How to Change Eufy Genie Wifi Settings

This guide walks you through how to change Eufy Genie WiFi settings using the Eufy Security app. Whether you’re switching networks or troubleshooting connectivity, you’ll find clear, simple instructions to keep your smart home system running smoothly.

Key Takeaways

• Use the Eufy Security app: All WiFi changes for the Eufy Genie must be made through the official mobile app, not a web browser or physical buttons.
• Ensure the Genie is in setup mode: To change WiFi, the device must be reset or in pairing mode—usually indicated by a blinking blue light.
• Stay close to your router: Keep your phone and Genie within 10–15 feet of the WiFi router during setup for a strong signal.
• Use 2.4 GHz networks only: The Eufy Genie does not support 5 GHz WiFi bands, so make sure your network is set to 2.4 GHz.
• Restart after changes: Always restart the Genie and app after updating settings to ensure the new configuration takes effect.
• Check for app updates: Outdated app versions can cause connection problems—update the Eufy Security app before making changes.
• Troubleshoot with the reset button: If the Genie won’t connect, use the physical reset button to restore factory settings and start fresh.

Introduction: Why You Might Need to Change Your Eufy Genie WiFi Settings

The Eufy Genie is a smart home hub that connects your Eufy security devices—like cameras, doorbells, and sensors—to your home WiFi network. It acts as the central command center, allowing you to monitor and control your devices remotely through the Eufy Security app. But what happens when you move to a new house, upgrade your router, or change your WiFi password? That’s when you’ll need to know how to change Eufy Genie WiFi settings.

Whether you’re troubleshooting a dropped connection, switching from one network to another, or simply updating your login credentials, changing the WiFi settings on your Eufy Genie is a common task. The good news? It’s easier than you might think—especially when you follow the right steps.

In this guide, we’ll walk you through the entire process, from preparing your device to confirming a successful connection. We’ll also cover common pitfalls, troubleshooting tips, and best practices to ensure your Genie stays online and your smart home runs smoothly. By the end, you’ll feel confident managing your Genie’s network settings like a pro.

What You’ll Need Before You Start

Before diving into the setup, make sure you have everything ready. A smooth process starts with proper preparation.

Your Eufy Genie Device

Make sure your Eufy Genie is powered on and within range of your WiFi router. The Genie should be plugged into a power outlet using the included adapter. Avoid using extension cords or power strips that might interfere with the signal.

The Eufy Security App

Download the Eufy Security app from the Apple App Store (for iPhone) or Google Play Store (for Android). This is the only way to manage your Genie’s settings—there’s no web interface or physical control panel.

Your WiFi Network Details

Have your WiFi network name (SSID) and password handy. Double-check the spelling and capitalization—these are case-sensitive. Also, confirm that your network is operating on the 2.4 GHz band, as the Eufy Genie does not support 5 GHz networks.

A Smartphone or Tablet

You’ll need a mobile device to run the app and guide the setup process. Make sure it’s connected to the same WiFi network you want the Genie to use.

Access to the Genie’s Reset Button

Located on the back or bottom of the device, the reset button is essential if you need to restore factory settings. You’ll usually need a paperclip or SIM ejector tool to press it.

Step 1: Open the Eufy Security App

The first step in changing your Eufy Genie’s WiFi settings is launching the Eufy Security app on your smartphone or tablet.

Launch the App

Tap the Eufy Security icon on your home screen. If you’re not already logged in, enter your account credentials. If you don’t have an account, create one using your email address and a secure password.

Navigate to Your Devices

Once logged in, you’ll see the home screen with a list of your connected devices. Look for your Eufy Genie in the list. If it’s not showing up, it may be offline or disconnected from the network.

Check the Genie’s Status

Tap on the Genie to view its status. If it says “Offline” or “Disconnected,” that’s a sign the WiFi settings may need updating. If it’s online, you can still proceed to change the network—just follow the steps below.

Step 2: Put the Eufy Genie in Setup Mode

To change the WiFi settings, the Genie must be in pairing or setup mode. This allows the app to communicate with it and send new network information.

Locate the Reset Button

Find the small reset button on your Eufy Genie. It’s usually on the back or bottom edge and may be labeled “Reset” or marked with a circular arrow icon.

Press and Hold the Reset Button

Using a paperclip, SIM tool, or similar pointed object, press and hold the reset button for about 5–10 seconds. You’ll see the LED light on the Genie begin to blink blue. This indicates it’s in setup mode and ready to connect to a new network.

Wait for the Light to Stabilize

After releasing the button, wait about 30 seconds. The blue light should continue blinking steadily. If it turns solid blue or changes color, the Genie may have already connected to a network—repeat the reset if needed.

Step 3: Connect the Genie to a New WiFi Network

Now that the Genie is in setup mode, it’s time to connect it to your desired WiFi network using the app.

Return to the Eufy Security App

Go back to the app and tap the “+” or “Add Device” button, usually found in the top-right corner of the home screen.

Select “Eufy Genie” from the List

The app will scan for nearby devices. When your Genie appears, tap on it to begin the pairing process.

