How to Change Wifi on Eufy Home

Changing the WiFi network on your Eufy Home devices is essential when upgrading routers or switching internet providers. This guide walks you through the process for security cameras, doorbells, and other Eufy products using the Eufy app.

Key Takeaways

• Use the Eufy Security app: All WiFi changes must be done through the official Eufy app, not your phone’s settings.
• Ensure strong signal strength: Place your device within range of the new router before starting the setup.
• Reset if necessary: Some models require a factory reset before connecting to a new network.
• Keep credentials handy: Have your new WiFi name (SSID) and password ready before beginning.
• Update firmware first: Check for app and device updates to avoid connection issues.
• Test after setup: Always verify live video, motion alerts, and two-way audio post-connection.
• Contact support if stuck: Eufy’s customer service can help with persistent connectivity problems.

How to Change WiFi on Eufy Home: A Complete Step-by-Step Guide

If you’ve recently upgraded your router, moved to a new home, or switched internet providers, you’ll need to update the WiFi network on your Eufy Home devices. Whether you’re using a Eufy Security Camera, Video Doorbell, Floodlight Camera, or Indoor Cam, reconnecting to a new network ensures your smart home stays secure and functional.

Changing the WiFi on Eufy devices isn’t as simple as selecting a new network from your phone’s settings. Instead, it requires using the Eufy Security app and following specific steps tailored to your device model. This comprehensive guide will walk you through the entire process—from preparation to troubleshooting—so you can confidently switch networks without losing access to your devices.

By the end of this guide, you’ll know exactly how to change WiFi on Eufy Home devices, avoid common pitfalls, and ensure your security system remains online and responsive. Let’s get started!

Why You Might Need to Change Your Eufy WiFi Network

There are several common reasons why you might need to update the WiFi connection on your Eufy devices:

• Router upgrade: Newer routers often use different frequencies (like 5GHz instead of 2.4GHz) or improved security protocols.
• Moving to a new location: Your new home likely has a different internet provider and network name.
• Network name or password change: For security reasons, many users periodically update their WiFi credentials.
• Switching from guest to main network: Some users initially connect Eufy devices to a guest network and later move them to the primary network for better performance.
• Internet provider change: Moving from one ISP to another often means a new modem and network setup.

Regardless of your reason, the process remains largely the same across Eufy devices. However, certain models—like battery-powered cameras—may require extra steps such as a factory reset.

Before You Begin: Essential Preparation Steps

Before diving into the WiFi change process, take a few minutes to prepare. This will save you time and frustration later.

Gather Your Information

Make sure you have the following ready:

• New WiFi network name (SSID): This is the exact name of your wireless network as it appears on other devices.
• WiFi password: Case-sensitive and must be entered exactly as configured on your router.
• Router location: Know where your router is placed so you can position your Eufy device within strong signal range.
• Device model: Identify whether you’re using a wired or battery-powered camera, doorbell, or other Eufy product.

Check Device Compatibility

Most Eufy devices only support 2.4GHz WiFi networks. If your new router broadcasts both 2.4GHz and 5GHz under the same name (a feature called “band steering”), you may need to temporarily separate the networks or ensure your device connects to the 2.4GHz band.

Tip: Log into your router’s admin panel and temporarily rename the 5GHz network (e.g., “HomeWiFi_5G”) so your Eufy device can clearly identify and connect to the 2.4GHz network (e.g., “HomeWiFi_2.4G”).

Update the Eufy App and Device Firmware

Outdated software can cause connection failures. Follow these steps:

1. Open the Eufy Security app on your smartphone.
2. Tap the profile icon (usually in the top-right corner).
3. Select “App Settings” > “Check for Updates.”
4. If an update is available, install it.
5. Return to the home screen and tap the device you want to update.
6. Go to “Device Settings” > “Firmware Update” and install any pending updates.

Updating ensures compatibility with newer routers and improves overall stability.

Ensure Strong WiFi Signal

Weak signal strength is one of the top reasons Eufy devices fail to connect. Use a WiFi analyzer app (like NetSpot or WiFi Analyzer) to check signal strength at the device’s location.

