How to Clear Eufy Cache

Clearing the Eufy cache can resolve common performance issues like app freezing, delayed notifications, or sync problems. This guide walks you through simple steps to clear cache on both the Eufy app and your smart devices for smoother operation.

Key Takeaways

• Clearing cache improves app performance: Removing temporary data helps the Eufy app run faster and respond more reliably.
• Different methods for different devices: The process varies slightly between Android, iOS, and Eufy hardware like cameras and doorbells.
• Cache clearing doesn’t delete your data: Your recordings, settings, and account info remain safe during the process.
• Regular maintenance prevents issues: Clearing cache every few months keeps your Eufy system running smoothly.
• Troubleshooting made easier: If your device is acting up, clearing the cache is one of the first steps to try.
• App updates may require cache clearing: After major updates, clearing cache ensures compatibility and stability.
• Factory reset is a last resort: Only use this if cache clearing doesn’t fix persistent problems.

How to Clear Eufy Cache: A Complete Step-by-Step Guide

If you’ve noticed your Eufy security app acting sluggish, notifications arriving late, or your cameras failing to sync properly, you’re not alone. Many users experience these issues over time—especially after app updates or prolonged use. The good news? A simple fix might be just a few taps away: clearing the Eufy cache.

In this comprehensive guide, you’ll learn exactly how to clear the cache on the Eufy Security app across different devices, including Android and iOS. We’ll also cover how to reset or refresh settings on your Eufy hardware—like indoor cameras, doorbells, and floodlights—to ensure everything runs smoothly. Whether you’re a new Eufy user or a long-time customer, this guide will help you maintain optimal performance and avoid frustrating glitches.

By the end of this article, you’ll know:
– What cache is and why it matters for Eufy devices
– How to clear cache on Android and iOS
– How to refresh settings on Eufy hardware
– When and why to clear cache regularly
– Troubleshooting tips if problems persist

Let’s get started!

What Is Cache and Why Does It Matter for Eufy?

Before diving into the steps, it’s helpful to understand what “cache” actually means—and why it affects your Eufy experience.

Cache refers to temporary data stored by apps to help them load faster and run more efficiently. For example, when you open the Eufy Security app, it may save thumbnails of recent recordings, login tokens, or device status updates in the cache. This allows the app to display information quickly without reloading everything from the server each time.

However, over time, this cached data can become outdated, corrupted, or bloated. This leads to issues like:
– App freezing or crashing
– Delayed motion alerts
– Cameras not appearing in the app
– Sync errors between devices
– Slow loading of live feeds

Clearing the cache removes this temporary data, forcing the app to rebuild it from scratch. Think of it like clearing out a cluttered desk—you’re not throwing away important documents (your settings and recordings), just the old coffee cups and sticky notes slowing you down.

Important note: Clearing the cache does not delete your account, device settings, or video recordings. Those are stored securely in the cloud or on your device’s internal memory. You’re only removing temporary files that the app uses to improve performance.

Now that you know why cache matters, let’s walk through how to clear it—starting with the Eufy app on your smartphone.

How to Clear Eufy Cache on Android

Android users have a straightforward way to clear app cache through the device’s settings. Follow these steps to refresh your Eufy Security app and improve its performance.

Step 1: Open Settings on Your Android Device

Tap the gear-shaped icon on your home screen or app drawer to open the Settings menu. This is usually labeled “Settings” or “System Settings,” depending on your phone model.

Step 2: Navigate to Apps or Application Manager

Scroll down and look for a section called “Apps,” “Applications,” or “App Manager.” On some devices, you may need to tap “Device care” or “Storage” first, then select “Apps” from there.

Step 3: Find the Eufy Security App

Scroll through the list of installed apps until you find “Eufy Security.” Tap on it to open the app info page.

Step 4: Tap on Storage

Inside the app info screen, look for a “Storage” or “Storage & cache” option. Tap it to view how much space the app is using.

Step 5: Clear Cache

You’ll see two buttons: “Clear cache” and “Clear storage” (or “Clear data”). Tap Clear cache. This removes temporary files but keeps your login info and settings intact.

Step 6: Restart the Eufy App

Close the Eufy Security app completely (swipe it away from recent apps), then reopen it. Log in if needed, and check if performance has improved.

Pro Tip: If you’re still experiencing issues after clearing the cache, consider tapping “Clear storage” instead. This will reset the app to its default state, requiring you to log in again—but it can resolve deeper problems. Use this only if clearing cache doesn’t help.

How to Clear Eufy Cache on iPhone (iOS)

iOS doesn’t allow users to clear app cache directly through settings like Android. However, you can achieve a similar effect by offloading the app or reinstalling it. Here’s how.

Step 1: Offload the Eufy Security App (Recommended)

Offloading removes the app but keeps its data, making it a safe way to clear cache without losing settings.

• Go to Settings > General > iPhone Storage.
• Scroll down and find “Eufy Security.”
• Tap on it, then select Offload App.
• Confirm by tapping “Offload App” again.

The app icon will remain on your home screen with a cloud download symbol. When you tap it, it will reinstall automatically, but with a fresh cache.

Step 2: Reinstall the App (Alternative Method)

If offloading doesn’t resolve the issue, a full reinstall may be necessary.

• Press and hold the Eufy Security app icon until a menu appears.
• Tap Remove App > Delete App.
• Confirm deletion.
• Go to the App Store, search for “Eufy Security,” and reinstall it.
• Log in with your credentials and reconfigure any custom settings.

