How to Change Eufy Wifi Network

Changing your Eufy WiFi network is simple with the right steps. This guide walks you through updating your network settings for Eufy cameras, doorbells, and home base units using the Eufy Security app. No technical skills required—just follow along!

Key Takeaways

• Use the Eufy Security app: All network changes must be made through the official app—there’s no web interface or physical button reset option.
• Ensure 2.4GHz network compatibility: Most Eufy devices only work on 2.4GHz WiFi bands, so confirm your new network supports it.
• Keep devices powered during setup: Never unplug your Eufy device mid-process—interruptions can cause setup failures or require a full factory reset.
• Reconnect HomeBase first (if applicable): For systems like EufyCam, always update the HomeBase unit’s network before re-pairing cameras.
• Factory reset as last resort: If standard methods fail, a hard reset clears all settings and lets you start fresh—but you’ll lose saved recordings.
• Check signal strength: Place your device within strong WiFi range during setup to avoid connection drops.
• Update app and firmware: Always use the latest version of the Eufy Security app and device firmware for smooth transitions.

How to Change Eufy Wifi Network: A Complete Step-by-Step Guide

So, you’ve moved to a new place, upgraded your router, or just switched internet providers—and now your Eufy security cameras, doorbells, or sensors aren’t connecting. Don’t worry! Changing your Eufy WiFi network is easier than you might think, but it does require a few specific steps to get everything working smoothly again.

In this guide, we’ll walk you through the entire process of updating your Eufy device’s WiFi settings—whether you’re using an EufyCam, Video Doorbell, Indoor Cam, or any other Eufy Security product. We’ll cover everything from preparing your new network to troubleshooting common issues, so you can get back to monitoring your home with confidence.

By the end of this article, you’ll know exactly how to change your Eufy WiFi network without losing your device settings or recordings (in most cases). Let’s dive in!

Why You Might Need to Change Your Eufy WiFi Network

There are several common reasons why you’d need to update your Eufy device’s WiFi connection:

– You’ve moved to a new home or office and are connecting to a different router.
– Your internet service provider (ISP) changed your modem or router.
– You upgraded to a new WiFi system (like a mesh network) and need to reconnect your devices.
– Your old network name (SSID) or password changed.
– You’re experiencing frequent disconnections and suspect network configuration issues.

Whatever the reason, the process is similar across most Eufy devices. The key is using the Eufy Security app correctly and following the right sequence—especially if you’re using a HomeBase unit.

Before You Begin: Essential Preparations

Before changing your Eufy WiFi network, take a few minutes to prepare. This will save you time and frustration later.

1. Confirm Your New WiFi Network Details

Make sure you know:
– The exact name (SSID) of your new WiFi network.
– The correct password (case-sensitive).
– Whether it’s a 2.4GHz or 5GHz network.

Important: Most Eufy devices—including EufyCam 2, EufyCam 2C, Video Doorbell, and Indoor Cams—only support 2.4GHz networks. If your new router broadcasts both 2.4GHz and 5GHz under the same name (a feature called “band steering”), you may need to temporarily separate them or ensure your device connects to the 2.4GHz band.

2. Update the Eufy Security App

Open your phone’s app store (Google Play or Apple App Store) and check for updates to the Eufy Security app. Using the latest version ensures compatibility and access to the newest features and bug fixes.

3. Charge or Power Your Devices

– For battery-powered devices like EufyCam or Video Doorbell: Make sure they’re fully charged. Low battery can interrupt the setup process.
– For wired devices: Ensure they’re plugged in and receiving power.

4. Place Devices Within WiFi Range

During setup, your Eufy device needs a strong WiFi signal. Move closer to your router or use a WiFi extender if necessary. A weak signal can cause timeouts or failed connections.

5. Note Your Current Settings (Optional but Helpful)

If you’re using a HomeBase system, jot down your current camera names, motion zones, and recording schedules. While these usually transfer automatically, having a backup helps if you need to reconfigure.

How to Change WiFi Network on Eufy Devices (Step-by-Step)

The exact steps vary slightly depending on your Eufy product. Below, we’ll cover the most common scenarios.

Method 1: Changing WiFi on EufyCam (with HomeBase)

If you’re using EufyCam 2, EufyCam 2C, or similar models that connect via a HomeBase unit, follow these steps:

Step 1: Open the Eufy Security App

Launch the app on your smartphone or tablet. Make sure you’re logged into the same account used to set up your devices.

Step 2: Go to Device Settings

Tap on the HomeBase unit (usually labeled “HomeBase 2” or similar) from the home screen. Then tap the gear icon (⚙️) to access settings.

Step 3: Select “Wi-Fi Settings”

Scroll down and tap “Wi-Fi Settings.” You’ll see your current network name listed.

Step 4: Tap “Change Wi-Fi”

The app will prompt you to confirm. Tap “Change Wi-Fi” to begin the process.

Step 5: Enter New Network Details

– Select your new WiFi network from the list.
– Enter the password carefully (it’s case-sensitive).
– Tap “Connect.”

Step 6: Wait for Connection

The HomeBase will attempt to connect to the new network. This usually takes 30–60 seconds. You’ll see a progress indicator in the app.

Step 7: Reconnect Cameras (If Needed)

In most cases, your cameras will automatically reconnect to the HomeBase once it’s online. However, if a camera shows as “offline,” you may need to re-pair it:
– Go to the camera’s settings in the app.
– Tap “Remove Device.”
– Follow the on-screen instructions to re-add it (usually involves pressing a sync button on the camera).

Pro Tip: If your cameras don’t reconnect automatically, try restarting the HomeBase by unplugging it for 10 seconds and plugging it back in.

