How to Change Wifi Eufy

How to Change Wifi Eufy

ByRaphael S. Raygoza

This guide walks you through how to change WiFi Eufy devices like cameras and doorbells safely and efficiently. You’ll learn setup steps, common issues, and expert tips to keep your smart home secure and connected.

Key Takeaways

  • Prepare your new WiFi network: Ensure your router is working and you have the network name (SSID) and password ready before starting.
  • Use the Eufy Security app: All WiFi changes must be done through the official Eufy app—no web browser or third-party tools required.
  • Reset your device if needed: If your Eufy device won’t connect, a factory reset may be necessary to clear old network settings.
  • Stay close during setup: Keep your phone and Eufy device within 3–10 feet of the router for a strong signal during reconfiguration.
  • Check compatibility: Make sure your new WiFi network uses 2.4GHz—most Eufy devices don’t support 5GHz-only networks.
  • Update firmware regularly: After changing WiFi, check for firmware updates to ensure optimal performance and security.
  • Troubleshoot connection issues: Common fixes include restarting the router, re-entering passwords, and ensuring no special characters cause errors.

How to Change WiFi Eufy: A Complete Step-by-Step Guide

If you’ve recently moved, upgraded your internet plan, or simply want to switch your Eufy security device to a new WiFi network, you’re in the right place. Changing the WiFi on your Eufy camera, doorbell, or home base doesn’t have to be complicated—but it does require careful attention to detail.

In this guide, we’ll walk you through how to change WiFi Eufy devices safely and efficiently. Whether you’re using a Eufy SoloCam, Video Doorbell, or HomeBase 2 system, the process is similar. We’ll cover everything from preparation to troubleshooting, so you can get your smart home back online without frustration.

By the end of this article, you’ll know exactly how to reconnect your Eufy devices to a new network, avoid common pitfalls, and keep your home security running smoothly. Let’s get started!

Why You Might Need to Change Your Eufy WiFi

There are several common reasons why you might need to update the WiFi settings on your Eufy device:

  • Moving to a new home: Your old network won’t be available, so you’ll need to connect to your new router.
  • Upgrading your internet service: New ISPs often come with new routers and network names.
  • Changing your WiFi password: For security reasons, you may want to update your password regularly.
  • Switching from 2.4GHz to a dual-band router: Some users upgrade to routers that broadcast both 2.4GHz and 5GHz signals—but Eufy devices typically only work on 2.4GHz.
  • Network performance issues: If your current WiFi is slow or unstable, switching to a stronger network can improve video quality and reliability.

No matter your reason, the process is straightforward—if you follow the right steps.

Before You Begin: Important Preparations

Before diving into the setup, take a few minutes to prepare. This will save you time and prevent common errors.

Gather Your Information

Make sure you have the following ready:

  • New WiFi network name (SSID): This is the name of your wireless network, usually found on your router or in your router’s settings.
  • New WiFi password: The exact password for your network. Double-check for typos—passwords are case-sensitive.
  • Your Eufy device: Whether it’s a camera, doorbell, or HomeBase, ensure it’s powered on and within range of your router.
  • Your smartphone or tablet: You’ll need the Eufy Security app installed and logged into your account.

Check Your WiFi Network Compatibility

Most Eufy devices only support 2.4GHz WiFi networks. If your new router broadcasts both 2.4GHz and 5GHz under the same name (a common setup), your Eufy device might accidentally try to connect to the 5GHz band—which it can’t use.

To avoid this:

  • Log into your router’s admin panel (usually via a web browser using an IP like 192.168.1.1).
  • Separate the 2.4GHz and 5GHz networks by giving them different names (e.g., “HomeWiFi_2.4G” and “HomeWiFi_5G”).
  • Connect your phone to the 2.4GHz network before starting the Eufy setup.

This ensures your Eufy device can find and connect to the correct band.

Ensure Your Device Is Ready

If your Eufy device is already set up and working, you may not need to reset it. However, if it’s not responding or you’re setting it up for the first time, a reset might be necessary.

To reset most Eufy devices:

  • Press and hold the reset button (usually a small hole on the back or bottom) for 5–10 seconds using a paperclip or SIM tool.
  • Wait for the device to beep or flash lights, indicating it has returned to factory settings.

Now you’re ready to begin the WiFi change process.

Step-by-Step: How to Change WiFi on Eufy Devices

The exact steps may vary slightly depending on your Eufy model, but the general process is consistent across cameras, doorbells, and HomeBase systems. Below is a universal method using the Eufy Security app.

Step 1: Open the Eufy Security App

Launch the Eufy Security app on your smartphone or tablet. Make sure you’re logged into the same account used to set up your device.

If you don’t have the app, download it from the Apple App Store or Google Play Store. It’s free and essential for managing your Eufy devices.

Step 2: Select Your Device

From the home screen, tap on the device you want to reconfigure (e.g., your front door camera or indoor cam).

If your device is currently offline, it may appear grayed out or show a “Disconnected” status. That’s okay—we’ll fix that.

Step 3: Access Device Settings

Once you’ve selected your device, look for a gear icon or “Settings” option. Tap it to open the device configuration menu.

Scroll down until you find an option like “WiFi Settings,” “Network,” or “Change WiFi.” The exact wording may vary by model.

Step 4: Start the WiFi Change Process

Tap on the WiFi option. The app will prompt you to confirm that you want to change the network. Select “Yes” or “Continue.”

At this point, the app may ask you to bring your device close to your phone. This is because some Eufy models use audio signals (a series of beeps) to transfer network information from your phone to the device.

Hold your phone near the Eufy device (within 6 inches) and follow the on-screen instructions. You’ll hear a series of tones—this is normal and part of the setup.

