How to Change Eufy Doorbell Wifi

This guide walks you through how to change Eufy doorbell WiFi with clear, easy-to-follow steps. Whether you’ve moved, upgraded your router, or are experiencing connection issues, you’ll learn how to reconnect your Eufy doorbell to a new network without losing settings or recordings.

Key Takeaways

Preparation is key: Before changing your Eufy doorbell’s WiFi, ensure your new network is active, stable, and within range of the doorbell.
Use the Eufy app: All WiFi changes must be done through the official Eufy Security app—no physical buttons or web portals are involved.
Factory reset may be needed: If your doorbell doesn’t detect the new network, a factory reset might be required to clear old settings.
Check compatibility: Eufy doorbells only support 2.4 GHz networks—5 GHz networks won’t work, even if your router broadcasts both.
Test after setup: Always verify the connection by checking live view, motion alerts, and recording playback to ensure everything works.
Update firmware: After reconnecting, check for firmware updates to improve performance and security.
Contact support if stuck: If troubleshooting fails, Eufy’s customer support can guide you through advanced steps or diagnose hardware issues.

Introduction: Why You Might Need to Change Your Eufy Doorbell WiFi

Changing your home WiFi network is more common than you might think. Maybe you’ve moved to a new house, upgraded your internet plan, or switched to a new router. Whatever the reason, if your Eufy doorbell is still connected to an old network, it won’t work properly—or at all. That’s why knowing how to change Eufy doorbell WiFi is essential for maintaining security and peace of mind.

Eufy doorbells rely on a stable WiFi connection to send live video feeds, motion alerts, and recorded clips to your smartphone. Without a proper connection, you could miss important visitors, packages, or potential security threats. The good news? Updating your doorbell’s WiFi settings is straightforward—if you follow the right steps.

In this guide, we’ll walk you through the entire process, from preparing your new network to testing your doorbell after reconnection. We’ll also cover common pitfalls, troubleshooting tips, and best practices to ensure a smooth transition. Whether you’re a tech novice or a smart home enthusiast, this guide will help you keep your Eufy doorbell running smoothly on your new WiFi.

What You’ll Need Before Starting

Before diving into the steps, make sure you have everything ready. A little prep goes a long way in avoiding frustration later.

Your New WiFi Network Details

You’ll need the name (SSID) and password of your new WiFi network. Double-check the spelling and case sensitivity—WiFi passwords are case-sensitive, and even a small typo can prevent connection.

The Eufy Security App

Download the Eufy Security app from the Apple App Store or Google Play Store if you haven’t already. Make sure it’s updated to the latest version. The app is your control center for all Eufy devices, including your doorbell.

A Stable Power Source

Ensure your doorbell has consistent power. If it’s battery-powered, make sure the battery is charged. For wired models, confirm the transformer is working and providing adequate voltage (typically 16–24V AC).

Your Smartphone or Tablet

You’ll use your mobile device to guide the setup process. Keep it charged and within range of both your doorbell and the new WiFi network.

Access to Your Router (Optional but Helpful)

If you’re unsure about your network settings—like whether it’s 2.4 GHz or 5 GHz—you may need to log into your router’s admin panel. Most modern routers allow you to check this via a web browser or a companion app.

Step 1: Check Your WiFi Network Compatibility

Not all WiFi networks are created equal—and Eufy doorbells have specific requirements.

Eufy Doorbell Supports 2.4 GHz Only

One of the most common reasons people struggle to connect their Eufy doorbell is because they’re trying to use a 5 GHz network. Eufy doorbells only work on 2.4 GHz WiFi bands. Even if your router broadcasts both 2.4 GHz and 5 GHz under the same name (a feature called “band steering”), your doorbell may not connect properly.

