How to Disconnect Eufy Camera

This guide walks you through how to disconnect Eufy camera devices from power, Wi-Fi, and the Eufy app. Whether you’re moving, upgrading, or troubleshooting, we cover all methods for indoor and outdoor models with clear, easy steps.

Key Takeaways

• Know your model: Different Eufy cameras (indoor, outdoor, doorbell) require slightly different disconnection steps.
• Power down safely: Always unplug or remove batteries before handling the camera to avoid damage or injury.
• Remove from the Eufy app: Simply unplugging isn’t enough—delete the device from the app to fully disconnect.
• Factory reset for resale or reuse: Use the reset button or app option to wipe all data and settings.
• Check Wi-Fi and cloud settings: Ensure recordings are stopped and cloud storage is paused if needed.
• Store properly after disconnecting: Keep the camera in a dry, safe place if not reinstalling immediately.
• Troubleshoot common issues: If the camera won’t disconnect, try force-closing the app or checking network stability.

How to Disconnect Eufy Camera: A Complete Step-by-Step Guide

So, you’ve decided it’s time to disconnect your Eufy camera. Maybe you’re moving to a new home, upgrading to a newer model, or simply taking a break from home monitoring. Whatever the reason, disconnecting your Eufy camera properly ensures your data stays secure, your device remains in good condition, and you avoid any technical hiccups down the line.

In this guide, we’ll walk you through how to disconnect Eufy camera devices—whether it’s an indoor cam, outdoor security camera, or even a Eufy doorbell. We’ll cover everything from unplugging the power to removing the device from the Eufy Security app, performing a factory reset, and storing the camera safely. By the end, you’ll know exactly what to do, no matter your situation.

Let’s get started.

Why Disconnecting Your Eufy Camera Matters

Before diving into the steps, it’s important to understand why disconnecting your Eufy camera correctly matters. Simply unplugging the device might seem like enough, but there’s more to it.

First, if you’re moving or giving the camera to someone else, you need to remove it from your Eufy account to protect your privacy. The camera may still be linked to your cloud storage, motion alerts, and home automation settings. Leaving it connected could allow unauthorized access or accidental notifications.

Second, if you plan to reuse the camera later, a proper disconnection—including a factory reset—ensures no old settings or login credentials remain. This prevents setup conflicts and keeps your new configuration clean.

Finally, disconnecting safely helps preserve the camera’s hardware. For battery-powered models, removing the battery prevents leakage. For wired models, unplugging correctly avoids power surges or damage to the charging port.

In short: disconnecting your Eufy camera the right way protects your privacy, prepares the device for future use, and extends its lifespan.

Step 1: Identify Your Eufy Camera Model

Not all Eufy cameras are the same, and the disconnection process can vary slightly depending on the model. Before you begin, take a moment to identify which type of Eufy camera you have.

Common Eufy camera models include:

– Eufy Indoor Cam (wired or battery)
– Eufy Outdoor Cam (wired or solar-powered)
– Eufy SoloCam (wire-free, battery-operated)
– Eufy Video Doorbell (wired or battery)

Each has different power sources and mounting methods, which affects how you disconnect them.

For example, a battery-powered SoloCam can be turned off and removed easily, while a wired doorbell may require turning off the circuit breaker. Knowing your model helps you follow the correct steps and avoid mistakes.

To find your model:

– Check the label on the camera or its packaging.
– Open the Eufy Security app and go to Device Settings > Device Info.
– Look up the model number online if you’re unsure.

Once you know your model, you can proceed with confidence.

Step 2: Power Down the Camera

The first physical step in disconnecting your Eufy camera is to cut the power. This ensures the device is completely offline and safe to handle.

For Wired Cameras (Indoor, Outdoor, Doorbell)

If your camera is plugged into an outlet or hardwired (like a doorbell), follow these steps:

1. Unplug the power adapter from the wall outlet. If it’s a USB-powered indoor cam, unplug the USB cable from the adapter or power bank.
2. For hardwired doorbells, turn off the circuit breaker that powers the doorbell. Use a voltage tester to confirm the power is off before touching any wires.
3. Disconnect the wires from the doorbell or camera base. Label them if you plan to reinstall later.

Tip: Take a photo of the wiring setup before disconnecting. This makes reinstallation much easier.

