How to Add Someone to Eufy Security

Adding someone to your Eufy Security system is quick and easy. This guide walks you through every step—from inviting users via the app to managing permissions and troubleshooting common issues—so you can share access safely and confidently.

Key Takeaways

• Use the Eufy Security app: All user management happens within the official mobile app, not the web portal.
• Invite via email or phone number: You can add users by entering their registered email or phone number linked to their Eufy account.
• Set custom permissions: Choose whether new users can view live feeds, receive alerts, or control devices.
• Ensure both users have updated apps: Outdated versions may prevent successful invitations or access.
• Remove access anytime: You can revoke user permissions instantly from the app if needed.
• Two-factor authentication (2FA) recommended: Enable 2FA for added security when sharing access.
• Troubleshoot with support if needed: If invitations fail, check network settings or contact Eufy support.

How to Add Someone to Eufy Security: A Complete Step-by-Step Guide

So, you’ve set up your Eufy Security system—cameras, doorbells, sensors—all working perfectly. But now you want to share access with your partner, roommate, or maybe a trusted neighbor who watches your home while you’re away. The good news? Adding someone to Eufy Security is simple, secure, and takes just a few minutes.

Whether you’re using Eufy indoor cameras, outdoor cams, video doorbells, or a full home security kit, the process for sharing access is consistent across devices. In this comprehensive guide, we’ll walk you through everything you need to know—from sending your first invitation to customizing user permissions and troubleshooting common hiccups.

By the end of this article, you’ll be able to confidently add family members, friends, or caregivers to your Eufy system, ensuring everyone stays informed and your home stays protected—without compromising security.

Why Share Access to Your Eufy Security System?

Before diving into the steps, let’s talk about why you might want to add someone to your Eufy Security setup.

First, shared access improves home safety. If you’re at work and your partner is home, they can check live camera feeds or respond to motion alerts. If you’re on vacation, a trusted friend can monitor your property and alert you to anything unusual.

Second, it’s convenient. Instead of forwarding screenshots or videos, you can give others real-time access to your system. No more missed doorbell rings or delayed alerts.

Third, it’s secure. Eufy uses end-to-end encryption for video feeds, meaning only authorized users can view your footage. When you add someone properly, you maintain control over what they can see and do.

Finally, it’s flexible. You can grant full access or limit permissions—perfect for babysitters, house sitters, or elderly parents who only need basic viewing rights.

What You’ll Need Before Getting Started

To add someone to your Eufy Security system, make sure you have the following ready:

• A registered Eufy Security account: You must be the primary account holder (admin) to invite others.
• The Eufy Security mobile app: Available for iOS and Android. Ensure it’s updated to the latest version.
• The email or phone number of the person you’re adding: They must already have a Eufy account (or be willing to create one).
• A stable internet connection: Both your device and the person you’re inviting should have reliable Wi-Fi or cellular data.
• Your Eufy devices properly set up: Cameras, doorbells, or sensors should be online and functioning.

If the person you’re adding doesn’t have a Eufy account yet, don’t worry—we’ll cover how they can create one during the invitation process.

Step 1: Open the Eufy Security App

Start by launching the Eufy Security app on your smartphone or tablet. If you haven’t downloaded it yet, search for “Eufy Security” in the App Store (iOS) or Google Play Store (Android) and install it.

Once installed, log in using your primary account credentials—the email and password you used when setting up your Eufy system.

Pro Tip: If you’ve enabled two-factor authentication (2FA), have your authentication app or SMS ready to complete the login.

After logging in, you’ll land on the home screen, which displays your connected devices—cameras, doorbells, sensors, etc. Make sure all your devices are online (indicated by a green dot or “Online” status).

Step 2: Navigate to the “Family” or “Users” Section

Now, let’s find the user management area. The exact label may vary slightly depending on your app version, but look for one of these options:

• “Family” (most common)
• “Users”
• “Shared Users”

To access it:

On iOS or Android:

1. Tap the profile icon (usually in the top-right corner of the home screen).
2. Scroll down and select “Family” or “Users”.

You’ll now see a list of current users (if any) and an option to add a new one.

Alternative Path (if the above doesn’t appear):

Some app versions place user management under device settings:

1. Go to the home screen.
2. Tap on a specific device (e.g., your front door camera).
3. Tap the gear icon (settings) in the top-right.
4. Look for “Share Device” or “User Management”.

However, the “Family” section under your profile is the most reliable and centralized way to manage all users across your entire system.

Step 3: Send an Invitation to a New User

Once you’re in the Family or Users section, tap the “+” button or “Add User” option.

You’ll be prompted to enter the email address or phone number of the person you want to invite.

Important: The person must already have a Eufy account, or they’ll need to create one using that email or phone number. If they don’t have an account, they’ll receive an invitation link to sign up.

Enter the Contact Information

Type in the email address or phone number exactly as it appears in their Eufy account. Double-check for typos—incorrect entries are a common reason invitations fail.

After entering the details, tap “Send Invitation” or “Invite”.

The app will confirm that the invitation has been sent. The recipient will receive an email or SMS with a link to accept the invitation.

What Happens Next?

The person you invited will need to:

1. Open the invitation link (via email or SMS).
2. Log in to their Eufy account (or create one if they don’t have one).
3. Accept the invitation.

