How to Change Internet on Eufy

Changing the internet connection on your Eufy security device is simple with the right steps. This guide walks you through disconnecting from your current Wi-Fi, connecting to a new network, and troubleshooting common issues—all using the Eufy Security app.

Key Takeaways

• Use the Eufy Security app: All Wi-Fi changes must be done through the official app—there’s no physical button or web interface.
• Ensure 2.4 GHz network compatibility: Most Eufy devices only support 2.4 GHz Wi-Fi, not 5 GHz.
• Keep your device powered on: The camera or sensor must stay plugged in during the entire process.
• Reconnect within range: Stay close to your router and the Eufy device while changing networks.
• Reset if needed: If connection fails, a factory reset may be required before reconfiguring.
• Check app updates: Always use the latest version of the Eufy Security app for best results.
• Test after setup: Verify live view and notifications work before finishing.

How to Change Internet on Eufy: A Complete Step-by-Step Guide

If you’ve moved, upgraded your router, or simply need to switch your Eufy security device to a new Wi-Fi network, you’re in the right place. Whether you’re using a Eufy doorbell, indoor camera, outdoor camera, or home base system, changing the internet connection is a common task—but it can be tricky if you don’t know the right steps.

In this guide, we’ll walk you through exactly how to change internet on Eufy devices safely and efficiently. You’ll learn how to disconnect from your current network, connect to a new one, and troubleshoot any issues that come up. No technical jargon, no confusion—just clear, simple instructions you can follow in under 15 minutes.

We’ll cover everything from preparing your device and network to confirming a successful connection. By the end, your Eufy device will be online and ready to protect your home on its new internet connection.

Why You Might Need to Change Your Eufy Internet Connection

There are several common reasons you might need to update your Eufy device’s Wi-Fi settings:

• Moving to a new home: Your new house likely has a different router and network name (SSID).
• Upgrading your router: New routers often come with new network names or security settings.
• Switching internet providers: A new ISP may require a different setup.
• Adding a mesh network or extender: You may want your Eufy device on a stronger or more reliable signal.
• Network security changes: If you’ve updated your Wi-Fi password or encryption type.

Whatever your reason, the process is similar across most Eufy devices. The key is using the Eufy Security app and following the steps in the correct order.

What You’ll Need Before Starting

Before you begin, make sure you have the following:

• The Eufy Security app: Download it from the App Store (iOS) or Google Play (Android) if you haven’t already.
• Your new Wi-Fi network name (SSID) and password: Double-check for typos—this is a common cause of failure.
• A stable power source: Your Eufy device must stay powered on during the entire process.
• Your smartphone or tablet: This is used to control the setup via the app.
• Close proximity to your router: Stay within 10–15 feet of your Wi-Fi source during setup.

Pro tip: If you’re switching from one network to another in the same location, write down your old Wi-Fi details in case you need to revert.

Step 1: Open the Eufy Security App

The Eufy Security app is the central hub for managing all your Eufy devices. It’s where you’ll initiate the Wi-Fi change.

Launch the App

Open the Eufy Security app on your smartphone or tablet. Make sure you’re logged into the correct account—the one linked to your device.

Check Device Status

On the home screen, look for your camera, doorbell, or sensor. It should show as “Online” or “Connected.” If it’s offline, try refreshing the screen or restarting the app.

Update the App (If Needed)

Go to your device’s app store and check for updates. Using the latest version of the Eufy app ensures compatibility and reduces errors during setup.

Step 2: Access Device Settings

Once the app is open and your device is online, you’ll need to navigate to its settings.

Select Your Device

Tap on the device you want to reconfigure—for example, “Front Door Camera” or “Living Room Indoor Cam.”

Go to Device Settings

Look for a gear icon or “Settings” button, usually in the top-right corner of the screen. Tap it to open the settings menu.

Find Network or Wi-Fi Options

Scroll down until you see “Wi-Fi Settings,” “Network,” or “Internet Connection.” The exact wording may vary by device model.

Step 3: Remove the Current Wi-Fi Connection

Before connecting to a new network, you need to disconnect from the current one.

Tap “Forget Network” or “Remove Wi-Fi”

In the Wi-Fi settings, look for an option like “Forget This Network” or “Disconnect from Wi-Fi.” Tap it.

Confirm the Action

A pop-up may ask, “Are you sure you want to disconnect?” Tap “Yes” or “Confirm.”

Wait for Disconnection

The device will disconnect from the current network. You may see a “Disconnected” or “Offline” status briefly. This is normal.

Note: Some Eufy models may require a factory reset to fully disconnect. We’ll cover that in the troubleshooting section if needed.

Step 4: Put Your Device in Setup Mode

Now that the old network is removed, your device needs to enter pairing mode to connect to the new one.

Look for a Setup or Pairing Button

On most Eufy cameras and doorbells, there’s a small physical button on the device. Press and hold it for 3–5 seconds until you hear a voice prompt or see a light flash.

Listen for Audio Cues

Many Eufy devices will say, “Ready to connect” or “Waiting for Wi-Fi.” This means it’s in setup mode.