Step 5: Enter Your New WiFi Details

The app will now ask you to select your new WiFi network from a list of available networks.

  • Tap on your new 2.4GHz network (e.g., “HomeWiFi_2.4G”).
  • Enter the password carefully. Double-check for uppercase letters, numbers, and special characters.
  • Tap “Connect” or “Next.”

The app will send the network credentials to your Eufy device. This may take 30–60 seconds.

Step 6: Wait for Confirmation

Your Eufy device will attempt to connect to the new WiFi network. You’ll see a progress bar or status message in the app.

If successful, the device will come back online, and you’ll see a live feed or status update.

If it fails, don’t panic—we’ll cover troubleshooting in a moment.

Step 7: Test the Connection

Once connected, test your device:

  • Check the live video feed.
  • Test motion alerts (walk in front of the camera).
  • Verify that recordings are saving to the cloud or local storage.

If everything works, congratulations—you’ve successfully changed your Eufy WiFi!

Changing WiFi on Specific Eufy Models

While the general process is similar, some Eufy devices have unique steps. Here’s how to handle the most popular models.

Eufy Video Doorbell (Wired or Battery)

For doorbells, the process is nearly identical, but placement matters.

  • Ensure the doorbell is charged (for battery models) or properly wired.
  • During setup, you may need to press the doorbell button to wake it up.
  • Keep your phone close during the audio transfer phase.

If your doorbell has a HomeBase (like the Doorbell Dual), you may need to update the HomeBase first, then the doorbell.

Eufy SoloCam (Outdoor or Indoor)

SoloCams are wireless and rely entirely on WiFi.

  • Make sure the camera is fully charged before starting.
  • Place it within 10 feet of your router during setup.
  • If using a solar panel, ensure it’s not interfering with the signal.

Some SoloCams have a QR code setup option—scan it with the app to speed up the process.

Eufy HomeBase 2

The HomeBase 2 connects to your router via Ethernet but also manages WiFi for other devices.

To change its WiFi:

  • Open the app and go to HomeBase settings.
  • Select “Network” and choose “Change WiFi.”
  • Follow the same steps as above.

Note: If your HomeBase is wired, you may not need to change WiFi—but if you’re switching routers, it’s a good idea to update it.

Troubleshooting Common WiFi Change Issues

Even with careful preparation, problems can happen. Here’s how to fix the most common issues when changing WiFi on Eufy devices.

Device Won’t Connect to New WiFi

If your Eufy device fails to connect:

  • Double-check the password: Re-enter it carefully. Try typing it in a text editor first to ensure accuracy.
  • Ensure you’re on 2.4GHz: Confirm your phone is connected to the 2.4GHz network, not 5GHz.
  • Restart your router: Power cycle it by unplugging for 30 seconds, then plugging back in.
  • Move closer to the router: Signal strength drops with distance and obstacles like walls.

App Can’t Find the Device

If the app doesn’t detect your Eufy device:

  • Reset the device: Use the reset button to restore factory settings.
  • Ensure Bluetooth is on: The app uses Bluetooth to locate devices during setup.
  • Close and reopen the app: Sometimes a simple restart fixes connectivity glitches.

Audio Transfer Fails (Beeps Not Working)

Some Eufy models use audio tones to send WiFi info. If this fails:

  • Reduce background noise: Turn off fans, TVs, or music.
  • Hold the phone closer: Place it within 3–6 inches of the device.
  • Clean the phone speaker: Dust or debris can block sound.
  • Try again in a quiet room: Background noise is the #1 cause of audio transfer failure.

Device Connects But Drops Frequently

If your Eufy connects but keeps going offline:

  • Check signal strength: Use a WiFi analyzer app to test signal at the device location.
  • Reduce interference: Keep the device away from microwaves, cordless phones, and thick walls.
  • Update firmware: Go to device settings in the app and check for updates.
  • Consider a WiFi extender: If the signal is weak, a repeater can boost coverage.

Forgot Your Eufy Account Password

If you can’t log into the app:

  • Use the “Forgot Password” link: Enter your email to reset it.
  • Check your spam folder: Reset emails sometimes land there.
  • Contact Eufy support: If all else fails, reach out for help.

Tips for a Smooth WiFi Change Experience

To make the process as easy as possible, follow these expert tips:

  • Do it during the day: Natural light helps with camera setup and reduces errors.
  • Use a strong password: Avoid simple passwords like “12345678”—they’re easy to mistype.
  • Write down your network details: Keep a note of your SSID and password in a secure place.
  • Update all devices at once: If you have multiple Eufy devices, change them all to the same network for consistency.
  • Test after setup: Don’t assume it’s working—verify with a live feed and motion test.

When to Contact Eufy Support

Most WiFi changes go smoothly, but if you’ve tried everything and your device still won’t connect, it’s time to get help.

Contact Eufy support if:

  • Your device won’t reset.
  • The app crashes during setup.
  • You’ve tried three different WiFi networks with no success.
  • Your device is under warranty and behaving abnormally.

You can reach Eufy support via:

  • Email: support@eufylife.com
  • Live chat: Available on the Eufy website.
  • Phone: Check the support page for regional numbers.

Be ready to provide your device model, app version, and a description of the issue.

Conclusion

Changing the WiFi on your Eufy device doesn’t have to be stressful. With the right preparation and a clear step-by-step approach, you can switch networks quickly and securely.

Remember:

  • Always use the Eufy Security app.
  • Stick to 2.4GHz networks.
  • Keep your device close to the router during setup.
  • Double-check your password.

By following this guide, you’ll keep your smart home secure, your cameras online, and your peace of mind intact. Whether you’re upgrading your internet or moving to a new place, now you know exactly how to change WiFi Eufy like a pro.

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