How to Add Faces to Eufy

Adding faces to your Eufy security system helps you identify familiar people and reduce false alerts. This guide walks you through setting up facial recognition, managing profiles, and troubleshooting common issues—so you get smarter, more accurate notifications every time.

Key Takeaways

Facial recognition improves alert accuracy: By teaching your Eufy camera who’s who, you’ll get fewer false alarms from strangers or delivery drivers.
Setup requires the Eufy app and a compatible device: Only certain Eufy cameras and doorbells support facial recognition—check compatibility first.
High-quality images are essential: Clear, well-lit photos of faces help the AI learn faster and recognize people more reliably.
You can add multiple faces and edit them anytime: Update profiles as needed for family, friends, or frequent visitors.
Privacy is built-in: All facial data is stored locally on your device—no cloud uploads unless you choose otherwise.
Regular updates improve performance: Keep your Eufy app and firmware updated for the best facial recognition experience.
Troubleshooting is simple: If recognition fails, check lighting, camera angle, or retrain the face with new photos.

How to Add Faces to Eufy: A Complete Step-by-Step Guide

Imagine this: You’re at work, and your Eufy camera sends an alert. But instead of wondering “Who’s at the door?” you instantly know it’s your neighbor dropping off a package—because your camera recognized their face. That’s the power of facial recognition on Eufy.

Adding faces to your Eufy security system isn’t just a cool feature—it’s a smart way to reduce false alerts, improve home security, and make your smart home even smarter. Whether you’re using an Eufy doorbell, indoor camera, or outdoor security cam, this guide will show you exactly how to set up facial recognition, manage profiles, and get the most out of your device.

In this comprehensive how-to guide, you’ll learn:

Which Eufy devices support facial recognition
How to add a new face using the Eufy app
Best practices for capturing high-quality face images
How to edit, delete, or update existing face profiles
Troubleshooting tips for common issues
Privacy and security considerations

By the end, you’ll have a fully personalized facial recognition system that knows your family, friends, and frequent visitors—and ignores strangers. Let’s get started!

What Is Facial Recognition on Eufy?

Facial recognition on Eufy uses artificial intelligence (AI) to detect and identify human faces in video footage. When your camera spots a person, it compares their face to a database of known individuals you’ve added. If there’s a match, you’ll get a personalized alert like “Sarah is at the front door” instead of a generic “Motion detected.”

Visual guide about How to Add Faces to Eufy

Image source: pricerunner.dk

This feature is especially useful for:

Reducing false alerts: No more notifications every time a delivery driver or mail carrier passes by.
Enhancing security: Get instant alerts when an unknown person approaches your home.
Improving convenience: Automate actions like turning on lights when a family member arrives.

Eufy’s system is designed with privacy in mind. Unlike some competitors, Eufy processes facial data locally on the device—not in the cloud—unless you opt into cloud storage. This means your personal information stays secure and private.

Which Eufy Devices Support Facial Recognition?

Not all Eufy cameras support facial recognition. Before you begin, make sure your device is compatible. As of 2024, the following Eufy models support facial recognition:

Visual guide about How to Add Faces to Eufy

Image source: notebookcheck.net

Eufy Video Doorbell (Wired and Battery)
Eufy Security Cam 2C and 2C Pro
Eufy Security Cam 2 Pro
Eufy Security Cam E and E Pro
Eufy Indoor Cam 2K and Pan & Tilt 2K
Eufy Floodlight Cam 2 Pro
Eufy SoloCam S40 and S40 Pro

If you’re unsure whether your model supports facial recognition, check the product page on the Eufy website or look for “Person Detection” and “Facial Recognition” in the app settings.

Note: Older models like the original EufyCam or Eufy Indoor Cam C24 do not support facial recognition.

Step 1: Update Your Eufy App and Device Firmware

Before adding faces, ensure your Eufy app and device firmware are up to date. Outdated software can cause compatibility issues or prevent facial recognition from working properly.

How to Update the Eufy App

Open your phone’s app store (Google Play or Apple App Store).
Search for “Eufy Security.”
If an update is available, tap “Update.”
Launch the app and log in to your account.

How to Update Device Firmware

Open the Eufy app and go to the home screen.
Tap on the camera or doorbell you want to update.
Tap the gear icon (Settings) in the top-right corner.
Scroll down and tap “Device Settings” > “Firmware Update.”
If an update is available, tap “Update Now” and wait for the process to complete.

Tip: Firmware updates may take a few minutes. Keep your device powered and connected to Wi-Fi during the update.

Step 2: Enable Person Detection and Facial Recognition

Facial recognition only works if person detection is turned on. Here’s how to enable both features:

Enable Person Detection

Open the Eufy app and select your camera or doorbell.
Tap the gear icon to open Settings.
Go to “Detection Settings” or “AI Detection.”
Toggle on “Person Detection.”
Adjust sensitivity if needed (higher sensitivity = more alerts).

Enable Facial Recognition

In the same “Detection Settings” menu, look for “Facial Recognition” or “Face Recognition.”
Toggle the switch to “On.”
You may see a prompt explaining how facial data is stored. Read it and tap “Enable” to confirm.

Note: Some devices require you to enable “Advanced AI Detection” first. If you don’t see the facial recognition option, check for this setting.

Step 3: Add a New Face to Your Eufy System

Now it’s time to teach your camera who to recognize. Follow these steps to add a face:

Step 3.1: Open the Face Management Menu

In the Eufy app, go to your camera’s live view.
Tap the gear icon (Settings).
Scroll down and tap “Face Management” or “Face Library.”
Tap “Add Face” or the “+” button.

