How to Cancel Eufy Membership

This guide walks you through how to cancel Eufy membership across all devices, including mobile apps and web browsers. You’ll also learn how to request refunds and manage your subscription settings to avoid future charges.

Key Takeaways

• Cancel anytime: You can cancel your Eufy membership directly through the app or website without calling customer service.
• Refunds may be available: If you cancel within the refund window, you may qualify for a partial or full refund depending on your plan.
• Access continues until billing period ends: Canceling stops future charges, but you keep access until your current subscription expires.
• Check linked payment methods: Ensure your Apple ID, Google Play, or credit card subscriptions are canceled to avoid duplicate charges.
• Use the Eufy app for fastest results: The mobile app offers the most direct path to manage and cancel your membership.
• Keep confirmation emails: Save cancellation confirmations for your records in case of billing disputes.
• Contact support if needed: If you can’t cancel online, Eufy’s customer service team can assist with account issues.

How to Cancel Eufy Membership: A Complete Step-by-Step Guide

If you’ve been using Eufy security cameras, doorbells, or other smart home devices, you may have signed up for a Eufy membership to unlock advanced features like cloud storage, person detection, or extended video history. While these services offer great value, there may come a time when you no longer need them—or simply want to cut costs. Whether you’re switching to a different security provider, upgrading to a local storage solution, or just taking a break from smart home tech, knowing how to cancel Eufy membership is essential.

In this comprehensive guide, we’ll walk you through every method to cancel your Eufy subscription, whether you signed up through the Eufy app, Apple App Store, Google Play Store, or directly via credit card. We’ll also cover how to request refunds, what happens after cancellation, and how to avoid unexpected charges. By the end of this article, you’ll have all the tools and knowledge to manage your Eufy membership with confidence.

Let’s get started.

Why You Might Want to Cancel Your Eufy Membership

Before diving into the cancellation process, it’s helpful to understand why people choose to cancel their Eufy subscriptions. Here are some common reasons:

• Cost savings: Eufy memberships range from $3 to $10 per month, depending on the plan. Over time, this adds up—especially if you have multiple devices.
• Switching to local storage: Many Eufy devices support local storage via microSD cards or HomeBase hubs. If you’ve set up local recording, you may no longer need cloud storage.
• Reduced usage: If you’re not actively monitoring your security system, the premium features may no longer be worth the monthly fee.
• Privacy concerns: Some users prefer not to store video footage in the cloud due to data privacy or security concerns.
• Technical issues: Occasional app glitches or sync problems with cloud storage can frustrate users and lead them to cancel.
• Moving or selling devices: If you’re moving to a new home or selling your Eufy devices, canceling the membership ensures no ongoing charges.

Whatever your reason, canceling your Eufy membership is a straightforward process—but it’s important to do it correctly to avoid being charged again.

Understanding Eufy Membership Plans

Eufy offers several membership tiers, each with different features and pricing. Knowing which plan you have will help you understand what you’re canceling and whether you’re eligible for a refund.

Eufy Basic Plan

• Price: $2.99/month or $29.99/year
• Includes: 30-day cloud video history, person detection, activity zones, and basic alerts
• Best for: Single-device users who want essential cloud features

Eufy Plus Plan

• Price: $9.99/month or $99.99/year
• Includes: Everything in Basic, plus 60-day cloud history, pet detection, vehicle detection, and priority customer support
• Best for: Users with multiple devices or advanced monitoring needs

Eufy HomeBase Plan

• Price: $4.99/month or $49.99/year
• Includes: Cloud backup for HomeBase-recorded videos, extended history, and smart alerts
• Best for: Users relying on HomeBase for local storage who want cloud redundancy

Free Tier

• Price: $0
• Includes: Live view, motion alerts, and 24-hour video history
• Best for: Users who only need basic monitoring without cloud storage

If you’re on a paid plan, canceling will downgrade you to the free tier. Your devices will still work, but you’ll lose access to cloud-stored videos and advanced AI features.

