How to Cancel Eufy Order

Need to cancel your Eufy order? This guide walks you through every method—online, via the app, or by phone—so you can stop your purchase before it ships. We’ll also cover refund timelines, troubleshooting, and what to do if your order’s already on the way.

Key Takeaways

• Cancel early for best results: Orders can usually be canceled within 1–2 hours of placement, especially if not yet processed.
• Use the Eufy app or website: The fastest way to cancel is through your account on the official Eufy platform.
• Contact customer support if needed: If self-service fails, reach out via live chat, email, or phone for assistance.
• Check your email for confirmation: Always verify that you’ve received a cancellation confirmation to avoid being charged.
• Refunds take 3–10 business days: Once canceled, expect your money back in this timeframe, depending on your payment method.
• Shipped orders require returns: If your item has already shipped, you’ll need to initiate a return after delivery.
• Keep records: Save screenshots, emails, and reference numbers for future reference or disputes.

How to Cancel Eufy Order: A Complete Step-by-Step Guide

So you’ve placed an order with Eufy—maybe a new security camera, a robot vacuum, or a smart doorbell—but now you’ve changed your mind. Maybe the price dropped, you found a better deal, or you simply don’t need it anymore. Whatever the reason, knowing how to cancel your Eufy order quickly and correctly is essential to avoid unwanted charges and shipping hassles.

The good news? Canceling a Eufy order is usually straightforward—if you act fast. Most orders can be canceled within a short window after placement, typically before they enter the shipping queue. But the process depends on where and how you placed your order, whether it’s through the Eufy website, the Eufy Security app, or a third-party retailer like Amazon.

In this comprehensive guide, we’ll walk you through every possible method to cancel your Eufy order, from self-service options to contacting customer support. We’ll also cover what to do if your order has already shipped, how refunds work, and tips to avoid common pitfalls. By the end, you’ll know exactly how to cancel your Eufy order with confidence—no stress, no confusion.

Let’s get started.

Understanding Eufy’s Cancellation Policy

Before diving into the steps, it’s important to understand Eufy’s cancellation policy. Like most e-commerce companies, Eufy allows cancellations—but only under certain conditions.

Generally, you can cancel your order if it hasn’t been processed or shipped yet. Once an order moves into the “processing” or “shipped” status, cancellation is no longer possible through standard methods. At that point, you’ll need to wait for delivery and then initiate a return.

Here’s a quick breakdown of Eufy’s typical order timeline:

• Order Placed: You’ve completed checkout and received a confirmation email.
• Order Confirmed: Eufy has verified your payment and reserved the item.
• Processing: The warehouse is preparing your item for shipment.
• Shipped: The item is on its way to you, usually with a tracking number.
• Delivered: The package has arrived at your address.

Cancellations are only possible during the “Order Placed” and “Order Confirmed” stages. Once processing begins, your window to cancel closes rapidly—sometimes within minutes.

That’s why timing is everything. The sooner you act, the better your chances of a full refund without any hassle.

Method 1: Cancel Your Eufy Order Online via the Website

The fastest and most reliable way to cancel your Eufy order is through the official Eufy website. This method gives you direct access to your order history and cancellation options.

Here’s how to do it step by step:

Step 1: Log Into Your Eufy Account

Go to the official Eufy website at www.eufy.com and click on “Sign In” in the top-right corner. Enter your email address and password to access your account.

If you don’t have an account, you’ll need to create one using the email address associated with your order. Unfortunately, guest checkout orders may not be cancellable online—more on that later.

Step 2: Navigate to “My Orders”

Once logged in, hover over your profile icon (usually in the top-right) and select “My Orders” from the dropdown menu. This will take you to a page listing all your recent purchases.

Step 3: Locate the Order You Want to Cancel

Find the order you wish to cancel. It should appear near the top of the list if it was placed recently. Click on the order number or the “View Details” button to open the full order summary.

Step 4: Check the Order Status

Look for the order status. If it says “Pending,” “Confirmed,” or “Awaiting Processing,” you’re in luck—you can likely cancel it. If it says “Processing” or “Shipped,” cancellation may no longer be possible.

Step 5: Click “Cancel Order”

If the cancellation option is available, you’ll see a “Cancel Order” button near the top of the order details page. Click it.

A confirmation pop-up will appear asking if you’re sure you want to cancel. Confirm your choice.

Step 6: Receive Cancellation Confirmation

After canceling, you should see an on-screen confirmation. Eufy will also send a cancellation email to the address linked to your account. Keep this email for your records.

Pro Tip: If you don’t see a “Cancel Order” button, it likely means the order is already being processed. In that case, skip to the customer support section below.

Method 2: Cancel Your Eufy Order Using the Eufy Security App

If you placed your order through the Eufy Security app—or if you prefer managing everything on your phone—you can also cancel your order directly from the app.

Here’s how:

Step 1: Open the Eufy Security App

Launch the Eufy Security app on your smartphone or tablet. Make sure you’re logged into the same account used for the purchase.

Step 2: Go to “More” or “Account”

Tap the “More” tab (usually represented by three dots or lines) at the bottom of the screen. Then select “Account” or “My Account.”

Step 3: Select “My Orders”

Look for an option labeled “My Orders,” “Order History,” or “Purchases.” Tap it to view your recent orders.

Step 4: Find and Open the Order

Scroll through your order history and tap on the one you want to cancel. This will open the full order details.

Step 5: Check Status and Cancel

If the order is still in a cancellable state, you’ll see a “Cancel Order” button. Tap it and confirm when prompted.