How to Confirm Your Network is 2.4 GHz

If your network name includes “2.4” or “5G” at the end (e.g., “HomeWiFi_2.4” or “HomeWiFi_5G”), it’s easy to tell. But many routers use a single name for both bands. Here’s how to check:

On iPhone: Go to Settings > Wi-Fi. Tap the “i” icon next to your network. Look for “Frequency” or “Band.” If it says 2.4 GHz, you’re good.
On Android: Go to Settings > Network & Internet > Wi-Fi. Tap your network and look for “Frequency” or “Band.”
Using a Router App: Many router manufacturers (like Netgear, TP-Link, or ASUS) offer apps that show connected devices and their bands.

What If Your Router Only Broadcasts 5 GHz?

If your router doesn’t support 2.4 GHz or it’s turned off, you’ll need to enable it. Log into your router’s admin page (usually by typing 192.168.1.1 or 192.168.0.1 into a browser), navigate to the wireless settings, and make sure the 2.4 GHz band is enabled. Some routers allow you to split the bands into separate networks (e.g., “HomeWiFi_2.4” and “HomeWiFi_5G”), which can help avoid confusion.

Step 2: Open the Eufy Security App

The Eufy Security app is your gateway to managing your doorbell. Make sure you’re logged in with the same account you used during the initial setup.

Launch the App and Select Your Doorbell

Open the app and tap on your doorbell from the device list. You should see a live view or a “Device Offline” message if it’s disconnected.

Check Current Connection Status

Tap the settings icon (usually a gear or three dots) in the top-right corner. Look for “Device Info” or “Network Status.” This will show you the current WiFi network and signal strength. If it’s still connected to the old network, you’ll need to update it.

Update the App if Needed

If the app feels sluggish or you’re missing options, check for updates in your app store. Eufy frequently releases updates that improve connectivity and add new features.

Step 3: Remove the Old WiFi Network (If Necessary)

If your doorbell is still trying to connect to the old network, you may need to remove it from the app before adding the new one.

Go to Device Settings

In the Eufy app, tap your doorbell, then tap the settings icon. Scroll down to “Wi-Fi Settings” or “Network Settings.”

Forget the Current Network

Look for an option like “Forget Network” or “Remove Wi-Fi.” Tap it to disconnect your doorbell from the old network. This step isn’t always required, but it helps prevent conflicts during the new setup.

Confirm the Action

The app may ask you to confirm. Tap “Yes” or “Remove.” Your doorbell will go offline temporarily—this is normal.

Step 4: Start the WiFi Setup Process

Now it’s time to connect your doorbell to the new network.

Initiate Setup Mode

In the Eufy app, go back to the device list and tap your doorbell. If it’s offline, you’ll see a “Setup” or “Reconnect” button. Tap it.

Follow the On-Screen Prompts

The app will guide you through the process. It may ask you to press a button on the doorbell to put it into pairing mode. For most Eufy doorbells, this is a small button on the back or side. Press and hold it for 3–5 seconds until the LED light starts blinking blue.

Select Your New WiFi Network

The app will scan for available networks. Choose your new 2.4 GHz network from the list. If you don’t see it, make sure your phone is connected to the same network and that the doorbell is within range.

Enter the WiFi Password

Carefully type in your new WiFi password. Double-check for typos, especially with special characters or numbers that look like letters (e.g., “0” vs. “O”). Tap “Connect” or “Next.”

Step 5: Wait for the Connection to Complete

This step can take a minute or two. Be patient—your doorbell is communicating with the router and syncing settings.

Watch the LED Light

The LED on your doorbell will change colors to indicate status:

Solid blue: Connected successfully.
Blinking blue: Still connecting.
Red or orange: Connection failed.

Check the App for Confirmation

The Eufy app will notify you when the connection is successful. You should see your doorbell come back online with a live view available.

Test the Connection

Tap the live view button to see if the video stream loads. If it does, your doorbell is successfully connected to the new WiFi.

Step 6: Verify Functionality and Settings

A successful connection is just the first step. Now you need to make sure everything works as expected.

Test Live View

Open the live feed and check for clear video, smooth motion, and good audio (if your model supports two-way talk).