Step 3.2: Capture or Upload a Photo

You have two options: take a new photo or upload one from your gallery.

Option A: Take a New Photo

Tap “Take Photo.”
Position the person in front of the camera. Make sure their face is clearly visible and well-lit.
Tap the shutter button to capture the image.
Adjust the crop box to focus on the face (the app will guide you).
Tap “Next.”

Option B: Upload from Gallery

Tap “Choose from Gallery.”
Select a clear, front-facing photo of the person.
Crop the image to highlight the face.
Tap “Next.”

Step 3.3: Name the Face

Enter a name for the person (e.g., “Mom,” “John,” “Delivery Driver”).
Tap “Save.”

Your camera will now begin learning the face. The more high-quality images you provide, the better the recognition will be over time.

Step 4: Improve Recognition with Multiple Photos

For best results, add multiple photos of the same person from different angles, lighting conditions, and expressions. This helps the AI recognize them even if they’re wearing a hat, sunglasses, or have changed hairstyles.

How to Add More Photos to an Existing Face

Go to “Face Management” in the app.
Tap on the person’s name.
Tap “Add Photo” or “+” under their profile.
Capture or upload a new image.
Save the update.

Pro Tip: Take photos during different times of day—morning, afternoon, and evening—to account for changing lighting.

Step 5: Manage and Edit Face Profiles

You can edit, rename, or delete face profiles at any time. Here’s how:

Edit a Face Profile

Go to “Face Management.”
Tap the person’s name.
Tap “Edit” or the pencil icon.
Change the name, add photos, or remove old ones.
Tap “Save.”

Delete a Face Profile

In “Face Management,” tap the person’s name.
Tap “Delete” or the trash icon.
Confirm the deletion.

Warning: Deleting a profile removes all associated data. The camera will no longer recognize that person until you re-add them.

Step 6: Use Facial Recognition in Alerts and Automation

Once faces are added, your Eufy camera will start sending personalized alerts. You can also use facial recognition to trigger smart home actions.

Customize Alert Messages

Go to “Detection Settings.”
Tap “Alert Settings” or “Notification Preferences.”
Choose “Custom Alerts” or “Face-Based Alerts.”
Select which faces should trigger notifications.
Customize the alert message (e.g., “Dad is home!”).

Set Up Automation with Smart Scenes

In the Eufy app, go to “Smart Scenes” or “Automation.”
Tap “Create New Scene.”
Set the trigger: “When [Person] is detected.”
Choose an action: “Turn on lights,” “Send notification,” or “Start recording.”
Save the scene.

Example: Create a scene that turns on your porch light when “Mom” is detected after dark.

Best Practices for Accurate Facial Recognition

To get the most out of facial recognition, follow these tips:

Ensure good lighting: Avoid backlighting or extreme shadows. Natural light works best.
Keep the camera clean: Dust or smudges on the lens can blur faces.
Position the camera correctly: Mount it at eye level and angle it toward common entry points.
Update profiles regularly: Add new photos if someone changes their appearance.
Avoid obstructions: Trees, bushes, or decorations shouldn’t block the camera’s view.

Remember: Facial recognition works best when the person is facing the camera directly. Side profiles or extreme angles may reduce accuracy.

Troubleshooting Common Issues

Even with perfect setup, you might run into problems. Here’s how to fix the most common issues:

Issue 1: Camera Doesn’t Recognize a Known Face

Solution: The person may be wearing something that obscures their face (hat, mask, sunglasses). Try adding a new photo with the accessory on. Also, check lighting—low light can reduce accuracy.

Issue 2: Too Many False Alerts from Strangers

Solution: Lower the person detection sensitivity in “Detection Settings.” You can also mark unknown faces as “Not Interested” in the app to help the AI learn.

Issue 3: Facial Recognition Option Is Missing

Solution: Confirm your device model supports the feature. If it does, update the app and firmware. If the option still doesn’t appear, contact Eufy support.

Issue 4: App Crashes When Adding a Face

Solution: Restart the app and your phone. Clear the app cache (in phone settings) and try again. If the problem persists, reinstall the Eufy app.

Issue 5: Face Not Saved After Adding

Solution: Ensure you have a stable internet connection. Sometimes the app fails to sync. Try adding the face again and wait a few minutes for it to appear.

Privacy and Security: How Eufy Protects Your Data

Privacy is a top concern with facial recognition. Eufy takes several steps to protect your information:

Local processing: Face data is analyzed on the device, not sent to the cloud (unless you enable cloud storage).
Encrypted storage: All data is encrypted using AES-256 encryption.
No facial data sharing: Eufy does not share your facial data with third parties.
User control: You can delete face profiles and data at any time.

If you’re concerned about privacy, disable cloud storage and use local-only mode. Your footage and face data will remain on your device.

Conclusion: Make Your Eufy Smarter with Facial Recognition

Adding faces to your Eufy security system is a simple yet powerful way to enhance your smart home experience. By teaching your camera who’s who, you’ll enjoy fewer false alarms, more accurate alerts, and greater peace of mind.

From setup to troubleshooting, this guide has covered everything you need to know. Remember to keep your app updated, use high-quality photos, and manage your face profiles regularly. With a little effort, your Eufy camera will become an intelligent guardian that knows your family by sight.

Ready to get started? Open the Eufy app, add your first face, and watch your home security system get smarter every day.