How to Change Eufy Genie Wifi

Changing the WiFi network on your Eufy Genie is simple with the right steps. This guide walks you through disconnecting, reconnecting, and troubleshooting your device to ensure a smooth transition to a new network.

Key Takeaways

• Prepare your new WiFi details: Have your network name (SSID) and password ready before starting the process.
• Use the Eufy Security app: All WiFi changes must be made through the official app—no web interface is available.
• Factory reset if needed: If the Genie won’t connect, a reset may be required to clear old network settings.
• Ensure strong signal strength: Place the Genie within range of your router to avoid connection drops.
• Update firmware regularly: Keep your Eufy Genie updated for better compatibility and security.
• Reconnect linked devices: After changing WiFi, re-pair any cameras or sensors connected to the Genie.
• Contact support if stuck: Eufy’s customer service can help with persistent connectivity issues.

How to Change Eufy Genie WiFi: A Complete Step-by-Step Guide

If you’ve recently changed your home WiFi network—maybe you upgraded your router, switched internet providers, or simply renamed your network—you’ll need to update your Eufy Genie to stay connected. The Eufy Genie acts as a hub for many Eufy Security devices, including indoor and outdoor cameras, doorbells, and sensors. Keeping it connected to your current WiFi ensures seamless operation, real-time alerts, and remote access via the Eufy Security app.

In this comprehensive guide, you’ll learn exactly how to change Eufy Genie WiFi without losing your device settings or disrupting your smart home ecosystem. Whether you’re a tech novice or a seasoned smart home user, we’ll walk you through every step—from preparation to troubleshooting—so you can complete the process quickly and confidently.

We’ll cover everything: how to access the Eufy app, remove the old network, connect to a new one, re-pair devices, and what to do if things go wrong. By the end, your Eufy Genie will be running smoothly on your new WiFi network, and you’ll know how to handle future changes with ease.

What Is the Eufy Genie?

Before diving into the steps, let’s quickly clarify what the Eufy Genie is and why it matters. The Eufy Genie (also known as the Eufy HomeBase) is a central hub designed to manage and connect multiple Eufy Security devices. Unlike some smart home systems that rely solely on cloud storage, the Genie supports local storage via a microSD card or USB drive, giving you more privacy and control over your footage.

The Genie communicates with your cameras and sensors using a secure local network, but it still needs an internet connection—via WiFi or Ethernet—to sync with the Eufy Security app, send notifications, and allow remote viewing. That’s why updating its WiFi settings is crucial when your network changes.

Why You Might Need to Change Your Eufy Genie WiFi

There are several common reasons you might need to update your Eufy Genie’s WiFi connection:

• Router upgrade: New routers often come with different network names or security settings.
• Internet provider change: Switching ISPs usually means a new modem and network credentials.
• Network rename: You may have changed your WiFi SSID for better organization or security.
• Moving to a new home: Your new location will have a completely different network setup.
• Security concerns: If you suspect your WiFi has been compromised, changing networks and updating devices is a smart move.

No matter the reason, the process remains the same. Let’s get started.

Before You Begin: Preparation Checklist

Taking a few minutes to prepare can save you time and frustration later. Here’s what you’ll need:

Gather Your New WiFi Information

Make sure you have the following details for your new network:

• Network name (SSID): The exact name of your WiFi network. Be careful—case sensitivity and special characters matter.
• Password: Your WiFi password. Double-check for typos.
• Security type: Most modern networks use WPA2 or WPA3. The Eufy Genie supports these, but avoid outdated protocols like WEP.

Pro tip: Test your new WiFi on another device (like your phone or laptop) to confirm it’s working properly before connecting the Genie.

Ensure Your Eufy Genie Is Powered On

Plug your Genie into a power outlet and wait for it to fully boot up. You should see a solid blue light (or green, depending on the model) indicating it’s online. If the light is blinking or red, troubleshoot the power connection first.

Update the Eufy Security App

Download the latest version of the Eufy Security app from the Apple App Store or Google Play. Older versions may not support newer Genie firmware or network settings.

Check Your Smartphone’s WiFi Connection

Make sure your phone is connected to the same WiFi network you want to connect the Genie to. The app needs to be on the same network to detect and configure the Genie.

Step-by-Step: How to Change Eufy Genie WiFi

Now that you’re prepared, let’s walk through the actual process of changing your Eufy Genie’s WiFi network.

Step 1: Open the Eufy Security App

Launch the Eufy Security app on your smartphone or tablet. Log in with your Eufy account credentials. If you don’t have an account, you’ll need to create one—this is required to manage your devices.

Once logged in, you’ll see a dashboard showing all your connected Eufy devices, including the Genie.

Step 2: Locate Your Eufy Genie

Tap on the Devices tab at the bottom of the screen. Find your Eufy Genie in the list. It may be labeled as “HomeBase,” “Genie,” or by a custom name you assigned.

Tap on the Genie to open its settings menu.

Step 3: Access Network Settings

In the Genie’s settings, look for an option labeled Network, WiFi Settings, or Internet Connection. Tap on it.

You’ll see the current WiFi network the Genie is connected to. Below that, there should be an option to Change WiFi or Reconnect to Network.

Step 4: Remove the Old WiFi Network

Tap Change WiFi. The app will prompt you to confirm that you want to disconnect from the current network. Confirm by tapping OK or Disconnect.

At this point, the Genie will go offline. The light on the device may blink amber or turn off temporarily—this is normal.

