How to Add Someone on Eufy

This guide walks you through how to add someone on Eufy so they can view and manage your security devices. Whether it’s a family member, roommate, or caregiver, sharing access is simple and secure with the Eufy app.

Key Takeaways

• Use the Eufy Security app: All user management happens within the official Eufy app—no web portal required.
• Invite via email or phone number: Add users by entering their registered email or phone number linked to their Eufy account.
• Choose permission levels: Assign roles like “Admin” or “Viewer” to control what others can do with your devices.
• Ensure both users have updated apps: Compatibility issues often arise from outdated software—keep everything current.
• Verify network stability: A strong Wi-Fi connection ensures smooth invitation delivery and device syncing.
• Accept invitations promptly: Recipients must accept the invite within 7 days before it expires.
• Revoke access anytime: You can remove users instantly if trust changes or access is no longer needed.

Introduction: Why Sharing Access Matters

Smart home security isn’t just about protecting your space—it’s also about peace of mind for everyone who matters to you. Whether you’re letting your partner check the front door camera while you’re at work, giving your teen access to the garage camera, or allowing a trusted neighbor to monitor your home while you’re on vacation, knowing how to add someone on Eufy is essential.

Eufy, known for its privacy-focused, local-storage security cameras and doorbells, makes sharing access simple and secure. Unlike some competitors that rely heavily on cloud services, Eufy gives you full control over who sees your footage—and what they can do with it. In this guide, we’ll walk you through every step of adding a new user to your Eufy system, from sending the invitation to managing permissions and troubleshooting common issues.

By the end of this article, you’ll be able to confidently share your Eufy devices with others while maintaining security and clarity about access levels. Let’s get started!

Prerequisites: What You Need Before Adding Someone

Before you begin the process of adding someone on Eufy, make sure you have the following in place. Skipping these steps can lead to frustration or failed invitations.

1. A Registered Eufy Account

You must be the primary account holder (admin) of your Eufy system. If you haven’t set up your account yet, download the Eufy Security app from the Apple App Store or Google Play Store, create an account using your email or phone number, and follow the on-screen setup instructions.

2. The Person You’re Adding Must Have a Eufy Account

The person you want to add must already have their own Eufy account. They don’t need to own devices—just an active account registered with their email or phone number. If they don’t have one, ask them to download the app and sign up first.

3. Updated App and Firmware

Ensure both your app and your Eufy devices are running the latest software. Outdated versions may not support user-sharing features or could cause sync errors. To check for updates:

• Open the Eufy Security app.
• Go to Settings > About > Check for Updates.
• For device firmware, go to Device Settings > select your device > Firmware Update.

4. Stable Internet Connection

A strong Wi-Fi signal is crucial. Weak connections can delay or prevent invitation delivery. If you’re near your router and still having issues, try restarting your router or moving closer to it during setup.

5. Device Compatibility

Most Eufy devices support user sharing, including:

• Eufy Security Cameras (Indoor, Outdoor, Floodlight, etc.)
• Video Doorbells (Wired and Battery)
• Smart Locks
• HomeBase 2 and HomeBase 3 hubs

However, very old models (pre-2019) may have limited sharing capabilities. Check your device’s manual or Eufy’s support page if unsure.

Step-by-Step: How to Add Someone on Eufy

Now that you’re prepared, let’s dive into the actual process. Adding someone on Eufy takes just a few minutes and involves only a handful of taps in the app.

Step 1: Open the Eufy Security App

Launch the Eufy Security app on your smartphone or tablet. Make sure you’re logged into your admin account—the one that owns the devices you want to share.

Step 2: Navigate to Device Settings

From the home screen, tap on the device you want to share (e.g., your front door camera). This opens the live view or playback screen. Look for the gear icon (⚙️) in the top-right corner—this is the Device Settings button. Tap it.

Step 3: Select “Share Device”

Scroll down in the Device Settings menu until you see the option labeled Share Device or User Management. Tap it. You’ll now see a list of current users (likely just yourself) and an option to add a new one.

Step 4: Enter the Recipient’s Information

Tap Add User or Invite User. You’ll be prompted to enter either:

• The recipient’s email address, or
• Their phone number (if they registered with a phone number)

Double-check the spelling! Even a small typo can prevent the invitation from being delivered.

Step 5: Choose Permission Level

This is a critical step. Eufy offers two main permission levels:

• Admin: Can view live feeds, review recordings, adjust settings, add/remove other users, and delete the device from the account. Only grant this to people you fully trust.
• Viewer: Can only view live feeds and recorded videos. Cannot change settings or manage users. Ideal for family members, babysitters, or neighbors.

Select the appropriate role based on how much control you want the person to have. You can always change this later.

Step 6: Send the Invitation

After selecting the permission level, tap Send Invitation. The app will confirm that the invite has been sent. The recipient will receive a notification in their Eufy app and/or an email/SMS (depending on their notification preferences).

Step 7: Recipient Accepts the Invitation

The person you invited must open their Eufy app, go to Notifications or Invitations, and tap Accept. Once accepted, the shared device will appear in their app under “Shared Devices.”

