How to Add People to Eufy Security

This guide walks you through how to add people to Eufy Security so family or trusted friends can view cameras and receive alerts. You’ll learn to share access securely, set user permissions, and troubleshoot common issues.

Key Takeaways

• Use the Eufy Security app: All user management happens within the official mobile app—no web portal required.
• Invite via email or phone number: Share access by sending an invitation to a valid email or mobile number linked to a Eufy account.
• Set custom permissions: Choose whether users can view live feeds, receive alerts, or control devices like doorbells and locks.
• Home and Away modes matter: Users will only see devices active in their assigned home mode (e.g., “Home” or “Away”).
• Revoke access anytime: Remove users instantly from the app if they no longer need access.
• Two-factor authentication (2FA) recommended: Protect shared accounts by enabling 2FA on your primary Eufy account.
• Guest access is limited: Guests can view cameras but cannot change settings or add other users.

Introduction: Why Share Access to Your Eufy Security System?

So, you’ve set up your Eufy Security cameras, doorbells, or smart locks—great! But what if your partner, roommate, or trusted neighbor needs to check the front door while you’re away? Or maybe you want your teen to see who’s at the gate after school? That’s where adding people to Eufy Security comes in.

Eufy makes it simple to share access without giving out your login credentials. Instead, you invite others to join your “home” within the Eufy Security app. They get their own account and can view live feeds, receive motion alerts, or even unlock doors—depending on the permissions you set.

In this guide, we’ll walk you through every step of how to add people to Eufy Security, from sending invitations to managing user roles. Whether you’re sharing with family, roommates, or temporary helpers like dog walkers, you’ll learn how to do it safely and efficiently. Plus, we’ll cover troubleshooting tips and best practices to keep your smart home secure.

By the end, you’ll be able to confidently grant access, customize permissions, and revoke it when needed—all from your smartphone.

Prerequisites: What You Need Before Adding Users

Before you start inviting others, make sure you have a few things ready:

• A verified Eufy Security account: You must be the primary account holder (admin) of the home you want to share.
• The latest version of the Eufy Security app: Download it from the App Store (iOS) or Google Play (Android). Older versions may not support all sharing features.
• Stable internet connection: Both your device and the person you’re inviting should have reliable Wi-Fi or cellular data.
• Email or phone number of the person you’re inviting: They’ll need this to create or log into their Eufy account.
• Devices already set up: Cameras, doorbells, or sensors should be added to your home in the app before sharing.

Pro Tip: If you’re sharing with someone who doesn’t have a Eufy account yet, they’ll need to download the app and create one using the same email or phone number you use to invite them.

Step 1: Open the Eufy Security App and Navigate to Your Home

Start by launching the Eufy Security app on your smartphone or tablet. If you’re not already logged in, enter your credentials.

Once inside, you’ll see the main dashboard showing your cameras, doorbells, and other devices. At the top of the screen, you’ll notice a dropdown menu or tab labeled with your home name (e.g., “My Home” or “Smith Residence”). This is important—because Eufy supports multiple homes (like a primary residence and a vacation cabin), you need to make sure you’re in the correct one before adding users.

How to Switch Between Homes (If Needed)

If you manage more than one location:

1. Tap the home name at the top of the screen.
2. Select the home you want to share access to from the list.
3. Wait a moment for the devices to load.

Now you’re ready to invite someone to this specific home.

Step 2: Access the “People” or “Users” Section

With the correct home selected, look for the “People” or “Users” option. This is usually found in one of two places:

• In the bottom navigation bar (look for an icon that looks like two people or a user silhouette).
• Under the main menu (tap the three-line “hamburger” icon in the top-left corner, then scroll to “People” or “Manage Users”).

Tap on it to open the user management screen. Here, you’ll see a list of people who already have access to this home (if any), along with their roles (Admin, Member, or Guest).

Understanding User Roles in Eufy Security

Eufy uses three main user types:

• Admin: Full control—can add/remove users, change settings, arm/disarm systems, and manage devices. Only one admin per home (usually you).
• Member: Can view live feeds, receive alerts, and control devices (like unlocking a door), but cannot add other users or change system settings.
• Guest: Limited access—can view live camera feeds and recorded videos, but cannot receive alerts or control devices.

Choose the role that best fits the person you’re inviting. For family members, “Member” is usually ideal. For temporary helpers like house sitters, “Guest” may be safer.

Step 3: Send an Invitation to a New User

Now it’s time to invite someone. Tap the “+” or “Invite” button (usually in the top-right corner of the People screen).

You’ll be prompted to enter the person’s email address or phone number. Make sure it’s accurate—this is how they’ll receive the invitation.

Entering Contact Information

Type in the email or phone number exactly as it appears in their Eufy account (or the one they’ll use to create one). If they already have a Eufy account, they’ll get a notification. If not, they’ll receive an email or SMS with a link to download the app and sign up.

After entering the contact info, select the user role (Admin, Member, or Guest). As mentioned, only choose “Admin” if you fully trust the person and want them to have full control.

Then, tap “Send Invitation.”

Example: You’re inviting your spouse, Sarah. You enter her email (sarah@example.com), select “Member,” and send. She gets an email saying, “You’ve been invited to join [Your Name]’s home on Eufy Security.”

