How to Find Deleted Eufy Videos

Discover effective ways to recover deleted Eufy videos from cloud storage, local devices, or SD cards. This guide covers step-by-step recovery methods, troubleshooting tips, and prevention strategies to help you retrieve lost footage quickly and securely.

Key Takeaways

• Check Eufy Security App First: Deleted videos may still be in the app’s event history or cloud storage for a limited time.
• Use Local Storage Recovery Tools: If videos were saved to an SD card or HomeBase, use file recovery software to restore them.
• Enable Cloud Backup Early: Prevent future loss by subscribing to Eufy Cloud and enabling automatic video backups.
• Act Quickly After Deletion: The sooner you attempt recovery, the higher your chances of success.
• Prevent Accidental Deletes: Adjust app settings to require confirmation before deleting recordings.
• Contact Eufy Support if Needed: For critical footage, reach out to Eufy’s customer service for assistance.
• Use Trusted Recovery Software: Choose reputable tools like Recuva or Disk Drill to avoid data corruption or malware.

How to Find Deleted Eufy Videos: A Complete Recovery Guide

Losing important video footage from your Eufy security camera can be stressful—especially if it’s evidence of an incident, a cherished moment, or something you need for documentation. Whether you accidentally deleted a clip, your camera cleared old recordings, or a system glitch occurred, there’s still hope. In this comprehensive guide, we’ll walk you through how to find deleted Eufy videos using proven methods, from checking cloud storage to recovering files from local devices.

We’ll cover everything from basic app navigation to advanced data recovery techniques. You’ll learn how to maximize your chances of retrieving lost footage, prevent future deletions, and troubleshoot common issues. By the end of this guide, you’ll have a clear action plan to recover your Eufy videos—no technical expertise required.

Understanding How Eufy Stores Videos

Before diving into recovery methods, it’s important to understand how Eufy cameras store and manage video footage. This knowledge will help you know where to look and what tools to use.

Cloud Storage (Eufy Cloud)

Eufy offers optional cloud storage through its Eufy Cloud service. When enabled, motion-triggered recordings are uploaded to secure servers and stored for a set period—typically 30 to 60 days, depending on your subscription plan. These videos are accessible through the Eufy Security app and can be downloaded or shared.

One key benefit of cloud storage is that even if you delete a video from your camera or local device, it may still exist in the cloud for a short time. However, once the retention period ends or you manually delete it from the cloud, recovery becomes much harder.

Local Storage (SD Card or HomeBase)

Many Eufy cameras support local storage via microSD cards (up to 128GB or 256GB, depending on the model). Some systems, like the Eufy SoloCam or HomeBase setups, store footage directly on a central hub. These recordings are not uploaded to the cloud unless you have a cloud plan.

Local storage is great for privacy and avoiding subscription fees, but it also means you’re responsible for managing and protecting your data. If the SD card is corrupted, formatted, or the files are deleted, you’ll need to use recovery tools to retrieve them.

Event-Based Recording

Eufy cameras typically record only when motion or sound is detected. These clips are saved as short video events (usually 10–30 seconds) and stored either locally or in the cloud. Because recordings are event-based, deleted videos are often individual clips—not full-length footage—which can make recovery easier if you know when the event occurred.

Step 1: Check the Eufy Security App for Deleted Videos

The first place to look for deleted Eufy videos is within the Eufy Security app itself. Sometimes, videos aren’t permanently deleted right away—they may still be accessible in the app’s event history or trash folder.

Open the Eufy Security App

Launch the Eufy Security app on your smartphone or tablet. Make sure you’re logged into the correct account and that your camera is online.

Navigate to the Event History

Tap on your camera device, then go to the “Events” or “Recordings” tab. This section shows all motion-triggered recordings sorted by date and time.

Scroll through the list to see if the deleted video is still there. Sometimes, videos are marked as “deleted” but remain in the system for a short period before being permanently removed.

Check the Cloud Storage Section

If you have a Eufy Cloud subscription, go to the “Cloud” tab in the app. Here, you’ll see all videos stored in the cloud. Look for the missing clip by date and time.

If you find the video, tap on it to play. You can then download it to your device or share it. Even if you deleted it from your camera, it might still be in the cloud for up to 30 days.

Look for a “Trash” or “Recently Deleted” Folder

Some versions of the Eufy app include a trash or recently deleted folder where erased videos are held temporarily. While this feature isn’t available on all models, it’s worth checking.

To access it, go to the app’s settings or look for a “Trash” icon in the recordings section. If available, you can restore videos from here within a limited time window (usually 7–30 days).

Step 2: Recover Videos from Local Storage (SD Card or HomeBase)

If your Eufy camera uses a microSD card or HomeBase for local storage, deleted videos may still be recoverable using file recovery software. This method works even if you’ve formatted the card or accidentally deleted files.

Remove the SD Card from Your Camera

Power off your Eufy camera and carefully remove the microSD card. Use a SIM ejector tool or paperclip to open the card slot. Handle the card gently to avoid damage.

