How to Add User to Eufy - smarteufy.com

Adding a user to your Eufy security system is simple and essential for shared access among family or team members. This guide walks you through every step—from app setup to permission management—ensuring a smooth, secure experience.

Key Takeaways

Download the Eufy Security app: Available on iOS and Android, this is your main hub for managing users and devices.
Use the same Wi-Fi network: Both you and the new user should be on the same network during setup for smoother pairing.
Invite via email or phone number: Eufy allows you to send invites using either method—choose what’s most convenient.
Set custom permissions: Control what each user can see or do, like viewing live feeds or receiving alerts.
Accept the invitation promptly: The invite link expires after 24 hours, so act quickly to avoid resending.
Test access after setup: Always verify that the new user can view cameras and receive notifications as expected.
Remove users when needed: Keep your system secure by revoking access for users who no longer need it.

How to Add User to Eufy: A Complete Step-by-Step Guide

If you’ve invested in a Eufy security system—whether it’s indoor cameras, doorbells, or outdoor surveillance units—you’ve likely realized how convenient it is to monitor your home remotely. But what if you want your partner, roommate, or trusted neighbor to also check in when you’re away? That’s where adding a user to Eufy comes in.

In this comprehensive guide, you’ll learn exactly how to add a user to Eufy using the Eufy Security app. Whether you’re setting up shared access for the first time or managing multiple users, we’ll walk you through every step—from initial setup to troubleshooting common issues. By the end, you’ll be able to securely share your Eufy system with confidence, knowing exactly who has access and what they can do.

Let’s dive in.

Why Add a User to Your Eufy System?

Before we get into the technical steps, it’s worth understanding why sharing access matters. Eufy systems are designed for personal use, but real life often requires collaboration. Here are a few common scenarios:

Family households: Spouses, parents, or adult children may want to check camera feeds while you’re at work or traveling.
Rental properties: Landlords or property managers might need access to monitor common areas (with tenant consent).
Pet or house sitters: Grant temporary access so they can respond to motion alerts or check on your pets.
Roommates or co-living spaces: Share access equitably so everyone feels included and informed.

Adding a user isn’t just about convenience—it’s also about security and accountability. With Eufy’s permission controls, you decide exactly what each person can see and do. You can limit access to certain cameras, disable recording privileges, or restrict alert notifications. This level of control ensures your privacy stays intact while still enabling shared monitoring.

Prerequisites: What You’ll Need Before Adding a User

Before you start the process of adding a user to Eufy, make sure you have the following ready:

Eufy Security app installed: Available for free on the App Store (iOS) and Google Play (Android).
Admin access to your Eufy account: Only the primary account holder (the one who set up the system) can add new users.
Stable Wi-Fi connection: Both your device and the new user’s device should be connected to the same network during setup for best results.
Email address or phone number of the new user: Eufy uses this to send the invitation.
Eufy devices already set up: Make sure your cameras, doorbells, or sensors are properly installed and connected to the app.

Having these in place will prevent delays and ensure a smooth experience.

Step 1: Open the Eufy Security App

Start by launching the Eufy Security app on your smartphone or tablet. If you haven’t used it in a while, you may need to log in with your email and password.

Once logged in, you’ll see the home screen, which displays your connected devices—cameras, doorbells, sensors, etc. This is your central dashboard.

Navigate to the Device List

Tap on the “Devices” tab at the bottom of the screen. This will show all your active Eufy products. Make sure they’re online (indicated by a green dot or “Online” status). If any device is offline, resolve connectivity issues before proceeding.

Ensure You’re the Admin

Only the admin account can add users. If you’re unsure whether you’re the admin, check your profile settings. Go to Profile > Account Info. If you see options like “Manage Users” or “Invite User,” you’re the admin.

If you’re not the admin, ask the primary account holder to follow these steps or grant you admin rights first.

Step 2: Access the User Management Section

Now that you’re in the app and confirmed as admin, it’s time to find the user management tools.

Go to the More Menu

Tap the “More” tab (usually represented by three horizontal lines or dots) in the bottom-right corner of the app.

Select “Family & Guests” or “Users”

In the menu, look for an option labeled “Family & Guests” or simply “Users”. This is where you manage who has access to your Eufy system.

Tap on it to open the user management screen.

Review Existing Users (Optional)

You’ll see a list of current users, if any. Each entry shows their name, email or phone, and permission level (e.g., “Viewer” or “Admin”). This is a good time to review who already has access and whether their permissions are appropriate.

Step 3: Send an Invitation to a New User

Now comes the core step: inviting someone new.

Tap “Invite User” or “Add User”

Look for a button that says “Invite User” or “Add User”—usually located at the top or bottom of the screen. Tap it to begin the invitation process.

Enter the User’s Contact Information

You’ll be prompted to enter either:

The new user’s email address, or
Their phone number (if they have the Eufy app installed and registered)

Choose the method that’s most reliable. Email is often preferred because it’s less likely to change.

Set Permission Level

This is a crucial step. Eufy offers different permission levels:

Viewer: Can view live feeds, playback recordings, and receive alerts. Cannot change settings or add/remove devices.
Admin: Has full control, including adding/removing users, changing settings, and managing devices. Use this sparingly.

