How to Add User to Eufy Security

This guide walks you through how to add user to Eufy Security using the app, whether you’re setting up family access or sharing with a trusted friend. You’ll learn about permissions, troubleshooting tips, and best practices for secure sharing.

Key Takeaways

Use the Eufy Security app: All user management happens within the mobile app—no web portal required.
Invite via email or phone: Add users by entering their email address or phone number linked to their Eufy account.
Set custom permissions: Choose what each user can view or control, like live feeds, recordings, or device settings.
Home vs. Away modes matter: Users may have different access levels depending on your system’s current mode.
Two-factor authentication (2FA) enhances security: Always enable 2FA for added protection when sharing access.
Remove users anytime: Revoke access instantly if someone no longer needs entry to your system.
Troubleshoot common issues: Fix problems like failed invites or missing devices with simple fixes.

How to Add User to Eufy Security: A Complete Step-by-Step Guide

So, you’ve set up your Eufy Security system—cameras, doorbells, sensors—all working perfectly. But now you want to share access with your partner, roommate, or maybe a trusted neighbor who watches your home while you’re away. That’s where knowing how to add user to Eufy Security comes in handy.

Adding a user isn’t just about convenience—it’s also about safety and collaboration. Whether it’s letting your teenager check the front door camera after school or giving your pet sitter temporary access to indoor feeds, Eufy makes it easy to grant controlled, secure access without handing over full admin rights.

In this guide, we’ll walk you through every step of adding a user to your Eufy Security system. We’ll cover everything from initial setup to customizing permissions, troubleshooting common hiccups, and keeping your data safe. By the end, you’ll be able to share access confidently—and revoke it just as easily if needed.

Let’s get started!

Why Share Access to Your Eufy Security System?

Before diving into the technical steps, it’s worth understanding why sharing access is useful—and when it makes sense.

First, shared access improves responsiveness. If you’re at work and your doorbell rings, your partner at home can see who’s there and respond instantly. Second, it adds a layer of accountability. Multiple people monitoring the system reduce the chance of missed alerts.

Third, it’s practical for temporary situations. Going on vacation? Give a friend access to check on your house. Have a contractor coming by? Let them view the driveway camera so they know when to arrive.

But remember: with great power comes great responsibility. You don’t want just anyone snooping through your camera feeds. That’s why Eufy lets you control exactly what each user can see and do.

Prerequisites: What You Need Before Adding a User

You can’t just invite someone randomly—there are a few things you’ll need to have ready:

A working Eufy Security app installed on your smartphone (iOS or Android).
Your Eufy account logged in with admin privileges (you must be the primary account holder).
The email address or phone number of the person you want to invite—they must already have a Eufy account.
Stable internet connection on both your device and the Eufy base station (if applicable).
Two-factor authentication (2FA) enabled (recommended for security).

If the person you’re inviting doesn’t have a Eufy account yet, they’ll need to download the app and create one using the same email or phone number you’ll use to invite them.

Pro tip: Make sure your Eufy devices are online and functioning before adding users. If a camera is offline, the new user won’t see it—even if they’re successfully added.

Step 1: Open the Eufy Security App

Start by opening the Eufy Security app on your smartphone. If you haven’t used it in a while, you may need to log in again.

Once logged in, you’ll see your home screen with all your connected devices—cameras, doorbells, sensors, etc. This is your command center.

Make sure you’re on the latest version of the app. Outdated versions can cause glitches when managing users. To check for updates:

Go to your device’s app store (Google Play or Apple App Store).
Search for “Eufy Security.”
If an update is available, tap “Update.”

Keeping your app updated ensures you have the newest features and security patches—important when sharing access with others.

Step 2: Navigate to the “Family” or “Users” Section

Now, let’s find where user management happens.

In the Eufy Security app, tap the profile icon (usually in the top-right corner). This opens your account menu.

From there, look for an option labeled “Family” or “Users”—the exact wording may vary slightly depending on your app version and region.

