How to Change Eufy Homebase 2 to Homebase 3

Switching from Eufy HomeBase 2 to HomeBase 3 is a smart move for better performance, improved AI detection, and longer battery life. This guide walks you through every step—from backing up your data to reconnecting your cameras—so you can upgrade smoothly and securely.

Key Takeaways

• Backup your HomeBase 2 data first: Save recordings, settings, and device pairings before starting the upgrade to avoid losing important footage.
• HomeBase 3 offers superior features: Enjoy faster processing, dual-band Wi-Fi, enhanced AI person detection, and support for more cameras.
• Use the Eufy Security app for setup: The app guides you through removing the old base and adding the new one with simple on-screen instructions.
• Re-pair all cameras and sensors: HomeBase 3 doesn’t automatically inherit devices from HomeBase 2, so you’ll need to reconnect each one manually.
• Check compatibility before upgrading: Ensure your existing cameras and sensors work with HomeBase 3—most Eufy models are supported, but older ones may not be.
• Optimize placement for best performance: Position HomeBase 3 centrally in your home, away from interference, for strong signal coverage.
• Troubleshoot connection issues promptly: If devices fail to connect, reset them and ensure your Wi-Fi network meets HomeBase 3 requirements.

Introduction: Why Upgrade to Eufy HomeBase 3?

If you’re currently using the Eufy HomeBase 2 for your home security system, you’re already enjoying reliable local storage, no monthly fees, and solid camera performance. But technology moves fast—and Eufy has raised the bar with the HomeBase 3. This newer model brings faster processing, smarter AI detection, dual-band Wi-Fi support, and the ability to handle more cameras simultaneously. Upgrading isn’t just about getting newer hardware; it’s about enhancing your home’s safety, responsiveness, and overall user experience.

In this comprehensive guide, we’ll walk you through how to change Eufy HomeBase 2 to HomeBase 3—step by step. Whether you’re a tech-savvy homeowner or someone who just wants a smoother, smarter security setup, this guide is designed to make the transition as easy as possible. You’ll learn how to back up your data, remove the old base station, set up the new one, reconnect your cameras and sensors, and troubleshoot common issues. By the end, you’ll have a fully upgraded Eufy system that’s faster, more reliable, and packed with new features.

Let’s get started on your upgrade journey—no guesswork, no frustration, just clear, actionable steps.

Step 1: Prepare for the Upgrade

Before you unplug your HomeBase 2, it’s crucial to prepare properly. Rushing into the upgrade without preparation can lead to lost recordings, misconfigured settings, or devices that won’t reconnect. Take your time with this step—it will save you headaches later.

Check Compatibility of Your Devices

Not all Eufy devices are compatible with HomeBase 3. While most newer models work seamlessly, some older cameras or sensors may not be supported. To check:

• Open the Eufy Security app on your phone.
• Go to Settings > Device Compatibility.
• Look for a list of devices that work with HomeBase 3.

Common compatible devices include:

• EufyCam 2 / 2C / 2 Pro
• Eufy SoloCam S220 / S40
• Indoor Cam 2K / Pan & Tilt
• Video Doorbell (wired and battery versions)
• Motion sensors, door/window sensors

If you have very old models (like the original EufyCam 1), they may not be supported. In that case, consider upgrading those devices too—or keep them on a separate system if needed.

Back Up Your HomeBase 2 Data

Your HomeBase 2 stores all your recorded footage locally. Since HomeBase 3 uses a new system architecture, it cannot directly import recordings from the old base. That means you’ll need to back up important videos before switching.

Here’s how:

• Open the Eufy Security app.
• Go to Events and review your recent recordings.
• Tap on any important clips and select Save to Phone or Share to export them.
• For bulk backup, connect a USB drive to the HomeBase 2 (if supported) and use the app to export recordings.

Pro Tip: Label your saved videos with dates and locations (e.g., “Front Door – Jan 15”) so you can easily find them later.

Gather Your Tools and Equipment

Make sure you have everything you need before starting:

• Your new Eufy HomeBase 3 unit
• Power adapter for HomeBase 3
• Ethernet cable (recommended for initial setup)
• Smartphone with the latest Eufy Security app installed
• Wi-Fi network name and password
• All your Eufy cameras, sensors, and accessories

Having these ready will keep the process smooth and uninterrupted.

