufy web portal securely and efficiently. You’ll learn login steps, device management, and common fixes for access issues.

Key Takeaways

• Use the official Eufy Security website: Always go to security.eufy.com to access the web portal safely and avoid phishing sites.
• Log in with your Eufy account: Your email and password from the Eufy Security app are used to sign in to the web portal.
• Enable two-factor authentication (2FA): Add an extra layer of security to protect your account and devices.
• Manage devices remotely: View live feeds, review recordings, and adjust settings from any browser.
• Clear browser cache if login fails: Stored data can cause login errors—clearing it often resolves access problems.
• Use supported browsers: Chrome, Firefox, Safari, and Edge work best with the Eufy web portal.
• Contact support if locked out: If you can’t recover your account, reach out to Eufy customer service for help.

How to Access Eufy Web Portal: A Complete Step-by-Step Guide

If you’re a Eufy Security user, you already know how convenient it is to monitor your home with smart cameras, doorbells, and sensors. But did you know you can manage all your devices not just from the mobile app, but also through a web browser? That’s where the Eufy web portal comes in.

The Eufy web portal lets you view live camera feeds, check recorded footage, adjust device settings, and manage your security system—all from your laptop or desktop computer. Whether you’re at work, traveling, or just prefer a bigger screen, accessing your Eufy devices online gives you flexibility and control.

In this guide, we’ll walk you through everything you need to know about how to access the Eufy web portal. You’ll learn how to log in, navigate the dashboard, manage your devices, and troubleshoot common issues. By the end, you’ll be able to use the web portal confidently and securely.

Let’s get started!

What Is the Eufy Web Portal?

The Eufy web portal is an online platform that allows users to access and control their Eufy Security devices through a web browser. Unlike the mobile app, which is designed for on-the-go use, the web portal offers a larger interface ideal for detailed monitoring and management.

With the web portal, you can:
– View live video streams from your Eufy cameras
– Play back recorded footage stored on your HomeBase or cloud
– Adjust camera settings like motion detection and night vision
– Manage multiple devices from one dashboard
– Share access with family members or trusted users

The portal is especially useful for users who want to monitor their home or business from a computer, review long-term footage, or configure advanced settings without using their phone.

Prerequisites for Accessing the Eufy Web Portal

Before you can access the Eufy web portal, make sure you meet these basic requirements:

1. A Valid Eufy Account

You must have an active Eufy Security account. This is the same account you use to log in to the Eufy Security mobile app. If you don’t have one yet, download the app from the App Store or Google Play, create an account, and set up at least one device.

2. Internet Connection

Both your computer and your Eufy devices need a stable internet connection. The web portal streams data in real time, so a slow or unstable connection may cause delays or failed logins.

3. Supported Web Browser

The Eufy web portal works best on modern browsers. Recommended options include:
– Google Chrome (latest version)
– Mozilla Firefox
– Apple Safari
– Microsoft Edge

Avoid using outdated browsers like Internet Explorer, as they may not support the portal’s features.

4. Device Setup

At least one Eufy device (like a camera or doorbell) should be set up and connected to your account via the mobile app. The web portal pulls data from your linked devices, so nothing will appear if none are configured.

Step-by-Step Guide to Access the Eufy Web Portal

Now that you’re prepared, let’s walk through the process of accessing the Eufy web portal.

Step 1: Open Your Web Browser

Launch your preferred browser on your computer. Make sure it’s updated to the latest version for the best performance.

Step 2: Go to the Official Eufy Security Website

In the address bar, type:
https://security.eufy.com
Press Enter.

⚠️ Important: Always double-check the URL. Scammers sometimes create fake sites that look like Eufy’s. The correct domain is security.eufy.com—nothing else.

Step 3: Click “Log In”

On the homepage, you’ll see a “Log In” button, usually in the top-right corner. Click it to proceed.

Step 4: Enter Your Eufy Account Credentials

You’ll be taken to the login page. Enter:
– Your registered email address
– Your password

These are the same credentials you use for the Eufy Security app.

💡 Tip: If you’ve forgotten your password, click “Forgot Password?” and follow the instructions to reset it via email.

Step 5: Complete Two-Factor Authentication (If Enabled)

If you’ve set up two-factor authentication (2FA), you’ll be prompted to enter a verification code. This code is sent to your phone via SMS or generated by an authenticator app like Google Authenticator.

Enter the code when prompted. This step adds an extra layer of security to your account.

Step 6: Access the Dashboard

Once logged in, you’ll land on the Eufy web portal dashboard. Here, you’ll see an overview of your connected devices, recent activity, and quick access to live views.

Navigating the Eufy Web Portal Dashboard

The dashboard is your central hub for managing Eufy devices. Let’s break down its main features.

Device List

On the left side, you’ll see a list of all your connected devices—cameras, doorbells, sensors, etc. Click on any device to view its live feed or settings.

