How to See Deleted Videos on Eufy

If you’ve accidentally deleted a video from your Eufy security camera, don’t panic—there are still ways to recover it. This guide walks you through checking cloud storage, local recordings, and using Eufy’s app features to retrieve deleted footage.

Key Takeaways

• Deleted videos may still be in the cloud: Eufy often retains recordings for a set period even after deletion, depending on your subscription plan.
• Local storage can save the day: If you use a HomeBase or microSD card, deleted videos might still be recoverable from local backups.
• Act quickly: The sooner you attempt recovery, the higher your chances of success—deleted files can be overwritten over time.
• Use the Eufy Security app: Navigate to event history or playback modes to find recently deleted clips.
• Enable auto-backup features: Prevent future loss by turning on continuous recording and cloud sync options.
• Contact Eufy support: If self-recovery fails, customer service may assist with advanced recovery options.
• Third-party tools are risky: Avoid unverified software claiming to recover Eufy videos—it could compromise your data or device security.

How to See Deleted Videos on Eufy: A Complete Step-by-Step Guide

Losing a video from your Eufy security camera can be stressful—especially if it captured something important like a break-in, a pet’s funny moment, or a family event. The good news? Just because a video is deleted doesn’t always mean it’s gone forever. With the right approach, you may still be able to recover it.

In this comprehensive guide, we’ll walk you through every possible method to see deleted videos on Eufy, from checking cloud storage and local backups to using built-in app features and troubleshooting common issues. Whether you’re using a Eufy SoloCam, Indoor Cam, or a full HomeBase system, these steps apply across most Eufy models.

By the end of this guide, you’ll know exactly what to do if you accidentally delete a video—and how to prevent future losses. Let’s get started.

Understanding How Eufy Stores Videos

Before diving into recovery methods, it’s important to understand how Eufy handles video storage. This knowledge will help you determine where to look for deleted footage.

Eufy cameras store videos in two primary ways:

• Cloud Storage: If you have a Eufy Security Cloud subscription (like CloudStor or CloudStor Pro), your videos are uploaded and saved online. Even if you delete a clip from the app, it may remain in the cloud for a limited time.
• Local Storage: Many Eufy systems use a HomeBase hub or microSD cards to store recordings locally. These devices keep footage on physical hardware, which can be a lifesaver if cloud access is lost.

Additionally, Eufy uses motion detection to trigger recordings. This means not every second is saved—only events that meet certain sensitivity thresholds. However, once recorded, these clips are stored until manually deleted or automatically overwritten (depending on settings).

Knowing where your videos are stored is the first step to recovering them. Let’s explore your options.

Method 1: Check Eufy Cloud Storage for Deleted Videos

If you’re subscribed to Eufy’s cloud service, there’s a strong chance your deleted videos are still accessible—at least temporarily.

Step 1: Open the Eufy Security App

Launch the Eufy Security app on your smartphone or tablet. Make sure you’re logged into the same account used to set up your camera.

Step 2: Go to the Device Tab

Tap the Device tab at the bottom of the screen. This will show all your connected Eufy cameras and hubs.

Step 3: Select Your Camera

Choose the camera from which the video was deleted. Tap on its name or image to open the live view.

Step 4: Access Event History

Look for the Event or Playback button—usually located below the live feed. Tap it to view a timeline of recorded events.

Here, you’ll see a calendar-style interface with colored dots indicating motion events. Scroll through the dates to find the time when the deleted video was recorded.

Step 5: Look for Recently Deleted Clips

Even if you deleted a video, Eufy’s cloud system often keeps it in a “soft delete” state for a short period—typically 24 to 72 hours, depending on your plan.

Try playing events from the day the video was deleted. If the clip appears but shows a “deleted” icon or grayed-out thumbnail, it may still be recoverable.

Step 6: Use the Search or Filter Feature

Some Eufy app versions allow you to filter events by type (e.g., person detected, pet, vehicle). Use these filters to narrow down your search and locate the missing video faster.

Step 7: Contact Eufy Support for Cloud Recovery

If you can’t find the video in the app, but believe it was recently deleted, reach out to Eufy customer support. Provide them with:

• The camera model
• Date and time of the recording
• Your cloud subscription details

They may be able to retrieve the video from backend servers—especially if it was deleted within the last few days.

Pro Tip: Enable “Auto-Delete After” settings in your cloud plan to control how long videos are retained. This helps manage storage and increases the chance of recovery if needed.

Method 2: Recover Deleted Videos from Local Storage (HomeBase or microSD)

If you’re using a Eufy system with local storage—like a HomeBase 2 or HomeBase 3, or a camera with a microSD card—your deleted videos might still be on the device.

Step 1: Check Your HomeBase or microSD Card

First, confirm that your camera is set to record locally. Go to the Eufy app, select your camera, and navigate to Settings > Storage. Ensure that “Local Recording” is enabled.

Step 2: Access Playback Mode

In the Eufy app, go to the camera’s live view and tap the Playback button. This will show recordings stored on your HomeBase or microSD card.

Use the timeline to scroll through past events. Even if a video was deleted from the app, it might still exist on the local device until overwritten.

Step 3: Look for Hidden or Archived Files

Sometimes, deleted videos aren’t immediately removed from local storage. They may be marked as hidden or moved to a temporary folder.

Try playing events from the same time period. If the video plays, save it immediately to your phone or cloud to prevent permanent loss.

Step 4: Remove and Inspect the microSD Card (If Applicable)

If your camera uses a microSD card, you can physically remove it and connect it to a computer for deeper inspection.

