How to Change Wifi on Eufy Security App

Changing the WiFi network on your Eufy Security devices is easy with the Eufy Security app. This guide walks you through the process step by step, ensuring a smooth transition to a new network without losing your security setup.

Key Takeaways

• Ensure Compatibility: Make sure your new WiFi network supports 2.4GHz, as most Eufy devices do not work on 5GHz-only networks.
• Update App and Firmware: Always use the latest version of the Eufy Security app and keep your device firmware updated for a seamless experience.
• Use the Same Account: You must be logged into the same Eufy account used to set up the device originally.
• Reset if Necessary: If the device won’t reconnect, a factory reset may be required before adding it to the new network.
• Check Signal Strength: Place your device within strong WiFi range during setup to avoid connection drops.
• Follow On-Screen Prompts: The app guides you through each step—follow them carefully for best results.
• Test After Setup: Always verify live video, motion alerts, and two-way audio after changing networks.

Introduction: Why You Might Need to Change Your WiFi on Eufy Security

Whether you’ve moved to a new home, upgraded your internet plan, or simply switched to a different router, changing your WiFi network is a common need. If you’re using Eufy Security cameras, doorbells, or other smart home devices, you’ll need to update their connection to stay protected and connected. The good news? It’s easier than you think—especially with the Eufy Security app.

In this comprehensive guide, we’ll walk you through how to change WiFi on Eufy Security app step by step. You’ll learn how to reconnect your devices to a new network, troubleshoot common issues, and ensure everything works perfectly afterward. No technical expertise required—just follow along, and you’ll have your Eufy devices back online in no time.

We’ll cover everything from preparing your new network to testing your devices after the switch. By the end, you’ll feel confident managing your Eufy Security system, no matter how often your WiFi changes.

Before You Begin: Important Preparations

Before diving into the actual process, it’s crucial to prepare properly. Skipping these steps can lead to frustration, failed connections, or even the need to reset your device.

Check Your New WiFi Network

Most Eufy Security devices—especially cameras and doorbells—only support 2.4GHz WiFi networks. If your new router broadcasts both 2.4GHz and 5GHz signals under the same name (a common setup), your device might try to connect to the 5GHz band and fail.

To avoid this:
– Log into your router’s admin panel (usually via a web browser).
– Separate the 2.4GHz and 5GHz networks so they have different names (e.g., “HomeWiFi_2.4G” and “HomeWiFi_5G”).
– Ensure the 2.4GHz network is enabled and broadcasting.

If your new network is 5GHz-only, you may need a dual-band router or a WiFi extender that supports 2.4GHz.

Update the Eufy Security App

Using an outdated app can cause compatibility issues. Make sure you’re running the latest version:

– On iPhone: Open the App Store, tap your profile icon, and scroll to see if Eufy Security has an update.
– On Android: Open Google Play Store, search for “Eufy Security,” and tap “Update” if available.

Updating ensures you have the newest features, bug fixes, and improved connectivity options.

Update Device Firmware

Outdated firmware can prevent successful WiFi changes. To check:

1. Open the Eufy Security app.
2. Go to Devices and select the camera or doorbell you want to update.
3. Tap the gear icon (Settings).
4. Look for Firmware Version and tap Check for Updates.

If an update is available, follow the on-screen instructions. The device will restart after updating—this is normal.

Gather Necessary Information

Have the following ready:
– Your new WiFi network name (SSID)
– The WiFi password (case-sensitive)
– Your Eufy account email and password
– The device you want to reconnect (camera, doorbell, etc.)

Also, ensure your smartphone is connected to the new WiFi network. The app needs to be on the same network to communicate with the device during setup.

Position Your Device Correctly

Place your Eufy device within strong WiFi range of your router. Weak signals can cause setup failures or poor performance. If you’re setting up a doorbell, temporarily move it closer to the router during the process, then reinstall it once connected.

Step-by-Step: How to Change WiFi on Eufy Security App

Now that you’re prepared, let’s walk through the actual process. We’ll cover the most common method: reconnecting an existing device to a new network without resetting it.

Step 1: Open the Eufy Security App

Launch the app on your smartphone or tablet. Make sure you’re logged into the same Eufy account used to set up the device originally. If you’ve switched accounts, log out and back in with the correct credentials.

Step 2: Select the Device You Want to Update

From the home screen, tap on the device you wish to reconnect—this could be a camera, doorbell, or indoor cam. Once selected, you’ll see a live view (if previously connected) or an offline message.

Step 3: Access Device Settings

Tap the gear icon (⚙️) in the top-right corner to open the device settings menu. This is where you’ll find network and connectivity options.

Step 4: Choose “Wi-Fi Settings” or “Network”

Scroll down and look for an option labeled Wi-Fi Settings, Network, or Change Wi-Fi. The exact wording may vary slightly depending on your device model and app version.

Tap this option to begin the reconnection process.