Step 2: Remove HomeBase 2 from Your System

Now that you’re prepared, it’s time to safely disconnect your old HomeBase 2. This step ensures a clean transition and prevents conflicts when setting up the new base.

Power Down HomeBase 2

Start by turning off the power:

• Unplug the power adapter from the wall or the HomeBase 2 itself.
• Wait 10–15 seconds to ensure it’s fully powered down.

Do not skip this step—removing power abruptly can corrupt data or cause pairing issues later.

Disconnect from the App

Next, remove HomeBase 2 from your Eufy Security app:

• Open the app and go to Devices.
• Find your HomeBase 2 in the list and tap on it.
• Tap the Settings (gear) icon.
• Scroll down and select Remove Device.
• Confirm the action when prompted.

This tells the app that the device is no longer active and clears its profile from your account.

Physically Disconnect Cables

Now, unplug all cables from the HomeBase 2:

• Remove the Ethernet cable (if connected).
• Disconnect the power adapter.
• If you used a USB drive for storage, safely eject it first via the app, then unplug it.

Store the old HomeBase 2 in a safe place in case you need it for troubleshooting or resale.

Step 3: Set Up Eufy HomeBase 3

With the old base removed, it’s time to bring in the new one. The HomeBase 3 setup is designed to be user-friendly, but following these steps carefully will ensure a flawless installation.

Unbox and Inspect HomeBase 3

Open the box and check that you have:

• HomeBase 3 unit
• Power adapter
• Ethernet cable (usually included)
• Quick start guide

Inspect the unit for any physical damage. If anything looks off, contact Eufy support before proceeding.

Connect HomeBase 3 to Power and Internet

For the best setup experience, use a wired connection first:

• Plug the Ethernet cable into the back of HomeBase 3 and connect the other end to your router.
• Connect the power adapter to the base and plug it into a wall outlet.
• Wait for the LED light to turn solid blue—this indicates it’s powered on and connected.

Note: If you prefer Wi-Fi only, you can skip the Ethernet cable, but a wired connection is more stable during initial setup.

Add HomeBase 3 to the Eufy Security App

Now, let the app guide you:

• Open the Eufy Security app on your phone.
• Tap the + icon in the top-right corner.
• Select Add Device, then choose HomeBase.
• Follow the on-screen prompts. The app will search for nearby HomeBase 3 units.
• When found, tap Connect.
• Enter your Wi-Fi network name and password if prompted (even if using Ethernet, the app may ask for Wi-Fi details for future use).
• Wait for the setup to complete. This may take 2–5 minutes.

Once done, you’ll see HomeBase 3 listed in your devices with a green “Online” status.

Complete Initial Configuration

The app will now walk you through a few quick settings:

• Name your HomeBase 3: Give it a clear name like “Main HomeBase” or “House Security Hub.”
• Set time zone and location: This ensures accurate timestamps on recordings.
• Enable notifications: Choose whether to receive alerts for motion, person detection, etc.
• Choose storage mode: HomeBase 3 supports local storage only—no cloud fees. Select how long to keep recordings (e.g., 30, 60, or 90 days).

Take your time with these settings—they affect how your system behaves daily.

Step 4: Reconnect Your Cameras and Sensors

Here’s the part that trips up many users: HomeBase 3 does not automatically inherit devices from HomeBase 2. You must re-pair each camera, sensor, and accessory manually. Don’t worry—it’s straightforward with the app’s guidance.

Re-pair EufyCam Cameras

Start with your outdoor or indoor cameras:

• Open the Eufy Security app.
• Tap the + icon and select Add Device.
• Choose your camera model (e.g., EufyCam 2 Pro).
• The app will prompt you to press the sync button on the camera (usually located under the battery cover).
• Hold the sync button for 3–5 seconds until the LED blinks blue.
• The app will detect the camera and guide you through pairing.
• Repeat for each camera.

Pro Tip: Do this one camera at a time to avoid confusion. Label them in the app (e.g., “Front Yard,” “Back Door”) for easy identification.