For Battery-Powered Cameras (SoloCam, Battery Doorbell)

Battery models are easier to power down:

1. Open the battery compartment (usually on the back or bottom).
2. Remove the battery or batteries.
3. If the camera has a power switch, turn it off.

Note: Some Eufy cameras have a “sleep mode” or “off” setting in the app. While this reduces power use, it doesn’t fully disconnect the camera. Always remove the battery for complete disconnection.

For Solar-Powered Outdoor Cams

If your camera uses a solar panel:

1. Remove the battery as described above.
2. Disconnect the solar panel cable from the camera.
3. Store the solar panel separately if not using it.

Even with solar charging, the internal battery must be removed to fully power down the device.

Step 3: Remove the Camera from the Eufy App

Unplugging the camera isn’t enough—you must also remove it from the Eufy Security app. This severs the digital connection and stops cloud recordings, alerts, and remote access.

Here’s how to do it:

Step 1: Open the Eufy Security App

Launch the app on your smartphone or tablet. Make sure you’re logged into the account that owns the camera.

Step 2: Go to Device Settings

Tap on the camera you want to disconnect. This opens the live view or playback screen.

Tap the gear icon (⚙️) in the top-right corner to access Device Settings.

Step 3: Remove the Device

Scroll down and look for an option like Remove Device, Delete Device, or Unlink Device.

Tap it, then confirm when prompted.

The app will ask if you’re sure. Select Yes or Remove.

Once confirmed, the camera will disappear from your device list.

Important: This step only removes the camera from your account. It does not factory reset the device. We’ll cover that next.

Troubleshooting App Removal Issues

Sometimes, the app may not let you remove the camera. Common reasons include:

– Poor internet connection: Ensure your phone is on Wi-Fi or has strong cellular data.
– App glitch: Force-close the app and reopen it.
– Account sync issue: Log out and back into your Eufy account.

If the camera still won’t remove, try restarting your phone or updating the app from the App Store or Google Play.

Step 4: Perform a Factory Reset (Optional but Recommended)

A factory reset wipes all settings, Wi-Fi credentials, and user data from the camera. This is essential if you’re selling, giving away, or reusing the camera.

Without a reset, the next user might struggle to set it up, or your old settings could cause conflicts.

Here’s how to factory reset most Eufy cameras:

Method 1: Using the Reset Button

Most Eufy cameras have a small reset button, usually located on the back or side.

1. Locate the reset button (often marked with a dot or “RST”).
2. Use a paperclip or SIM tool to press and hold the button.
3. Hold for 5–10 seconds until the camera’s LED light flashes red or blue.
4. Release the button. The camera will reboot and return to factory settings.

Note: The exact light pattern varies by model. Check your user manual for specifics.

Method 2: Using the Eufy App

Some newer models allow resetting via the app:

1. Open the Eufy app and go to the camera’s settings.
2. Look for Device Reset or Factory Reset.
3. Tap it and confirm.

This method only works if the camera is still connected to Wi-Fi and the app. If you’ve already removed it from the app, use the physical reset button.

What a Factory Reset Does

– Clears all saved Wi-Fi networks.
– Removes your Eufy account link.
– Deletes motion zones, schedules, and alerts.
– Resets the camera name and settings to default.

After a reset, the camera will act like it’s brand new—ready for a fresh setup.

Step 5: Physically Remove the Camera from Its Mount

Now that the camera is powered off and reset, it’s time to take it down.

For Indoor Cameras

Most indoor cams sit on a shelf or mount with adhesive or screws.

– If it’s on a stand: Simply lift it off.
– If it’s wall-mounted: Unscrew the mount or peel off adhesive strips.
– Use a hairdryer to soften strong adhesives if needed.

Store the mount and screws in a labeled bag if you plan to reinstall.

For Outdoor Cameras

Outdoor models are often mounted higher and may require a ladder.

1. Ensure the camera is powered off and disconnected.
2. Use a screwdriver to remove mounting screws.
3. Gently pull the camera away from the wall.
4. Patch any holes if you’re not reinstalling.

Tip: Take photos of the mounting location before removing. This helps with future installation.

For Video Doorbells

Doorbell removal requires extra care:

1. Turn off the power at the breaker (as mentioned earlier).
2. Remove the faceplate by sliding it up or unscrewing it.
3. Disconnect the wires from the terminals.
4. Remove the mounting bracket if needed.