Pro Tip: If they don’t see the invitation, ask them to check their spam folder (for email) or ensure they’re logged into the correct account.

Managing Shared Users After Setup

Adding someone on Eufy isn’t a one-and-done task—you may need to adjust permissions or remove access later. Here’s how to manage shared users effectively.

Changing Permission Levels

To upgrade or downgrade a user’s access:

• Go back to Device Settings > Share Device.
• Tap on the user’s name.
• Select a new permission level (Admin or Viewer).
• Save changes.

The change takes effect immediately—no need to re-invite them.

Removing a User

If someone no longer needs access (e.g., a former roommate or temporary helper):

• Navigate to Device Settings > Share Device.
• Find the user and tap the trash bin icon or “Remove” button.
• Confirm the action.

They’ll lose access instantly and won’t be able to view the device anymore. Note: This only removes access to that specific device. If you’ve shared multiple devices, you’ll need to remove them individually unless you use the “Remove All” option (available in some app versions).

Viewing Active Shared Users

To see who currently has access to your devices:

• Open the Eufy app.
• Tap your profile icon (usually top-left).
• Select My Devices or Shared Devices.
• Tap any device to see its user list under Share Device.

This helps you audit access regularly—especially useful if you’ve added several people over time.

Troubleshooting Common Issues

Even with careful setup, things can go wrong. Here are solutions to the most frequent problems when trying to add someone on Eufy.

Invitation Not Received

Symptom: The recipient says they never got the invite.

Solution:
First, confirm you entered the correct email or phone number. Then ask them to:

• Check their Eufy app notifications.
• Look in their email spam/junk folder.
• Ensure they’re logged into the right Eufy account.
• Restart the Eufy app.

If all else fails, resend the invitation. Invitations expire after 7 days, so timing matters.

“User Not Found” Error

Symptom: When you try to add someone, the app says “User not found” or “Invalid account.”

Solution:
This means the email or phone number isn’t linked to an active Eufy account. Ask the person to:

• Verify they’ve completed account registration (including email verification).
• Try logging in to confirm their account works.
• Use the exact email/phone they used during signup (case-sensitive for emails).

Device Doesn’t Appear for Recipient

Symptom: They accepted the invite, but the device isn’t showing up.

Solution:
Try these steps:

• Ask them to force-close and reopen the Eufy app.
• Have them pull down to refresh the device list.
• Ensure the device is online (check its status in your app).
• Reboot the Eufy device (unplug/replug or use the reset button).
• Update the app on both devices.

Permission Changes Not Applying

Symptom: You changed a user from Viewer to Admin, but they still can’t adjust settings.

Solution:
Sometimes the app caches old permissions. Ask the user to:

• Log out and log back into the Eufy app.
• Clear the app cache (via phone settings > apps > Eufy > storage > clear cache).
• Restart their phone.

Multiple Devices? Share Them All at Once

If you have several Eufy devices and want to share them all with the same person, you don’t have to repeat the process for each one—though Eufy doesn’t offer a true “bulk share” feature yet. However, you can speed things up by:

• Sharing your HomeBase (if you use one)—this often grants access to all connected cameras.
• Using the same email/phone for each device invite (saves typing).
• Asking the recipient to accept all invites in one session.

Best Practices for Secure Sharing

Sharing access shouldn’t compromise your security. Follow these best practices to keep your home and data safe.

Only Share With Trusted Individuals

Remember: anyone with Admin access can remove devices from your account or change critical settings. Limit Admin rights to spouses, partners, or adult family members you fully trust. Use Viewer mode for everyone else.

Regularly Review Shared Access

Set a calendar reminder every 3–6 months to review who has access to your devices. Remove anyone who no longer needs it—like a former pet sitter or out-of-town guest.

Use Strong, Unique Passwords

Encourage all users (including yourself) to use strong passwords for their Eufy accounts. Enable two-factor authentication (2FA) if available—this adds an extra layer of protection against unauthorized access.

Monitor Activity Logs (If Available)

Some Eufy models and app versions show basic activity logs, like when someone viewed a live feed. While not comprehensive, this can help you spot unusual access patterns.

Educate Recipients

Teach family members or helpers how to use the app responsibly. For example:

• Don’t share login credentials.
• Log out on shared devices (like a family tablet).
• Report suspicious activity immediately.

Conclusion: Share Smart, Stay Secure

Knowing how to add someone on Eufy empowers you to extend the benefits of your smart security system to those you care about—without sacrificing control or privacy. The process is straightforward, secure, and flexible, thanks to Eufy’s thoughtful permission system and user-friendly app design.

From sending that first invitation to managing ongoing access, you now have the tools and knowledge to share your Eufy devices confidently. Whether it’s giving your teenager a peek at the driveway camera or letting your parents check in while you’re away, shared access makes life easier and safer for everyone.

Remember: always prioritize security by choosing appropriate permission levels, keeping software updated, and reviewing access regularly. With these habits, your Eufy system will remain a trusted guardian of your home—for you and your loved ones.