How to Change Wifi on Eufy Device

Changing the WiFi network on your Eufy device is simple with the right steps. This guide walks you through the process for various Eufy models, including cameras, doorbells, and home base systems, ensuring a smooth transition to your new network.

Key Takeaways

Use the Eufy Security app: All WiFi changes must be made through the official Eufy Security mobile app, available on iOS and Android.
Ensure your device is online: Before changing WiFi, confirm your Eufy device is connected and functioning properly on the current network.
Know your new WiFi credentials: Have your new network name (SSID) and password ready before starting the process.
Reset if necessary: Some models require a factory reset if they won’t connect to a new network after standard steps.
Check compatibility: Eufy devices only support 2.4GHz networks—5GHz networks are not compatible.
Update firmware: Keeping your device firmware up to date prevents connection issues during WiFi changes.
Use HomeBase for wired models: Devices like the Eufy Indoor Cam 2K require re-pairing through the HomeBase when switching networks.

How to Change WiFi on Eufy Device: A Complete Step-by-Step Guide

If you’ve recently changed your internet provider, upgraded your router, or simply moved to a new home, you may need to update the WiFi network your Eufy security devices are connected to. Whether you’re using a Eufy doorbell, indoor camera, outdoor camera, or a HomeBase system, changing the WiFi network is essential to keep your devices online and your home secure.

The good news? It’s easier than you think—especially with the Eufy Security app guiding you through the process. In this comprehensive guide, we’ll walk you through how to change WiFi on Eufy device step by step, covering multiple models and scenarios. You’ll also learn troubleshooting tips, compatibility notes, and best practices to ensure a smooth transition.

By the end of this guide, you’ll be able to confidently switch your Eufy device to a new WiFi network without losing functionality or security. Let’s get started!

Why You Might Need to Change WiFi on Your Eufy Device

Visual guide about How to Change Wifi on Eufy Device

Image source: smarthomeways.com

There are several common reasons why you might need to update the WiFi network on your Eufy device:

Moving to a new home: Your new residence likely has a different router and network name.
Upgrading your internet plan: New routers often come with updated SSIDs and passwords.
Network performance issues: Switching to a stronger or more reliable WiFi signal can improve video quality and responsiveness.
Security concerns: If you suspect your network has been compromised, changing the WiFi credentials is a smart move.
Router replacement: Whether due to malfunction or upgrade, replacing your router means your Eufy device needs to reconnect.

No matter the reason, the process remains largely the same across Eufy devices. However, slight variations exist depending on the model, which we’ll cover in detail.

Before You Begin: Important Preparations

Before diving into the steps, take a few minutes to prepare. This will save you time and frustration later.

1. Download or Update the Eufy Security App

The Eufy Security app is your central hub for managing all Eufy devices. Make sure you have the latest version installed on your smartphone or tablet.

For iPhone users: Open the App Store and search for “Eufy Security.”
For Android users: Go to the Google Play Store and download the app.
If you already have it, check for updates to ensure compatibility.

2. Ensure Your Device Is Online

Your Eufy device must be connected to the current WiFi network and functioning properly before you can change it. Open the app and verify that:

The device shows as “online.”
You can view live video or receive notifications.
There are no error messages or connectivity warnings.

If your device is offline, troubleshoot the connection first. Common fixes include restarting the device, checking power supply, or moving it closer to the router.

3. Gather Your New WiFi Information

You’ll need the following details for your new network:

Network name (SSID): The exact name of your WiFi network (case-sensitive).
Password: The WiFi password, also case-sensitive.
Network type: Confirm it’s a 2.4GHz network—Eufy devices do not support 5GHz.

Pro tip: If your router broadcasts both 2.4GHz and 5GHz under the same name, you may need to temporarily rename the 5GHz network or disable it to avoid confusion.

4. Charge or Power Your Device

Ensure your Eufy device has sufficient battery or is plugged in. For battery-powered models like the Eufy Video Doorbell, charge it fully before starting. A low battery can interrupt the setup process.

