How to Cancel Eufy Cloud Subscription

Canceling your Eufy Cloud subscription is simple if you follow the right steps. This guide walks you through the process via the Eufy app, web portal, and customer support, ensuring you avoid unexpected charges. You’ll also learn how to back up your data and explore alternatives before canceling.

Key Takeaways

• Cancel anytime: Eufy allows you to cancel your cloud subscription at any time through the app or website.
• Backup your videos first: Once canceled, cloud-stored footage may be deleted permanently—download important clips beforehand.
• Use the Eufy app or web portal: The cancellation process is available in both the mobile app and on the Eufy Security website.
• Check your billing cycle: Cancellations take effect at the end of your current billing period—no mid-cycle refunds.
• Contact support if needed: If you encounter issues, Eufy’s customer service can assist with cancellation requests.
• Consider local storage alternatives: After canceling, use SD cards or HomeBase for local video storage.
• Monitor your account: Confirm cancellation by checking for confirmation emails and future billing statements.

How to Cancel Eufy Cloud Subscription: A Complete Step-by-Step Guide

If you’ve been using Eufy’s cloud storage for your security cameras and are ready to stop paying for the service, you’re not alone. Many users find that local storage options—like microSD cards or the Eufy HomeBase—are sufficient for their needs. Others may simply want to reduce monthly expenses. Whatever your reason, canceling your Eufy Cloud subscription is straightforward—but it’s important to do it correctly to avoid losing your video footage or being charged unexpectedly.

In this comprehensive guide, you’ll learn exactly how to cancel your Eufy Cloud subscription using the Eufy Security app, the web portal, or by contacting customer support. We’ll also cover essential steps like backing up your videos, understanding billing cycles, and what to expect after cancellation. Plus, we’ll share troubleshooting tips and answer common questions to ensure a smooth, stress-free experience.

Whether you’re a long-time Eufy user or just starting out, this guide will walk you through every step with clear instructions and practical advice. Let’s get started.

Why Cancel Your Eufy Cloud Subscription?

Before diving into the cancellation process, it’s helpful to understand why someone might want to cancel their Eufy Cloud subscription. While cloud storage offers convenience—like remote access and automatic backups—it comes with recurring costs. Here are some common reasons users choose to cancel:

• Cost savings: Monthly or annual cloud plans can add up over time. Canceling frees up your budget for other needs.
• Preference for local storage: Many Eufy cameras support microSD cards or connect to a HomeBase hub, allowing you to store footage locally without monthly fees.
• Privacy concerns: Some users prefer not to store sensitive video data on third-party servers, even if encrypted.
• Reduced usage: If you’re not actively reviewing footage or no longer need 24/7 recording, cloud storage may be unnecessary.
• Switching to another service: You might be moving to a different security system or cloud provider.

Whatever your motivation, canceling is your right as a subscriber—and Eufy makes it relatively easy to do so.

Before You Cancel: Important Preparations

Canceling your Eufy Cloud subscription isn’t just about stopping payments. It’s also about protecting your data and ensuring a smooth transition. Here’s what you should do before initiating the cancellation process.

1. Back Up Your Cloud Videos

One of the most critical steps is saving any important footage stored in the cloud. Once your subscription ends, Eufy may delete your cloud recordings after a grace period (typically 30 days, but this can vary). To avoid losing valuable videos:

• Open the Eufy Security app on your smartphone or tablet.
• Go to the Events tab and browse your recorded clips.
• Tap on any video you want to save, then select the Download or Save option (usually represented by a downward arrow or cloud icon).
• Choose to save the video to your device’s photo gallery or cloud storage (like Google Drive or iCloud).

Tip: If you have a lot of footage, consider downloading videos in batches. You can also use the “Select All” feature (if available) to speed up the process.

2. Check Your Billing Cycle

Eufy subscriptions typically renew monthly or annually. When you cancel, your access continues until the end of your current billing period. For example, if you paid for a yearly plan on January 1st and cancel on June 15th, you’ll still have cloud access until January 1st of the following year.