• Power off the camera.
• Eject the microSD card using the tool provided.
• Insert it into a card reader and connect to your PC or Mac.

Once connected, open the card’s file system. Look for folders named “Record,” “Event,” or “Video.” Deleted files may still be present but not visible in the app.

Important: Do not format the card or write new data. This could overwrite deleted files and make recovery impossible.

Step 5: Use File Recovery Software (Advanced)

If you’re comfortable with technical tools, you can use file recovery software like Recuva (Windows) or Disk Drill (Mac) to scan the microSD card for deleted video files.

These programs search for residual data that hasn’t been overwritten. Look for files with extensions like .mp4 or .mov.

Warning: Only use trusted, reputable software. Free or unknown tools may contain malware or damage your data further.

Step 6: Reinsert and Test

After recovery, safely eject the microSD card and reinsert it into your Eufy camera. Power it back on and check if the recovered video appears in the app.

If not, you can manually transfer the file to your phone or cloud storage for safekeeping.

Method 3: Use Eufy App Features to Find Lost Footage

The Eufy Security app has several built-in features that can help you locate deleted or missing videos—even if they’re not immediately obvious.

Step 1: Enable “All-Day Recording” (If Available)

Some Eufy models support continuous recording when connected to power. If enabled, this feature records 24/7, increasing the chance that a deleted clip is still stored somewhere.

Go to Settings > Recording Schedule and turn on “All-Day Recording” if your camera supports it.

Step 2: Check “Smart Detection” Logs

Eufy’s AI-powered detection (like person, pet, or vehicle recognition) logs every event. Even if a video was deleted, the log entry may remain.

In the app, go to Event and look for entries with timestamps matching your missing video. Tap on them to see if the clip is still playable.

Step 3: Use the “Timeline” View

The timeline view in the Eufy app shows a visual history of all recordings. Scroll through it to find gaps or anomalies.

If you notice a missing segment where a video should be, it may have been deleted—but the surrounding clips could help you estimate the time and re-search.

Step 4: Sync with Multiple Devices

If you’ve shared your Eufy account with family members, check if someone else saved or downloaded the video before it was deleted.

You can also log in from another device (like a tablet or secondary phone) to see if the footage appears there.

Step 5: Check Notification History

Even if the video is gone, Eufy sends push notifications when motion is detected. Check your phone’s notification history for alerts from the time of the missing video.

These notifications often include timestamps and event types, which can help you narrow down your search.

Method 4: Prevent Future Video Loss

The best way to deal with deleted videos is to avoid losing them in the first place. Here’s how to protect your footage going forward.

Step 1: Enable Cloud Backup

Subscribe to Eufy CloudStor or CloudStor Pro to automatically back up all recordings. This ensures that even if local files are deleted, your videos are safe online.

Step 2: Use Dual Storage (Cloud + Local)

For maximum protection, enable both cloud and local recording. That way, if one fails, the other still has your footage.

Step 3: Set Longer Retention Periods

In your cloud settings, increase the “Auto-Delete After” period to 30 days or more. This gives you more time to recover deleted videos.

Step 4: Download Important Clips

Manually save critical videos to your phone or computer. In the Eufy app, tap the download icon on any clip to save it locally.

Step 5: Regularly Review and Organize

Set a monthly reminder to review your recordings and back up important ones. This habit reduces the risk of accidental deletion.

Troubleshooting Common Issues

Even with the best methods, you might run into problems. Here’s how to solve the most common issues when trying to see deleted videos on Eufy.

Issue 1: Video Doesn’t Appear in Cloud or Local Storage

Solution: Double-check your subscription status. Free cloud plans have shorter retention periods. Upgrade if needed. Also, verify that motion detection was triggered—cameras won’t record if no activity is detected.

Issue 2: microSD Card Not Recognized

Solution: Reformat the card using the Eufy app (Settings > Storage > Format). Use only Eufy-recommended cards (like SanDisk High Endurance). Avoid cheap or counterfeit cards.

Issue 3: App Crashes When Accessing Playback

Solution: Update the Eufy Security app to the latest version. Clear the app cache or reinstall it. Restart your phone and camera.

Issue 4: HomeBase Not Syncing

Solution: Power cycle the HomeBase by unplugging it for 30 seconds. Ensure it’s connected to the same Wi-Fi network as your phone. Re-pair the camera if necessary.

Issue 5: Deleted Video Was Overwritten

Solution: Unfortunately, if local storage is full and new recordings have overwritten the deleted file, recovery may not be possible. This is why acting quickly is essential.

When to Contact Eufy Support

If you’ve tried all the above steps and still can’t recover your deleted video, it’s time to reach out to Eufy’s customer support.

How to Contact Eufy

• Live Chat: Available in the Eufy app under Help & Support.
• Email: support@eufylife.com
• Phone: Check the Eufy website for regional support numbers.

What to Provide

When contacting support, include:

• Your camera model and serial number
• Date and time of the missing video
• Your cloud subscription details
• Screenshots of the app showing the issue

Support agents may be able to access server logs or perform backend recovery—especially for recent deletions.

Final Thoughts

Losing a video from your Eufy camera is frustrating, but it’s not always the end of the road. By understanding how Eufy stores footage and acting quickly, you can often recover deleted videos from cloud storage, local devices, or app features.

Remember: time is critical. The sooner you start the recovery process, the better your chances. And to avoid future stress, take proactive steps like enabling cloud backup, using dual storage, and regularly saving important clips.

With the methods in this guide, you’re now equipped to handle accidental deletions like a pro. Stay safe, stay secure, and keep your memories protected.