How to Cancel Eufy Membership via the Eufy App (iOS and Android)

The easiest and most direct way to cancel your Eufy membership is through the Eufy Security app. This method works whether you subscribed through the app or directly via Eufy’s website.

Step 1: Open the Eufy Security App

Launch the Eufy Security app on your iPhone or Android device. Make sure you’re logged into the account associated with your membership.

Step 2: Go to Your Profile

Tap the profile icon (usually in the top-right corner) to access your account settings.

Step 3: Select “Subscription”

Scroll down and tap on “Subscription” or “Membership” (the exact wording may vary slightly by app version).

Step 4: Choose “Cancel Subscription”

You’ll see your current plan details, including the next billing date. Tap “Cancel Subscription” or “Manage Subscription.”

Step 5: Confirm Cancellation

The app will ask you to confirm your decision. You may be prompted to provide a reason for canceling (optional). Tap “Confirm” or “Cancel Subscription” to proceed.

Step 6: Check for Confirmation

You should receive an on-screen confirmation and an email from Eufy confirming the cancellation. Keep this email for your records.

Tip: If you don’t see a “Cancel Subscription” option, your subscription may be managed through Apple or Google. See the sections below for platform-specific instructions.

How to Cancel Eufy Membership via Apple App Store (iOS)

If you subscribed to Eufy through the Apple App Store using your Apple ID, you’ll need to cancel through your iPhone or iPad settings. This is common for users who signed up using an in-app purchase.

Step 1: Open Settings

Go to your iPhone or iPad’s “Settings” app.

Step 2: Tap Your Name

At the top of the screen, tap your Apple ID profile (your name and photo).

Step 3: Select “Subscriptions”

Tap “Subscriptions” to view all active subscriptions linked to your Apple ID.

Step 4: Find Eufy Security

Scroll through the list and tap on “Eufy Security” or “Eufy Membership.”

Step 5: Cancel Subscription

Tap “Cancel Subscription” and confirm your choice when prompted.

Step 6: Verify Cancellation

You’ll see a message confirming the cancellation. You can also check your email for a confirmation from Apple.

Note: Canceling through Apple stops future charges, but you’ll retain access to your Eufy membership until the end of the current billing period.

How to Cancel Eufy Membership via Google Play Store (Android)

If you subscribed through the Google Play Store, you’ll need to cancel via your Google account.

Step 1: Open Google Play Store

Launch the Google Play Store app on your Android device.

Step 2: Access Your Account

Tap the profile icon in the top-right corner, then select “Payments & subscriptions.”

Step 3: Tap “Subscriptions”

Choose “Subscriptions” to view all active subscriptions.

Step 4: Find Eufy Security

Scroll to find “Eufy Security” and tap on it.

Step 5: Cancel Subscription

Tap “Cancel subscription” and follow the on-screen prompts to confirm.

Step 6: Check Confirmation

You’ll receive a confirmation message and an email from Google. Save this for your records.

Tip: If you can’t find Eufy in your subscriptions, try searching for “Eufy” in the Google Play Store and check the app’s subscription details.

How to Cancel Eufy Membership via Credit Card (Direct Billing)

If you signed up for Eufy membership directly through their website using a credit or debit card, you can cancel through your account dashboard.

Step 1: Visit Eufy’s Website

Go to www.eufy.com and log in to your account.

Step 2: Navigate to Account Settings

Click on your profile icon and select “Account Settings” or “My Account.”

Step 3: Find Subscription Details

Look for a section labeled “Subscription,” “Billing,” or “Membership.”

Step 4: Cancel Subscription

Click “Cancel Subscription” and follow the prompts. You may need to confirm your password or provide a reason.

Step 5: Save Confirmation

Once canceled, you’ll see a confirmation message. Check your email for a receipt from Eufy.

Important: If you don’t see a cancellation option, contact Eufy support directly (see troubleshooting section below).

What Happens After You Cancel Your Eufy Membership?