Reconnect Sensors and Doorbells

The process is similar for other devices:

• For door/window sensors: Open the sensor, remove and reinsert the battery to trigger pairing mode.
• For motion sensors: Press the sync button (usually on the side).
• For video doorbells: Use the app to scan the QR code on the device or press the sync button.

The app will confirm when each device is successfully connected. You’ll see them appear under the HomeBase 3 in your device list.

Test Each Device

After pairing, test everything:

• Walk in front of cameras to trigger motion alerts.
• Open a door with a sensor to see if it registers.
• Check live view for each camera to ensure video quality is good.

If a device doesn’t respond, don’t panic—we’ll cover troubleshooting in the next section.

Step 5: Optimize Your HomeBase 3 Setup

Now that everything is connected, take a few extra steps to get the most out of your new system.

Position HomeBase 3 for Best Coverage

HomeBase 3 uses wireless signals to communicate with cameras and sensors. For optimal performance:

• Place it in a central location in your home—like a living room or hallway.
• Keep it away from metal objects, microwaves, and thick walls.
• Elevate it (e.g., on a shelf) rather than placing it on the floor.
• Ensure it’s within range of all your cameras (typically up to 300 feet outdoors, less indoors).

If you have a large home, consider adding a Wi-Fi extender or mesh network to boost signal strength.

Enable Advanced Features

HomeBase 3 unlocks powerful new capabilities:

• AI Person Detection: Go to camera settings and enable “Human Detection” to reduce false alarms from pets or shadows.
• Activity Zones: Define specific areas (like your driveway) where you want alerts, ignoring others (like a busy street).
• Night Vision Mode: Adjust infrared settings for clearer nighttime footage.
• Two-Way Audio: Test the microphone and speaker on cameras that support it.

These features make your system smarter and more responsive.

Update Firmware

Eufy regularly releases firmware updates to improve performance and security:

• Open the app and go to Devices.
• Tap on HomeBase 3, then Settings.
• Look for Firmware Update and tap Check for Updates.
• If an update is available, follow the prompts to install it.

Keep your system updated for the best experience.

Troubleshooting Common Issues

Even with careful setup, you might run into a few hiccups. Here’s how to fix the most common problems.

Device Won’t Pair with HomeBase 3

If a camera or sensor won’t connect:

• Ensure it’s in pairing mode (LED blinking blue).
• Move it closer to HomeBase 3 during setup.
• Reset the device: Remove the battery for 10 seconds, then reinsert it.
• Restart the Eufy Security app and try again.

If it still fails, check the device’s compatibility list or contact Eufy support.

Weak Signal or Frequent Disconnects

This usually means poor placement or interference:

• Relocate HomeBase 3 to a more central spot.
• Avoid placing it near routers, cordless phones, or Bluetooth devices.
• Use an Ethernet cable for a wired connection if possible.
• Consider adding a Wi-Fi extender if your home is large.

No Video or Poor Image Quality

If cameras show a black screen or blurry footage:

• Check the camera’s power source—replace batteries if low.
• Clean the camera lens with a soft cloth.
• Ensure the camera is within range of HomeBase 3.
• Update the camera’s firmware via the app.

HomeBase 3 Not Showing Up in App

If the app can’t detect your new base:

• Make sure it’s powered on and the LED is solid blue.
• Restart your phone and the app.
• Ensure your phone is connected to the same Wi-Fi network as HomeBase 3.
• Try resetting HomeBase 3: Press and hold the reset button (usually on the back) for 10 seconds.

Conclusion: Enjoy Your Upgraded Eufy System

Congratulations! You’ve successfully changed your Eufy HomeBase 2 to HomeBase 3. You now have a faster, smarter, and more reliable home security system with enhanced AI detection, better connectivity, and support for more devices. While the process required careful preparation and manual re-pairing, the result is well worth the effort.

Remember, upgrading isn’t just about new hardware—it’s about peace of mind. With HomeBase 3, you’ll get quicker alerts, clearer footage, and fewer false alarms. Take time to explore the new features, adjust your settings, and test your system regularly. And if you ever run into issues, the troubleshooting tips in this guide will help you get back on track.

Your home deserves the best protection. With Eufy HomeBase 3, you’ve taken a big step toward a safer, smarter living space. Welcome to the future of home security.