Live View

The main area displays the live video stream of the selected device. You can:
– Pause or play the stream
– Take a snapshot
– Start recording manually
– Adjust volume (for two-way audio)

Playback Tab

Click the “Playback” tab to review recorded footage. Use the timeline to scrub through past events. Recordings are stored on your HomeBase (for local storage) or in the cloud (if you have a subscription).

Settings Menu

Each device has a settings icon (usually a gear). Click it to adjust:
– Motion detection sensitivity
– Night vision mode
– Alert notifications
– Recording schedules

User Management

Under “Account” or “Users,” you can invite family members or guests to access your devices. You can set permission levels—view-only or full control.

Tips for a Smooth Experience

To make the most of the Eufy web portal, keep these tips in mind:

Use a Strong Password

Choose a unique, complex password for your Eufy account. Avoid using the same password as your email or other accounts.

Enable Two-Factor Authentication

2FA significantly reduces the risk of unauthorized access. Go to your account settings in the app or web portal to enable it.

Keep Your Browser Updated

Outdated browsers may not support modern web technologies used by the portal. Regular updates ensure compatibility and security.

Use a Wired Connection When Possible

For the best streaming quality, connect your computer to the internet via Ethernet instead of Wi-Fi, especially if you’re reviewing high-resolution footage.

Bookmark the Portal

Save security.eufy.com to your bookmarks bar for quick access in the future.

Troubleshooting Common Issues

Sometimes, you might run into problems when trying to access the Eufy web portal. Here’s how to fix the most common ones.

Issue 1: “Invalid Email or Password” Error

This usually means your login details are incorrect.

✅ Solution:
– Double-check your email and password for typos.
– Ensure Caps Lock is off.
– Try resetting your password via the “Forgot Password?” link.
– Make sure you’re using the same account linked to your devices.

Issue 2: Page Won’t Load or Loads Slowly

Slow loading can be due to internet speed or browser issues.

✅ Solution:
– Refresh the page (F5 or Ctrl+R).
– Clear your browser cache and cookies.
– Try a different browser.
– Check your internet speed—streaming requires at least 5 Mbps.

Issue 3: Live Feed Not Working

If the camera feed is black or frozen:

✅ Solution:
– Confirm the device is online in the app.
– Restart the camera or HomeBase.
– Check if the camera is powered and connected to Wi-Fi.
– Ensure your firewall or antivirus isn’t blocking the portal.

Issue 4: Two-Factor Authentication Code Not Received

If you’re not getting the 2FA code:

✅ Solution:
– Wait a few minutes—SMS can be delayed.
– Check your phone’s signal.
– Use an authenticator app instead of SMS for faster codes.
– Ensure your phone number is correct in account settings.

Issue 5: Devices Not Showing Up

If your devices don’t appear in the portal:

✅ Solution:
– Make sure they’re added to your account in the mobile app.
– Log out and log back in to refresh the connection.
– Sync your devices via the app (go to Device Settings > Sync).
– Check if the device is assigned to the correct HomeBase.

Issue 6: “Access Denied” or “Account Locked”

After multiple failed login attempts, your account may be temporarily locked.

✅ Solution:
– Wait 15–30 minutes before trying again.
– Reset your password.
– Contact Eufy support if the issue persists.

Security Best Practices

Your home security system deserves strong protection. Follow these practices to keep your Eufy account and devices safe.

Never Share Your Login Details

Avoid giving your email and password to others. Instead, use the “Invite User” feature to grant limited access.

Log Out After Use on Public Computers

Always click “Log Out” when using a shared or public computer. This prevents others from accessing your account.

Monitor Account Activity

Regularly check your login history (if available) for suspicious activity. If you see unfamiliar logins, change your password immediately.

Keep Firmware Updated

Ensure your Eufy devices and HomeBase are running the latest firmware. Updates often include security patches.

Alternative Ways to Access Eufy Devices

While the web portal is convenient, it’s not the only way to manage your Eufy system.

Eufy Security Mobile App

The app is the primary interface for setup and daily use. It’s available for iOS and Android and offers push notifications, quick alerts, and on-the-go access.

HomeBase Local Access

If you have a HomeBase (like HomeBase 2 or HomeBase E), you can access recordings locally without the internet. Use the app or connect a monitor directly to the HomeBase.

Cloud Subscription

With a Eufy Cloud subscription, you can store recordings online and access them from anywhere—even if your HomeBase is offline.

Conclusion

Accessing the Eufy web portal is a simple yet powerful way to manage your home security system from any computer. By following the steps in this guide, you can log in securely, view live feeds, review recordings, and adjust settings with ease.

Remember to use the official website (security.eufy.com), keep your account secure with strong passwords and 2FA, and troubleshoot common issues with the tips provided. Whether you’re checking in while at work or reviewing footage from last night, the web portal puts full control of your Eufy devices at your fingertips.

With the right setup and a little know-how, you’ll get the most out of your Eufy Security system—anytime, anywhere.