How to Change the Network on the Eufy Device

Changing the network on your Eufy device is simple with the right steps. This guide walks you through the process using the Eufy app, ensuring a smooth transition to a new Wi-Fi network without losing device functionality.

Key Takeaways

• Use the Eufy Security app: All network changes must be done through the official Eufy app, not your phone’s Wi-Fi settings.
• Ensure strong signal strength: Place your device within range of the new router to avoid connection issues during setup.
• Reset if necessary: If the device won’t connect, a factory reset may be required before reconfiguring the network.
• Compatible networks only: Eufy devices support 2.4GHz Wi-Fi; 5GHz networks are not supported unless specified by the model.
• Update firmware regularly: Keep your device updated to ensure compatibility with the latest app features and network protocols.
• Have your Wi-Fi credentials ready: Know your new network name (SSID) and password before starting the process.
• Patience during reconnection: Allow 1–3 minutes for the device to fully connect after entering new network details.

How to Change the Network on the Eufy Device

If you’ve recently moved, upgraded your router, or simply want to switch your Eufy security device to a different Wi-Fi network, you’re in the right place. Whether you’re using a Eufy doorbell, indoor camera, outdoor camera, or smart lock, changing the network doesn’t have to be complicated. This step-by-step guide will walk you through the entire process—from preparation to final connection—ensuring your Eufy device stays online and secure.

In this guide, you’ll learn how to safely disconnect your Eufy device from its current network and reconnect it to a new one using the Eufy Security app. We’ll also cover common pitfalls, troubleshooting tips, and best practices to make the transition as smooth as possible. By the end, you’ll be able to confidently manage your Eufy device’s network settings anytime.

Why You Might Need to Change the Network

There are several reasons why you might need to change the Wi-Fi network on your Eufy device. Maybe you’ve moved to a new home and need to connect to a different router. Or perhaps your internet provider upgraded your equipment, and your old network is no longer available. Some users switch networks to improve signal strength, reduce interference, or separate smart home devices onto a dedicated guest network.

Another common scenario is upgrading from an older router to a newer one with better coverage or faster speeds. Even if the network name (SSID) stays the same, a new router may require reconfiguration. Additionally, if you’ve changed your Wi-Fi password for security reasons, your Eufy device will lose connection and need to be updated with the new credentials.

No matter the reason, it’s important to update your Eufy device’s network settings promptly to maintain video recording, motion alerts, and remote access features.

What You’ll Need Before Starting

Before you begin changing the network on your Eufy device, make sure you have the following:

• The Eufy Security app: Download it from the App Store (iOS) or Google Play (Android) if you haven’t already.
• Your new Wi-Fi network name (SSID) and password: Double-check the spelling and case sensitivity.
• A stable internet connection: Your phone or tablet should be connected to the same network you plan to connect your Eufy device to.
• Access to your Eufy device: You’ll need to be near the device to hear audio prompts or see indicator lights.
• Power source: Ensure your device is powered—either via battery, USB, or hardwired—so it doesn’t shut down during setup.

Having these items ready will prevent delays and frustration during the network change process.

Step 1: Open the Eufy Security App

The first step in changing your Eufy device’s network is opening the Eufy Security app on your smartphone or tablet. This app is the central hub for managing all your Eufy devices, including cameras, doorbells, and locks.

Once the app is open, log in using your Eufy account credentials. If you don’t have an account, you’ll need to create one before proceeding. After logging in, you should see a dashboard with all your connected devices.

Tap on the device you want to reconfigure. For example, if you’re changing the network on your Eufy SoloCam S40, select it from the list. This will open the device’s live view and settings menu.

Navigate to Device Settings

From the device’s live view screen, look for a gear icon or “Settings” button—usually located in the top-right corner. Tap it to access the device’s configuration options.

Scroll through the menu until you find an option labeled “Wi-Fi Settings,” “Network Settings,” or “Change Wi-Fi.” The exact wording may vary depending on your device model and app version.

Step 2: Disconnect from the Current Network

Before connecting to a new network, your Eufy device must first disconnect from the current one. This step ensures a clean transition and prevents conflicts.

In the Wi-Fi settings menu, you’ll see the name of the network your device is currently connected to. Tap on it to view more details.

Look for an option like “Forget Network,” “Disconnect,” or “Remove Wi-Fi.” Tap it to disconnect the device from the current network. You may be asked to confirm your choice—select “Yes” or “Confirm” to proceed.

After disconnecting, your device will go offline. This is normal. The indicator light on the device (if it has one) may blink amber or red, signaling that it’s searching for a new network.

Wait for Reconnection Prompt

Once disconnected, the Eufy app will usually prompt you to reconnect the device to a new network. If it doesn’t, return to the main device settings and look for “Add Wi-Fi” or “Connect to New Network.”

Some Eufy models, especially battery-powered cameras, may require you to manually trigger the setup mode. For example, you might need to press and hold the sync button on the device for 3–5 seconds until you hear a voice prompt like “Waiting for connection.”

Step 3: Select Your New Wi-Fi Network

Now it’s time to connect your Eufy device to the new network. The app will scan for available Wi-Fi networks in your area.

A list of nearby networks will appear. Scroll through and tap on the name of the network you want to connect to. Make sure it’s the correct one—double-check the SSID to avoid connecting to a neighbor’s network by mistake.