To check your billing cycle:

• Open the Eufy app and tap your profile icon (usually in the top-left or top-right corner).
• Select Subscription or My Plan.
• Look for details like “Next Billing Date” or “Renewal Date.”

This helps you understand when your service will actually end and when you’ll stop being charged.

3. Switch to Local Storage (Optional but Recommended)

If you’re canceling cloud storage to save money or improve privacy, consider setting up local storage instead. Eufy cameras support:

• MicroSD cards: Insert a compatible card (up to 128GB or 256GB, depending on the model) into your camera for onboard recording.
• HomeBase hub: If you have a HomeBase 2 or HomeBase 3, it can store footage locally and even offer basic AI detection without cloud fees.

To enable local recording:

• In the Eufy app, go to Device Settings for your camera.
• Select Storage or Recording Settings.
• Choose Local Storage and follow the prompts to format your SD card or connect to HomeBase.

This way, you’ll still have access to recordings—just without the monthly cost.

How to Cancel Eufy Cloud Subscription via the Eufy App

The easiest and most common way to cancel your Eufy Cloud subscription is through the Eufy Security mobile app. Here’s how to do it step by step.

Step 1: Open the Eufy Security App

Make sure you’re using the latest version of the app. You can check for updates in your device’s app store (Google Play or Apple App Store). Open the app and log in with your Eufy account credentials.

Step 2: Access Your Account Settings

Once logged in, tap the profile icon or menu button (usually three lines or your photo) in the top corner of the screen. From the menu, select Account or My Account.

Step 3: Navigate to Subscription Management

Look for an option labeled Subscription, My Plan, or Cloud Service. Tap on it to view your current plan details, including the type of subscription (e.g., Basic, Plus, or Premium), billing cycle, and renewal date.

Step 4: Cancel the Subscription

On the subscription page, you should see a button or link that says Cancel Subscription or Turn Off Auto-Renewal. Tap it. The app may ask you to confirm your decision or provide a reason for canceling (e.g., “Too expensive,” “Switching to local storage”).

After confirming, you’ll typically see a message stating that your subscription will remain active until the end of your current billing period. You may also receive a confirmation email.

Important: Cancellation does not issue a refund for unused time. You’ll continue to have access until your plan expires.

Step 5: Verify Cancellation

To ensure the cancellation went through:

• Return to the Subscription page in the app.
• Check that the status now says “Expires on [date]” instead of “Renews on [date].”
• Look for a confirmation email from Eufy in your inbox (check spam/junk folders if needed).

If you don’t see these changes, try logging out and back in, or proceed to cancel via the web portal.

How to Cancel Eufy Cloud Subscription via the Web Portal

If you prefer using a computer or can’t access the app, you can cancel your subscription through the Eufy Security website.

Step 1: Visit the Eufy Security Website

Go to https://mysecurity.eufylife.com in your web browser. This is Eufy’s official customer portal.

Step 2: Log In to Your Account

Enter the email and password associated with your Eufy account. If you’ve forgotten your password, use the “Forgot Password” link to reset it.

Step 3: Go to Subscription Settings

Once logged in, look for a menu option like My Account, Subscription, or Billing. Click on it to view your active plans.

Step 4: Cancel Auto-Renewal

Find your cloud subscription and click Manage or Cancel Subscription. Confirm your choice when prompted. As with the app, your service will continue until the end of the current billing cycle.

Step 5: Check for Confirmation

After canceling, you should see an updated status on the website and receive a confirmation email. Keep this email for your records.

Note: The web portal may have a slightly different layout depending on your region or account type. If you can’t find the cancellation option, try using the app or contact support.

How to Cancel by Contacting Eufy Customer Support

If you’re unable to cancel through the app or website—or if you prefer speaking to a person—you can reach out to Eufy’s customer support team.

Step 1: Visit the Eufy Support Page

Go to https://support.eufylife.com and select your region (e.g., US, EU, UK).

