How to Add Face Recognition Eufy

This guide walks you through how to add face recognition Eufy to your compatible Eufy cameras and doorbells. You’ll learn setup, customization, and troubleshooting to enhance your smart home security with intelligent facial detection.

Key Takeaways

• Check device compatibility: Only select Eufy models support face recognition—verify yours before starting.
• Use the Eufy Security app: All face recognition setup and management happens within the official mobile app.
• Create a face database: Add known faces manually by uploading photos or using real-time captures from your camera.
• Enable smart notifications: Receive alerts only for recognized or unknown faces to reduce false alarms.
• Adjust sensitivity settings: Fine-tune detection accuracy to match your environment and lighting conditions.
• Regularly update your library: Keep your face database current by adding new people and removing outdated entries.
• Troubleshoot common issues: Resolve connection, recognition, or app errors with simple fixes like restarting devices or re-enrolling faces.

Introduction: Why Face Recognition on Eufy Makes Sense

Imagine your front doorbell recognizing your teenager returning from school—and instantly sending you a notification saying, “Alex is home.” Or your backyard camera distinguishing between your neighbor walking their dog and a stranger lingering too long. That’s the power of face recognition Eufy—a smart feature that turns passive surveillance into proactive, personalized security.

Eufy, a leader in privacy-focused home security, offers advanced AI-powered face recognition on many of its newer cameras and video doorbells. Unlike basic motion detection that alerts you to every squirrel or passing car, face recognition helps you focus on what truly matters: people you know—and those you don’t.

In this comprehensive guide, you’ll learn exactly how to add face recognition Eufy to your compatible devices. We’ll cover everything from checking compatibility and setting up your face database to customizing alerts and troubleshooting common issues. Whether you’re a tech newbie or a seasoned smart home enthusiast, this step-by-step walkthrough will have your Eufy system recognizing faces in no time.

Step 1: Confirm Your Eufy Device Supports Face Recognition

Before diving into setup, it’s crucial to confirm that your Eufy device actually supports face recognition. Not all Eufy cameras or doorbells include this feature—it’s typically available on newer, higher-end models with built-in AI processing.

Which Eufy Models Support Face Recognition?

As of 2024, the following Eufy devices support face recognition:

• Eufy Video Doorbell Dual (Wired and Battery)
• Eufy Cam 2C Pro
• Eufy Cam 3 and Cam 3C (with HomeBase 3)
• Eufy SoloCam S40 and S50
• Eufy Indoor Cam S220 and S230
• Eufy Floodlight Cam E340

If you own one of these models, you’re in luck! If not, don’t worry—many Eufy devices still offer excellent motion detection and person detection, just without facial identification.

How to Check Compatibility in the App

Even if your model is listed, double-check within the Eufy Security app:

1. Open the Eufy Security app on your smartphone (iOS or Android).
2. Tap on your camera or doorbell from the home screen.
3. Go to Device Settings > AI Detection or Smart Detection.
4. Look for an option labeled Face Recognition or Face Database.

If you see this option, your device supports the feature. If not, your model may not include it—or a firmware update may be needed.

Update Firmware if Needed

Sometimes, face recognition is added via software updates. To ensure your device has the latest capabilities:

• Go to Device Settings > Firmware Update.
• Tap Check for Updates.
• If an update is available, follow the prompts to install it (ensure your device is charged or plugged in).

After updating, restart your device and recheck the AI Detection menu.

Step 2: Set Up Your Eufy Security App

The Eufy Security app is your command center for managing face recognition. If you haven’t already, download and set it up before proceeding.

Download and Install the App

Available on both the Apple App Store and Google Play Store, search for “Eufy Security” and install the official app. Avoid third-party clones—only the genuine app supports full functionality.

Create or Log In to Your Account

If you’re new to Eufy:

1. Open the app and tap Sign Up.
2. Enter your email, create a strong password, and verify your email address.
3. Follow the on-screen prompts to add your device (if not already done).

If you already have an account, simply log in with your credentials.

Add Your Camera or Doorbell (If Not Already Done)

If your device isn’t linked to the app yet:

• Tap the + icon on the home screen.
• Select Add Device and follow the pairing instructions (usually involving scanning a QR code on the device or HomeBase).
• Ensure your phone and Eufy device are on the same Wi-Fi network during setup.

Once added, your device will appear on the app’s home screen, ready for configuration.

Step 3: Enable Face Recognition in the App

Now that your device is connected, it’s time to activate face recognition.

Navigate to AI Detection Settings

1. Tap on your camera or doorbell from the app home screen.
2. Go to Device Settings (usually a gear icon).
3. Scroll down and select AI Detection or Smart Detection.

Turn On Face Recognition

Inside the AI Detection menu, you’ll see toggles for various features like Person Detection, Vehicle Detection, and Face Recognition.

• Toggle Face Recognition to On.
• You may see a prompt explaining privacy features—Eufy processes face data locally on the device, not in the cloud, which enhances privacy.

Tap Confirm or Save to enable the feature.

Set Detection Sensitivity (Optional but Recommended)

To reduce false alerts:

• Adjust the Face Detection Sensitivity slider (usually Low, Medium, or High).
• Start with Medium for balanced performance.
• In low-light areas, consider High; in busy streets, Low may prevent over-alerting.

You can always tweak this later based on real-world performance.

Step 4: Build Your Face Database

Face recognition only works if your Eufy system knows who to look for. This is where you build your face database—a collection of known individuals your camera will recognize.