Once accepted, they’ll appear in your Family/Users list and gain access to your shared devices based on the permissions you’ve set.

Step 4: Set User Permissions (Customize Access Levels)

One of the best features of Eufy Security is the ability to customize what each user can do. You’re not just giving them access—you’re controlling how much access they have.

After sending the invitation (or when managing existing users), you can set permissions.

Available Permission Levels:

• Viewer: Can view live feeds and recorded videos. Cannot change settings or receive alerts.
• Operator: Can view feeds, receive alerts, and control devices (e.g., turn on lights, talk through doorbell). Cannot change system settings.
• Admin: Full access—can add/remove users, change settings, and manage all devices. Only the primary account holder should have this level.

Recommendation: Start with “Viewer” for casual users (like a babysitter) and “Operator” for family members who need to respond to alerts.

How to Set Permissions:

1. In the Family section, tap on the user’s name.
2. Select “Permissions” or “Access Level”.
3. Choose the appropriate role (Viewer, Operator, or Admin).
4. Tap “Save” or “Confirm”.

You can change these permissions at any time. For example, if your teenager is home alone for the weekend, you might upgrade them to “Operator” so they can answer the doorbell.

Step 5: Confirm the User Has Access

After the invitation is accepted and permissions are set, it’s time to verify everything is working.

Ask the new user to:

1. Open the Eufy Security app.
2. Log in with their account.
3. Check if your devices appear on their home screen.

They should now be able to:

• View live camera feeds.
• Watch recorded videos (if cloud storage is enabled).
• Receive motion or doorbell alerts (if set to “Operator”).
• Use two-way audio (if supported by the device).

Pro Tip: Test a live feed together. Have them tap on a camera and confirm the video loads quickly and clearly.

If they don’t see your devices, double-check that:

• The invitation was accepted.
• They’re logged into the correct account.
• Your devices are online.
• Permissions are correctly assigned.

How to Add Multiple Users

You can add as many users as you need—perfect for large families, roommates, or property managers.

Simply repeat the invitation process for each person:

1. Go to Family > + Add User.
2. Enter their email or phone.
3. Set permissions.
4. Send the invitation.

Each user will receive their own invitation and can accept it independently.

Note: There’s no official limit on the number of users, but Eufy recommends keeping the list manageable for security and performance reasons.

How to Remove a User from Eufy Security

If someone no longer needs access—like a former roommate or a guest who’s returned home—you can remove them instantly.

Here’s how:

1. Open the Eufy Security app.
2. Go to Profile > Family.
3. Tap on the user’s name.
4. Select “Remove User” or “Delete”.
5. Confirm the action.

Once removed, they lose all access to your devices and will no longer receive alerts or see your feeds.

Important: Removing a user does not delete their Eufy account—only their access to your system.

Troubleshooting Common Issues

Even with a smooth process, you might run into a few bumps. Here are the most common problems and how to fix them.

Invitation Not Received

Symptoms: The person says they didn’t get the email or SMS.

Solutions:

• Check the spam/junk folder.
• Confirm the email or phone number was entered correctly.
• Resend the invitation from the app.
• Ask them to check if they have a Eufy account under a different email.

“User Not Found” Error

Symptoms: You get an error when trying to send an invitation.

Solutions:

• The email or phone number isn’t linked to a Eufy account.
• Ask the person to create a Eufy account first using that contact info.
• Ensure they’ve verified their email or phone during signup.

User Can’t See Devices

Symptoms: The person accepted the invite but sees no cameras.

Solutions:

• Verify the devices are online in your app.
• Check that permissions are set correctly (e.g., not “Viewer” if they need alerts).
• Restart the Eufy app on their device.
• Ensure they’re not using a guest or secondary profile on their phone.

App Crashes or Freezes

Solutions:

• Update the Eufy Security app to the latest version.
• Restart your phone or tablet.
• Clear the app cache (via phone settings).
• Reinstall the app if problems persist.

Two-Way Audio Not Working for Shared Users

Solutions:

• Ensure the user has “Operator” or “Admin” permissions.
• Check microphone permissions in their phone settings.
• Test audio on your end first to rule out device issues.

If none of these solutions work, contact Eufy Support through the app (Profile > Help & Support) or visit their official support page.

Best Practices for Sharing Eufy Access

To keep your home secure while sharing access, follow these best practices:

• Only invite people you trust: Once someone has access, they can see your home activity.
• Use strong, unique passwords: Encourage all users to enable 2FA.
• Review user list regularly: Remove access for people who no longer need it.
• Limit Admin access: Only you (the primary account holder) should have full control.
• Monitor activity logs: Some Eufy systems show who viewed footage and when.
• Educate users: Teach family members how to use the app responsibly.

Conclusion

Adding someone to your Eufy Security system is a smart way to enhance home safety and convenience. Whether it’s your spouse, a trusted neighbor, or a house sitter, shared access ensures someone is always watching—even when you’re not.

With just a few taps in the Eufy Security app, you can invite users, customize their permissions, and maintain full control over your devices. And if something goes wrong, the troubleshooting steps above will help you get back on track quickly.

Remember: Security is only as strong as its weakest link. By managing access carefully and following best practices, you can enjoy peace of mind knowing your home—and your data—are protected.

So go ahead, send that invitation, and share the safety.