Tap on it. You’ll see a list of current users (if any) and an option to “Add User” or “Invite Member.”

Note: Only the primary account holder (the one who set up the system) can add or remove users. If you’re not the admin, you won’t see this option.

Step 3: Enter the User’s Email or Phone Number

Once you tap “Add User,” you’ll be prompted to enter the email address or phone number of the person you want to invite.

Important: This must match the email or phone number they used to create their Eufy account. If they signed up with a different email, the invite won’t go through.

For example, if your spouse uses Gmail for everything but signed up for Eufy with their work email, you’ll need to use that work email—not their personal one.

After entering the contact info, tap “Send Invitation.”

The person will receive a notification in their Eufy app and possibly an email (depending on their settings). They’ll need to accept the invitation to gain access.

Step 4: Set User Permissions

This is where Eufy really shines—customizable permissions.

After sending the invite, you’ll be asked to choose what the new user can access. You can set different levels of control:

View Only: The user can watch live feeds and view recordings but can’t change settings or arm/disarm the system.
Standard Access: Allows viewing, arming/disarming, and receiving alerts—but not changing device settings.
Admin Access: Full control, including adding/removing other users and changing system settings. Use this sparingly!

Most people choose Standard Access for family members and View Only for guests or temporary helpers.

You can also restrict access to specific devices. For example, you might let your teen view the front door camera but not the bedroom or backyard cameras.

To do this:

After selecting the access level, tap “Customize Devices.”
Toggle on the devices you want to share.
Tap “Save.”

This granular control helps protect privacy while still enabling useful sharing.

Step 5: Confirm and Send the Invitation

Once you’ve set the permissions, review everything one last time.

Double-check:

The correct email or phone number is entered.
The right access level is selected.
The appropriate devices are included (or excluded).

When you’re satisfied, tap “Send Invitation.”

The invitation is now on its way. The recipient will see a notification in their Eufy app and may get an email reminder.

They’ll need to open the app, go to their notifications, and tap “Accept” to join your system.

What Happens After the User Accepts?

Once the invitation is accepted, the new user will appear in your “Family” or “Users” list.

They can now:

View live camera feeds (based on your permissions).
Watch recorded videos from the cloud or local storage.
Receive motion and doorbell alerts (if allowed).
Arm or disarm the system (if granted Standard or Admin access).

They’ll also see your home name and devices in their app, just like you do.

But remember: their experience depends on your settings. If you gave them View Only access to just the front door camera, that’s all they’ll see—even if you have 10 other devices.

Managing Existing Users

Adding a user is just the beginning. You’ll also want to know how to manage them later.

To edit a user’s permissions:

Go to the “Family” or “Users” section.
Tap on the user’s name.
Choose “Edit Permissions” or “Modify Access.”
Adjust the settings and save.

You can change their access level, add or remove devices, or even upgrade them to Admin (though we don’t recommend this unless absolutely necessary).

How to Remove a User from Eufy Security

Sometimes, you’ll need to revoke access—maybe a roommate moved out, or a guest no longer needs entry.

Removing a user is simple:

Go to the “Family” or “Users” section.
Tap on the user you want to remove.
Select “Remove User” or “Revoke Access.”
Confirm the action.

Once removed, they lose all access immediately. They won’t be able to view feeds, receive alerts, or control devices.

Important: Removing a user doesn’t delete their Eufy account—it just disconnects them from your system. They can still use the app for their own devices (if they have any).

Understanding Home and Away Modes

Eufy Security uses Home and Away modes to adjust system behavior based on your presence.

These modes can affect user access:

In Away mode, all cameras and sensors are active, and alerts are sent to all users.
In Home mode, some indoor cameras may be disabled (to respect privacy), and alerts may be reduced.

When adding a user, consider how these modes impact their experience.

For example, if you set your system to disable indoor cameras in Home mode, a user with access to those cameras won’t see them when you’re home—even if they have permission.

You can customize these settings under “Automation” or “Mode Settings” in the app.

