How to Change My Email on Eufy Account

Changing your email on a Eufy account is simple and essential for account security and communication updates. This guide walks you through the process using the Eufy Security app and web portal, ensuring your smart home devices stay synced with your new email address.

Key Takeaways

• Use the Eufy Security app or website: You can update your email via the mobile app (iOS or Android) or the Eufy web portal—both methods are reliable and user-friendly.
• Verify your new email address: After changing your email, Eufy will send a confirmation link to your new inbox. You must click it to complete the update.
• Log in with the new email: Once verified, use your new email and existing password to access your account and devices.
• Update linked services: If you use Eufy with third-party platforms like Alexa or Google Home, ensure they’re updated with your new login details.
• Keep your password secure: Changing your email doesn’t affect your password, but it’s a good time to review your security settings.
• Troubleshoot common issues: If you don’t receive the verification email, check spam folders or resend the link from the app.
• Contact support if needed: For persistent problems, reach out to Eufy customer support with your account details for assistance.

How to Change My Email on Eufy Account: A Complete Step-by-Step Guide

If you’ve recently changed your email address or simply want to update your Eufy account with a more secure or current email, you’re in the right place. Whether you’re managing security cameras, video doorbells, or smart locks, keeping your Eufy account information up to date ensures you stay connected to your devices and receive important alerts, firmware updates, and support notifications.

In this comprehensive guide, we’ll walk you through how to change your email on your Eufy account using both the Eufy Security mobile app and the web portal. We’ll also cover troubleshooting tips, security best practices, and what to do after the change to keep everything running smoothly. By the end, you’ll be able to update your email confidently and without losing access to your smart home ecosystem.

Why You Might Want to Change Your Email on Eufy

There are several common reasons users choose to update their email address on their Eufy account:

• Switching to a new email provider: You may have moved from a free email service like Yahoo or AOL to Gmail or Outlook for better reliability and security.
• Improving account security: Using a dedicated, secure email for smart home devices reduces the risk of unauthorized access.
• Consolidating accounts: You might be simplifying your digital life by using one primary email across all platforms.
• Old email is inactive: If your previous email is no longer accessible, updating it prevents losing control of your Eufy devices.
• Professional or personal separation: Some users prefer to keep work and personal devices on separate email accounts.

Regardless of your reason, changing your email on Eufy is a straightforward process—but it’s important to do it correctly to avoid login issues or missed notifications.

Before You Begin: Important Preparations

Before you start the email change process, take a few minutes to prepare. This will help ensure a smooth transition and prevent common pitfalls.

Check Your Current Login Credentials

Make sure you know your current Eufy account email and password. You’ll need these to log in and initiate the change. If you’ve forgotten your password, use the “Forgot Password” feature on the login screen to reset it before proceeding.

Ensure Access to Your New Email

You’ll need to verify the new email address, so make sure you can access it. Have your new email inbox open in another tab or device so you can quickly check for the verification message.

Update Linked Devices and Apps

If you use Eufy devices with third-party platforms like Amazon Alexa, Google Assistant, or Apple HomeKit, note that changing your Eufy email doesn’t automatically update those integrations. You may need to re-link your account later.

Backup Important Data (Optional)

While changing your email won’t delete your device settings or recordings, it’s always wise to back up critical data—especially if you’re using local storage on devices like the Eufy HomeBase.

Method 1: Changing Your Email via the Eufy Security Mobile App

The Eufy Security app is the most convenient way to manage your account and devices. Here’s how to change your email using the app on iOS or Android.

Step 1: Open the Eufy Security App

Launch the Eufy Security app on your smartphone or tablet. Make sure you’re logged into your current account.

Step 2: Go to the Account Settings

Tap the profile icon or menu button (usually in the top-left or bottom-right corner). Look for an option labeled “Account,” “Profile,” or “Settings.”

Step 3: Select “Account Information” or “Profile”

In the account menu, find and tap on “Account Information” or “Profile.” This section contains your email, phone number, and other personal details.

Step 4: Tap “Email Address”

You’ll see your current email listed. Tap on it to edit. A new screen will appear where you can enter your new email address.

Step 5: Enter Your New Email

Type in the new email address carefully. Double-check for typos—this is a common cause of verification failures.

Step 6: Confirm the Change

Tap “Save” or “Update.” The app may ask you to re-enter your password for security. Do so to confirm your identity.

Step 7: Check Your New Email for Verification

Eufy will send a verification email to your new address. Open your new email inbox and look for a message from “no-reply@eufylife.com” or similar. The subject line will typically say something like “Verify Your New Email Address.”

Step 8: Click the Verification Link

Open the email and click the verification link inside. This confirms that you own the new email and completes the change.

Step 9: Log In with Your New Email

Return to the Eufy app and log out if necessary. Then log back in using your new email and existing password. You should now have full access to your account and devices.

Method 2: Changing Your Email via the Eufy Web Portal

If you prefer using a computer or don’t have access to the mobile app, you can update your email through the Eufy website.

Step 1: Visit the Eufy Security Website

Go to https://mysecurity.eufylife.com in your web browser.