Step 2: Choose Your Contact Method

Eufy offers several support options:

• Live Chat: Available during business hours. Look for a chat icon in the bottom-right corner of the support page.
• Email: Submit a ticket through the “Contact Us” form. Include your account email, device model, and a clear request to cancel your cloud subscription.
• Phone: Some regions offer phone support. Check the support page for local numbers.

Step 3: Request Cancellation

When speaking with a support agent, clearly state that you want to cancel your Eufy Cloud subscription. Provide your account email and any relevant subscription details. The agent will process the cancellation and send you a confirmation.

Step 4: Follow Up

After your request, check your email for a cancellation confirmation. Also, monitor your next billing statement to ensure no further charges appear.

Tip: Keep a record of your conversation, including the agent’s name and ticket number, in case of disputes.

Troubleshooting Common Cancellation Issues

Sometimes, users run into problems when trying to cancel their Eufy Cloud subscription. Here are some common issues and how to fix them.

Issue 1: Can’t Find the Cancel Option in the App

If the “Cancel Subscription” button is missing or grayed out:

• Ensure you’re logged into the correct account.
• Update the Eufy app to the latest version.
• Try canceling via the web portal instead.
• Contact support if the issue persists.

Issue 2: Still Being Charged After Cancellation

If you see a charge after canceling:

• Check that the cancellation was confirmed via email.
• Verify the charge isn’t for a different service or device.
• Contact your bank to dispute the charge if necessary.
• Reach out to Eufy support with proof of cancellation.

Issue 3: Cloud Videos Disappeared Immediately

Eufy typically retains cloud footage for 30 days after cancellation. If your videos vanish sooner:

• Confirm your subscription was active at the time of recording.
• Check if the camera was reset or disconnected.
• Contact support to request a data recovery (not guaranteed).

Issue 4: Can’t Log In to Your Account

If you’ve forgotten your password or are locked out:

• Use the “Forgot Password” link to reset it.
• Check if you’re using the correct email (the one tied to your subscription).
• Try logging in via the web portal if the app fails.

What Happens After You Cancel?

Understanding the post-cancellation process helps you avoid surprises.

• Access continues until billing ends: You’ll still be able to view and download cloud footage until your plan expires.
• No refunds for unused time: Eufy does not prorate or refund partial billing periods.
• Local storage remains active: If you’ve set up SD cards or HomeBase, those will continue working.
• You can resubscribe anytime: If you change your mind, you can reactivate your cloud plan through the app or website.

Alternatives to Eufy Cloud Storage

After canceling, you’ll need a way to store your camera footage. Here are some reliable alternatives:

• MicroSD cards: Affordable and easy to use. Look for high-endurance cards designed for security cameras.
• HomeBase hub: Offers local storage, motion detection, and two-way audio without monthly fees.
• NAS (Network Attached Storage): For advanced users, a NAS device can store footage from multiple cameras.
• Third-party cloud services: Some users integrate Eufy with services like Synology Surveillance Station or Blue Iris (requires technical setup).

Final Tips for a Smooth Cancellation

• Cancel early in your billing cycle: This maximizes your usage and minimizes wasted payments.
• Download all important videos first: Don’t wait until the last minute.
• Keep confirmation records: Save emails and screenshots as proof.
• Monitor your bank statements: Ensure no unexpected charges appear.
• Explore local storage options: They’re often more cost-effective and private.

Conclusion

Canceling your Eufy Cloud subscription is a simple process that can save you money and give you more control over your security data. Whether you use the app, website, or customer support, the key is to act before your next billing date and back up any important footage. With local storage options like SD cards and HomeBase, you can continue protecting your home without the recurring cost.

By following this guide, you’ve learned how to cancel your subscription safely, avoid common pitfalls, and make informed decisions about your security setup. Remember, you can always resubscribe later if your needs change. Take control of your privacy, your budget, and your peace of mind—starting today.