How to Clear Cache on Eufy App

Clearing the cache on the Eufy app can resolve glitches, improve performance, and free up storage space. This guide walks you through the process on both Android and iOS devices with simple, easy-to-follow steps.

Key Takeaways

• Clearing cache improves app performance: Removing temporary data helps the Eufy app run smoother and respond faster to commands.
• It’s safe and doesn’t delete your settings: Cache files are temporary and can be safely cleared without affecting your device pairings or login info.
• Different steps for Android and iOS: Android allows direct cache clearing in settings, while iOS requires app deletion and reinstallation.
• Regular maintenance helps prevent issues: Clearing cache every few weeks can prevent lag, freezing, or sync errors.
• Works for all Eufy devices: Whether you use security cameras, vacuums, or doorbells, clearing cache benefits all connected products.
• Reinstalling may be needed on iOS: Since iOS doesn’t offer a direct cache clear, removing and reinstalling the app is the best solution.
• Always back up important data first: Though rare, reinstalling the app could reset preferences—log in again to restore access.

How to Clear Cache on Eufy App

If you’ve noticed your Eufy app acting sluggish, freezing, or failing to load live video feeds, it might be time to clear its cache. The Eufy app, like many mobile applications, stores temporary data—called cache—to help it load faster and run more efficiently. Over time, this cache can build up and cause performance issues. Clearing it is a simple fix that can breathe new life into your smart home experience.

In this comprehensive guide, you’ll learn exactly how to clear the cache on the Eufy app, whether you’re using an Android or iOS device. We’ll walk you through each step with clear instructions, helpful tips, and troubleshooting advice. By the end, your Eufy app should run smoother, respond faster, and work more reliably with your security cameras, robot vacuums, smart locks, and other Eufy devices.

Let’s get started!

What Is Cache and Why Should You Clear It?

Before diving into the steps, it’s helpful to understand what cache actually is. Cache refers to temporary files that apps store on your device to speed up performance. For example, when you open the Eufy app, it might save thumbnails of your camera feeds, login tokens, or recently viewed video clips so they load faster the next time you access them.

While this sounds great in theory, over time, these files can become outdated, corrupted, or simply take up too much space. This can lead to problems like:

– Slow app loading times
– Delayed video streaming
– App crashes or freezes
– Syncing issues with your devices
– Failed firmware updates

Clearing the cache removes these temporary files and forces the app to rebuild them fresh. Think of it like giving your app a quick reset—without losing any of your important data like device pairings, schedules, or recorded videos.

Important note: Clearing the cache is not the same as clearing app data. Clearing data would reset the app completely, including your login information and device settings. We’re only removing temporary files, so your Eufy devices will still be connected and functional.

How to Clear Cache on Eufy App (Android)

Android devices offer a straightforward way to clear app cache directly from the Settings menu. Here’s how to do it step by step.

Step 1: Open Your Device Settings

Start by unlocking your Android phone or tablet and opening the Settings app. You can usually find this by swiping down from the top of your screen to access the quick settings panel and tapping the gear icon, or by finding it in your app drawer.

Step 2: Navigate to Apps or Application Manager

Once in Settings, scroll down and look for a section labeled “Apps,” “Applications,” or “App Manager.” The exact wording may vary depending on your device manufacturer (e.g., Samsung, Google Pixel, OnePlus), but it’s typically found under “Device” or “General Management.”

Tap on this option to view a list of all installed apps on your device.

Step 3: Find and Select the Eufy App

Scroll through the list of apps until you find “EufySecurity” or “Eufy” (depending on which version you have installed). Tap on it to open the app info screen.

Step 4: Access Storage Settings

On the app info screen, look for a button or section labeled “Storage” or “Storage & cache.” Tap on it to view details about how much space the app is using.

You’ll see two key pieces of information here:
– App size: The space used by the app itself
– Cache size: The space used by temporary files

If the cache size is large (e.g., over 100 MB), it’s a good sign that clearing it could help improve performance.

Step 5: Clear the Cache

Look for a button that says “Clear Cache” and tap it. You’ll see a brief confirmation message, and the cache size should drop to zero.

Tip: Do not tap “Clear Data” or “Clear Storage” unless you want to reset the app completely. This will log you out and require you to re-pair all your devices.

Step 6: Restart the Eufy App

After clearing the cache, close the Eufy app completely (swipe it away from your recent apps list) and reopen it. Log in if prompted, and check if performance has improved.

Bonus Tip: Enable Auto-Clear (Optional)

Some Android devices allow you to set apps to automatically clear cache after a certain period. While this isn’t available on all phones, you can check under “Storage” > “Smart Storage” or similar settings to see if your device supports it.

How to Clear Cache on Eufy App (iOS)

Unfortunately, iOS doesn’t allow users to clear app cache directly like Android does. Apple’s operating system manages cache automatically, and there’s no built-in option to manually delete it for individual apps. However, there’s a reliable workaround: deleting and reinstalling the Eufy app.

This process effectively clears all temporary data, including cache, while preserving your device pairings (as long as you’re logged in to your Eufy account).

Step 1: Back Up Important Data (Optional but Recommended)

Before deleting the app, make sure you’re logged in to your Eufy account. Your devices, schedules, and settings are stored in the cloud, so you won’t lose them as long as you remember your login credentials.