Step 5: Follow the On-Screen Instructions

The app will now guide you through reconnecting to a new network. Here’s what typically happens:

– The app will ask you to confirm you want to change the WiFi network.
– It may prompt you to press a physical button on the device (like the sync button on a doorbell) to put it into pairing mode.
– You’ll then select your new WiFi network from a list of available networks.
– Enter the WiFi password when prompted.

Tip: Double-check the password for typos. Even a single incorrect character will prevent connection.

Step 6: Wait for the Device to Connect

After entering the password, the app will attempt to connect the device to the new network. This can take 30 seconds to a few minutes. You’ll see a progress bar or status message.

If successful, the device will appear online in the app, and you’ll regain access to live video, recordings, and alerts.

Step 7: Test the Connection

Once connected, test the following:
– Open the live view to ensure the video stream is clear.
– Trigger motion detection (walk in front of the camera) to confirm alerts are working.
– Test two-way audio if your device supports it (e.g., doorbells or indoor cams with microphones).

If everything works, you’re all set!

Alternative Method: Factory Reset and Re-Setup

Sometimes, the standard WiFi change method doesn’t work—especially if the device is offline or unresponsive. In these cases, a factory reset followed by a fresh setup is the best solution.

When to Use This Method

Consider a factory reset if:
– The device won’t appear in the app.
– The WiFi change option is grayed out or missing.
– You’re setting up the device in a completely new location.
– You’ve tried the standard method multiple times without success.

How to Perform a Factory Reset

The reset process varies slightly by device, but here’s a general guide:

– For Eufy doorbells: Press and hold the sync button (usually on the back or side) for 10–15 seconds until the LED flashes red.
– For Eufy cameras: Locate the reset button (often a small pinhole). Use a paperclip to press and hold it for 5–10 seconds until the device beeps or the LED changes color.

After resetting, the device will return to its out-of-box state and be ready for setup.

Re-Add the Device to the App

1. Open the Eufy Security app.
2. Tap the “+” icon to add a new device.
3. Select your device type (e.g., Doorbell, Camera).
4. Follow the on-screen instructions to scan the QR code or enter the serial number.
5. When prompted, connect to the new WiFi network and enter the password.

This method ensures a clean setup and often resolves stubborn connectivity issues.

Troubleshooting Common Issues

Even with careful preparation, problems can arise. Here’s how to fix the most common ones.

Device Won’t Connect to New WiFi

If the app says “Connection Failed” or the device stays offline:

– Double-check the WiFi password.
– Ensure the network is 2.4GHz (not 5GHz-only).
– Move the device closer to the router.
– Restart your router and try again.
– Try connecting another device (like a phone) to the same network to confirm it’s working.

App Can’t Find the Device

If the device doesn’t appear in the app during setup:

– Make sure the device is in pairing mode (LED blinking or beeping).
– Ensure your phone is connected to the same WiFi network you’re trying to connect the device to.
– Restart the app and try again.
– If using a doorbell, ensure it has sufficient power (wired models need stable voltage; battery models should be charged).

Weak Signal or Frequent Disconnections

If the device connects but drops frequently:

– Reposition the device closer to the router.
– Use a WiFi extender or mesh system to boost coverage.
– Avoid placing the device near metal objects, thick walls, or appliances that cause interference (like microwaves).

Forgot Eufy Account Password

If you can’t log into the app:

– Tap “Forgot Password?” on the login screen.
– Enter your email address and follow the reset instructions.
– Check your spam folder if you don’t receive the email.

Device Still Offline After Reset

If a factory reset doesn’t help:

– Ensure the device is compatible with your region and network.
– Contact Eufy Support through the app (Settings > Help & Feedback) for personalized assistance.
– Provide your device model, app version, and a description of the issue.

Tips for a Smooth WiFi Change Experience

To make the process even easier, keep these best practices in mind:

Label Your Networks Clearly

If you have multiple WiFi networks (e.g., home, guest, IoT), give them descriptive names. This prevents confusion during setup.

Use a Strong, Simple Password

Avoid overly complex passwords with special characters that are hard to type. A strong but straightforward password reduces input errors.

Schedule the Change During Low Activity

If possible, change your WiFi during a time when fewer people are using the network. This reduces congestion and improves connection stability.

Keep the App Open During Setup

Don’t switch apps or lock your phone during the WiFi change process. The app needs to stay active to complete the connection.

Document Your Settings

Keep a note of your WiFi name, password, and device locations. This helps if you need to repeat the process or troubleshoot later.

Conclusion: Stay Connected with Confidence

Changing the WiFi network on your Eufy Security devices doesn’t have to be stressful. With the right preparation and a clear step-by-step approach, you can update your network settings quickly and securely. Whether you’re moving, upgrading your internet, or just switching routers, the Eufy Security app makes it straightforward.

Remember to always use a 2.4GHz network, keep your app and firmware updated, and test your devices after the change. If you run into issues, don’t hesitate to try the factory reset method or reach out to Eufy support.

By following this guide, you’ll ensure your home security system stays online and reliable—no matter how often your WiFi changes. Stay safe, stay connected, and enjoy the peace of mind that comes with a well-maintained Eufy Security setup.