How to Change Network Connection on Eufy Video Doorbell

Changing the network connection on your Eufy video doorbell is simple with the right steps. This guide walks you through updating Wi-Fi settings, reconnecting devices, and solving common issues to keep your smart doorbell working smoothly.

Key Takeaways

• Use the Eufy Security app: All network changes must be made through the official app, not your phone’s Wi-Fi settings.
• Ensure 2.4 GHz network compatibility: Eufy video doorbells only work with 2.4 GHz Wi-Fi networks, not 5 GHz.
• Keep the doorbell charged or powered: A stable power source is essential during the reconnection process to avoid interruptions.
• Reset if necessary: If the doorbell won’t connect, a factory reset may be required before rejoining the network.
• Check signal strength: Place your router closer or use a Wi-Fi extender if the doorbell shows weak signal after reconnecting.
• Update firmware regularly: Ensure your doorbell has the latest firmware for optimal performance and security.
• Follow step-by-step instructions carefully: Skipping steps can lead to failed connections or device errors.

How to Change Network Connection on Eufy Video Doorbell

If you’ve recently moved, upgraded your Wi-Fi router, or changed your network password, you might be wondering how to update your Eufy video doorbell to connect to the new network. The good news? It’s easier than you think—as long as you follow the right steps.

In this comprehensive guide, we’ll walk you through the entire process of changing the network connection on your Eufy video doorbell. Whether you’re using a Eufy Video Doorbell 2K, Doorbell Battery, or any other model in the Eufy lineup, these instructions apply to all Wi-Fi-enabled Eufy doorbells. You’ll learn how to safely disconnect from your old network, reconnect to a new one, troubleshoot common issues, and keep your smart doorbell running smoothly.

By the end of this guide, you’ll be confident in managing your doorbell’s network settings like a pro. No technical expertise required—just a smartphone, the Eufy Security app, and about 10–15 minutes of your time.

Why You Might Need to Change Your Network Connection

There are several common reasons why you might need to update your Eufy video doorbell’s network settings:

• Moving to a new home: Your doorbell needs to connect to the new Wi-Fi network at your new location.
• Router replacement: If you’ve upgraded to a new router or modem, the network name (SSID) or password may have changed.
• Network name or password change: You or your internet service provider may have updated your Wi-Fi credentials for security reasons.
• Switching from 5 GHz to 2.4 GHz: Eufy doorbells only support 2.4 GHz networks. If your router broadcasts both bands, you may need to ensure the doorbell connects to the correct one.
• Improving signal strength: You might want to connect to a different network (like a guest network or extended network) for better performance.

Regardless of your reason, the process remains the same. Let’s dive into the step-by-step instructions.

Before You Begin: Important Preparations

Before changing your network connection, it’s important to prepare properly to avoid connection failures or device errors.

Check Your Wi-Fi Network Compatibility

Eufy video doorbells only work with 2.4 GHz Wi-Fi networks. They do not support 5 GHz bands. If your router broadcasts both frequencies, make sure the 2.4 GHz network is enabled and accessible.

Tip: Some modern routers combine both bands under one network name (SSID). If yours does, you may need to temporarily separate them in your router settings to ensure the doorbell connects to 2.4 GHz.

Ensure Your Doorbell Has Power

If you’re using a battery-powered Eufy doorbell, make sure the battery is charged to at least 50%. A low battery can cause the reconnection process to fail.

For wired models, ensure the power source is stable. Avoid making changes during a power outage or when the circuit breaker is off.

Update the Eufy Security App

Open your smartphone’s app store (Google Play or Apple App Store) and check for updates to the Eufy Security app. Using the latest version ensures compatibility and access to the most recent features.

Gather Your New Wi-Fi Credentials

Have your new Wi-Fi network name (SSID) and password ready. Double-check for typos—even a single incorrect character can prevent connection.

Step-by-Step Guide: Changing the Network Connection

Now that you’re prepared, let’s walk through the actual process of changing your Eufy video doorbell’s network connection.

Step 1: Open the Eufy Security App

Launch the Eufy Security app on your smartphone. Make sure you’re logged into the same account used to set up your doorbell.

If you’re not logged in, tap “Sign In” and enter your email and password. If you’ve forgotten your login details, use the “Forgot Password” option to reset them.

Step 2: Select Your Doorbell Device

On the home screen, you’ll see a list of your connected Eufy devices. Tap on your video doorbell to open its control panel.

You should see live video (if the doorbell is online), motion detection settings, and other options.

Step 3: Access Device Settings

Look for a gear icon (⚙️) or “Settings” button, usually located in the top-right corner of the screen. Tap it to open the device settings menu.

Scroll down until you find an option labeled “Wi-Fi Settings” or “Network Settings”. Tap on it.

Step 4: Start the Network Change Process

You’ll now see your current Wi-Fi network name displayed. Below it, there should be a button that says “Change Network” or “Reconnect to Wi-Fi”.

Tap this button to begin the reconnection process.

Note: Some Eufy models may require you to put the doorbell into pairing mode first. If prompted, follow the on-screen instructions to activate pairing mode. This usually involves pressing and holding a button on the doorbell for 5–10 seconds until a voice prompt says “Ready to pair.”

Step 5: Enter Your New Wi-Fi Information

The app will now ask you to select your new Wi-Fi network from a list of available networks. Tap on the correct network name (SSID).

