If you have a Eufy security camera, you want it to work well. But sometimes, it may not record events. This can be frustrating. In this article, we will look at why this might happen. We will also share how to fix it. Let’s dive in!
Common Reasons for Recording Issues
There are many reasons why your Eufy security camera might not record events. Here are some common problems:
- Low Battery: If the camera battery is low, it may not record.
- Storage Full: The storage may be full. This means it can’t save new videos.
- Internet Connection: A weak internet connection can stop recordings.
- Settings Issues: Sometimes, the settings may not be correct.
- Firmware Updates: The camera may need a software update.
Checking the Battery
The first thing to check is the battery. If your camera is battery-powered, it needs enough charge. Here’s how to check the battery:
- Open the Eufy Security app.
- Look for the camera in the list.
- Check the battery level.
If the battery is low, charge it. Once it is charged, check if the recording works again.
Checking Storage Space
Next, check the storage space. If the storage is full, your camera cannot save new videos. To check storage:
- Open the Eufy Security app.
- Go to the settings for your camera.
- Look for storage options.
If the storage is full, you can delete old videos. This will free up space for new recordings.
Checking Internet Connection
A good internet connection is important. If your camera is not connected to Wi-Fi, it cannot record. To check your connection:
- Make sure your Wi-Fi is working.
- Check if other devices can connect.
- Move your camera closer to the router if needed.
If the connection is weak, you might need a Wi-Fi extender. This will help your camera connect better.
Checking Camera Settings
Sometimes, the camera settings may stop recordings. To check settings:
- Open the Eufy Security app.
- Select your camera.
- Go to the settings menu.
Make sure the following settings are correct:
- Event Recording: This should be turned on.
- Detection Zones: Make sure they are set correctly.
- Sensitivity: Adjust the motion sensitivity if needed.
Updating Firmware
Firmware updates are important. They can fix bugs and improve performance. To check for updates:
- Open the Eufy Security app.
- Select your camera.
- Look for a firmware update option.
If an update is available, follow the steps to install it. After updating, check if your camera records events.
Credit: community.eufy.com
Resetting Your Camera
If none of the above steps work, you might need to reset your camera. This can help fix many issues. Here’s how to reset:
- Find the reset button on your camera.
- Press and hold the button for about 10 seconds.
- Wait for the camera to reboot.
After resetting, set up the camera again in the app. Check if it records events now.
Credit: support.eufy.com
Contacting Customer Support
If your Eufy camera still does not record, contact customer support. They can help you find the problem. You can usually reach them through the Eufy website or app.
Preventing Future Issues
Here are some tips to help prevent future recording issues:
- Regularly check battery levels.
- Keep an eye on storage space.
- Ensure a strong internet connection.
- Update the firmware often.
Frequently Asked Questions
Why Is My Eufy Camera Not Recording?
Your Eufy camera may not record due to power issues, poor Wi-Fi, or incorrect settings.
What Causes Eufy Security To Stop Recording Events?
Common causes include low battery, storage problems, or firmware issues.
How Can I Fix Eufy Not Recording Events?
Check your settings, ensure the camera is connected, and update the firmware.
Is My Eufy Camera Offline?
An offline camera won’t record. Check your Wi-Fi connection and power supply.
Conclusion
In this article, we looked at why your Eufy security camera might not record events. We discussed checking the battery, storage, internet connection, settings, and firmware. If all else fails, resetting the camera can help.
Remember to regularly check your camera’s status. This can help you avoid problems in the future. If you need help, don’t hesitate to contact customer support.
We hope this guide helps you solve your Eufy security camera issues. With these tips, you can ensure your camera works well.