You’ll receive an in-app notification and an email confirming the cancellation.

Note: The app interface may vary slightly depending on your device and app version. If you don’t see the cancellation option, try refreshing the page or checking the website instead.

Method 3: Cancel via Customer Support (Phone, Email, or Live Chat)

If you can’t cancel your order online or through the app—perhaps because it was placed as a guest checkout, or the system isn’t working—your next best option is to contact Eufy customer support directly.

Eufy offers several ways to reach their support team:

• Live chat (available on the website)
• Email support
• Phone support (limited hours)

Here’s how to use each method effectively.

Option A: Use Live Chat (Fastest Method)

1. Visit www.eufy.com and scroll to the bottom of the page.
2. Click on “Support” or “Contact Us.”
3. Look for the “Live Chat” option and click it.
4. Wait for an agent to connect (usually within a few minutes).
5. Provide your order number, email address, and reason for cancellation.
6. The agent will check the status and process the cancellation if possible.

Tip: Have your order number ready. You can find it in your confirmation email or by logging into your account.

Option B: Send an Email

If live chat isn’t available, email is a reliable alternative.

1. Go to the Eufy Support page.
2. Click “Email Support” or “Submit a Request.”
3. Fill out the form with your name, email, order number, and a clear message:
“I would like to cancel order #123456789. Please confirm cancellation and refund.”
4. Submit the request.

You’ll typically receive a response within 24 hours. If your order is still cancellable, they’ll process it and send a confirmation.

Option C: Call Customer Support

Phone support is available but has limited hours (usually Monday–Friday, 9 AM–5 PM PST). To call:

1. Find the customer service number on the Eufy Support page.
2. Call during business hours.
3. Be ready to verify your identity and provide your order details.

Important: Phone lines can be busy. If you don’t get through, try live chat or email instead.

What If Your Eufy Order Has Already Shipped?

If your order status shows “Shipped” or you’ve already received a tracking number, you can no longer cancel it. But don’t worry—you still have options.

In this case, you’ll need to wait for delivery and then initiate a return.

Here’s what to do:

Step 1: Wait for Delivery

Let the package arrive. Do not refuse delivery unless instructed by Eufy (this can complicate returns).

Step 2: Initiate a Return

Once you have the item, log into your Eufy account and go to “My Orders.” Find the delivered order and click “Return Item.”

Follow the on-screen instructions to print a return label and pack the item securely.

Step 3: Ship the Item Back

Attach the return label to the package and drop it off at the designated carrier (usually UPS or FedEx).

Step 4: Wait for Refund

Eufy will process your return once they receive the item. Refunds typically take 3–10 business days after inspection.

Note: Most Eufy products come with a 30-day return window. Make sure to return the item within this period to avoid fees.

How Long Do Eufy Refunds Take?

After canceling your order, you’re probably wondering: “When will I get my money back?”

Refund processing times depend on your payment method:

• Credit/Debit Cards: 3–5 business days
• PayPal: 3–5 business days
• Bank Transfers: 5–10 business days
• Gift Cards: Instant (if applicable)

Keep in mind that your bank or card issuer may take additional time to post the refund to your account. If you don’t see the refund after 10 business days, contact Eufy support with your cancellation confirmation.

Troubleshooting Common Cancellation Issues

Even with the best intentions, things don’t always go smoothly. Here are some common problems and how to fix them.

Problem: No “Cancel Order” Button

Solution: This usually means the order is already being processed. Try contacting customer support immediately. The faster you reach out, the better your chances.

Problem: Guest Checkout Order

Solution: If you checked out as a guest (without creating an account), you won’t be able to cancel online. Contact support with your order number and email address. They can often locate and cancel the order manually.

Problem: Order Number Missing

Solution: Check your email inbox (and spam folder) for the order confirmation. The number is usually in the subject line or at the top of the email. If you can’t find it, contact support with your name, email, and approximate order date.

Problem: Cancellation Confirmation Not Received

Solution: Check your spam folder. If it’s not there, log into your account and verify the order status. If it still shows “Confirmed,” contact support to confirm whether the cancellation went through.

Problem: Refund Not Appearing

Solution: Wait at least 10 business days. If the refund still hasn’t appeared, contact your bank and Eufy support with your cancellation confirmation.

Tips for a Smooth Cancellation Experience

To make the process as easy as possible, keep these tips in mind:

• Act fast: The sooner you cancel, the better. Aim to cancel within 1–2 hours of placing the order.
• Use your account: Always create an account when ordering. Guest checkouts are harder to manage.
• Save confirmation emails: Keep all order and cancellation emails for your records.
• Check order status regularly: Log in daily to monitor changes, especially if you’re waiting to cancel.
• Be polite with support: Customer service agents are more likely to help if you’re respectful and clear.

Final Thoughts: Stay in Control of Your Eufy Orders

Canceling a Eufy order doesn’t have to be stressful. With the right approach, you can stop unwanted purchases quickly and get your money back without a hitch.

Remember: the key is speed. Use the website or app to cancel as soon as possible. If that doesn’t work, don’t hesitate to contact customer support. And if your order has already shipped, initiate a return right after delivery.

By following this guide, you’ll be equipped to handle any cancellation scenario with confidence. Whether you’re canceling a robot vacuum or a home security system, you now know exactly how to cancel your Eufy order the right way.

So the next time you place an order and have second thoughts, don’t panic—just follow these steps and take control.