Trigger a Motion Alert

Walk in front of the doorbell to see if it detects motion and sends a notification to your phone. Check the app for the alert and recorded clip.

Review Recording Playback

Go to the “Events” or “Recordings” tab and play back a recent clip. Make sure the video and audio are clear and synced.

Check Two-Way Audio (If Applicable)

Tap the microphone icon and speak. Ask someone near the doorbell to listen. You should hear each other clearly.

Adjust Motion Zones (Optional)

If your doorbell supports custom motion zones, go to settings and adjust them to reduce false alerts from passing cars or trees.

Troubleshooting Common Issues

Even with careful steps, things can go wrong. Here’s how to fix the most common problems.

Doorbell Won’t Connect to New WiFi

If the LED stays red or the app says “Connection Failed,” try these fixes:

Move closer to the router: WiFi signal weakens with distance and obstacles. Stand near the doorbell with your phone during setup.
Restart your router: Power cycle your router by unplugging it for 30 seconds, then plugging it back in.
Forget and re-enter the password: Typos are common. Double-check the password and re-enter it.
Disable 5 GHz temporarily: If your router broadcasts both bands, turn off 5 GHz during setup to avoid confusion.

Doorbell Keeps Disconnecting

Intermittent disconnections can be caused by poor signal or interference.

Check signal strength: In the app, go to device settings and look for “Signal Strength.” If it’s weak, consider moving the router or using a WiFi extender.
Avoid interference: Keep the doorbell away from microwaves, cordless phones, and thick walls.
Update firmware: Go to device settings > Firmware Update. Install any available updates.

App Says “Device Offline” After Setup

If your doorbell appears offline even after setup:

Restart the doorbell: For battery models, remove and reinsert the battery. For wired models, turn off the power at the breaker for 10 seconds, then turn it back on.
Re-run setup: Go through the WiFi setup process again from the beginning.
Factory reset: As a last resort, perform a factory reset. This erases all settings and returns the doorbell to its original state. To do this, press and hold the setup button for 10–15 seconds until the LED flashes red. Then re-add the device in the app.

Can’t Find the New Network in the App

If your new WiFi network doesn’t appear in the list:

Ensure it’s 2.4 GHz: Confirm the network is broadcasting on the correct band.
Check visibility: Make sure the network isn’t hidden. If it is, you’ll need to manually enter the SSID and password.
Move closer: Stand right next to the doorbell with your phone to improve signal detection.

Advanced Tips for a Smoother Experience

Once your doorbell is connected, these tips will help you get the most out of it.

Use a Dedicated IoT Network

Many routers allow you to create a separate network for smart devices (sometimes called a “Guest” or “IoT” network). This can improve security and reduce interference from other devices. Just make sure it’s 2.4 GHz.

Enable WPA2 or WPA3 Security

Eufy doorbells work best with WPA2 or WPA3 encryption. Avoid outdated protocols like WEP, which may cause connection issues.

Schedule Regular Reboots

Rebooting your router and doorbell once a week can prevent glitches and improve performance.

Monitor Data Usage

Eufy doorbells use data for live viewing and cloud recordings (if enabled). If you have a data cap, consider using local storage (like a HomeBase) to reduce usage.

Conclusion: Stay Connected, Stay Secure

Changing your Eufy doorbell’s WiFi doesn’t have to be stressful. With the right preparation and a clear step-by-step approach, you can reconnect your doorbell to a new network in just a few minutes. Remember: always use the Eufy Security app, ensure your network is 2.4 GHz, and test all features after setup.

Whether you’ve moved, upgraded your internet, or just want to improve your smart home setup, knowing how to change Eufy doorbell WiFi keeps your security system running smoothly. And if you run into trouble, don’t hesitate to reach out to Eufy’s support team—they’re there to help.

By following this guide, you’ll enjoy uninterrupted video feeds, reliable motion alerts, and peace of mind—no matter which WiFi network you’re on.