Step 2: Log In to Your Account

Enter your current email and password to log in. If you’re already logged in, proceed to the next step.

Step 3: Navigate to Account Settings

Click on your profile icon (usually in the top-right corner) and select “Account Settings” or “Profile.”

Step 4: Edit Your Email Address

Find the email field and click the “Edit” or “Change” button next to it. Enter your new email address.

Step 5: Confirm with Your Password

For security, you’ll be asked to re-enter your current password. Type it in and click “Save” or “Update.”

Step 6: Verify Your New Email

Check your new email inbox for a verification message from Eufy. Open it and click the confirmation link.

Step 7: Log In with the New Email

Once verified, log out and back in using your new email and password. Your account is now updated.

What Happens After You Change Your Email?

After successfully updating your email, a few things happen automatically:

• All device access remains intact: Your cameras, doorbells, and sensors stay connected and functional.
• Notifications continue normally: Motion alerts, doorbell rings, and system updates will still be sent to your new email.
• Cloud recordings are preserved: If you use Eufy Cloud, your stored videos remain accessible under the new email.
• Subscription services stay active: Any active cloud plans or premium features continue without interruption.

However, there are a few manual steps you should take to ensure everything works seamlessly.

Update Third-Party Integrations

If you’ve linked your Eufy account to smart home platforms, you may need to re-authenticate:

• Amazon Alexa: Open the Alexa app, go to Skills & Games, find Eufy Security, and relink your account.
• Google Assistant: In the Google Home app, remove and re-add the Eufy Security integration.
• Apple HomeKit: If you use HomeKit Secure Video, you may need to re-pair your devices or update settings in the Home app.

Check Notification Settings

After the change, review your notification preferences in the Eufy app. Ensure that alerts are still being sent to the correct email and that no settings were reset.

Update Your Password (Optional but Recommended)

While changing your email doesn’t require a password change, it’s a good opportunity to strengthen your account security. Consider updating your password to something strong and unique.

Troubleshooting Common Issues

Even with careful steps, you might run into a few hiccups. Here’s how to resolve the most common problems.

“I Didn’t Receive the Verification Email”

This is the most frequent issue. Try these fixes:

• Check your spam or junk folder: Sometimes verification emails are filtered out.
• Wait a few minutes: Email delivery can be delayed, especially during high traffic.
• Resend the verification link: In the Eufy app or web portal, go back to the email change screen and tap “Resend Verification.”
• Ensure the email address is correct: Double-check for typos in the new email.
• Try a different email provider: Some corporate or school emails block automated messages.

“I Can’t Log In After Changing My Email”

If you’re locked out:

• Use the “Forgot Password” feature: Enter your new email and reset your password.
• Clear app cache or browser cookies: Sometimes old data causes login issues.
• Try logging in on a different device: This helps determine if the problem is device-specific.

“My Devices Are Offline After the Change”

This is rare but can happen if the account sync is disrupted.

• Restart the Eufy app: Close and reopen it to refresh the connection.
• Reboot your devices: Power cycle your cameras or doorbells by unplugging them for 10 seconds.
• Check your internet connection: Ensure your Wi-Fi is stable and your devices are within range.

“I Changed My Email but Still Get Notifications on the Old One”

This usually means the change wasn’t fully processed.

• Verify the email change was completed: Log in and check your account settings to confirm the new email is active.
• Contact Eufy support: If the issue persists, reach out for assistance.

Security Tips When Changing Your Email

Updating your email is a great time to boost your account security. Follow these best practices:

• Use a strong, unique password: Combine uppercase, lowercase, numbers, and symbols. Avoid common words.
• Enable two-factor authentication (2FA): If available, turn on 2FA for an extra layer of protection.
• Use a dedicated email for smart home devices: This reduces exposure if one account is compromised.
• Regularly review account activity: Check login history and connected devices for suspicious activity.
• Keep your app and firmware updated: Updates often include security patches.

When to Contact Eufy Support

Most email changes go smoothly, but if you’re stuck, don’t hesitate to reach out. Contact Eufy customer support if:

• You’ve tried all troubleshooting steps and still can’t verify your email.
• You’ve lost access to both your old and new email accounts.
• Your devices are malfunctioning after the change.
• You suspect unauthorized access to your account.

You can contact Eufy support through:

• Live chat: Available on the Eufy website during business hours.
• Email support: Submit a ticket via the support page.
• Phone support: Check the Eufy website for regional contact numbers.

Be ready to provide your account details, device models, and a description of the issue.

Conclusion

Changing your email on your Eufy account is a simple yet important task that ensures you stay connected to your smart home devices. Whether you use the mobile app or the web portal, the process is quick and secure—just remember to verify your new email and update any linked services.

By following this guide, you’ve not only learned how to change your email on your Eufy account, but also how to do it safely and efficiently. Keep your account information current, practice good security habits, and enjoy peace of mind knowing your home is protected and your devices are always within reach.

With your new email in place, you’re all set to continue monitoring your property, receiving alerts, and managing your Eufy ecosystem with confidence.