How to Change WiFi on Eufy Device: General Steps

While the exact steps vary slightly by model, the overall process follows a consistent pattern. Here’s how to change WiFi on Eufy device using the app:

Step 1: Open the Eufy Security App

Launch the app on your smartphone or tablet. Log in with your Eufy account credentials if prompted.

Step 2: Select Your Device

On the home screen, tap on the Eufy device you want to reconfigure. This could be a camera, doorbell, or sensor.

Step 3: Access Device Settings

Look for a gear icon or “Settings” option—usually in the top-right corner of the device screen. Tap it to open the settings menu.

Step 4: Find WiFi or Network Options

Scroll through the settings until you find an option labeled “WiFi,” “Network,” or “Change WiFi.” The exact wording depends on your device model.

Step 5: Start the WiFi Change Process

Tap “Change WiFi” or “Reconnect to WiFi.” The app will guide you through the next steps, which typically include:

Confirming you want to change the network.
Scanning for available networks.
Selecting your new WiFi network from the list.
Entering the new password.

Step 6: Wait for Reconnection

After entering the password, the app will attempt to connect your device to the new network. This may take 30 seconds to a few minutes. Do not close the app or turn off your device during this time.

Step 7: Verify Connection

Once connected, the app will notify you. Test the connection by viewing live video, checking motion alerts, or triggering a recording.

Model-Specific Instructions

Different Eufy devices have slightly different workflows. Below are detailed instructions for popular models.

How to Change WiFi on Eufy Video Doorbell

The Eufy Video Doorbell (wired or battery) requires a specific process due to its setup method.

For Battery-Powered Doorbell:

Open the Eufy Security app and select your doorbell.
Go to Settings > Device Settings > WiFi.
Tap “Change WiFi” and follow the prompts.
When prompted, press and hold the sync button on the doorbell for 5 seconds until the LED flashes blue.
The app will search for the doorbell and guide you to enter the new WiFi credentials.
Wait for the doorbell to reconnect and confirm with a voice prompt: “WiFi connected.”

For Wired Doorbell:

The process is similar, but you don’t need to press a sync button. Instead:

Go to Settings > Device Settings > WiFi.
Tap “Change WiFi” and select your new network.
Enter the password and wait for the doorbell to reconnect.
The LED will turn solid blue when connected.

How to Change WiFi on Eufy Indoor Cam 2K

The Eufy Indoor Cam 2K connects through the HomeBase, so changing WiFi involves re-pairing.

Open the Eufy Security app and go to the HomeBase device.
Tap Settings > Network > Change WiFi.
Select your new network and enter the password.
The HomeBase will restart and reconnect.
Once online, open the camera settings and tap “Reconnect to HomeBase.”
Follow the in-app instructions to re-pair the camera.

Note: If the camera doesn’t reconnect automatically, you may need to reset it by pressing the sync button for 10 seconds.

How to Change WiFi on Eufy Outdoor Cam

Outdoor cameras like the Eufy SoloCam or Floodlight Cam follow a direct WiFi change process.

Open the app and select your outdoor camera.
Go to Settings > Device Settings > WiFi.
Tap “Change WiFi” and select your new network.
Enter the password and wait for the camera to reconnect.
The camera will emit a voice confirmation when successful.

If the camera doesn’t connect, try moving it closer to the router during setup.

How to Change WiFi on Eufy HomeBase 2

The HomeBase 2 is the hub for many Eufy cameras. Changing its WiFi affects all connected devices.

Open the Eufy Security app and select HomeBase 2.
Tap Settings > Network > Change WiFi.
Choose your new network and enter the password.
The HomeBase will restart and reconnect.
All paired cameras will automatically reconnect once the HomeBase is online.

Tip: After changing the HomeBase WiFi, check each camera to ensure it’s online and functioning.

Troubleshooting Common Issues

Even with careful preparation, you might run into problems. Here’s how to fix the most common issues when changing WiFi on Eufy device.