Label the wires (e.g., “Front,” “Transform”) to avoid confusion during reinstallation.

Step 6: Handle Cloud and Subscription Settings

If you have a Eufy Cloud subscription or local storage (like a HomeBase), you may want to manage recordings before disconnecting.

Stop Cloud Recordings

1. Open the Eufy app.
2. Go to Cloud Storage or Subscription.
3. Pause or cancel the plan if you no longer need it.
4. Download any important footage before disconnecting.

Note: Removing the camera from the app stops new recordings, but past footage may still be stored.

Clear Local Storage (HomeBase)

If you use a Eufy HomeBase:

1. Open the app and go to HomeBase Settings.
2. Select Storage Management.
3. Delete recordings or format the storage if needed.

This ensures no personal video data remains on the device.

Step 7: Store or Dispose of the Camera Safely

Once disconnected, decide what to do with your Eufy camera.

If You Plan to Reuse It

Store it properly:

– Keep it in its original box or a protective case.
– Store in a cool, dry place away from direct sunlight.
– Remove batteries if storing long-term to prevent leakage.
– Include the charger, mount, and any accessories.

Label the box with the model number and date of storage.

If You’re Selling or Giving It Away

Make sure:

– The camera is factory reset.
– All personal data is removed.
– You include the charger and mount.
– You provide the new owner with setup instructions.

Tip: Include a note with the Wi-Fi network name and password if they’re setting it up in the same location.

If You’re Disposing of It

Eufy cameras contain electronic components and should not go in regular trash.

– Check local e-waste recycling programs.
– Remove the battery and recycle it separately.
– Wipe any data if possible (though a factory reset usually suffices).

Never throw electronics in the bin—recycle responsibly.

Troubleshooting Common Disconnection Issues

Even with careful steps, you might run into problems. Here’s how to fix the most common issues.

Camera Won’t Power Off

If the camera stays on after unplugging:

– Check if it’s connected to a backup battery or solar panel.
– Remove all power sources, including internal batteries.
– Wait 30 seconds, then try again.

App Won’t Let You Remove the Device

Try these fixes:

– Ensure the camera is online in the app.
– Restart your phone and reopen the app.
– Log out and back into your Eufy account.
– Update the app to the latest version.

If all else fails, contact Eufy support with your device serial number.

Reset Button Not Working

If the reset button doesn’t respond:

– Make sure the camera has power (plug it in briefly).
– Use a different tool (paperclip, SIM ejector).
– Hold the button longer—some models require 15 seconds.
– Try the app reset method instead.

Camera Still Appears in App After Removal

This is usually a sync delay.

– Force-close the app and reopen it.
– Check on another device to confirm removal.
– Wait a few minutes—changes can take time to sync.

Wi-Fi Network Still Shows Camera

Your router may still list the camera as a connected device.

– Log into your router’s admin panel.
– Look for the camera’s MAC address and remove it.
– Restart the router to clear the list.

This doesn’t affect functionality but keeps your network clean.

Final Tips for a Smooth Disconnection

To make the process even easier, keep these tips in mind:

– Plan ahead: Disconnect during daylight and when you have time.
– Label everything: Wires, mounts, and accessories.
– Take photos: Document the setup before removing.
– Check the manual: Model-specific steps may vary.
– Contact support if stuck: Eufy’s customer service is helpful for tricky issues.

Disconnecting your Eufy camera doesn’t have to be stressful. With the right steps, it’s quick, safe, and hassle-free.

Conclusion

Disconnecting your Eufy camera is more than just unplugging a device—it’s about protecting your privacy, preparing for the future, and handling your tech responsibly. Whether you’re moving, upgrading, or just taking a break, following this guide ensures you do it right.

We’ve covered how to power down different models, remove the camera from the app, perform a factory reset, and store or dispose of it safely. We’ve also tackled common troubleshooting issues so you’re never left stuck.

Remember: how to disconnect Eufy camera properly means doing more than just pulling the plug. It means taking control of your data, your device, and your peace of mind.

Now that you know the steps, you can disconnect with confidence. And when you’re ready to set up again—or help a friend do the same—you’ll know exactly what to do.

Safe disconnecting!