How to Add a Phone to Eufy

This guide walks you through the complete process of how to add a phone to Eufy, ensuring seamless integration with your smart home security system. From app installation to device pairing, we cover every detail to help you stay connected and in control.

Key Takeaways

• Download the Eufy Security app: Available on iOS and Android, this app is essential for managing your Eufy devices and adding new phones.
• Ensure your phone meets system requirements: Your device should run iOS 11+ or Android 6.0+ with Bluetooth and Wi-Fi enabled.
• Use the same Eufy account across devices: Adding a phone requires logging in with the same credentials used during initial setup.
• Enable two-factor authentication for security: Protect your account and devices by turning on 2FA in the app settings.
• Keep firmware updated: Regular updates improve compatibility and performance when connecting new phones.
• Follow QR code pairing for quick setup: Most Eufy devices use QR codes to simplify the connection process.
• Troubleshoot connectivity issues: Restart your phone, check Wi-Fi, and re-scan QR codes if pairing fails.

How to Add a Phone to Eufy: A Complete Step-by-Step Guide

Adding a phone to your Eufy security system is a simple yet essential step to ensure you can monitor your home from anywhere. Whether you’re setting up a new smartphone or sharing access with a family member, this guide will walk you through the entire process with clarity and confidence. By the end of this article, you’ll know exactly how to add a phone to Eufy—whether it’s an iPhone, Android, or even a second device for someone else in your household.

Eufy’s ecosystem is designed for ease of use, but like any smart home technology, it helps to have a clear roadmap. This guide covers everything from downloading the app to troubleshooting common issues, so you can get connected quickly and securely. Let’s dive in.

Why Add a Phone to Eufy?

Before we get into the steps, it’s worth understanding why adding a phone matters. Eufy devices—like security cameras, doorbells, and sensors—rely on the Eufy Security app to function. The app lets you:

• View live video feeds
• Receive motion alerts
• Talk through two-way audio
• Review recorded footage
• Adjust settings and schedules

Without the app installed and linked to your Eufy account, your devices are essentially offline. Adding a phone means you can access your security system remotely, respond to alerts in real time, and stay in control no matter where you are.

Prerequisites: What You Need Before Starting

Before you begin the process of adding a phone to Eufy, make sure you have the following:

1. A Compatible Smartphone

Your phone must meet Eufy’s minimum system requirements:

• iOS: iPhone 6s or later, running iOS 11 or newer
• Android: Devices with Android 6.0 (Marshmallow) or higher

Older phones may not support the latest version of the Eufy Security app, which could lead to compatibility issues.

2. The Eufy Security App

You’ll need to download the official app from your device’s app store:

• iOS: Search for “Eufy Security” in the App Store
• Android: Search in Google Play Store

Avoid third-party apps or unofficial versions—only the official app ensures full functionality and security.

3. An Active Eufy Account

You must have an existing Eufy account. If you’re setting up a new phone for someone else, they’ll need to log in with your account credentials (or be added as a user—more on that later).

4. Stable Wi-Fi and Bluetooth

During setup, your phone needs:

• Wi-Fi connection (2.4 GHz recommended for device pairing)
• Bluetooth enabled (used for initial device discovery)

Ensure your phone is connected to the same network as your Eufy devices for the best results.

5. Your Eufy Device and Its QR Code

Most Eufy devices come with a QR code on the device itself or in the packaging. You’ll scan this code during setup, so keep it handy.

Step-by-Step: How to Add a Phone to Eufy

Now that you’re prepared, let’s go through the process of adding a phone to your Eufy system. Follow these steps carefully for a smooth experience.

Step 1: Download and Open the Eufy Security App

Start by installing the Eufy Security app on the phone you want to add.

• Open your device’s app store (App Store or Google Play).
• Search for “Eufy Security” and download the app developed by “Eufy Security.”
• Once installed, tap to open the app.

The first time you launch the app, you’ll see a welcome screen with options to log in or create a new account.

Step 2: Log In to Your Eufy Account

If you already have an Eufy account:

• Tap “Log In” and enter your email and password.
• If you’ve enabled two-factor authentication (2FA), enter the verification code sent to your email or phone.

If you’re adding a second phone for someone else, they should use the same account credentials. This ensures they have access to all devices and settings.

Pro Tip: Use a strong, unique password and enable 2FA for added security. This protects your home data from unauthorized access.

Step 3: Grant Necessary Permissions

The app will request permissions to access:

• Camera (to scan QR codes)
• Microphone (for two-way audio)
• Location (for geofencing and device discovery)
• Notifications (to receive alerts)

Tap “Allow” or “Enable” for each prompt. These permissions are essential for full functionality.

Step 4: Add Your Eufy Device (If Not Already Paired)

If your Eufy device isn’t already connected to your account, you’ll need to add it first. Here’s how:

• Tap the “+” icon in the top-right corner of the app.
• Select “Add Device.”
• Choose your device type (e.g., Camera, Doorbell, Sensor).
• Follow the on-screen instructions.

