How to Add Another User to Eufy

Adding another user to your Eufy security system is simple and secure. This guide walks you through the entire process—from inviting users to managing permissions—so you can share access without compromising privacy or control.

Key Takeaways

• Use the Eufy Security app: All user management happens within the official mobile app, available on iOS and Android.
• Invite via email or phone number: You can send an invitation using the new user’s registered email or phone number linked to their Eufy account.
• Set custom permissions: Choose what the new user can see and do—like viewing live feeds, receiving alerts, or controlling devices.
• Home vs. Admin roles matter: Admins have full control; Home users have limited access based on your settings.
• Acceptance required: The invited person must accept the invitation and log in to their Eufy account to gain access.
• Manage users anytime: You can edit permissions or remove users from the “Family & Guests” section in the app.
• Ensure strong Wi-Fi and updated app: A stable connection and latest app version prevent setup issues.

How to Add Another User to Eufy: A Complete Step-by-Step Guide

So, you’ve set up your Eufy security cameras, doorbells, or sensors—and now you want to share access with a family member, roommate, or trusted friend. Maybe your spouse wants to check the front door camera while you’re at work, or your teen needs to arm the system when they get home from school. Whatever the reason, adding another user to Eufy is not only possible—it’s surprisingly easy.

In this comprehensive guide, we’ll walk you through every step of adding a new user to your Eufy system. You’ll learn how to send invitations, set permissions, troubleshoot common issues, and manage user access over time. Whether you’re using Eufy Indoor, Outdoor, Video Doorbell, or HomeBase devices, the process is nearly identical. By the end, you’ll be able to share your smart home security confidently—without giving away full control.

Let’s get started!

Why Share Access to Your Eufy System?

Before diving into the steps, it’s worth understanding why sharing access makes sense. Eufy emphasizes local storage and privacy, meaning your video footage isn’t automatically uploaded to the cloud unless you opt in. This gives you more control—but also means you need to intentionally grant access to others.

Sharing access allows:
– Family members to monitor activity when you’re away.
– Roommates or partners to arm/disarm the system.
– Caregivers or babysitters to check in on kids or pets.
– Peace of mind knowing someone else can respond to alerts.

But remember: with great access comes great responsibility. That’s why Eufy lets you customize exactly what each user can do.

Prerequisites: What You Need Before Adding a User

You don’t need a PhD in tech to add a user—but you do need a few things in place:

1. The Eufy Security App Installed

Make sure you have the latest version of the Eufy Security app on your smartphone. It’s available for free on the Apple App Store and Google Play Store. Older versions may not support all features or could cause glitches.

2. An Active Eufy Account

You must be logged into your own Eufy account—the one that owns the devices. If you’re not the primary account holder, you won’t be able to add users.

3. The New User’s Contact Info

You’ll need either their email address or phone number—the same one they used (or will use) to create their Eufy account. They don’t need to have an account yet, but they’ll be prompted to create one when they accept your invite.

4. Stable Internet Connection

A strong Wi-Fi signal ensures the invitation sends smoothly and the new user can connect without delays. If your phone keeps dropping signal during setup, try moving closer to your router.

5. Device Compatibility Check

Most Eufy devices support multi-user access, including:
– Eufy SoloCam (E, S, C series)
– Eufy Video Doorbell (Wired & Battery)
– Eufy Indoor/Outdoor Cameras
– Eufy Floodlight Cam
– Eufy HomeBase 2 (for HomeKit integration)

If you’re using very old models (pre-2019), double-check the app—some legacy devices have limited sharing options.

Once you’ve confirmed these basics, you’re ready to proceed.

Step 1: Open the Eufy Security App and Navigate to User Management

Launch the Eufy Security app on your phone. You should see your home screen with device thumbnails, live feeds, and recent activity.

Tap on the “More” Tab

At the bottom of the screen, look for the tab labeled “More” (it usually has three horizontal lines or a grid icon). Tap it to open the menu.

Select “Family & Guests”

Scroll down until you find the “Family & Guests” option. This is where all user management happens—adding, editing, or removing people who have access to your system.

> 💡 **Pro Tip**: If you don’t see “Family & Guests,” make sure you’re logged into the admin account. Regular users won’t have this option.

Step 2: Send an Invitation to the New User

Now it’s time to invite someone!

Tap the “+” or “Add User” Button

Inside the “Family & Guests” section, you’ll see a “+” icon or an “Add User” button. Tap it to begin the invitation process.

Enter the User’s Email or Phone Number

Type in the email address or phone number of the person you want to add. Make sure it’s accurate—typos are a common cause of failed invitations.

> 📱 **Example**: If your partner uses john.doe@gmail.com for their Eufy account, enter that exact address.

Choose the User Role: Admin or Home User

This is a crucial step. Eufy offers two main roles:

– **Admin**: Full control over all devices, settings, and user management. Can add/remove users, change passwords, and access all recordings.
– **Home User**: Limited access. Can view live feeds, receive motion alerts, and sometimes arm/disarm—but cannot change system settings or manage other users.

For most cases—like adding a spouse, older child, or roommate—choose **Home User**. Reserve **Admin** for yourself or someone you fully trust with complete oversight.

> ⚠️ **Important**: Only the primary account holder can be an Admin. You cannot promote a Home User to Admin later—you’d need to remove and re-invite them.