Step 5: Scan for Available Networks

The app will now scan for nearby WiFi networks. Wait a few seconds for the list to populate. You should see your new network appear in the list.

If your network doesn’t show up:

• Make sure your phone is still connected to the new WiFi.
• Move the Genie closer to the router to improve signal strength.
• Ensure the network is not hidden (Eufy Genie does not support hidden SSIDs).

Step 6: Select Your New WiFi Network

Tap on your new network name (SSID) from the list. The app will prompt you to enter the WiFi password.

Carefully type in the password. Remember:

• Passwords are case-sensitive.
• Avoid copying and pasting if possible—manual entry reduces errors.
• If you’re unsure, check your router’s label or login page.

Tap Connect or Next to proceed.

Step 7: Wait for Connection

The Genie will now attempt to connect to the new network. This can take 30 seconds to 2 minutes. During this time:

• The app may show “Connecting…” or “Updating…”
• The Genie’s light may blink blue or green.
• Do not unplug the Genie or close the app.

Once connected, the app will confirm success, and the Genie’s light should return to a solid blue or green.

Step 8: Test the Connection

To verify everything is working:

• Check the Genie’s status in the app—it should show “Online.”
• Open a camera or sensor linked to the Genie and view live footage.
• Test motion alerts by walking in front of a camera.

If everything works, congratulations—you’ve successfully changed your Eufy Genie WiFi!

What to Do If the Genie Won’t Connect

Sometimes, despite following all steps, the Genie fails to connect to the new WiFi. Don’t panic—this is fixable. Here are common issues and solutions.

Issue 1: “Failed to Connect” Error

If the app shows a connection error:

• Double-check the WiFi password. Even one wrong character will prevent connection.
• Ensure the network is 2.4 GHz. The Eufy Genie does not support 5 GHz networks. If your router broadcasts both, make sure you’re connecting to the 2.4 GHz band.
• Restart your router and try again.

Issue 2: Genie Goes Offline After Connection

If the Genie connects briefly but then drops:

• Check signal strength. Move the Genie closer to the router or use a WiFi extender.
• Reduce interference from microwaves, cordless phones, or thick walls.
• Update your router’s firmware—outdated firmware can cause compatibility issues.

Issue 3: App Can’t Find the Genie

If the app no longer detects the Genie:

• Ensure both your phone and Genie are on the same network.
• Restart the Eufy Security app.
• Try connecting via Ethernet temporarily (if your Genie model supports it).

When to Factory Reset Your Eufy Genie

If all else fails, a factory reset may be necessary. This erases all settings and returns the Genie to its original state—like when you first unboxed it.

Warning: A factory reset will remove all paired devices and recordings. You’ll need to re-add cameras and sensors afterward.

How to Factory Reset the Eufy Genie

1. Locate the reset button on the back or bottom of the Genie. It’s usually a small pinhole.
2. Use a paperclip or SIM tool to press and hold the button for 10–15 seconds.
3. Release when the light starts blinking rapidly (usually red or white).
4. Wait for the Genie to reboot (about 1–2 minutes).

Once reset, the Genie will appear as a new device in the app. Follow the initial setup process, including connecting to your new WiFi.

Re-Pairing Devices After a WiFi Change

After changing the WiFi or performing a factory reset, you’ll need to re-pair your Eufy cameras, doorbells, and sensors to the Genie.

How to Re-Pair Devices

1. Open the Eufy Security app.
2. Tap Add Device or the “+” icon.
3. Select your device type (e.g., Indoor Camera, Doorbell).
4. Follow the on-screen instructions to scan the QR code or enter the device ID.
5. The app will guide you through syncing the device with the Genie.

Most devices will reconnect automatically once they detect the Genie on the new network. Allow a few minutes for the process to complete.

Tips for a Smooth WiFi Transition

To avoid future headaches, keep these best practices in mind:

• Use a consistent network name: If you upgrade your router, consider keeping the same SSID and password to avoid reconfiguring devices.
• Enable guest networks wisely: Don’t connect the Genie to a guest network—these often block device-to-device communication.
• Monitor signal strength: Use a WiFi analyzer app to check coverage in the Genie’s location.
• Schedule updates: Check for firmware updates monthly to ensure compatibility and security.
• Label your devices: Give each Eufy device a unique name (e.g., “Front Door Camera”) to make management easier.

Advanced: Using Ethernet Instead of WiFi

If WiFi issues persist, consider connecting your Eufy Genie via Ethernet. Many Genie models include an Ethernet port for a wired connection.

Steps to Connect via Ethernet

1. Plug one end of an Ethernet cable into the Genie and the other into your router.
2. Power on the Genie.
3. Open the Eufy Security app.
4. The app should detect the wired connection automatically.
5. If not, go to Network Settings and select “Wired Connection.”

A wired connection is more stable and faster than WiFi, making it ideal for homes with poor wireless coverage.

Conclusion

Changing the WiFi network on your Eufy Genie doesn’t have to be complicated. With the right preparation and a clear step-by-step approach, you can update your network settings in under 10 minutes. Whether you’re upgrading your router, moving homes, or enhancing security, keeping your Genie connected ensures your smart home stays protected and functional.

Remember: always use the Eufy Security app, double-check your WiFi credentials, and don’t hesitate to factory reset if needed. And if you run into trouble, Eufy’s support team is available to help.

By following this guide, you’ve not only learned how to change Eufy Genie WiFi, but also how to maintain a reliable and secure smart home system. Now go enjoy your updated setup—your cameras, sensors, and peace of mind will thank you.