How to Add Device on Eufy App

This guide walks you through how to add a device on the Eufy app with clear, step-by-step instructions. Whether you’re setting up a new camera, doorbell, or smart lock, we’ll help you connect it fast and troubleshoot common issues.

Key Takeaways

Download and install the Eufy app from the App Store or Google Play before starting the setup process.
Ensure your device is powered on and in pairing mode—most Eufy devices enter pairing mode automatically when first turned on.
Use a stable 2.4GHz Wi-Fi network during setup, as most Eufy devices do not support 5GHz networks.
Scan the QR code on your device using the app to quickly identify and connect your product.
Keep your smartphone close to the device during setup to ensure a strong Bluetooth connection for initial pairing.
Update the Eufy app and device firmware regularly to avoid compatibility issues and enjoy the latest features.
Contact Eufy support if setup fails—common issues like incorrect Wi-Fi passwords or network interference can often be resolved with help.

How to Add Device on Eufy App: A Complete Step-by-Step Guide

Setting up your Eufy security device should be simple, fast, and stress-free. Whether you’ve just unboxed a new Eufy Security camera, video doorbell, smart lock, or indoor pan-and-tilt camera, the Eufy app is your central hub for managing all your devices. In this comprehensive guide, we’ll walk you through how to add a device on the Eufy app from start to finish—no technical expertise required.

By the end of this guide, you’ll know exactly how to connect your Eufy device to your home network, configure basic settings, and start monitoring your space in minutes. We’ll also cover troubleshooting tips, best practices, and answers to common questions so you can avoid frustration and get the most out of your smart home investment.

Let’s dive in!

What You’ll Need Before Starting

Visual guide about How to Add Device on Eufy App

Image source: lh4.googleusercontent.com

Before you begin the setup process, make sure you have the following ready:

A compatible Eufy device (camera, doorbell, lock, etc.) that’s powered on and in pairing mode.
A smartphone or tablet with the Eufy Security app installed (available for iOS and Android).
A stable Wi-Fi network using the 2.4GHz frequency band—most Eufy devices do not support 5GHz.
Your Wi-Fi network name (SSID) and password—you’ll need this during setup.
Bluetooth enabled on your phone—the app uses Bluetooth to communicate with the device during initial pairing.
A quiet, well-lit area near your router for the first setup step.

Having these items ready will help ensure a smooth and successful setup.

Step 1: Download and Install the Eufy App

Visual guide about How to Add Device on Eufy App

Image source: androidauthority.com

The first step in adding your device is installing the official Eufy Security app on your smartphone or tablet.

For iPhone and iPad Users

Open the App Store on your iOS device.
Tap the Search tab at the bottom.
Type “Eufy Security” in the search bar and tap Search.
Look for the app published by “Eufy Security” (the icon is a blue shield with a white “E”).
Tap Get and then Install. You may need to authenticate with Face ID, Touch ID, or your Apple ID password.
Wait for the app to download and install completely.

For Android Users

Open the Google Play Store on your Android device.
Tap the Search bar at the top.
Type “Eufy Security” and tap the correct app (published by Eufy Security).
Tap Install and wait for the download to complete.
Once installed, tap Open to launch the app.

Pro Tip: Make sure you download the official Eufy Security app—not a third-party or fake version. Check the developer name and reviews to confirm authenticity.

Step 2: Create or Log In to Your Eufy Account

Once the app is installed, you’ll need to sign in or create a new account.

Creating a New Account

Open the Eufy app.
Tap Create Account on the welcome screen.
Enter your email address and create a strong password (at least 8 characters, with a mix of letters, numbers, and symbols).
Tap Next and verify your email by checking your inbox for a confirmation link from Eufy.
Click the link in the email to activate your account.
Return to the app and log in with your new credentials.

Logging In to an Existing Account

Open the app and tap Log In.
Enter your registered email and password.
Tap Log In to access your dashboard.

Note: If you’ve forgotten your password, tap “Forgot Password?” and follow the instructions to reset it via email.

Step 3: Prepare Your Eufy Device for Setup

Now it’s time to get your physical device ready for pairing.

Power On the Device

For battery-powered devices like the Eufy Video Doorbell or Security Cameras: Insert the battery and wait for the LED light to flash.
For wired devices like the Eufy Indoor Cam or Smart Lock: Plug in the power adapter and ensure the device is receiving power.
For solar-powered devices: Place them in direct sunlight for a few hours to charge before setup.

Enter Pairing Mode

Most Eufy devices automatically enter pairing mode when first powered on. You’ll know it’s ready when:

The LED light flashes blue (or blue and white, depending on the model).
You hear a voice prompt like “Ready to connect” or “Waiting for setup.”

If your device doesn’t enter pairing mode:

Press and hold the sync button (usually located on the side or back) for 3–5 seconds until the LED flashes.
Refer to your device’s manual for model-specific instructions.

Example: The Eufy SoloCam S40 enters pairing mode automatically when the battery is inserted. The LED will blink blue, indicating it’s ready to connect.

Step 4: Add Your Device in the Eufy App

With your device powered on and in pairing mode, it’s time to add it to the app.

Open the App and Start Setup

Launch the Eufy Security app on your phone.
Tap the + (plus) icon in the top-right corner of the home screen.
Select Add Device from the menu.

Choose Your Device Type

The app will display a list of compatible Eufy devices. Select the category that matches your product:

Security Camera
Video Doorbell
Smart Lock
Indoor Camera
Outdoor Camera
Baby Monitor

Tip: If you’re unsure, check the model number on the device or packaging. You can also search by model in the app.