Customize Permissions (Optional but Recommended)

After selecting the role, you’ll see a list of permissions you can toggle on or off. These might include:
– View live video
– Receive motion alerts
– Play recorded videos
– Arm/disarm the system
– Access doorbell features (e.g., talk, unlock)

Enable only what’s necessary. For example, if you’re adding a babysitter, you might allow live viewing and alerts—but disable arming/disarming.

Send the Invitation

Once everything looks good, tap “Send Invitation.” The app will confirm it’s been sent.

> ✅ **Success Indicator**: You’ll see the user listed under “Pending Invitations” until they accept.

Step 3: The New User Accepts the Invitation

Now it’s up to the invited person to complete the process.

They Receive an Email or SMS

The new user will get a message like:
> “You’ve been invited to join [Your Name]’s Eufy Security system. Tap here to accept.”

They Must Log In or Create an Eufy Account

If they already have an Eufy account, they’ll log in. If not, they’ll be guided to create one using the same email or phone number you entered.

> 🔐 **Privacy Note**: Eufy doesn’t share your login details. The new user creates their own secure account.

Accept the Invitation in the App

After logging in, they open the Eufy app, go to “Family & Guests,” and tap “Accept” on your invitation.

Once accepted, they’ll instantly see your shared devices in their app—with the permissions you set.

Step 4: Verify Access and Test Functionality

Don’t assume it’s working—test it!

Ask the New User to Open the App

Have them check if your cameras or doorbell appear on their home screen.

Test Key Features

– Can they view a live feed?
– Do motion alerts appear on their phone?
– Can they arm the system (if permitted)?

If something’s missing, go back to “Family & Guests” and adjust permissions.

Check Notification Settings

Sometimes, even with access, users miss alerts because notifications are disabled. Guide them to:
1. Open the Eufy app.
2. Go to “More” > “Settings” > “Notification Settings.”
3. Ensure alerts are turned on for your shared devices.

Managing Existing Users: Editing or Removing Access

User needs change. Maybe your roommate moved out, or your teen no longer needs doorbell access. Here’s how to update or revoke permissions.

Edit Permissions

1. Go to “Family & Guests.”
2. Tap on the user’s name.
3. Toggle permissions on/off as needed.
4. Save changes.

> 🔄 **Note**: Changes take effect immediately—no need to re-invite.

Remove a User

1. In “Family & Guests,” tap the user.
2. Scroll down and select “Remove User.”
3. Confirm the action.

Once removed, they lose all access—even to past recordings.

> 🛡️ **Security Tip**: Regularly review your user list. Remove anyone who no longer needs access.

Troubleshooting Common Issues

Even with perfect steps, hiccups happen. Here’s how to fix the most common problems.

“Invitation Not Received”

– Double-check the email/phone number for typos.
– Ask the user to check spam/junk folders.
– Resend the invitation from “Family & Guests” > tap the pending invite > “Resend.”

“User Can’t See Devices”

– Confirm they accepted the invitation.
– Ensure they’re logged into the correct Eufy account.
– Restart the Eufy app on their phone.
– Check that device sharing is enabled in your settings (go to device settings > “Share Device”).

“Permission Changes Not Applying”

– Force-close and reopen the app.
– Log out and back into the Eufy account.
– Update the app to the latest version.

“App Crashes During Setup”

– Clear the app cache (iOS: offload app; Android: Settings > Apps > Eufy > Storage > Clear Cache).
– Reinstall the app if needed.
– Ensure your phone’s OS is up to date.

“Home User Trying to Add Another Person”

Only Admins can add users. If a Home User tries, they’ll see an error. Contact the Admin (you!) to handle it.

Best Practices for Secure User Sharing

Sharing access doesn’t mean sacrificing security. Follow these tips:

Use Strong, Unique Passwords

Encourage all users to create strong passwords for their Eufy accounts. Avoid reusing passwords from other sites.

Enable Two-Factor Authentication (2FA)

In the Eufy app, go to “More” > “Account Settings” > “Security” > turn on 2FA. This adds an extra layer of protection.

Limit Admin Access

Only you (or a highly trusted person) should be an Admin. Most users only need Home User privileges.

Review Access Monthly

Set a calendar reminder to check “Family & Guests” every month. Remove inactive users.

Communicate Clearly

Let users know what they can and can’t do. Misunderstandings lead to frustration—or accidental changes.

Advanced Tips for Power Users

If you’re managing a larger household or smart home setup, consider these extras:

Create Multiple “Homes”

Eufy lets you organize devices into different “Homes” (e.g., “Main House,” “Cabin,” “Office”). You can share specific homes with different people.

Use HomeKit Integration (for Apple Users)

If you have HomeBase 2, enable HomeKit. Then, share access via Apple’s Home app—great for families deep in the Apple ecosystem.

Set Up Geofencing for Auto-Arming

Combine user access with geofencing so the system arms when the last person leaves. Go to “Automation” in the app to set it up.

Monitor Activity Logs

Admins can view who accessed what and when under “More” > “Activity Log.” Useful for accountability.

Conclusion: Share Smart, Stay Secure

Adding another user to your Eufy system is a powerful way to enhance convenience and safety—without compromising control. With just a few taps in the Eufy Security app, you can invite family, friends, or caregivers to view live feeds, receive alerts, and even manage your devices.

Remember: always customize permissions, verify access, and review user lists regularly. And if something goes wrong, the troubleshooting steps above will get you back on track fast.

By following this guide, you’re not just sharing cameras—you’re building a smarter, safer home for everyone involved. So go ahead, send that invitation, and enjoy the peace of mind that comes with shared security.