Most devices use QR code pairing:

• Hold your phone’s camera over the QR code on the device.
• The app will automatically detect and connect to the device.
• Wait for the device to appear in your device list.

Note: Some devices may require you to press a sync button or enter a Wi-Fi password. Follow the prompts carefully.

Step 5: Confirm Device Connection

Once paired, your device should appear in the app’s home screen. Tap on it to:

• View the live feed
• Test audio and motion detection
• Adjust settings like motion zones or recording schedules

If everything works, your phone is now successfully added to Eufy.

Adding a Second Phone (Sharing Access)

What if you want to add a phone for a family member or roommate? Eufy allows multiple users to access the same account, but there are two ways to do this:

Option 1: Share Your Login Credentials

The simplest method is to give the person your Eufy account email and password. They can then:

• Download the app
• Log in with your credentials
• Access all devices and settings

Pros: Quick and easy.
Cons: They’ll have full control, including the ability to change settings or delete devices.

Option 2: Add as a User (Recommended)

For better security and control, use Eufy’s “User Management” feature:

• Open the Eufy app on your primary phone.
• Go to “Settings” > “User Management.”
• Tap “Add User” and enter their email address.
• Choose their access level: “Admin” or “Viewer.”

• Admin: Can view, control, and modify devices.
• Viewer: Can only view live feeds and recordings—no changes allowed.

The invited user will receive an email with a link to download the app and log in. Once they accept, their phone is added to Eufy with limited or full access, depending on your settings.

Pro Tip: Use “Viewer” access for children or guests to prevent accidental changes.

Troubleshooting Common Issues

Even with careful setup, you might run into problems. Here are solutions to the most common issues when adding a phone to Eufy.

Issue 1: App Won’t Log In

If you can’t log in:

• Double-check your email and password for typos.
• Reset your password via the “Forgot Password?” link.
• Ensure you’re using the correct account (some users have multiple).
• Clear the app cache or reinstall the app if login fails repeatedly.

Issue 2: QR Code Not Scanning

If the camera won’t scan the QR code:

• Clean the camera lens and the QR code surface.
• Hold the phone steady and ensure good lighting.
• Move closer or farther away—some phones struggle at very close range.
• Try manually entering the device serial number (found in the app under “Add Device” > “Manual Entry”).

Issue 3: Device Not Appearing in App

If your device doesn’t show up:

• Make sure the device is powered on and in pairing mode.
• Check that your phone and device are on the same Wi-Fi network.
• Restart both the device and your phone.
• Remove and re-add the device through the app.

Issue 4: Poor Video Quality or Lag

If the live feed is slow or blurry:

• Ensure your Wi-Fi signal is strong near the device.
• Reduce the video resolution in the app settings (e.g., from 2K to 1080p).
• Close other apps using bandwidth on your phone.
• Update the device firmware via the app (Settings > Device Info > Firmware Update).

Issue 5: Not Receiving Alerts

If you’re not getting motion or doorbell alerts:

• Check that notifications are enabled in the app and phone settings.
• Verify motion detection is turned on in the device settings.
• Ensure the device is not in “Sleep” or “Privacy” mode.
• Test the alert by triggering motion near the device.

Best Practices for Managing Multiple Phones

Once you’ve added a phone to Eufy, follow these tips to keep your system running smoothly:

1. Keep the App Updated

Regularly check for app updates in your device’s app store. Updates often include bug fixes, security patches, and new features.

2. Use Strong, Unique Passwords

Avoid reusing passwords from other accounts. Use a password manager to generate and store secure credentials.

3. Enable Two-Factor Authentication

Go to Settings > Account > Two-Factor Authentication and turn it on. This adds an extra layer of security.

4. Monitor User Access

Periodically review who has access to your Eufy account. Remove users who no longer need access.

5. Back Up Important Settings

While Eufy stores data in the cloud, consider noting down custom settings (like motion zones) in case you need to reconfigure devices.

6. Test Devices Regularly

Check your cameras and sensors weekly to ensure they’re working properly and sending alerts.

Security Tips When Adding Phones to Eufy

Your home security depends on how well you protect your Eufy account. Follow these security best practices:

• Never share your login publicly. Only trusted individuals should have access.
• Log out of shared devices. If you log in on a friend’s phone, always log out afterward.
• Use a guest network for devices. If possible, connect Eufy devices to a separate Wi-Fi network to reduce risk.
• Review login activity. Check your account for unfamiliar login locations or times.
• Disable remote access when traveling. If you’re away, consider turning off remote viewing temporarily.

Conclusion

Adding a phone to Eufy is a straightforward process that unlocks the full potential of your smart home security system. Whether you’re setting up your own device or sharing access with a family member, following the steps in this guide ensures a smooth, secure experience.

From downloading the app and logging in to pairing devices and managing users, every step is designed to keep you connected and in control. Remember to keep your software updated, use strong security practices, and troubleshoot issues promptly.

With your phone now linked to Eufy, you can enjoy peace of mind knowing your home is protected—no matter where life takes you.