How to Reset the Eufy Camera

Resetting your Eufy camera can solve connection issues, improve performance, or prepare the device for a new setup. This guide walks you through every reset method—soft, hard, and factory—with clear steps and expert tips to ensure success.

Key Takeaways

Know when to reset: Reset your Eufy camera if it’s unresponsive, won’t connect to Wi-Fi, or you’re giving it away.
Soft reset vs. hard reset: A soft reset restarts the camera; a hard reset restores factory settings and erases all data.
Use the reset button: Most Eufy cameras have a physical reset button—press and hold it for 5–10 seconds.
Check the Eufy app: Some models allow resetting directly from the app under device settings.
Reconnect after reset: After a reset, you’ll need to re-add the camera to your Eufy Security app and Wi-Fi network.
Keep firmware updated: Regular updates prevent issues that may require a reset.
Troubleshoot first: Try restarting or power-cycling before resetting to avoid unnecessary steps.

How to Reset the Eufy Camera: A Complete Step-by-Step Guide

If your Eufy camera is acting up—freezing, not connecting to Wi-Fi, or showing a black screen—you’re not alone. Many users face these issues, and often, the simplest fix is to reset the camera. Whether you’re troubleshooting a glitch or preparing to sell or gift your device, knowing how to reset the Eufy camera properly can save you time and frustration.

In this guide, you’ll learn everything you need to know about resetting your Eufy camera. We’ll cover the different types of resets, step-by-step instructions for various models, and tips to avoid common pitfalls. By the end, you’ll be able to confidently reset your Eufy camera and get it back up and running smoothly.

Let’s dive in.

Why Reset Your Eufy Camera?

Visual guide about How to Reset the Eufy Camera

Image source: i.ytimg.com

Before we get into the how, let’s talk about the why. Resetting your Eufy camera isn’t something you should do lightly—it wipes settings and disconnects the device from your account. But there are several valid reasons to do it:

Connectivity issues: If your camera won’t connect to Wi-Fi or keeps dropping the signal, a reset can refresh the connection.
Performance problems: Lag, freezing, or delayed alerts may improve after a reset.
Preparing for resale or transfer: Always reset before giving your camera to someone else to protect your privacy.
App sync errors: If the Eufy Security app can’t detect the camera, a reset may re-establish the link.
Firmware update failures: Sometimes updates get stuck—resetting can clear the way for a fresh install.

Resetting is like giving your camera a fresh start. It clears temporary glitches and restores default settings, often solving problems that seem complicated.

Types of Eufy Camera Resets

Not all resets are the same. Eufy cameras support different types of resets, each with a specific purpose. Understanding the difference will help you choose the right one.

Soft Reset (Restart)

A soft reset is the simplest form—it’s like turning your camera off and on again. This doesn’t erase any settings or data. It’s ideal for minor issues like a frozen screen or temporary lag.

How to do it:

Unplug the camera from power.
Wait 10–15 seconds.
Plug it back in.

The camera will restart and reconnect to your network. This takes about 1–2 minutes. Try this first before moving to a hard reset.

Hard Reset (Factory Reset)

A hard reset restores the camera to its original factory settings. It erases all saved data, including Wi-Fi credentials, motion zones, and linked accounts. Use this when troubleshooting fails or before transferring ownership.

This is the most common reset method and works on nearly all Eufy camera models.

App-Based Reset

Some newer Eufy cameras allow you to reset directly from the Eufy Security app. This is convenient if the camera is still connected and responsive.

We’ll cover all these methods in detail below.

How to Reset the Eufy Camera Using the Reset Button

The most reliable way to reset your Eufy camera is by using the physical reset button. This method works for almost all models, including the Eufy SoloCam, Indoor Cam, Outdoor Cam, and Floodlight Cam.

Step 1: Locate the Reset Button

The reset button is usually a small, recessed button on the camera’s body. You’ll need a paperclip, SIM tool, or similar pointed object to press it.

Common locations include:

On the bottom or side of the camera housing.
Near the microSD card slot (if applicable).
Under a rubber flap (on weatherproof models).

For example:

Eufy SoloCam S40: Reset button is on the bottom, near the charging port.
Eufy Indoor Cam 2K: Button is on the back, next to the power input.
Eufy Outdoor Cam 2K: Located under a small rubber cover on the side.

If you’re unsure, check your camera’s user manual or the Eufy support website for your specific model.

Step 2: Power On the Camera

Make sure the camera is powered on before resetting. If it’s battery-powered (like the SoloCam), ensure it has sufficient charge. For wired models, plug it into a power source.

A powered camera ensures the reset process completes properly.

Step 3: Press and Hold the Reset Button

Using a paperclip or SIM tool, press and hold the reset button.

Hold for 5 to 10 seconds.
You’ll usually see the camera’s LED light flash or change color (e.g., from solid blue to blinking red).
Release the button when the light changes or you hear a beep (on some models).

Pro Tip: Don’t release too early. If you let go after just 2–3 seconds, the camera may only restart instead of resetting.

Step 4: Wait for the Reset to Complete

After releasing the button, the camera will restart. This can take 1–3 minutes. The LED will typically blink rapidly during this process.

Once complete, the camera will be in setup mode—ready to be re-added to your Eufy Security app.

Step 5: Reconnect the Camera

Now that the camera is reset, you’ll need to set it up again.

Open the Eufy Security app on your phone.
Tap the “+” icon to add a new device.
Select your camera model.
Follow the on-screen instructions to connect to Wi-Fi and complete setup.

You’ll need to reconfigure settings like motion detection zones, alerts, and recording schedules.