Method 2: Changing WiFi on Eufy Video Doorbell

Eufy Video Doorbells (wired or battery-powered) connect directly to WiFi—no HomeBase needed. Here’s how to update the network:

Step 1: Open the Eufy Security App

Log in and go to your doorbell’s live view.

Step 2: Access Device Settings

Tap the gear icon (⚙️) in the top-right corner.

Step 3: Tap “Wi-Fi Settings”

You’ll see your current network name. Tap “Change Wi-Fi.”

Step 4: Follow the On-Screen Prompts

– The app will guide you to press and hold the doorbell’s setup button (usually on the back or side) until you hear a voice prompt (e.g., “Ready to connect”).
– Return to the app and select your new WiFi network.
– Enter the password and tap “Connect.”

Step 5: Wait for Confirmation

The doorbell will attempt to connect. This may take up to 2 minutes. Once successful, you’ll see a confirmation message and the live view will reload.

Note: If your doorbell has a wired power source, keep it plugged in during setup. For battery models, ensure the battery is above 50%.

Method 3: Changing WiFi on Eufy Indoor or Floodlight Cam

Indoor cameras (like the Eufy Indoor Cam 2K) and floodlight cams connect directly to WiFi. The process is similar to the doorbell:

Step 1: Open the App and Select Your Camera

Go to the camera’s live view and tap the settings icon.

Step 2: Choose “Wi-Fi Settings”

Tap “Change Wi-Fi” and follow the prompts.

Step 3: Put the Camera in Setup Mode

– For most models: Press and hold the reset button (usually a small pinhole) for 5–10 seconds until you hear a voice prompt.
– Some models may require you to scan a QR code from the app.

Step 4: Connect to New Network

Select your new WiFi network, enter the password, and wait for the camera to connect.

Step 5: Test the Connection

Once connected, check the live view to ensure the camera is streaming properly.

Troubleshooting Common Issues

Even with careful preparation, things don’t always go smoothly. Here’s how to fix the most common problems when changing your Eufy WiFi network.

Issue 1: Device Won’t Connect to New WiFi

Possible Causes:
– Incorrect password.
– 5GHz network selected (Eufy devices typically don’t support 5GHz).
– Weak WiFi signal.
– Router firewall or MAC filtering blocking the device.

Solutions:
– Double-check the password—try typing it in a notes app first to avoid typos.
– Ensure your router is broadcasting a 2.4GHz network. If using a dual-band router, temporarily disable 5GHz or give the 2.4GHz network a unique name (e.g., “HomeWiFi_2.4”).
– Move the device closer to the router during setup.
– Restart your router and try again.
– Check your router settings for MAC address filtering or AP isolation—disable these features temporarily.

Issue 2: HomeBase Connects, But Cameras Stay Offline

Solution:
– Restart the HomeBase by unplugging it for 10 seconds.
– Re-pair each camera:
– In the app, go to the camera’s settings.
– Tap “Remove Device.”
– Press the sync button on the camera (usually for 3–5 seconds).
– Follow the app’s instructions to re-add it.

Issue 3: App Says “Connection Failed” or “Timeout”

Solution:
– Ensure your phone is connected to the same WiFi network you’re trying to set up (not mobile data).
– Close and reopen the Eufy Security app.
– Restart your phone.
– Try the setup process again during off-peak hours (network congestion can interfere).

Issue 4: Device Keeps Disconnecting After Setup

Solution:
– Check WiFi signal strength at the device location. Use a WiFi analyzer app to measure signal quality.
– Reduce interference: Keep devices away from microwaves, cordless phones, and thick walls.
– Update your router’s firmware.
– Consider using a WiFi extender or mesh system for better coverage.

When to Factory Reset Your Eufy Device

If all else fails, a factory reset may be necessary. This erases all settings and returns the device to its original state—like it’s fresh out of the box.

Warning: A factory reset will delete local recordings stored on the device (if applicable). Cloud recordings (if you have a subscription) are safe.

How to Factory Reset Common Eufy Devices

– EufyCam / HomeBase: Press and hold the reset button on the HomeBase for 10 seconds until the LED flashes red. For individual cameras, hold the sync button for 10 seconds.
– Video Doorbell: Press and hold the setup button for 15 seconds until you hear “Factory reset complete.”
– Indoor Cam: Use a paperclip to press the reset pinhole for 10 seconds.

After resetting, re-add the device in the Eufy Security app as if it were new.

Tips for a Smooth WiFi Transition

– Change networks during low-usage times: Early morning or late evening reduces the chance of interference.
– Use a consistent network name: If possible, keep the same SSID and just update the password. Some Eufy devices may reconnect automatically.
– Label your devices: If you have multiple cameras, label them in the app (e.g., “Front Door,” “Backyard”) to avoid confusion during re-pairing.
– Test after setup: Walk through your property and check each camera’s live view to confirm connectivity and positioning.

Conclusion

Changing your Eufy WiFi network doesn’t have to be stressful. With the right preparation and step-by-step approach, you can update your Eufy cameras, doorbells, and sensors in under 15 minutes. Remember to use the Eufy Security app, stick to 2.4GHz networks, and keep your devices powered and in range during setup.

If you run into issues, don’t panic—most problems can be solved with a restart, re-pair, or router adjustment. And when all else fails, a factory reset gives you a clean slate.

Now that you know how to change your Eufy WiFi network, you can confidently upgrade your home network, move to a new place, or switch ISPs without losing your security coverage. Stay safe, stay connected, and enjoy peace of mind with your Eufy system!