Note: Reinstalling will require you to log in again and may reset some preferences, but your device pairings and cloud recordings will remain intact.

Step 3: Restart Your iPhone

After offloading or reinstalling, restart your iPhone to ensure all system processes refresh. This can help resolve lingering performance issues.

How to Refresh Eufy Device Settings (Cameras, Doorbells, etc.)

Sometimes, the issue isn’t just with the app—it’s with the device itself. Over time, Eufy cameras, doorbells, and sensors can accumulate temporary data or experience sync errors. While you can’t “clear cache” on hardware like you can on a phone, you can reset or refresh the device to restore optimal function.

Here’s how to refresh common Eufy devices.

Eufy Indoor and Outdoor Cameras

For most Eufy cameras (like the Indoor Cam 2K, SoloCam, or Floodlight Cam), follow these steps:

• Open the Eufy Security app.
• Go to Devices and select the camera you want to refresh.
• Tap the gear icon (settings) in the top-right corner.
• Scroll down and look for Reset to Factory Settings or Reboot Device.
• If available, tap Reboot Device to restart it without losing settings.
• If problems persist, use Reset to Factory Settings. This will erase all local settings, so you’ll need to re-pair the camera.

Tip: A simple reboot often fixes minor glitches. Try this first before doing a full reset.

Eufy Video Doorbell

For Eufy doorbells (wired or battery-powered):

• Open the Eufy app and go to your doorbell’s settings.
• Tap the gear icon.
• Look for Device Reboot or Restart and confirm.
• The doorbell will power down and restart automatically.

If the doorbell is unresponsive, you may need to physically restart it:

• For wired doorbells: Turn off power at the breaker, wait 10 seconds, then turn it back on.
• For battery doorbells: Remove the battery, wait 10 seconds, then reinsert it.

Eufy Smart Lock and Other Accessories

For smart locks, sensors, or hubs:

• Open the app and go to the device settings.
• Look for a Reboot or Reset option.
• If no software option exists, remove and reinsert batteries (if applicable) or unplug and replug the device.

When Should You Clear Eufy Cache?

Clearing cache isn’t something you need to do daily—but it’s a smart maintenance step to include in your routine. Here are some signs it’s time to clear the cache:

• App is slow or freezing: If the Eufy app takes forever to load or becomes unresponsive, cached data may be the culprit.
• Notifications are delayed: Motion alerts arriving minutes after the event? Cache buildup could be slowing down communication.
• Cameras won’t load live feed: If live view fails to connect or shows a black screen, clearing cache often helps.
• After app updates: Major updates can sometimes conflict with old cached data. Clearing cache ensures compatibility.
• Sync issues between devices: If your doorbell doesn’t appear in the app or cameras go offline, a cache refresh can restore connectivity.

Recommended Schedule: Aim to clear the Eufy app cache every 2–3 months, or whenever you notice performance issues. Think of it like cleaning out your email inbox—regular maintenance keeps things running smoothly.

Troubleshooting: What If Clearing Cache Doesn’t Work?

If you’ve cleared the cache and restarted your devices but problems persist, don’t worry—there are still steps you can take.

Check Your Internet Connection

Eufy devices rely on a stable Wi-Fi connection. Test your network speed using a tool like Speedtest.net. If your upload speed is below 2 Mbps, it may cause delays in video streaming or alerts.

• Move your router closer to the device.
• Use a Wi-Fi extender if the signal is weak.
• Restart your router and modem.

Update the Eufy App and Device Firmware

Outdated software can cause compatibility issues.

• Open the App Store (iOS) or Google Play Store (Android) and check for Eufy Security app updates.
• In the Eufy app, go to Devices, select a device, and check for firmware updates under settings.

Re-Pair the Device

If a camera or doorbell is still unresponsive, try removing it from the app and re-adding it:

• Go to device settings and tap Remove Device.
• Follow the setup process again as if it were new.

Contact Eufy Support

If all else fails, reach out to Eufy’s customer support. They can help diagnose hardware issues or account-related problems.

• Visit support.eufylife.com
• Use the in-app support chat
• Email support with your device model and issue details

Best Practices for Maintaining Your Eufy System

To minimize the need for frequent cache clearing and keep your Eufy devices in top shape, follow these best practices:

• Keep the app updated: Enable automatic updates to ensure you’re always using the latest version.
• Restart devices monthly: A simple reboot can prevent many issues before they start.
• Monitor storage: If you use local storage (like a HomeBase), check available space regularly.
• Use strong Wi-Fi passwords: Prevent unauthorized access that could slow down your network.
• Place devices wisely: Ensure cameras and doorbells are within range of your Wi-Fi signal.

Conclusion

Clearing the Eufy cache is a simple yet powerful way to improve the performance of your Eufy Security app and connected devices. Whether you’re using an Android phone, iPhone, or managing multiple Eufy cameras and doorbells, regular cache maintenance can prevent frustrating glitches and keep your smart home security system running smoothly.

Remember: clearing cache doesn’t delete your data—it just refreshes temporary files that may be causing slowdowns. By following the steps in this guide, you can resolve common issues like app freezing, delayed alerts, and sync problems with just a few taps.

Make cache clearing part of your routine maintenance, and don’t hesitate to reboot devices or update software when needed. With a little care, your Eufy system will continue to protect your home reliably and efficiently for years to come.