How to Reset the Eufy Camera Using the App

If your camera is still connected to the app and responsive, you can reset it without touching the device. This method is available on most Eufy cameras running recent firmware.

Step 1: Open the Eufy Security App

Launch the app on your smartphone or tablet. Make sure you’re logged into the correct account.

Step 2: Select Your Camera

Tap on the camera you want to reset from the home screen.

Step 3: Go to Device Settings

Tap the gear icon (⚙️) or “Settings” in the top-right corner.

Step 4: Find the Reset Option

Scroll down to find an option like:

“Reset to Factory Settings”
“Remove Device”
“Delete Device”

Tap it. You may be asked to confirm.

Note: Some models may require you to remove the device first, which effectively resets it.

Step 5: Confirm the Reset

Tap “Confirm” or “Reset” when prompted. The app will send a reset command to the camera.

The camera will restart and return to factory settings. You’ll need to re-add it to the app afterward.

Tip: This method won’t work if the camera is offline or unresponsive. In that case, use the physical reset button.

Resetting Specific Eufy Camera Models

Different Eufy cameras have slight variations in the reset process. Here’s how to reset some popular models.

Eufy SoloCam (S220, S40, E20, etc.)

SoloCams are battery-powered and wire-free, so the reset process is a bit different.

Press and hold the power button (not the reset button) for 10 seconds.
The LED will flash red, then blue.
Release when it starts blinking blue rapidly.
The camera will reset and enter pairing mode.

After reset, use the app to reconnect.

Eufy Indoor Cam 2K / Pan & Tilt

Locate the reset button on the back.
Press and hold for 5–8 seconds until the LED blinks red.
Release and wait for the camera to restart.

Eufy Outdoor Cam 2K / 2 Pro

Find the reset button under the rubber flap on the side.
Press and hold for 10 seconds.
LED will flash red, then blue.
Release and wait for reboot.

Eufy Floodlight Cam 2 Pro

Turn off power at the breaker for safety.
Press and hold the reset button (near the camera lens) for 10 seconds.
Restore power.
The camera will reset and flash blue.

Always refer to your model’s manual for exact instructions.

What to Do After Resetting Your Eufy Camera

Resetting is only half the job. Once your camera is reset, you’ll need to set it up again.

Reconnect to Wi-Fi

During setup, the app will guide you to connect the camera to your Wi-Fi network. Make sure you’re near the camera and your phone is on the same network.

Tip: Use a strong 2.4GHz Wi-Fi signal. Most Eufy cameras don’t support 5GHz.

Reconfigure Settings

After reconnecting, go through your preferred settings:

Motion detection sensitivity
Activity zones
Recording schedules
Alert preferences
Night vision mode

This ensures your camera works exactly how you want it.

Update Firmware

After setup, check for firmware updates in the app:

Go to Device Settings > Firmware Update.
Install any available updates.

Updates fix bugs and improve performance—don’t skip this step.

Test the Camera

Walk in front of the camera to test motion detection. Check the live view and playback to ensure everything works.

If issues persist, try repositioning the camera or improving Wi-Fi coverage.

Troubleshooting Common Reset Issues

Sometimes, resetting doesn’t go as planned. Here’s how to fix common problems.

Camera Won’t Reset

If pressing the reset button does nothing:

Make sure the camera is powered on.
Try a different paperclip or tool—some buttons are stiff.
Hold the button longer—up to 15 seconds on some models.
Try a soft reset first (power cycle), then attempt the hard reset.

Camera Resets But Won’t Reconnect

If the camera resets but won’t appear in the app:

Ensure your phone is on the same Wi-Fi network.
Restart your router and phone.
Move closer to the camera during setup.
Try resetting the camera again.

LED Light Not Responding

If the LED doesn’t change when you press reset:

The camera may be faulty.
Try a different power source.
Contact Eufy support for warranty assistance.

App Says “Device Not Found”

After reset, the app may not detect the camera:

Make sure the camera is in pairing mode (LED blinking blue).
Close and reopen the app.
Try adding the device manually by scanning the QR code on the camera.

Preventing the Need for Future Resets

While resets are helpful, it’s better to avoid them when possible. Here’s how to keep your Eufy camera running smoothly.

Keep Firmware Updated

Enable automatic updates in the app:

Go to Settings > Auto Update.
Turn on “Auto Update Firmware.”

This ensures your camera gets the latest fixes and features.

Ensure Strong Wi-Fi Signal

Weak Wi-Fi is a common cause of camera issues. Use a Wi-Fi extender if needed, or place the camera closer to your router.

Clean the Camera Lens

Dirt or condensation on the lens can affect image quality and motion detection. Wipe it gently with a microfiber cloth.

Check Power Supply

For wired cameras, use the original power adapter. For battery models, charge regularly and avoid extreme temperatures.

Monitor Storage

If using local storage (microSD), format the card every few months to prevent corruption.

When to Contact Eufy Support

If you’ve tried resetting and troubleshooting but the camera still doesn’t work, it may be a hardware issue. Contact Eufy support if:

The camera won’t power on.
The reset button is unresponsive.
You see error codes you can’t resolve.
The camera is under warranty and malfunctioning.

Visit Eufy Support for live chat, email, or phone assistance.

Final Thoughts

Resetting your Eufy camera is a simple but powerful troubleshooting tool. Whether you’re fixing a glitch or preparing to pass on your device, knowing how to reset the Eufy camera properly can save you hours of frustration.

Start with a soft reset—unplug and restart. If that doesn’t work, use the physical reset button or the app method. After resetting, reconnect the camera, update the firmware, and reconfigure your settings.

With this guide, you’re equipped to handle any reset situation confidently. Your Eufy camera will be back to peak performance in no time.