How to Retrieve Eufy Deleted Videos

If you’ve accidentally deleted important footage from your Eufy security camera, don’t panic—there are several ways to recover it. This guide walks you through retrieving Eufy deleted videos using the app, local storage, cloud backups, and third-party tools. With the right steps, you can restore lost recordings and prevent future data loss.

Key Takeaways

• Check the Eufy app first: Deleted videos may still be in the app’s event history or trash folder for a short time.
• Use local storage recovery: If your camera records to a microSD card, you can recover deleted files using data recovery software.
• Cloud storage offers backup protection: Eufy Cloud subscribers can restore deleted videos from their cloud history, depending on the plan.
• Act quickly: The sooner you attempt recovery, the higher your chances of success—deleted files can be overwritten.
• Prevent future loss: Enable continuous recording, regular backups, and cloud storage to safeguard your footage.
• Third-party tools can help: Reliable data recovery software like Recuva or Disk Drill can retrieve lost videos from SD cards.
• Contact Eufy support: If all else fails, reach out to Eufy’s customer service for assistance with your specific model and issue.

How to Retrieve Eufy Deleted Videos: A Complete Step-by-Step Guide

Losing important security footage from your Eufy camera can be stressful—especially if it captured a break-in, accident, or other critical event. Whether you accidentally deleted a video or your camera automatically cleared old recordings, there’s still hope. In this comprehensive guide, we’ll show you how to retrieve Eufy deleted videos using multiple proven methods. From checking the app’s trash folder to using data recovery software on your microSD card, we’ll cover every option to help you restore your lost footage.

We’ll walk you through each step in simple, easy-to-follow instructions. You don’t need to be a tech expert—just follow along, and you’ll learn how to recover your videos safely and effectively. Plus, we’ll share tips to prevent future data loss and answer common questions about Eufy video storage. Let’s get started!

Understanding How Eufy Stores Videos

Before diving into recovery methods, it’s important to understand how Eufy cameras store your videos. This knowledge will help you choose the right recovery approach based on your setup.

Local Storage (microSD Card)

Many Eufy cameras, such as the EufyCam 2 and Indoor Cam models, record directly to a microSD card inserted into the device. This is called local storage. Videos are saved in a loop—when the card is full, the oldest recordings are automatically overwritten. This means deleted videos may still exist on the card until new data replaces them.

Cloud Storage (Eufy Cloud)

Eufy also offers cloud storage through its Eufy Security app. With a paid subscription (like the Basic or Premium plan), your videos are uploaded to secure cloud servers. Cloud storage keeps a history of your recordings, even if they’re deleted from the app or local device. However, retention periods vary—Basic plans may store videos for 30 days, while Premium plans offer longer storage.

Event-Based vs. Continuous Recording

Eufy cameras typically use event-based recording, meaning they only record when motion or sound is detected. Some models support continuous recording, which captures footage 24/7. If you’re using event-based recording, deleted videos might be harder to recover if no backup exists. Continuous recording increases the chance of having a recent copy.

Automatic Deletion and Overwriting

Eufy systems are designed to manage storage efficiently. When your microSD card is full, the system deletes the oldest files to make room for new ones. Similarly, cloud storage may auto-delete videos after the retention period. This is why acting quickly is crucial when trying to retrieve Eufy deleted videos.

Method 1: Check the Eufy App for Recently Deleted Videos

The first place to look for deleted videos is within the Eufy Security app itself. The app may keep recently deleted recordings in a temporary folder or event history.

Step 1: Open the Eufy Security App

Launch the Eufy Security app on your smartphone or tablet. Make sure you’re logged into the correct account associated with your camera.

Step 2: Go to the Event History

Tap on the camera that recorded the missing video. Then, navigate to the Event History or Playback section. This shows a timeline of all recorded events.

Step 3: Look for the Deleted Video

Scroll through the timeline to find the date and time of the deleted video. If the video was recently deleted, it might still appear here but marked as “deleted” or grayed out. Some users report that videos remain visible for a short period after deletion.