Access the Face Database

1. In the app, go back to Device Settings > AI Detection.
2. Tap Face Database or Manage Faces.
3. You’ll see an option to Add New Face.

Add Known Faces Manually

You can add people in two ways: by uploading a photo or using a live capture from your camera.

Method 1: Upload a Photo

• Tap Add New Face.
• Select Upload Photo.
• Choose a clear, front-facing photo from your phone’s gallery (e.g., a driver’s license, selfie, or family photo).
• Ensure the face is well-lit, unobstructed, and takes up at least 20% of the image.
• Enter the person’s name (e.g., “Mom,” “Delivery Driver,” “Neighbor John”).
• Tap Save.

Tip: Use multiple angles if possible. Some users upload 2–3 photos per person for better accuracy.

Method 2: Use Live Capture

• Tap Add New Face > Capture from Camera.
• Have the person stand in front of your Eufy camera or doorbell.
• Wait for the camera to detect their face (you’ll see a bounding box).
• Tap Capture when the face is clear and centered.
• Name the person and save.

This method is great for family members who are often at home—just ask them to walk past the camera while you’re setting it up.

Add Multiple People

Repeat the process for everyone you want recognized:

• Family members
• Regular visitors (e.g., babysitters, cleaners)
• Trusted neighbors (if they frequently walk by)
• Delivery personnel (optional, but helpful for package alerts)

Aim for at least 5–10 known faces to maximize the system’s usefulness.

Edit or Delete Faces Later

To update your database:

• Go to Face Database.
• Tap on any saved face to rename, add more photos, or delete the entry.
• Regularly review and clean up outdated entries (e.g., former roommates or seasonal workers).

Step 5: Customize Alerts and Notifications

One of the biggest benefits of face recognition is smarter alerts. Instead of getting notified every time someone walks by, you can choose who triggers a notification.

Set Up Smart Notifications

1. Go to Device Settings > Notifications.
2. Tap Smart Alerts or Face-Based Alerts.
3. Choose your preference:

• Notify for Unknown Faces Only: Get alerts only when someone not in your database is detected. Ideal for security monitoring.
• Notify for All Faces: Get alerts for both known and unknown people. Useful if you want to track when family members arrive home.
• Custom Alerts: Select specific individuals to notify you about (e.g., “Alert me only when Dad arrives”).

For most users, Notify for Unknown Faces Only strikes the best balance between security and convenience.

Adjust Notification Timing

To avoid alert fatigue:

• Set a Notification Cooldown (e.g., 5–10 minutes) so you don’t get repeated alerts for the same person.
• Use Do Not Disturb schedules (e.g., mute alerts from 10 PM to 7 AM).

Test Your Alerts

Ask a family member to walk past the camera while you watch the app. You should receive a notification with their name (if recognized) or “Unknown Person” (if not). This confirms everything is working.

Step 6: Optimize Performance with Best Practices

To get the most accurate and reliable face recognition, follow these tips:

Ensure Good Lighting

Face recognition works best in well-lit conditions. If your camera is in a dim area:

• Install motion-activated lighting nearby.
• Use Eufy cameras with night vision (most do), but note that recognition accuracy may drop in very low light.

Position Your Camera Correctly

Mount your camera or doorbell at eye level (about 5–6 feet high) and angled slightly downward. Avoid placing it where people walk too close or too far away.

Keep Faces Clear and Unobstructed

Hats, sunglasses, masks, or scarves can reduce accuracy. Encourage family members to remove these when possible—or add multiple photos with different looks.

Update Your Database Regularly

Children grow, people change hairstyles, and new visitors arrive. Revisit your face database every few months to add new faces and remove old ones.

Use Multiple Cameras for Full Coverage

If you have several entry points, consider adding face recognition to multiple cameras. This ensures no one slips through the cracks.

Troubleshooting Common Face Recognition Issues

Even with perfect setup, you might encounter hiccups. Here’s how to fix the most common problems.

Issue: Face Not Recognized

Possible Causes & Fixes:

• Poor photo quality: Re-upload a clearer, higher-resolution image.
• Face too small in frame: Reposition the camera or ask the person to stand closer.
• Low lighting: Improve lighting or use a camera with better night vision.
• Outdated firmware: Check for and install updates.

Issue: False Alerts for Known People

Solutions:

• Lower the Face Detection Sensitivity to reduce over-triggering.
• Add more photos of the person from different angles.
• Ensure the person isn’t wearing something that obscures their face (e.g., a hoodie).

Issue: App Not Showing Face Recognition Option

Try This:

• Confirm your device model supports the feature.
• Update the Eufy Security app to the latest version.
• Restart your phone and the Eufy device.
• Reinstall the app if necessary.

Issue: Delayed or Missed Notifications

Check:

• Your phone’s notification settings (ensure Eufy has permission).
• Wi-Fi signal strength near the camera.
• Battery level (for battery-powered devices).

Conclusion: Smarter Security Starts with Face Recognition

Adding face recognition Eufy to your security system transforms it from a simple monitoring tool into an intelligent guardian. By recognizing who’s at your door or in your yard, you gain peace of mind, reduce false alarms, and respond faster to real threats.

From confirming compatibility and building your face database to customizing alerts and optimizing performance, this guide has walked you through every step. Remember, the key to success is consistency—keep your database updated, adjust settings as needed, and take advantage of Eufy’s privacy-first, local processing model.

With face recognition enabled, your Eufy system doesn’t just see motion—it sees people. And that makes all the difference in creating a truly smart, secure home.