How to Change Network on Eufy

This guide walks you through how to change the network on Eufy devices like security cameras, doorbells, and smart locks. Whether you’re switching Wi-Fi networks or troubleshooting connection issues, you’ll find clear, simple instructions to keep your Eufy system running smoothly.

Key Takeaways

• Use the Eufy Security app: All network changes are managed through the official app—no web interface required.
• Ensure 2.4GHz Wi-Fi compatibility: Most Eufy devices only work on 2.4GHz networks, not 5GHz.
• Reset the device if needed: If you can’t reconnect, a factory reset may be necessary before reconfiguring.
• Check signal strength: Place your device within range of the router for a stable connection.
• Update firmware regularly: Keep your device updated to avoid connectivity bugs.
• Use strong Wi-Fi passwords: Avoid special characters that may cause pairing issues.
• Re-add devices after network change: You’ll need to remove and re-add the device in the app after switching networks.

How to Change Network on Eufy: A Complete Step-by-Step Guide

If you’ve recently changed your Wi-Fi network, moved to a new home, or upgraded your router, you might be wondering: How do I change the network on my Eufy device? Whether you’re using a Eufy security camera, video doorbell, or smart lock, reconnecting it to a new Wi-Fi network is essential to keep your smart home system secure and functional.

The good news? It’s easier than you think—especially when you follow this detailed guide. In this article, we’ll walk you through the entire process of changing the network on your Eufy device, from preparation to final setup. We’ll also cover common issues and how to fix them, so you won’t be left staring at a disconnected camera or a doorbell that won’t respond.

By the end of this guide, you’ll know exactly how to change network on Eufy devices, ensure a strong connection, and avoid the most common pitfalls. Let’s get started!

Why You Might Need to Change Your Eufy Network

There are several reasons why you might need to update your Eufy device’s Wi-Fi network:

• Moving to a new home: Your new router will have a different network name (SSID) and password.
• Upgrading your router: Newer routers often come with updated security settings or dual-band options.
• Changing your Wi-Fi plan: Your internet provider may have issued a new router or network credentials.
• Network performance issues: Switching to a stronger or more reliable Wi-Fi network can improve video quality and response time.
• Security concerns: If you suspect your network has been compromised, changing the network and reconnecting your devices is a smart move.

No matter your reason, the process is straightforward—but it does require a few key steps to ensure everything works smoothly.

Before You Begin: What You’ll Need

Before diving into the setup, make sure you have the following ready:

• The Eufy Security app: Download it from the App Store (iOS) or Google Play (Android) if you haven’t already.
• Your new Wi-Fi network name (SSID) and password: Double-check these to avoid typos.
• Your Eufy device: Whether it’s a camera, doorbell, or lock, make sure it’s powered on and within range of your router.
• A smartphone or tablet: This is required to run the Eufy app and guide the setup process.
• Access to your router: You may need to check settings like band selection or MAC filtering.

Pro tip: Write down your new Wi-Fi password on a piece of paper. It’s easy to mistype, especially if it includes numbers and symbols.

Step 1: Open the Eufy Security App

The Eufy Security app is your control center for all Eufy devices. It’s where you’ll manage settings, view live feeds, and—most importantly—change your network.

Launch the App

Open the Eufy Security app on your smartphone or tablet. If you’re not already logged in, enter your account credentials. Make sure you’re using the same account that was used to set up your device originally.

Check Device Status

Once logged in, you’ll see a dashboard with all your connected devices. Look for the device you want to reconnect. If it shows as “offline” or “disconnected,” that’s normal—especially if you’ve changed your Wi-Fi network.

Important Note

You cannot change the network while the device is still connected to the old one. If your device is still online, you’ll need to remove it from the app first before reconfiguring it with the new network.

Step 2: Remove the Device from the App

To change the network, you must first remove the device from your Eufy account. This clears its current settings and prepares it for a fresh setup.

Go to Device Settings

Tap on the device you want to reconfigure. This will open its live view or status screen.

Access Device Options

Look for a gear icon or “Settings” button—usually in the top-right corner. Tap it to open the device settings menu.

Remove the Device

Scroll down and look for an option like “Remove Device” or “Delete Device.” Tap it, then confirm when prompted. This will disconnect the device from your account.

Wait for Confirmation

The app will show a message confirming the device has been removed. At this point, the device is no longer linked to your account and is ready for a new setup.

Step 3: Prepare Your Eufy Device for Setup

Now that the device is removed from the app, you need to reset it or put it into pairing mode so it can connect to the new network.

Power Cycle the Device

Turn the device off and back on. For battery-powered devices like doorbells or cameras, remove the battery for 10 seconds, then reinsert it. For wired devices, unplug the power for 10 seconds and plug it back in.

Enter Pairing Mode

Most Eufy devices enter pairing mode automatically after a power cycle. You’ll usually hear a voice prompt like “Waiting for connection” or see a blinking light.

For Devices That Don’t Auto-Pair

If your device doesn’t enter pairing mode, check the user manual. Some models require you to press and hold a button for 5–10 seconds until you hear a beep or see a light flash.

Example: Eufy Video Doorbell

After removing the battery and reinserting it, the doorbell will say “Waiting for connection” and the LED will blink blue. This means it’s ready to connect to a new network.

Step 4: Add the Device to the New Network

Now it’s time to reconnect your device using the new Wi-Fi network.