Step 4: The Invitee Accepts the Invitation

The person you invited now needs to accept the invitation. Here’s what they should do:

1. Open the email or SMS invitation.
2. Tap the link provided (this will open the Eufy Security app or redirect them to download it).
3. If they don’t have an account, they’ll be guided to create one using the same email or phone number.
4. Once logged in, they’ll see a prompt to “Join Home” or “Accept Invitation.”
5. Tap “Accept,” and they’re in!

After acceptance, they’ll appear in your People list with the role you assigned. They can now open the Eufy app, select your home, and start viewing cameras or receiving alerts—depending on their permissions.

Pro Tip: If the invitee doesn’t see the invitation, ask them to check their spam folder or ensure they’re using the correct email/phone number.

Step 5: Customize Permissions (Optional but Recommended)

While Eufy automatically assigns basic permissions based on the user role, you can fine-tune what each person can do—especially for Members and Guests.

To adjust permissions:

1. Go back to the People section.
2. Tap on the user’s name.
3. Look for “Permissions” or “Access Settings.”
4. Toggle options like:
   • View live camera feeds
   • Receive motion alerts
   • View recorded videos
   • Control smart locks or doorbells
   • Arm/disarm the security system
5. Save your changes.

Example: You invite your dog walker as a Guest. You allow them to view the front door camera but disable alerts and device control. That way, they can check if the dog is outside but can’t accidentally unlock the door.

Home Mode Considerations

Eufy uses “Home” and “Away” modes to organize devices. When you add a user, they’ll only see devices assigned to the mode they’re invited to. For example:

• If your indoor cameras are in “Home” mode and outdoor cameras in “Away” mode, a user invited to “Home” won’t see the outdoor feeds unless you adjust the settings.

To fix this:

1. Go to Home Settings > Home/Away Mode.
2. Assign devices to the correct mode.
3. Re-invite the user if necessary, or adjust their access under Permissions.

Step 6: Managing Existing Users

Over time, you may need to update user roles or remove access. Here’s how:

Changing a User’s Role

1. Go to People.
2. Tap the user’s name.
3. Select a new role (e.g., change from Guest to Member).
4. Confirm the change.

Note: You cannot change an Admin role unless you transfer ownership (see below).

Removing a User

If someone no longer needs access:

1. Go to People.
2. Tap the user’s name.
3. Scroll down and tap “Remove User” or “Revoke Access.”
4. Confirm the action.

Once removed, they lose all access immediately. They won’t be able to view cameras, receive alerts, or control devices.

Important: Removing a user does not delete their Eufy account—only their access to your home.

Transferring Admin Ownership (Advanced)

If you’re moving out or handing over control:

1. Go to People.
2. Tap the user you want to make Admin.
3. Select “Make Admin” (only available if you’re the current Admin).
4. Confirm the transfer.

After transfer, you become a Member (or Guest, depending on settings), and the new Admin can manage the home.

Best Practices for Sharing Eufy Security Access

To keep your smart home secure while sharing access, follow these tips:

• Only invite people you trust: Even with limited permissions, users can see sensitive areas of your home.
• Use strong, unique passwords: Ensure your primary Eufy account has a strong password and enable two-factor authentication (2FA).
• Regularly review user access: Check the People list monthly and remove inactive users.
• Limit device control for Guests: Avoid giving Guests the ability to unlock doors or disarm alarms.
• Educate users: Let them know how to use the app responsibly—like not sharing screenshots publicly.
• Use temporary access for short-term needs: For house sitters or repair workers, consider setting a reminder to remove them after their task is done.

Troubleshooting Common Issues

Even with clear steps, things can go wrong. Here’s how to fix common problems:

Invitation Not Received

• Check the email/phone number for typos.
• Ask the invitee to check spam/junk folders.
• Ensure they’re using the correct contact info to sign up.
• Resend the invitation from the People section.

User Can’t See Devices

• Verify the user accepted the invitation.
• Check that devices are assigned to the correct Home/Away mode.
• Confirm the user’s permissions allow viewing those devices.
• Restart the app or log out and back in.

App Crashes or Freezes When Adding Users

• Update the Eufy Security app to the latest version.
• Restart your phone or tablet.
• Clear the app cache (via phone settings).
• Try adding the user from a different device.

“User Already Exists” Error

This means the email or phone number is already linked to another Eufy account. Solutions:

• Ask the person to log in with that account and accept the invitation.
• If it’s a mistake, have them create a new Eufy account with a different email.
• Contact Eufy support if the account is compromised or inaccessible.

Can’t Remove a User

• Ensure you’re the Admin—only Admins can remove users.
• Check your internet connection.
• Try removing the user from a different device.
• If all else fails, contact Eufy customer support.

Conclusion: Share Smart, Stay Secure

Adding people to Eufy Security is a powerful feature that enhances convenience and safety. Whether you’re sharing access with family, roommates, or temporary helpers, the process is straightforward—and fully customizable.

By following this guide, you’ve learned how to add people to Eufy Security step by step: from sending invitations and setting roles to managing permissions and troubleshooting issues. You now have the tools to share your smart home responsibly, keeping your space secure while giving trusted individuals the access they need.

Remember: always review user access regularly, use strong security practices, and choose permissions wisely. With Eufy’s flexible sharing system, you can enjoy peace of mind—knowing your home is protected, and the right people are in the loop.

Ready to share? Open the Eufy app, invite a loved one, and take the first step toward a smarter, more connected home.