Ideal signal strength is above -60 dBm. If it’s weaker, consider:

• Moving the router closer to the device.
• Using a WiFi extender or mesh system.
• Repositioning the Eufy device temporarily during setup.

For outdoor cameras or doorbells, signal strength is even more critical. A weak connection can lead to dropped video, delayed alerts, or failed recordings.

How to Change WiFi on Wired Eufy Cameras

Wired Eufy cameras—such as the Eufy SoloCam S40 or Indoor Cam 2K—are powered via USB or Ethernet and typically maintain a stable connection. Changing their WiFi is straightforward.

Step 1: Open the Eufy Security App

Launch the app on your smartphone or tablet. Make sure you’re logged into the correct account associated with your devices.

Step 2: Select Your Camera

From the home screen, tap on the camera you want to reconfigure. This opens the live view and device controls.

Step 3: Access Device Settings

Tap the gear icon (⚙️) in the top-right corner to enter the device settings menu.

Step 4: Choose “Wi-Fi Settings”

Scroll down and select “Wi-Fi Settings” or “Network Settings.” You’ll see your current network listed.

Step 5: Disconnect from Current Network

Tap “Forget Network” or “Disconnect.” This removes the saved WiFi credentials from the device.

Step 6: Reconnect to New Network

Tap “Add Network” or “Connect to Wi-Fi.” The app will scan for available networks.

Select your new WiFi network from the list. Enter the password carefully—double-check for typos, spaces, or incorrect capitalization.

Step 7: Wait for Connection

The camera will attempt to connect. This may take 30–60 seconds. A green checkmark or “Connected” status confirms success.

Step 8: Test the Connection

Return to the live view and verify:

• Video streams smoothly.
• Motion alerts are triggered (wave at the camera).
• Two-way audio works (if supported).
• Cloud or local recordings save properly.

If everything works, you’re all set! The camera will now use the new WiFi network.

How to Change WiFi on Battery-Powered Eufy Cameras

Battery-powered Eufy cameras—like the Eufy SoloCam E40 or Video Doorbell—require a slightly different approach because they enter sleep mode to conserve power. You’ll need to wake them up and often perform a factory reset.

Step 1: Wake Up the Camera

Press and hold the power button on the camera for 3–5 seconds until the LED light flashes blue. This wakes the device and puts it in pairing mode.

For doorbells, press the doorbell button to wake it.

Step 2: Open the Eufy App

Launch the app and go to the home screen.

Step 3: Add a New Device (Even If It’s Existing)

Tap the “+” icon and select “Add Device.” Choose your camera model from the list.

The app will guide you through setup as if it were a new device—this is normal for battery-powered models.

Step 4: Put Camera in Pairing Mode

Follow the on-screen instructions. You may need to press and hold the sync button (usually on the side or back) until the LED blinks rapidly.

Step 5: Connect to New WiFi

The app will scan for networks. Select your new WiFi and enter the password.

Ensure your phone is connected to the same 2.4GHz network during this process.

Step 6: Wait for Setup to Complete

The camera will download settings and connect. This can take 1–2 minutes. Do not close the app or lock your phone.

Step 7: Rename and Position the Device

Once connected, rename the device if needed and confirm its location (e.g., “Front Door,” “Backyard”).

Step 8: Test Functionality

Check live view, motion detection, and audio. If the camera was previously recording to a HomeBase or local storage, verify recordings are saving correctly.

Note: This process effectively resets the camera’s network settings. Your previous recordings and settings may be retained, but it’s wise to back up important footage beforehand.

How to Change WiFi on Eufy Video Doorbells

Eufy Video Doorbells (wired and battery) follow a similar process to battery cameras but may include additional steps for chime pairing.

Step 1: Wake the Doorbell

Press the doorbell button or hold the power button (on battery models) to wake it.

Step 2: Open the Eufy App

Go to the home screen and tap the “+” to add a device.

Step 3: Select Your Doorbell Model

Choose the correct model (e.g., Video Doorbell 2K, Battery Doorbell).