Pro tip: Let new users know about your mode preferences so they understand why certain cameras might appear offline at times.

Security Best Practices When Sharing Access

Sharing access is convenient, but it also introduces risks. Follow these best practices to keep your system secure:

Only invite people you trust. Avoid giving access to strangers, casual acquaintances, or service providers unless absolutely necessary.
Use strong, unique passwords. Make sure both you and your users have secure passwords for your Eufy accounts.
Enable two-factor authentication (2FA). This adds an extra layer of security by requiring a code from your phone when logging in.
Regularly review user access. Check your “Users” list monthly and remove anyone who no longer needs access.
Limit Admin privileges. Only grant Admin access to people who truly need it—like a co-homeowner.
Monitor activity logs. The app may show who viewed what and when (depending on your model). Use this to spot unusual behavior.

Security isn’t just about technology—it’s about habits. A little caution goes a long way.

Troubleshooting Common Issues

Even with the best setup, things can go wrong. Here are some common problems and how to fix them.

Invitation Not Received

If the user says they didn’t get the invite:

Check that you entered the correct email or phone number.
Ask them to check their spam or junk folder.
Make sure they’re logged into the Eufy app with the same account.
Try resending the invitation.

Sometimes, network delays can cause invites to arrive late. Wait 10–15 minutes before troubleshooting.

User Can’t See Devices

If the user accepts the invite but sees no cameras:

Verify that you granted access to specific devices.
Check if the devices are online (look for green status lights in your app).
Ensure the user’s app is updated.
Restart the Eufy base station (if you have one).

Also, confirm that the user isn’t in a different “home” group. Eufy supports multiple homes—make sure they’re viewing the correct one.

Permission Changes Not Applying

If you edit a user’s permissions but they don’t take effect:

Force close and reopen the Eufy app on both devices.
Log out and log back in.
Check for app updates.
Re-send the invitation if needed.

Sometimes, the app needs a refresh to sync changes.

User Can’t Arm/Disarm System

If a user with Standard access can’t control the system:

Confirm they have the correct permission level.
Check if the system is in a mode that restricts arming (e.g., Home mode with certain rules).
Ensure their device has a stable internet connection.

Also, some older Eufy models may have limited remote arming capabilities. Check your device specs.

App Crashes or Freezes When Managing Users

If the app becomes unresponsive:

Close the app completely and reopen it.
Restart your phone.
Clear the app cache (Android) or reinstall the app (iOS/Android).
Contact Eufy support if the issue persists.

Avoid making multiple changes at once—do one thing at a time.

Tips for Smooth User Management

To make adding and managing users easier, keep these tips in mind:

Name your devices clearly. Instead of “Camera 1,” use “Front Door” or “Backyard.” This helps users know what they’re viewing.
Use groups for multiple homes. If you have a vacation home, create a separate “home” in the app and add users accordingly.
Set up alerts wisely. Too many notifications can overwhelm users. Customize alert schedules and sensitivity.
Educate new users. Show them how to use the app, view recordings, and respond to alerts.
Keep a backup admin. Designate one trusted person as a secondary admin in case you lose access.

Good communication prevents confusion. A quick walkthrough can save hours of frustration.

Conclusion

Learning how to add user to Eufy Security is a smart move for anyone who wants to share access safely and efficiently. Whether it’s for family, roommates, or temporary helpers, Eufy’s flexible permission system puts you in control.

By following this guide, you’ve learned how to invite users, set custom permissions, manage access, and troubleshoot common issues. You’ve also picked up essential security tips to protect your privacy.

Remember: sharing access doesn’t mean sacrificing security. With the right settings and habits, you can enjoy the benefits of a connected home—without the risks.

So go ahead, invite that trusted friend or family member. Your Eufy Security system is ready to welcome them.

And if you ever need to remove access? Just a few taps, and they’re out. Simple, secure, and stress-free.

Now that you know how to add user to Eufy Security, you’re all set to build a smarter, safer home—together.