For most cases, select Viewer to maintain security. Only grant Admin access to trusted individuals who need full control.

Customize Permissions (Optional)

Some Eufy models allow you to customize permissions further. For example:

Allow or block access to specific cameras
Enable or disable motion alerts
Restrict access to recorded videos

If available, use these options to fine-tune access. For instance, you might allow your teen to view the front door camera but not the bedroom.

Send the Invitation

Once you’ve entered the contact info and set permissions, tap “Send Invitation”. The user will receive a notification via email or in-app message.

Step 4: The New User Accepts the Invitation

Now it’s the new user’s turn to act.

Check Email or App Notifications

The invited user should receive an email with a link or an in-app notification (if they already have the Eufy app). The message will say something like:
“You’ve been invited to access [Your Name]’s Eufy Security system.”

Open the Invitation Link

They should tap the link in the email or open the notification in the app. This will redirect them to the Eufy Security app (or prompt them to download it if they don’t have it).

Log In or Create an Account

If they already have a Eufy account, they’ll log in. If not, they’ll need to create one using the same email or phone number you used to invite them.

Accept the Invitation

Once logged in, they’ll see the invitation details—your name, the devices they can access, and their permission level. They should tap “Accept” to finalize access.

Wait for Sync

The app may take a few seconds to sync. Once complete, the new user will see your shared devices in their app.

Step 5: Verify Access and Test Functionality

After the invitation is accepted, it’s important to confirm everything works as expected.

Ask the User to Open the App

Have them launch the Eufy Security app and check if your devices appear under “Devices.”

Test Live View

Ask them to tap on a camera and view the live feed. If it loads, access is working.

Check Alerts and Recordings

If motion alerts are enabled, test them by walking in front of a camera. The new user should receive a notification (if permitted).

They should also be able to access recorded videos from the playback section—unless you’ve restricted that permission.

Confirm Permissions Match Expectations

Make sure they can’t access settings or add new users (unless you granted Admin rights). This ensures your system remains secure.

Managing Existing Users

Adding a user is just the beginning. Over time, you may need to adjust permissions or remove access.

Edit User Permissions

Go back to More > Family & Guests, tap on the user’s name, and select “Edit Permissions”. You can change their role from Viewer to Admin (or vice versa) or customize device access.

Remove a User

If someone no longer needs access—like a former roommate or temporary pet sitter—you can remove them.

Go to Family & Guests
Tap the user’s name
Select “Remove User”
Confirm the action

Once removed, they’ll lose all access immediately. They won’t be able to view feeds, receive alerts, or access recordings.

Resend an Invitation

If the original invite expired (they have 24 hours to accept), you can resend it. Go to the user’s profile and tap “Resend Invitation”.

Troubleshooting Common Issues

Even with clear steps, things don’t always go smoothly. Here are solutions to common problems.

Invitation Not Received

Problem: The user says they didn’t get the email or notification.
Solution:

Check the spam/junk folder
Confirm the email or phone number was entered correctly
Resend the invitation
Ensure the user has the Eufy app installed and is logged in

“Invitation Expired” Error

Problem: The link says it’s expired.
Solution: Eufy invitations expire after 24 hours. Simply resend the invite from the user management screen.

User Can’t See Devices

Problem: The new user accepted the invite but doesn’t see any cameras.
Solution:

Ensure both devices are on the same Wi-Fi network
Restart the Eufy app on both phones
Check that the user’s permission level allows device access
Verify the devices are online in your app

App Crashes or Freezes

Problem: The app becomes unresponsive during setup.
Solution:

Close and reopen the app
Restart your phone
Update the Eufy app to the latest version
Clear app cache (Android) or reinstall (iOS if needed)

Permission Changes Not Applying

Problem: You edited permissions, but the user still has old access.
Solution: Have the user log out and back into the app. Sometimes changes require a fresh login to take effect.

Best Practices for Adding Users to Eufy

To keep your system secure and functional, follow these tips:

Only invite trusted individuals: Once someone has access, they can see your home activity. Be selective.
Use Viewer permissions by default: Reserve Admin access for yourself or a co-owner.
Review users regularly: Every few months, check who has access and remove inactive users.
Use strong passwords: Ensure both your account and the new user’s account use unique, secure passwords.
Enable two-factor authentication (2FA): Add an extra layer of security to your Eufy account.
Keep the app updated: Updates often include security patches and new features.

Conclusion

Adding a user to Eufy is a straightforward process that enhances the value of your security system. Whether you’re sharing access with family, roommates, or temporary helpers, the Eufy Security app makes it easy to invite, manage, and control user permissions.

By following this guide, you’ve learned how to:

Send secure invitations via email or phone
Set appropriate permission levels
Verify access and troubleshoot issues
Manage users over time

Remember, security starts with control. By carefully managing who can view your cameras and when, you protect your privacy while still enjoying the benefits of shared monitoring.

So go ahead—add that user, test the connection, and enjoy peace of mind knowing your home is watched over by people you trust.