Step 4: Follow On-Screen Setup

The app will prompt you to press and hold the sync button until the LED flashes.

Step 5: Connect to New WiFi

Select your network and enter the password. Ensure your phone is on the same 2.4GHz band.

Step 6: Pair with Chime (If Applicable)

If you’re using a Eufy Chime, the app will guide you to sync it with the doorbell. Press the sync button on the chime when prompted.

Step 7: Test the Doorbell

Ring the doorbell and verify:

• The chime sounds (if wired).
• You receive a mobile notification.
• Live video loads quickly.
• Two-way talk works clearly.

If the doorbell was previously connected to a HomeBase, you may need to re-pair it via the HomeBase settings.

How to Change WiFi on Eufy HomeBase Devices

If you’re using a Eufy HomeBase (a local storage hub for cameras), you may also need to update its WiFi settings—especially if you’ve changed your network.

Step 1: Open the Eufy App

Go to the home screen and tap on the HomeBase device.

Step 2: Access Settings

Tap the gear icon and select “Network Settings.”

Step 3: Change WiFi Network

Tap “Wi-Fi Settings” and follow the prompts to disconnect and reconnect to the new network.

Step 4: Reconnect Cameras

After the HomeBase connects, your cameras should automatically reconnect. If not, wake each camera and allow it to sync.

Step 5: Verify Local Recordings

Check that motion events are saving to the HomeBase’s microSD card.

Note: HomeBase devices often use a wired Ethernet connection. If possible, connect via Ethernet for maximum stability.

Troubleshooting Common WiFi Connection Issues

Even with careful preparation, you might encounter problems. Here’s how to fix the most common issues.

Camera Won’t Connect to New WiFi

• Check network band: Ensure your router is broadcasting a 2.4GHz network. Eufy devices don’t support 5GHz-only networks.
• Verify password: Re-enter the WiFi password. Even one wrong character will fail the connection.
• Restart router and camera: Power cycle both devices and try again.
• Move closer to router: Temporarily place the camera near the router during setup.

App Says “Device Offline” After WiFi Change

• Wait a few minutes: It can take time for the device to reconnect and update its status.
• Check power source: Ensure wired cameras are plugged in and battery cameras are charged.
• Re-add the device: If the camera remains offline, remove it from the app and re-add it as a new device.

Weak Signal or Frequent Disconnects

• Use a WiFi extender: Place a dual-band extender between the router and camera.
• Switch to Ethernet (if possible): Some Eufy cameras support wired connections via adapters.
• Reduce interference: Keep cameras away from microwaves, cordless phones, and thick walls.

Forgot to Update HomeBase

If your cameras connect but recordings aren’t saving, the HomeBase may still be on the old network. Update its WiFi settings as described above.

Factory Reset as Last Resort

If all else fails, perform a factory reset:

1. Locate the reset button (usually a small hole on the device).
2. Use a paperclip to press and hold for 10–15 seconds until the LED flashes red.
3. Re-add the device in the app as if it were new.

Warning: This erases all settings and recordings. Only do this if necessary.

Tips for a Smooth WiFi Transition

Follow these best practices to avoid headaches:

• Change WiFi during daylight: Easier to see LEDs and troubleshoot outdoor devices.
• Use a password manager: Avoid typos by copying and pasting your WiFi password.
• Label your devices: If you have multiple cameras, label them to avoid confusion during setup.
• Keep old network active temporarily: This gives you time to test the new setup before fully switching.
• Document your settings: Save your new SSID and password in a secure note.

Conclusion

Changing the WiFi on your Eufy Home devices doesn’t have to be stressful. With the right preparation and step-by-step guidance, you can seamlessly transition to a new network and keep your smart home security system running smoothly.

Remember: Always use the Eufy Security app, ensure strong signal strength, and test your devices after setup. Whether you’re updating a wired camera, battery doorbell, or HomeBase, the process is manageable with patience and attention to detail.

If you run into issues, don’t hesitate to reach out to Eufy’s customer support or consult the official help center. With your devices now on the new WiFi, you can enjoy reliable monitoring, clear video, and peace of mind—no matter where you are.