Step 4: Restore from Trash (If Available)

While Eufy doesn’t have a traditional “trash” folder like a computer, some users have found that deleted videos reappear after restarting the app or refreshing the timeline. Try closing and reopening the app, or pull down to refresh the event list.

Step 5: Check for Cloud Backups

If you have a cloud subscription, tap on the event and look for a cloud icon or “Cloud” label. This indicates the video was uploaded and may still be recoverable from the cloud, even if it’s gone from local storage.

Tip: If the video doesn’t appear in the app, it may have been permanently deleted or overwritten. Move on to the next method.

Method 2: Recover Deleted Videos from microSD Card

If your Eufy camera uses a microSD card for local storage, you can often recover deleted videos using data recovery software. This method works because deleted files aren’t immediately erased—they’re just marked as available space.

Step 1: Remove the microSD Card

Power off your Eufy camera and carefully remove the microSD card. Use the included tool or a small paperclip to eject the card tray.

Step 2: Insert the Card into Your Computer

Use a microSD card reader to connect the card to your computer. Most laptops and desktops have SD card slots, or you can use a USB card reader.

Step 3: Download Data Recovery Software

Choose a reliable data recovery tool. Some popular and trusted options include:

• Recuva (Free, Windows)
• Disk Drill (Free trial, Windows & Mac)
• PhotoRec (Free, cross-platform)
• EaseUS Data Recovery Wizard (Paid, with free version)

Download and install the software on your computer. Avoid installing it on the same drive where you’re recovering data to prevent overwriting.

Step 4: Scan the microSD Card

Open the recovery software and select the microSD card as the target drive. Choose a deep scan or full scan option for the best results. This process may take 10–30 minutes, depending on the card size.

Step 5: Preview and Recover Videos

Once the scan completes, the software will display a list of recoverable files. Look for video files with extensions like .mp4, .mov, or .avi. Use the preview feature (if available) to confirm the correct video.

Step 6: Save the Recovered Files

Select the videos you want to recover and save them to a different location—such as your computer’s hard drive or an external USB drive. Never save recovered files back to the microSD card, as this could overwrite other deleted data.

Tip: Name the recovered files clearly (e.g., “FrontDoor_2024-04-05.mp4”) so you can easily identify them later.

Method 3: Restore from Eufy Cloud Storage

If you’re subscribed to Eufy Cloud, your deleted videos may still be stored in the cloud—even if they’re gone from your camera or app. This is one of the most reliable ways to retrieve Eufy deleted videos.

Step 1: Log into Your Eufy Account

Open the Eufy Security app or visit the Eufy web portal and log in with your credentials.

Step 2: Navigate to Cloud History

Go to the camera that recorded the missing video. Look for a Cloud or Cloud History tab. This section shows all videos uploaded to the cloud, including those deleted from local storage.

Step 3: Find the Deleted Video

Use the calendar or timeline to locate the date and time of the deleted recording. Cloud storage typically retains videos for 30 to 60 days, depending on your plan.

Step 4: Download or Restore the Video

Tap on the video to preview it. If it’s available, you’ll see options to download or share the file. Download it to your device for safekeeping.

Step 5: Check Subscription Status

If you don’t see the video in cloud history, confirm that your subscription is active. Expired plans may not retain old footage. Consider upgrading to a longer retention plan if you frequently need to access past recordings.

Tip: Enable auto-upload to cloud in your camera settings to ensure future videos are backed up automatically.

Method 4: Use Third-Party Cloud Backup Services

Some users integrate Eufy cameras with third-party cloud services like Google Drive, Dropbox, or IFTTT (If This Then That). If you’ve set up such automations, your deleted videos might be stored elsewhere.

Step 1: Check Connected Apps

Open the Eufy Security app and go to Settings > Connected Services. See if you’ve linked your camera to any cloud storage platforms.

Step 2: Log into Your Cloud Account

Visit the website or app of the connected service (e.g., Google Drive). Search for folders named “Eufy,” “Security,” or “Camera.”