Canceling your Eufy membership doesn’t immediately shut off your access. Here’s what to expect:

• Access continues until billing period ends: You’ll keep full access to cloud features until your current subscription expires. For example, if you cancel on June 15 and your plan renews on July 1, you’ll have access until July 1.
• No new charges: After cancellation, you won’t be billed again.
• Cloud videos may be deleted: Once your subscription ends, cloud-stored videos are typically deleted after 30 days. Download any important footage before cancellation.
• Devices remain functional: Your cameras and sensors will still work for live viewing, motion alerts, and local recording (if supported).
• Downgraded to free tier: You’ll lose access to AI features like person detection and extended cloud history.

Pro Tip: Before canceling, go to the Eufy app and download any important video clips to your phone or computer. Use the “Download” button on individual recordings to save them locally.

How to Request a Refund for Your Eufy Membership

Eufy’s refund policy depends on how and when you cancel. Here’s what you need to know:

• Within 7 days of purchase: Full refunds are typically available if you cancel within one week of signing up.
• Within 30 days: Partial refunds may be granted, especially if you haven’t used cloud features extensively.
• After 30 days: Refunds are rarely issued, but exceptions may be made for technical issues or billing errors.

How to Request a Refund

1. Contact Eufy support via the app or website.
2. Explain your reason for canceling and request a refund.
3. Provide your order number and billing details.
4. Wait for a response (usually within 3–5 business days).

Note: Refunds are processed back to your original payment method and may take 5–10 business days to appear.

Troubleshooting Common Cancellation Issues

Sometimes, canceling your Eufy membership doesn’t go as smoothly as expected. Here are solutions to common problems:

Can’t Find the Cancel Option in the App

• Make sure you’re logged into the correct account.
• Update the Eufy app to the latest version.
• If you subscribed through Apple or Google, cancel through those platforms instead.

Still Getting Charged After Cancellation

• Check if you have multiple subscriptions (e.g., one through Apple and one through Eufy).
• Verify the cancellation confirmation email.
• Contact your bank or credit card company to dispute the charge.

Forgot Which Platform You Used

• Check your email for receipts from Eufy, Apple, or Google.
• Log in to each platform (App Store, Google Play, Eufy website) to review subscriptions.

App Crashes or Freezes During Cancellation

• Restart your phone and try again.
• Use a different device or browser.
• Contact Eufy support for assistance.

No Confirmation Email Received

• Check your spam or junk folder.
• Search your email for “Eufy” or “subscription.”
• Contact Eufy support with your account details.

Contacting Eufy Customer Support

If you’re unable to cancel your membership through the app or website, Eufy’s customer support team can help.

How to Reach Eufy Support

• Live Chat: Available in the Eufy app under “Help” or “Support.”
• Email: Send a message via the Eufy Support Portal.
• Phone: Call 1-800-988-8888 (US) during business hours.
• Social Media: Reach out via Twitter (@EufySecurity) or Facebook.

Tip: Have your account email, device model, and subscription details ready when contacting support.

Tips to Avoid Unwanted Charges in the Future

Once you’ve canceled your Eufy membership, take these steps to prevent future surprises:

• Turn off auto-renewal: Even after canceling, double-check that auto-renewal is disabled.
• Monitor your bank statements: Review monthly charges for the next few months.
• Use a dedicated payment method: Consider using a virtual credit card or PayPal for subscriptions.
• Set calendar reminders: If you plan to resubscribe later, set a reminder to avoid accidental reactivation.
• Read the fine print: Always review subscription terms before signing up for new services.

Conclusion

Canceling your Eufy membership doesn’t have to be complicated. Whether you subscribed through the app, Apple, Google, or directly via credit card, this guide has shown you exactly how to cancel Eufy membership with clear, step-by-step instructions. Remember, canceling stops future charges, but you’ll keep access until your current billing period ends.

Always save confirmation emails, download important videos, and check for refund eligibility if applicable. And if you run into issues, Eufy’s customer support team is available to help.

By following this guide, you can manage your smart home subscriptions with confidence—and keep your security system running exactly the way you want it.