Open the Eufy App

Go back to the Eufy Security app. Tap the “+” or “Add Device” button, usually located at the top-right of the home screen.

Select Your Device Type

Choose the category that matches your device (e.g., “Security Camera,” “Video Doorbell,” “Smart Lock”). Then select your specific model from the list.

Follow On-Screen Instructions

The app will guide you through the setup process. It may ask you to scan a QR code on the device or confirm the device is in pairing mode.

Connect to Wi-Fi

When prompted, select your new Wi-Fi network from the list. Enter the password carefully—typos are the #1 cause of setup failure.

Wait for Connection

The app will send the network credentials to your device. This may take 30–60 seconds. You’ll hear a voice confirmation like “Wi-Fi connected” or see a solid green light.

Complete Setup

Once connected, the app will finalize the setup. You may be asked to name the device, set up motion zones, or enable notifications. Follow the prompts to finish.

Step 5: Test the Connection

After setup, it’s important to verify that everything is working correctly.

Check Live View

Tap on the device in the app and open the live feed. You should see a clear, real-time video stream. If the image is blurry or delayed, your Wi-Fi signal may be weak.

Test Motion Alerts

Walk in front of the camera or ring the doorbell to trigger a motion or doorbell alert. You should receive a notification on your phone within a few seconds.

Verify Audio (If Applicable)

For two-way audio devices, test the microphone and speaker. Speak into your phone and listen for a clear response from the device.

Check Battery or Power

For battery-powered devices, check the battery level in the app. A sudden drop could indicate a poor connection or firmware issue.

Troubleshooting Common Issues

Even with careful setup, you might run into problems. Here’s how to fix the most common issues when changing your Eufy network.

Device Won’t Connect to Wi-Fi

Cause: Incorrect password, weak signal, or 5GHz network.

Solution: Double-check your Wi-Fi password. Ensure your router is broadcasting a 2.4GHz network (most Eufy devices don’t support 5GHz). Move the device closer to the router during setup.

App Says “Device Not Found”

Cause: Device not in pairing mode or Bluetooth interference.

Solution: Power cycle the device again and ensure it’s in pairing mode. Turn off Bluetooth on other nearby devices to reduce interference.

Live Feed is Laggy or Buffering

Cause: Weak Wi-Fi signal or network congestion.

Solution: Move the device closer to the router or use a Wi-Fi extender. Limit the number of devices using the network during peak hours.

Device Keeps Going Offline

Cause: Unstable connection or power issues.

Solution: Check the power source. For wired devices, ensure the cable is secure. For battery devices, replace old batteries. Update the device firmware via the app.

Can’t Remove Device from App

Cause: App glitch or account sync issue.

Solution: Force-close the app and reopen it. Log out and back in. If that doesn’t work, try removing the device from a different phone or tablet.

Tips for a Smooth Network Change

Follow these best practices to avoid headaches and ensure a successful setup:

• Use a simple Wi-Fi password: Avoid special characters like @, #, or %. Some Eufy devices struggle with complex passwords.
• Disable MAC filtering: If your router uses MAC address filtering, temporarily disable it during setup.
• Update the app and firmware: Always use the latest version of the Eufy Security app and device firmware.
• Set up during low-traffic times: Fewer devices on the network mean a stronger signal for your Eufy device.
• Label your devices: If you have multiple Eufy devices, name them clearly (e.g., “Front Door Camera,” “Backyard Lock”) to avoid confusion.

When to Reset Your Eufy Device

Sometimes, a simple network change isn’t enough. If your device is unresponsive or keeps failing to connect, a factory reset may be necessary.

How to Factory Reset

Most Eufy devices have a reset button or procedure:

• Cameras: Press and hold the reset button (usually on the back or bottom) for 10 seconds until you hear a voice prompt.
• Doorbells: Remove the faceplate and press the reset button inside for 10 seconds.
• Smart Locks: Use the reset button on the interior panel or follow the app-guided reset.

After Reset

Once reset, the device will return to factory settings. You’ll need to set it up as if it were brand new—including adding it to the app and connecting to Wi-Fi.

Note

A factory reset erases all settings, including custom names, motion zones, and activity logs. Back up any important data before resetting.

Advanced: Using a Wi-Fi Extender or Mesh Network

If your Eufy device is far from your router, a weak signal can cause connection problems—even after a successful setup.

Use a Wi-Fi Extender

Place a Wi-Fi extender halfway between your router and the Eufy device. This boosts the signal and improves reliability.

Switch to a Mesh System

Mesh Wi-Fi systems (like Google Nest Wi-Fi or Eero) provide seamless coverage throughout your home. They’re ideal for large houses with multiple Eufy devices.

Check Signal Strength in the App

The Eufy app shows signal strength for each device. Aim for “Good” or “Excellent” for optimal performance.

Conclusion

Changing the network on your Eufy device doesn’t have to be complicated. With the right preparation and a clear step-by-step process, you can switch to a new Wi-Fi network in just a few minutes. Remember to use the Eufy Security app, ensure your device is in pairing mode, and double-check your Wi-Fi credentials.

Whether you’re upgrading your router, moving to a new home, or just troubleshooting a weak connection, this guide has you covered. By following these instructions, you’ll keep your Eufy security system running smoothly and your home protected.

Don’t forget to test your device after setup and keep your firmware updated. And if you run into issues, don’t panic—most problems have simple fixes.

Now that you know how to change network on Eufy, you can enjoy peace of mind knowing your smart home is always connected.