Insert the SD Card into Your Computer

Use a USB card reader to connect the microSD card to your computer. Make sure your computer recognizes the card and assigns it a drive letter (e.g., E: or F:).

Use Data Recovery Software

Download and install a trusted file recovery tool. Some popular and reliable options include:

• Recuva (free, Windows)
• Disk Drill (free and paid versions, Windows & Mac)
• PhotoRec (free, open-source, cross-platform)
• EaseUS Data Recovery Wizard (paid, user-friendly)

Launch the software and select the SD card as the target drive. Start a deep scan to search for deleted video files. Most Eufy cameras save videos in .MP4 or .MOV format, so look for those file types.

Preview and Recover Found Videos

Once the scan completes, the software will display a list of recoverable files. Preview the videos to confirm they’re the ones you need. Select the files and click “Recover” to save them to your computer.

Pro Tip: Save recovered files to a different drive (not the SD card) to avoid overwriting data.

Reinsert the SD Card (Optional)

If you want to continue using the SD card with your Eufy camera, reformat it using the camera’s built-in formatting tool. This ensures compatibility and prevents file system errors.

Step 3: Recover Videos from HomeBase or Local Hub

If you’re using a Eufy system with a HomeBase (like the HomeBase 2 or HomeBase E), videos may be stored on the hub’s internal storage or connected USB drive. Recovery follows a similar process to SD card recovery.

Access the HomeBase Storage

Connect the HomeBase to your computer via USB or remove the connected USB drive. Use a card reader if needed.

Scan for Deleted Files

Use the same data recovery software mentioned earlier to scan the HomeBase storage. Look for video files in common folders like “Recordings,” “Events,” or “Camera.”

Recover and Verify

Preview and recover the videos. Ensure they play correctly before relying on them for evidence or personal use.

Step 4: Contact Eufy Customer Support

If you’ve tried all the above steps and still can’t find your deleted videos, it’s time to reach out to Eufy’s customer support team. They may be able to assist with cloud recovery or provide additional troubleshooting.

Prepare Your Information

Before contacting support, gather the following details:

• Camera model and serial number
• Date and time of the missing video
• Your Eufy account email
• Proof of cloud subscription (if applicable)

Submit a Support Request

Visit the Eufy Support website and submit a ticket. Choose the appropriate category (e.g., “Data Recovery” or “Missing Recordings”) and describe your issue in detail.

Follow Up Promptly

Eufy support may take 24–48 hours to respond. Be patient but persistent. If your case involves security or legal matters, mention it—they may prioritize your request.

Step 5: Prevent Future Video Loss

Now that you’ve recovered your videos (or learned how to), it’s crucial to prevent future deletions. Here are some best practices to keep your footage safe.

Enable Cloud Backup

Subscribe to Eufy Cloud and enable automatic backups. This ensures your videos are stored off-device and protected from local failures.

Adjust Deletion Settings

In the Eufy app, go to your camera settings and look for options like “Auto-Delete Old Recordings” or “Overwrite Oldest Files.” Disable these if you want to keep videos longer.

Set Up Confirmation Prompts

Enable confirmation dialogs before deleting videos. This prevents accidental deletions.

Regularly Back Up Important Videos

Manually download and save critical footage to your computer or external drive. Create a dedicated folder for security videos.

Use High-Quality SD Cards

Invest in reliable, high-endurance microSD cards (e.g., SanDisk High Endurance or Samsung PRO Endurance). These are designed for continuous recording and last longer.

Update Firmware Regularly

Keep your Eufy camera and app updated. Firmware updates often include bug fixes and improved storage management.

Troubleshooting Common Issues

Even with the best methods, you might run into problems. Here’s how to solve the most common issues when trying to find deleted Eufy videos.

“My SD Card Isn’t Recognized by My Computer”

This could mean the card is corrupted or the file system is damaged. Try using a different card reader or computer. If that fails, use recovery software that can read raw data.

“Recovery Software Found Files, But They Won’t Play”

The video files may be partially corrupted. Try using a video repair tool like Stellar Repair for Video or Remo Repair to fix playback issues.

“I Don’t Have a Cloud Subscription”

Without cloud storage, your only options are local recovery or contacting support. Consider upgrading to a cloud plan for future protection.

“The Video Was Deleted Weeks Ago”

Older deletions are harder to recover, especially from SD cards that have been overwritten. Act quickly—recovery success drops significantly after 7–14 days.

“My Camera Keeps Deleting Videos Automatically”

Check your storage settings. If the SD card is full, the camera may overwrite old files. Expand storage or enable cloud backup to stop this.

Conclusion

Finding deleted Eufy videos is possible—but it requires quick action and the right tools. Start by checking the Eufy Security app and cloud storage, then move on to local recovery using SD cards or HomeBase. If those methods fail, contact Eufy support for assistance.

Remember, prevention is the best strategy. Enable cloud backups, adjust deletion settings, and regularly save important footage. By following the steps in this guide, you’ll not only recover lost videos but also protect your future recordings.

Don’t let a deleted clip cost you peace of mind. With these proven methods, you can take control of your Eufy footage and ensure it’s always within reach when you need it most.