Scan the QR Code

Hold your phone steady and point the camera at the QR code on your device (usually found on the back or bottom).
The app will automatically scan and recognize the device.
If scanning fails, tap Enter Manually and input the device’s serial number (found near the QR code).

Pro Tip: Make sure the QR code is clean and well-lit. Avoid glare or shadows for best results.

Connect via Bluetooth

Once the device is recognized, the app will use Bluetooth to establish a temporary connection. This allows the app to send your Wi-Fi credentials securely.

Ensure Bluetooth is enabled on your phone.
Keep your phone within 3–5 feet of the device during this step.
Wait for the app to confirm “Device found” or “Connected via Bluetooth.”

Step 5: Connect Your Device to Wi-Fi

This is a critical step—your device needs to connect to your home Wi-Fi to send video feeds and alerts.

Select Your Wi-Fi Network

The app will show a list of available Wi-Fi networks.
Tap your 2.4GHz network (most Eufy devices do not support 5GHz).
If you only see a 5GHz network, check your router settings to ensure the 2.4GHz band is enabled and broadcasting.

Enter Your Wi-Fi Password

Carefully type your Wi-Fi password.
Double-check for typos—incorrect passwords are a common cause of setup failure.
Tap Connect to proceed.

Important: Use the exact password, including uppercase letters, numbers, and symbols. Passwords are case-sensitive.

Wait for Connection

The app will now send your Wi-Fi details to the device via Bluetooth. This may take 30–60 seconds.

You’ll see a progress bar or status message like “Connecting to Wi-Fi…”
The device LED may change from blue to solid green or white when connected.
A voice prompt may say “Wi-Fi connected” or “Setup complete.”

If the connection fails:

Check that your Wi-Fi signal is strong near the device.
Move closer to your router if needed.
Restart the device and try again.

Step 6: Configure Device Settings

Once connected, customize your device to suit your needs.

Name Your Device

Tap Next after Wi-Fi connection.
Give your device a descriptive name (e.g., “Front Door Camera” or “Living Room Lock”).
This helps you identify it easily in the app.

Set Up Motion Detection (For Cameras and Doorbells)

Enable Motion Detection if desired.
Adjust sensitivity levels (Low, Medium, High).
Set activity zones to monitor specific areas (e.g., your driveway but not the sidewalk).

Enable Notifications

Allow the app to send push notifications.
Choose when to receive alerts (e.g., only at night or during specific hours).

Test the Device

Tap Live View to see the camera feed.
Check audio, video quality, and night vision (if applicable).
Test motion detection by walking in front of the camera.

Example: After setting up your Eufy Video Doorbell, walk to your front door and check if you receive a notification and can view the live feed.

Step 7: Mount or Place Your Device

Now that your device is connected, install it in its final location.

For Cameras and Doorbells

Use the included mounting bracket and screws.
Drill pilot holes if needed, especially for outdoor installations.
Ensure the device has a clear view and is within Wi-Fi range.

For Smart Locks

Follow the installation guide to replace your existing lock.
Test the lock manually and via the app.

Tip: Use the Eufy app’s signal strength indicator (if available) to find the best spot for strong Wi-Fi.

Troubleshooting Common Setup Issues

Even with careful setup, problems can occur. Here’s how to fix the most common ones.

Device Not Found or Won’t Pair

Ensure the device is in pairing mode (LED flashing blue).
Restart the device by powering it off and on.
Move closer to the device during Bluetooth pairing.
Disable and re-enable Bluetooth on your phone.

Wi-Fi Connection Fails

Confirm you’re using a 2.4GHz network.
Check your Wi-Fi password for accuracy.
Restart your router and try again.
Move the device closer to the router during setup.

QR Code Won’t Scan

Clean the QR code with a soft cloth.
Adjust lighting to reduce glare.
Try scanning from a different angle or distance.
Enter the serial number manually if scanning fails.

App Crashes or Freezes

Close and reopen the app.
Restart your phone.
Update the Eufy app to the latest version.
Reinstall the app if problems persist.

No Video or Audio in Live View

Check that the device is powered and connected to Wi-Fi.
Ensure motion detection is enabled.
Update the device firmware via the app (Settings > Device Info > Firmware Update).

Still Stuck? Contact Eufy support through the app (Menu > Help & Support) or visit their official website for live chat and guides.

Best Practices for Managing Eufy Devices

To keep your Eufy system running smoothly, follow these tips:

Update firmware regularly—new updates improve performance and security.
Use strong, unique passwords for your Eufy account and Wi-Fi.
Enable two-factor authentication (2FA) in the app for extra security.
Review motion alerts weekly to adjust sensitivity and reduce false alarms.
Clean camera lenses monthly to maintain video quality.
Check battery levels for wireless devices and recharge or replace as needed.

Conclusion

Adding a device on the Eufy app is a straightforward process when you follow the right steps. From downloading the app and creating an account to scanning the QR code and connecting to Wi-Fi, each stage is designed to be user-friendly and secure. With this guide, you now have the knowledge to set up any Eufy Security product—whether it’s a camera, doorbell, or smart lock—with confidence.

Remember to use a 2.4GHz Wi-Fi network, keep your phone close during pairing, and double-check your Wi-Fi password. If you run into issues, the troubleshooting tips above will help you get back on track quickly.

Once your device is online, take time to customize settings like motion detection and notifications to match your lifestyle. Regular maintenance and updates will ensure your Eufy system stays reliable and effective for years to come.

Welcome to smarter, safer home security—your Eufy devices are now ready to protect what matters most.