Next, enter your Wi-Fi password carefully. Make sure Caps Lock is off and special characters are correct.

Tap “Connect” or “Next” to proceed.

Step 6: Wait for the Connection to Complete

The app will now attempt to connect your doorbell to the new network. This process can take anywhere from 30 seconds to 2 minutes.

During this time, your doorbell may go offline temporarily. This is normal.

You’ll see a progress bar or status message in the app. Do not close the app or lock your phone during this step.

Once connected, you’ll receive a confirmation message: “Connection successful” or “Wi-Fi updated.”

Step 7: Test the Connection

Return to the home screen of the Eufy Security app and check if your doorbell is back online.

Tap on the live view to ensure the video feed is working. You should also test motion detection by walking in front of the doorbell.

If everything works, congratulations—you’ve successfully changed your network connection!

Troubleshooting Common Issues

Even with careful preparation, things don’t always go smoothly. Here are some common problems and how to fix them.

Issue 1: Doorbell Won’t Connect to New Network

If the app says “Connection failed” or “Unable to connect,” try the following:

• Double-check your Wi-Fi password: Re-enter it carefully, ensuring no typos.
• Confirm 2.4 GHz network: Make sure you’re connecting to the 2.4 GHz band, not 5 GHz.
• Move closer to the router: Stand near your Wi-Fi router while reconnecting to improve signal strength.
• Restart your router: Power off your router for 30 seconds, then turn it back on. Wait 2 minutes before trying again.

Issue 2: Doorbell Shows “Offline” After Reconnection

If your doorbell appears offline in the app:

• Check power source: Ensure the battery is charged or the wired connection is secure.
• Reboot the doorbell: Remove the battery (if applicable) for 10 seconds, then reinsert it. For wired models, turn off the power at the breaker for 10 seconds, then restore it.
• Reopen the app: Force-close the Eufy Security app and reopen it. Sometimes a simple refresh helps.

Issue 3: App Can’t Find the Doorbell

If the app doesn’t detect your doorbell during setup:

• Ensure pairing mode is active: Press and hold the doorbell’s button until you hear “Ready to pair.”
• Check Bluetooth: Make sure Bluetooth is enabled on your phone. The app uses Bluetooth to communicate with the doorbell during setup.
• Reset the doorbell: If all else fails, perform a factory reset (see next section).

How to Factory Reset Your Eufy Video Doorbell

If you’re unable to reconnect your doorbell to any network, a factory reset may be necessary. This erases all settings and returns the device to its original state.

Warning: A factory reset will remove all recordings, motion zones, and custom settings. Use this as a last resort.

Steps to Factory Reset

1. Locate the reset button on your doorbell. It’s usually a small pinhole on the back or side.
2. Use a paperclip or SIM ejector tool to press and hold the button for 10–15 seconds.
3. You’ll hear a voice prompt saying “Factory reset complete” or see a flashing light.
4. Wait 30 seconds, then open the Eufy Security app.
5. Follow the initial setup process as if you were installing the doorbell for the first time.

After the reset, you can reconnect to your new network using the steps outlined earlier.

Tips for a Stronger Wi-Fi Signal

A weak Wi-Fi signal can cause poor video quality, lag, or disconnections. Here’s how to improve your doorbell’s connection:

• Position your router centrally: Place your router in a central location, away from walls and metal objects.
• Use a Wi-Fi extender: If your doorbell is far from the router, consider installing a Wi-Fi extender near the front door.
• Reduce interference: Keep your router away from microwaves, cordless phones, and other devices that emit 2.4 GHz signals.
• Upgrade your router: Older routers may not provide strong enough signals for smart devices. Consider upgrading to a modern dual-band router with strong 2.4 GHz output.

Maintaining Your Eufy Doorbell After Network Changes

Once your doorbell is connected to the new network, take a few extra steps to ensure long-term reliability:

Update Firmware

Eufy regularly releases firmware updates to improve performance and security. To check for updates:

1. Open the Eufy Security app.
2. Go to your doorbell’s settings.
3. Look for “Firmware Update” or “Device Update.”
4. If an update is available, tap “Update Now” and wait for it to complete.

Test Motion Detection and Alerts

After reconnecting, walk in front of your doorbell to test motion detection. Make sure you receive push notifications on your phone.

If alerts are delayed or missing, check your phone’s notification settings and ensure the Eufy app has permission to send alerts.

Review Recording Settings

Go to the app’s recording settings and confirm that motion-triggered recordings are enabled. You can also adjust sensitivity and set activity zones to reduce false alerts.

Conclusion

Changing the network connection on your Eufy video doorbell doesn’t have to be complicated. With the Eufy Security app and a few simple steps, you can seamlessly switch to a new Wi-Fi network—whether you’ve moved, upgraded your router, or just changed your password.

Remember to always use the app (not your phone’s Wi-Fi settings), ensure your network is 2.4 GHz, and keep your doorbell powered during the process. If you run into issues, troubleshooting steps like restarting your router or performing a factory reset can often resolve the problem.

By following this guide, you’ll keep your Eufy doorbell connected, secure, and ready to protect your home. Regular maintenance, like firmware updates and signal checks, will ensure it continues working flawlessly for years to come.

Now that you know how to change the network connection on your Eufy video doorbell, you can enjoy peace of mind knowing your smart home security system is always up to date.