Enter the Wi-Fi Password

After selecting the network, you’ll be prompted to enter the Wi-Fi password. Type it carefully, paying attention to uppercase and lowercase letters, numbers, and special characters.

If you’re unsure about the password, check your router or ask your internet service provider. Some routers have the password printed on a label underneath.

Once entered, tap “Connect” or “Next” to proceed. The app will send the network credentials to your Eufy device.

Step 4: Wait for the Device to Connect

After entering the password, your Eufy device will attempt to connect to the new network. This process can take anywhere from 30 seconds to 3 minutes, depending on the device and signal strength.

During this time, keep your phone or tablet near the device and stay within the app. You may see a loading spinner or status message like “Connecting…” or “Joining network.”

If your device has a status light, watch for changes. A solid blue or green light usually indicates a successful connection. A blinking red or amber light may signal a problem.

Listen for Audio Confirmation

Many Eufy devices provide voice feedback during setup. You might hear phrases like “Wi-Fi connected” or “Connection successful” once the device links to the new network.

If you don’t hear anything, don’t panic. Check the app for a confirmation message or status update.

Step 5: Test the Connection

Once your device appears online in the app, it’s time to test the connection. Tap on the device to open the live view.

You should see a real-time video feed within a few seconds. If the video loads quickly and clearly, the connection is strong.

Try panning, tilting, or zooming (if supported) to ensure full functionality. Also, test motion detection by walking in front of the camera—you should receive a notification on your phone.

Check Recording and Alerts

Go to the playback or event history section to confirm that recordings are being saved. If you have cloud or local storage enabled, verify that new clips appear after testing motion.

Also, check that push notifications are working. Disable and re-enable notifications in the app if needed.

What If the Device Won’t Connect?

Sometimes, despite following all steps correctly, your Eufy device may fail to connect to the new network. Don’t worry—this is a common issue with several possible solutions.

Check Wi-Fi Compatibility

First, confirm that your new network is compatible with your Eufy device. Most Eufy cameras and doorbells only support 2.4GHz Wi-Fi networks. If your router broadcasts both 2.4GHz and 5GHz under the same name (SSID), your device might try to connect to the 5GHz band, which it can’t use.

To fix this, log into your router’s admin panel and temporarily disable the 5GHz band or give the 2.4GHz network a unique name (e.g., “HomeWiFi_2.4G”). Then reconnect your Eufy device.

Move Closer to the Router

Weak signal strength is a frequent cause of connection failure. If your device is far from the router or blocked by walls, metal objects, or appliances, it may struggle to connect.

Move the device closer to the router during setup. Once connected, you can relocate it to its final position—just ensure it stays within range.

Restart the Device and Router

Power cycling can resolve many connectivity issues. Turn off your Eufy device (remove the battery or unplug it), wait 10 seconds, then turn it back on.

Also, restart your router by unplugging it for 30 seconds and plugging it back in. This refreshes the network and clears temporary glitches.

Reset the Device to Factory Settings

If all else fails, you may need to perform a factory reset. This erases all settings and returns the device to its original state.

To reset, locate the reset button on your device—usually a small hole on the back or bottom. Use a paperclip or SIM tool to press and hold the button for 10–15 seconds until you hear a voice prompt or see the light flash.

After resetting, follow the initial setup process again, including adding the device to the app and connecting to the new network.

Tips for a Smooth Network Change

Changing your Eufy device’s network doesn’t have to be stressful. With a few smart habits, you can make the process faster and more reliable.

Keep Your App Updated

Always use the latest version of the Eufy Security app. Updates often include bug fixes, improved connectivity, and new features that make network changes easier.

Check for updates regularly in your device’s app store.

Use a Strong, Unique Password

Choose a Wi-Fi password that’s secure but easy for you to remember. Avoid common phrases or simple sequences like “12345678.”

A strong password protects your network and ensures your Eufy device stays safe from unauthorized access.

Label Your Networks

If you have multiple Wi-Fi networks (e.g., main, guest, IoT), give them clear, distinct names. This prevents confusion when selecting the right network during setup.

For example: “Home_Network_2.4G” and “Guest_WiFi_5G.”

Schedule Changes During Low Usage

Avoid changing networks during peak internet hours (e.g., evenings when multiple devices are streaming). A less congested network improves connection success.

Advanced: Using a Guest Network for Eufy Devices

Some users prefer to isolate their smart home devices on a separate guest network. This improves security and reduces interference with primary devices like laptops and phones.

To do this, set up a guest network on your router with a unique SSID and password. Ensure it’s on the 2.4GHz band and has internet access.

Then, follow the same steps above to connect your Eufy device to the guest network. The process is identical—just select the guest network name when prompted.

Keep in mind that some advanced features, like two-way audio or cloud sync, may require the device to be on the same network as your phone. Test thoroughly after switching.

Conclusion

Changing the network on your Eufy device is a straightforward process when you follow the right steps. By using the Eufy Security app, preparing your Wi-Fi credentials, and ensuring strong signal strength, you can seamlessly switch networks without losing functionality.

Remember to test the connection after setup and troubleshoot common issues like incompatible bands or weak signals. With a little patience and the tips in this guide, your Eufy device will stay connected and secure on any network.

Whether you’re upgrading your router, moving homes, or improving your smart home setup, knowing how to change the network on your Eufy device gives you greater control and peace of mind. Keep this guide handy for future reference—and enjoy uninterrupted protection from your Eufy security system.