However, if you’ve saved any local recordings or screenshots within the app, back them up to iCloud, Google Drive, or your computer.

Step 2: Delete the Eufy App

Press and hold the Eufy app icon on your iPhone or iPad home screen until a menu appears. Tap “Remove App” and then confirm by selecting “Delete App.” This will uninstall the app and remove all its data, including cache.

Step 3: Reinstall the Eufy App

Open the App Store and search for “EufySecurity” or “Eufy.” Download and install the official app from Anker Innovations Limited.

Step 4: Log In and Reconnect

Open the newly installed app and log in with your Eufy account credentials. Your devices should automatically reconnect, and your settings will sync from the cloud.

Step 5: Test the App

Try accessing live camera feeds, checking notifications, or controlling your robot vacuum. The app should now run faster and more reliably.

Pro Tip: After reinstalling, avoid immediately opening multiple camera feeds at once. Let the app rebuild its cache gradually to prevent overloading it.

Alternative Methods to Improve Eufy App Performance

While clearing cache is the most direct solution, there are other steps you can take to keep your Eufy app running smoothly.

1. Update the App Regularly

Make sure you’re using the latest version of the Eufy app. Developers frequently release updates that fix bugs, improve performance, and add new features.

– On Android: Open Google Play Store > Menu > My apps & games > Check for updates
– On iOS: Open App Store > Tap your profile icon > Scroll to see pending updates

2. Restart Your Device

A simple restart can resolve temporary glitches and free up system resources. Turn off your phone or tablet, wait 10 seconds, and turn it back on.

3. Check Your Internet Connection

Poor Wi-Fi can cause the Eufy app to lag or fail to load video. Ensure you’re connected to a strong, stable network. If you’re using a 2.4GHz Wi-Fi band, try switching to 5GHz for better performance (if your router supports it).

4. Free Up Device Storage

If your phone is nearly full, it can slow down app performance. Delete unused apps, photos, or videos to free up space. Aim to keep at least 1–2 GB of free storage.

5. Reset Network Settings (Advanced)

If you’re experiencing persistent connectivity issues, resetting your network settings can help. This will erase saved Wi-Fi passwords, so only do this if other steps fail.

– On Android: Settings > General Management > Reset > Reset Network Settings
– On iOS: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

Troubleshooting Common Issues After Clearing Cache

Even after clearing the cache, you might encounter some issues. Here’s how to handle the most common ones.

Problem: App Still Runs Slowly

If the Eufy app remains sluggish after clearing cache, try the following:
– Force stop the app and reopen it
– Restart your device
– Check for app updates
– Ensure your Eufy devices are online and functioning

Problem: Devices Not Appearing After Reinstall (iOS)

If your devices don’t show up after reinstalling the app:
– Make sure you’re logged in with the correct Eufy account
– Check that your devices are powered on and connected to Wi-Fi
– Open the app and wait a few minutes for syncing to complete
– Try manually refreshing the device list by pulling down on the home screen

Problem: Login Issues

If you can’t log in after clearing cache or reinstalling:
– Double-check your email and password
– Use the “Forgot Password” feature to reset it
– Ensure your account isn’t locked due to multiple failed attempts
– Contact Eufy support if the issue persists

Problem: App Crashes on Launch

If the app crashes immediately after opening:
– Clear cache again (Android) or reinstall (iOS)
– Update your device’s operating system
– Disable any battery optimization settings for the Eufy app
– Try installing the app on another device to isolate the issue

When to Contact Eufy Support

Clearing cache resolves most performance issues, but if problems continue, it may be time to reach out to Eufy’s customer support. Contact them if you experience:
– Persistent app crashes
– Devices not responding despite being online
– Failed firmware updates
– Account access issues

You can contact Eufy support through:
– The in-app help section
– Their official website (support.eufylife.com)
– Email or live chat

Be ready to provide your device model, app version, and a description of the issue.

Best Practices for Maintaining the Eufy App

To keep your Eufy app running smoothly long-term, follow these best practices:

– Clear cache every 4–6 weeks to prevent buildup
– Keep the app updated to benefit from the latest fixes
– Restart your phone weekly to refresh system resources
– Monitor storage space and keep at least 1 GB free
– Use a strong Wi-Fi network for reliable device communication

By staying proactive, you’ll enjoy a seamless smart home experience with minimal downtime.

Conclusion

Clearing the cache on the Eufy app is a simple yet powerful way to improve performance, fix glitches, and keep your smart home devices running smoothly. On Android, it’s as easy as navigating to Settings and tapping “Clear Cache.” On iOS, reinstalling the app achieves the same result by removing all temporary data.

While the process differs slightly between platforms, the benefits are the same: faster loading, better responsiveness, and fewer errors. And the best part? It’s completely safe and won’t affect your device pairings or settings.

Make cache clearing a regular part of your smart home maintenance routine, and you’ll get the most out of your Eufy ecosystem. Whether you’re monitoring your front door, cleaning your floors, or checking in on pets, a well-maintained app ensures everything works when you need it most.

So go ahead—give your Eufy app the refresh it deserves. Your devices (and your peace of mind) will thank you.