Device Won’t Connect to New WiFi

If your device fails to connect after entering the correct password:

Double-check the network name and password: Typos are the #1 cause of failure. Re-enter carefully.
Ensure it’s a 2.4GHz network: Eufy devices don’t support 5GHz. Check your router settings.
Restart your router: Power cycle the router by unplugging it for 30 seconds, then plugging it back in.
Move the device closer to the router: Weak signals can prevent connection during setup.

App Says “Device Offline” After WiFi Change

If your device shows as offline after the change:

Wait a few minutes: Sometimes it takes time for the device to register on the new network.
Restart the device: Power it off and on, or remove and reinsert the battery.
Reopen the app: Force close and relaunch the Eufy Security app.
Check your phone’s WiFi: Make sure your phone is connected to the same network as the Eufy device.

Forgot to Change WiFi Before Moving

If you’ve already moved and your device is offline:

Use the QR code method: Some Eufy devices allow setup via QR code. Open the app, tap “Add Device,” and scan the code on the device.
Perform a factory reset: Press and hold the reset button (usually on the back or bottom) for 10–15 seconds until the LED flashes red. Then set up the device as new.

HomeBase Doesn’t Reconnect After WiFi Change

If your HomeBase stays offline:

Check Ethernet connection: If using wired internet, ensure the cable is securely plugged in.
Reset the HomeBase: Press and hold the reset button for 10 seconds, then reconfigure it in the app.
Update firmware: Go to Settings > Firmware Update and install any pending updates.

Best Practices for a Smooth WiFi Change

Follow these tips to avoid common pitfalls and ensure a hassle-free experience:

Change WiFi during the day: Avoid nighttime changes when you might not notice issues immediately.
Test one device at a time: If you have multiple Eufy devices, update them one by one to isolate problems.
Keep your phone nearby: Stay close to the device during setup to monitor progress.
Use a strong password: While Eufy doesn’t require complex passwords, avoid simple ones like “12345678.”
Document your network details: Save your new SSID and password in a secure note or password manager.

Why 2.4GHz Is Required (And What to Do If You Only Have 5GHz)

Eufy devices are designed to work only on 2.4GHz WiFi networks. This band has a longer range and better wall penetration, which is ideal for security cameras and doorbells placed far from the router.

If your router only broadcasts a 5GHz signal, you have two options:

Enable 2.4GHz on your router: Most dual-band routers allow you to enable both bands. Log into your router’s admin panel (usually via a web browser) and turn on the 2.4GHz network.
Use a WiFi extender with 2.4GHz: If your main router doesn’t support 2.4GHz, a compatible extender can broadcast a 2.4GHz signal for your Eufy device.

Never try to force a Eufy device onto a 5GHz network—it simply won’t work.

Updating Firmware Before Changing WiFi

Outdated firmware can cause connection issues. Before changing your WiFi, check for updates:

Open the Eufy Security app.
Go to Settings > Firmware Update.
Select your device and tap “Check for Updates.”
If an update is available, install it and wait for the device to restart.

Updated firmware often includes bug fixes and improved WiFi stability, making the transition smoother.

Conclusion

Changing the WiFi on your Eufy device doesn’t have to be complicated. With the Eufy Security app and the right preparation, you can switch networks quickly and confidently. Whether you’re using a doorbell, indoor camera, outdoor camera, or HomeBase system, the process is straightforward when you follow the steps outlined in this guide.

Remember to always use a 2.4GHz network, keep your app updated, and have your new WiFi credentials ready. If you run into issues, don’t panic—most problems can be solved with a simple restart, reset, or password check.

By keeping your Eufy devices connected to a reliable network, you ensure continuous monitoring, instant alerts, and peace of mind. Now that you know how to change WiFi on Eufy device, you’re ready to adapt to any network change life throws your way.

Stay secure, stay connected, and enjoy the full benefits of your Eufy security system!