Choose Your WiFi Network

The app will display a list of available WiFi networks. Select the one you want the Genie to connect to. Remember: only 2.4 GHz networks will appear. If your network is dual-band (2.4 GHz and 5 GHz), make sure you select the 2.4 GHz version.

Enter Your WiFi Password

Type in your WiFi password carefully. Double-check for typos, extra spaces, or incorrect capitalization. A single mistake can prevent the connection.

Confirm and Wait

Tap “Connect” or “Next.” The app will send the network details to the Genie. This may take 30–60 seconds. During this time, the Genie’s LED will blink rapidly. Once connected, the light should turn solid blue or green, indicating success.

Step 4: Verify the Connection

After the setup process, it’s important to confirm that the Genie is properly connected and functioning.

Check the App Status

Return to the home screen of the Eufy Security app. Your Genie should now appear as “Online” with a strong signal indicator. Tap on it to view live status and connected devices.

Test Remote Access

Turn off your phone’s WiFi and switch to mobile data. Open the app and try accessing your Genie and connected cameras. If you can view live feeds and receive notifications, the connection is working correctly.

Restart the Genie (Optional but Recommended)

Unplug the Genie from power for 10 seconds, then plug it back in. This ensures all settings are fully applied and the device starts fresh on the new network.

Common Issues and Troubleshooting

Even with careful setup, you might run into problems. Here’s how to fix the most common issues when changing Eufy Genie WiFi settings.

Genie Won’t Enter Setup Mode

If the LED doesn’t blink blue after pressing the reset button, try holding it longer—up to 15 seconds. Ensure the Genie is powered and not in a low-battery state (if applicable). If it still won’t reset, try a different power outlet.

App Can’t Find the Genie

Make sure your phone is connected to the same 2.4 GHz network you’re trying to assign. If your phone is on 5 GHz, the app may not detect the Genie. Temporarily switch your phone to 2.4 GHz or use a different device.

Incorrect WiFi Password

If the connection fails, the most likely cause is a wrong password. Re-enter it carefully. Consider copying and pasting from a secure note to avoid typos.

Weak Signal or Interference

Move the Genie closer to the router during setup. Avoid placing it near microwaves, cordless phones, or thick walls that can block the signal. After setup, you can relocate it—but ensure it stays within range.

Genie Connects but Drops Frequently

This could be due to network congestion or an unstable router. Try rebooting your router. Also, check if other devices on the network are working properly. If the problem persists, consider using a WiFi extender to boost coverage.

App Crashes or Freezes During Setup

Close the app completely and reopen it. If that doesn’t work, restart your phone. Make sure the app is updated to the latest version from the app store.

Best Practices for Managing Eufy Genie WiFi Settings

To avoid future issues and keep your smart home running smoothly, follow these tips.

Update the App Regularly

Eufy frequently releases app updates with bug fixes and new features. Enable automatic updates or check for them monthly to ensure compatibility and security.

Use a Dedicated 2.4 GHz Network

If your router supports band steering or dual-band naming, consider creating a separate network name (SSID) just for 2.4 GHz devices like the Genie. This prevents accidental connections to 5 GHz.

Label Your Networks Clearly

Name your 2.4 GHz network something like “Home_WiFi_2.4” to avoid confusion during setup. This is especially helpful in homes with multiple networks or guest access.

Keep the Genie in a Central Location

Place the Genie in a central area of your home, away from metal objects and electronic interference. This ensures strong communication with both your router and connected devices.

Document Your Settings

Write down your WiFi name and password in a secure place. Include the Genie’s serial number and setup date for future reference.

Advanced Tips for Power Users

If you’re comfortable with networking, here are a few advanced strategies to optimize your Eufy Genie’s performance.

Use a Static IP Address

Assign a static IP to your Genie through your router’s admin panel. This prevents the IP from changing and ensures consistent connectivity, especially if you use port forwarding or remote access tools.

Enable QoS (Quality of Service)

On your router, set up QoS to prioritize traffic from the Genie and your security cameras. This reduces lag and improves video streaming quality during peak usage times.

Monitor Network Usage

Use your router’s dashboard or a network monitoring app to check how much bandwidth the Genie is using. Security cameras can consume significant data—especially if recording 24/7.

Set Up a Guest Network (Optional)

For added security, connect the Genie to a separate guest network. This isolates it from your main devices and reduces the risk of unauthorized access.

Conclusion: Stay Connected with Confidence

Changing your Eufy Genie WiFi settings doesn’t have to be complicated. With the right preparation and a clear step-by-step approach, you can update your network, fix connection issues, and keep your smart home system running reliably. Whether you’re moving to a new place, upgrading your internet, or simply refreshing your password, this guide gives you everything you need to succeed.

Remember: always use the Eufy Security app, ensure your network is 2.4 GHz, and don’t skip the reset step. If you run into trouble, the troubleshooting tips above will help you get back on track quickly.

By following these best practices, you’ll not only solve immediate problems but also prevent future ones. Your Eufy Genie will stay online, your cameras will keep recording, and your home will remain secure—all thanks to a few simple WiFi adjustments.

So the next time you need to change your Eufy Genie WiFi settings, you’ll know exactly what to do. Stay connected, stay safe, and enjoy the peace of mind that comes with a well-managed smart home.