Step 3: Search for Video Files

Look for video files with timestamps matching your deleted footage. Download any matches to your device.

Step 4: Set Up Future Backups

If you don’t already have this feature enabled, consider using IFTTT to automatically save Eufy recordings to your preferred cloud storage. This adds an extra layer of protection.

Note: Third-party backups depend on your setup and may not capture all events. They’re best used as a supplement to Eufy Cloud or local storage.

Method 5: Contact Eufy Customer Support

If none of the above methods work, it’s time to reach out to Eufy’s customer support team. They may be able to help retrieve Eufy deleted videos—especially if the issue is related to a software glitch or account problem.

Step 1: Gather Information

Before contacting support, collect the following details:

• Camera model and serial number
• Date and time of the deleted video
• Your Eufy account email
• Subscription plan (if any)
• Screenshots of the missing video (if available)

Step 2: Submit a Support Request

Visit the Eufy Support Page and click “Contact Us.” Choose the appropriate category (e.g., “Video Playback” or “Data Loss”) and fill out the form.

Step 3: Use Live Chat or Email

Eufy offers live chat and email support. Live chat is faster for urgent issues. Be polite and provide all requested information to speed up the process.

Step 4: Follow Up

If you don’t hear back within 24–48 hours, send a follow-up message. Include your ticket number if available.

Tip: While Eufy can’t recover overwritten data, they may help troubleshoot app issues or restore access to cloud backups.

Troubleshooting Common Issues

Even with the right steps, you might run into problems. Here’s how to handle common challenges when trying to retrieve Eufy deleted videos.

Issue: microSD Card Not Recognized by Computer

If your computer doesn’t detect the microSD card, try:

• Using a different card reader
• Testing the card on another device
• Checking for physical damage
• Formatting the card (only if you’ve already attempted recovery)

Issue: Recovery Software Finds No Videos

This could mean the files were overwritten. Try a different recovery tool or perform a deeper scan. Also, ensure the card wasn’t formatted after deletion.

Issue: Cloud Video Not Available

If the video isn’t in cloud history, it may have exceeded the retention period. Check your subscription details and consider upgrading for longer storage.

Issue: App Crashes or Freezes

Restart the app and your device. Update the Eufy Security app to the latest version. If problems persist, reinstall the app.

Issue: Corrupted Video Files

Sometimes recovered videos are damaged. Try playing them with VLC Media Player, which handles corrupted files better than standard players. You can also use video repair tools like Stellar Repair for Video.

How to Prevent Future Video Loss

Now that you’ve learned how to retrieve Eufy deleted videos, let’s talk about prevention. Here are best practices to keep your footage safe.

Enable Cloud Storage

Subscribe to Eufy Cloud for automatic backups. Even if local files are deleted, cloud copies remain accessible.

Use a High-Capacity microSD Card

A larger card (e.g., 128GB or 256GB) holds more footage before overwriting begins. Choose a high-endurance card designed for continuous recording.

Set Up Regular Backups

Manually download important videos to your computer or external drive. Create a monthly backup routine.

Enable Continuous Recording

If your camera supports it, switch from event-based to continuous recording. This ensures no gaps in footage.

Update Firmware Regularly

Keep your camera’s firmware up to date to avoid bugs that could cause data loss.

Monitor Storage Levels

Check your microSD card and cloud storage usage weekly. Delete unnecessary files to free up space.

Conclusion

Losing a video from your Eufy camera doesn’t have to be the end of the story. With the methods outlined in this guide, you now know how to retrieve Eufy deleted videos using the app, microSD card recovery, cloud storage, and customer support. The key is to act quickly—before files are overwritten or permanently deleted.

Start by checking the Eufy app and cloud history, then move on to data recovery software if needed. And don’t forget to take preventive steps to protect your footage in the future. By combining local and cloud storage, regular backups, and smart settings, you can ensure your security videos are always within reach.

Whether you’re recovering footage of a package theft, a wildlife visitor, or a family moment, this guide gives you the tools to get it back. Stay proactive, stay protected, and never let a deleted video catch you off guard again.