Check the App for Confirmation

The Eufy app should detect that the device is ready to pair. You may see a message like “Device found” or “Ready to configure.”

If the app doesn’t detect the device, try pressing the button again or moving closer to the router.

Step 5: Connect to the New Wi-Fi Network

This is the core step—connecting your Eufy device to your new internet network.

Select Your New Network

In the app, you’ll see a list of available Wi-Fi networks. Tap on the name (SSID) of your new network.

Enter the Wi-Fi Password

Carefully type in your new Wi-Fi password. Make sure Caps Lock is off and there are no extra spaces.

Choose the Correct Band (2.4 GHz Only)

Most Eufy devices only work on 2.4 GHz networks. If your router broadcasts both 2.4 GHz and 5 GHz under the same name, you may need to temporarily disable the 5 GHz band or rename the networks to distinguish them.

Tap “Connect” or “Next”

The app will send the network details to your device. This may take 30–60 seconds.

Wait for Confirmation

You’ll see a progress bar or spinning icon. Once connected, the app will show “Connected” or “Online.”

Step 6: Test the Connection

Don’t assume it’s working just because the app says “Connected.” Always test to be sure.

Check Live View

Tap on your device in the app and open the live video feed. If you see clear, real-time footage, the connection is successful.

Test Motion Alerts

Wave your hand in front of the camera or walk past the sensor. You should receive a notification on your phone within a few seconds.

Verify Audio (If Applicable)

For two-way audio devices like doorbells, press the talk button and speak. You should hear yourself clearly.

If any of these tests fail, go to the troubleshooting section below.

Step 7: Update Device Name or Location (Optional)

Now that your device is on the new network, you might want to update its name or location for easier management.

Go Back to Device Settings

Tap the gear icon again and scroll to “Device Name” or “Location.”

Edit the Name

Change it to something meaningful, like “Backyard Camera” or “Garage Doorbell.”

Save Changes

Tap “Save” or “Done” to confirm.

This helps when you have multiple Eufy devices and need to identify them quickly.

Troubleshooting Common Issues

Even with careful steps, things can go wrong. Here’s how to fix the most common problems when changing internet on Eufy.

Device Won’t Connect to New Wi-Fi

Cause: Wrong password, 5 GHz network, or weak signal.

Solution: Double-check the password. Ensure you’re connecting to a 2.4 GHz network. Move closer to the router. Restart the router and try again.

App Doesn’t Detect the Device

Cause: Device not in setup mode or Bluetooth interference.

Solution: Press and hold the setup button again. Turn off Bluetooth on your phone temporarily. Make sure the device is powered and within range.

Live View is Laggy or Buffering

Cause: Weak Wi-Fi signal or network congestion.

Solution: Move the router closer or use a Wi-Fi extender. Reduce the number of devices on the network. Lower the video quality in the app settings.

Device Goes Offline After Setup

Cause: IP address conflict or router settings.

Solution: Restart the router. Assign a static IP to your Eufy device in your router’s admin panel. Update your router’s firmware.

Forgot to Remove Old Network

Cause: Device still trying to connect to the old Wi-Fi.

Solution: Perform a factory reset (see below), then reconnect to the new network.

How to Factory Reset Your Eufy Device

If all else fails, a factory reset may be necessary. This wipes all settings and returns the device to its original state.

Locate the Reset Button

Most Eufy devices have a small reset button, often inside a pinhole. You’ll need a paperclip or SIM tool.

Press and Hold

Insert the tool and press the button. Hold it for 10–15 seconds until the device beeps or the light flashes rapidly.

Wait for Reboot

The device will restart and enter setup mode automatically. You’ll hear a voice prompt like “Ready to connect.”

Reconfigure from Scratch

Follow the steps above to connect to your new Wi-Fi network.

Warning: A factory reset erases all recordings and settings. Only do this if other methods fail.

Tips for a Smooth Wi-Fi Switch

To make the process even easier, keep these tips in mind:

• Use a strong Wi-Fi signal: Weak signals cause dropouts. Use a Wi-Fi analyzer app to check signal strength.
• Avoid network congestion: Change your router’s channel if many devices are connected.
• Keep firmware updated: Check for device firmware updates in the app after reconnecting.
• Label your networks: If you have both 2.4 GHz and 5 GHz, name them differently (e.g., “HomeWiFi_2.4” and “HomeWiFi_5”).
• Test during the day: Avoid setup during peak internet usage times (evenings) for faster results.

Conclusion

Changing the internet connection on your Eufy device doesn’t have to be stressful. With the Eufy Security app and a little patience, you can switch to a new Wi-Fi network in just a few minutes. Remember to use a 2.4 GHz network, stay close to your router, and test the connection afterward.

Whether you’re moving, upgrading, or just improving your home security setup, knowing how to change internet on Eufy gives you full control over your devices. Follow this guide, and you’ll stay connected—no matter where life takes you.

If you run into issues, don’t panic. Most problems are fixable with a reset or a simple retry. And when in doubt, the Eufy support team is available through the app or their website.

Now go enjoy your freshly connected Eufy device—your home is safer already.